MERCEDES-BENZ GLK-CLASS SUV 2015 Owners Manual

General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered.
iYou cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call message.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency is transmitted, for example:
R current location of the vehicle (as deter-
mined by the GPS system)
R vehicle identification number
R information on the severity of the accident
Shortly after the emergency call has been ini- tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con- tinuously.
The
Call Failed message appears in the
multifunction display and must be confirmed. In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover : briefly to open.
X Press SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X After the emergency call, close cover :.
iIf the mobile phone network is unavaila-
ble, mbrace will not be able to make the
emergency call. If you leave the vehicle
immediately after pressing the SOS button,
you will not know whether mbrace placed
the emergency call. In this case, always
summon assistance by other means.
Roadside Assistance button
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Z

XPress Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button : flashes while the call is active.
The multifunction display shows the
ConZ
necting Call message. The audio output
is muted.
If a connection can be made, the
Call ConZ
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y page 293).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
iThe system has not been able to initiate a
Roadside Assistance call, if:
R the indicator lamp for Roadside Assis-
tance call button : is flashing continu-
ously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone network is not available, for example.
The
Call Failed message appears in the
multifunction display.
X To end a call: press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
MB Info call button
XPress MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The multifunction display shows the
ConZ
necting Call message. The audio system
is muted.
If a connection can be made, the
Call ConZ
nected message appears in the multifunction
display.
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If a mobile phone network and GPS receptionare available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call but-
ton : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone network is not available, for example.
The
Call Failed message appears in the
multifunction display.
X To end a call: press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R the ~ button on the multifunction steer-
ing wheel
R the corresponding button on the audio sys-
tem or on COMAND for ending a telephone
call
iWhen a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access
to a database with over 15 million points of
interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/impor-
tant destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
iIf you select No, the address can be saved
in the address book.
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iThe destination download function is
available if the relevant mobile phone net-
work is available and data transfer is pos-
sible.
iThe destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS Pack- age and cannot be purchased separately.
iYou can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the cur-
rent route section.
Search & Send
"Search & Send" is a destination entry ser-
vice. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
You can use the vehicle remote opening if you have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlock- ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
X Contact the following service hotlines: R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
iVehicle remote opening is only possible if
the corresponding mobile phone network is accessible.
Vehicle remote closing
The valet locking feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely. X Contact the following service hotlines:
R USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the
Doors
Locked Remotely message appears in the
multifunction display.
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USA only: alternatively, the vehicle can be
locked via: Rthe Internet, under the "Owners Online"
section
R the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
iThe vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
X Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The Mercedes-Benz Customer Assistance Cen-ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency is informed of the location of the vehicle.
iIf the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided tothe nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called. If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call, this is initiated by the Customer Assistance
Center. You will see the
Roadside AssisZ
tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis can be started, the
Request for
vehicle diagnosis received. Start
vehicle diagnosis? message appears in
the display.
X Confirm the message with
Yes.
X When the
Vehicle Diagnosis Please
start ignition message appears, turn
the SmartKey to position 2 in the ignition
lock ( Y page 149).
X When the
Please follow the instrucZ
tions received by phone and move
your vehicle to a safe position
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select
Cancel the remote malfunc-
tion diagnosis is canceled completely.
The vehicle operating state check begins.
You will see the
Vehicle diagnosis
activated message.
When the diagnosis is completed, the
TransZ
fer vehicle diagnostics data (Voice
connection may be interrupted durZ
ing data transfer) message appears. The
vehicle data can now be sent to the Customer Assistance center.
X Press
OK to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
You will see the
Vehicle diagnosis:
Transferring data... message.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted at a later time by another means, e.g. by e-
mail or phone.
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Another function of the Vehicle Health Checkis the transfer of service data to the Customer
Assistance Center. If a service is overdue, the COMAND display shows a message about
various special offers at your workshop.
USA only: this information can also be called
up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
( Y page 28).
Information on Roadside Assistance
( Y page 24).
Downloading routes
Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the navi-
gation system, you will see the
name> has been saved to memory card.
Do you want to start route guidance?
message in the COMAND display. The route issaved to the SD memory card.
X To start route guidance: select
Yes.
An overview of the route is shown in the
display.
iIf you select No, the saved route can be
called up later via the navigation menu.
X Select
Start.
Route guidance is started.
iDownloaded and saved data can be called
up again in COMAND.
You can find further information in the sep-
arate COMAND Operating Instructions.
Speed alert
You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the vehi- cle, a message will be sent to the Customer
Assistance Center. The Customer Assistance
Center then forwards this information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated call.
The data you receive contains the following
information:
R the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was excee-
ded
Geo fencing
Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will be informed if the vehicle crosses the boun-
daries of the selected areas. You can select
the way in which you receive this information
beforehand. Possible options include text
message, e-mail or an automated call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners.
You can specify up to ten areas simultane-
ously. Different settings are possible for each area.
USA only: these settings can be called up
under "Owners Online" at http://
www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service representa-
tive that you wish to activate geo fencing.
Currently inactive areas can be activated by
text message.
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Triggering the vehicle alarm
With this function, you can trigger the vehi-
cle's panic alarm via text message. An alarm
sounds and the exterior lighting flashes.
Depending on the setting, the panic alarm
lasts five or ten seconds. Afterwards, the
alarm switches off.
Garage door opener
General notes
The HomeLink ®
garage door opener integra-
ted in the rear-view mirror allows you to oper-
ate up to three different door and gate sys-
tems.
Use the integrated garage door opener only
on garage doors that:
R have safety stop and reverse features and
R meet current U.S. federal safety standards
Once programed, the integrated garage door opener in the rear-view mirror will assume the
function of the garage door system's remote
control. Please also read the operating
instructions for the garage door system.
When programming a garage door opener,
park the vehicle outside the garage. Do not
run the engine while programming.
Certain garage door drives are incompatible
with the integrated garage door opener. If you
have difficulty programing the integrated
garage door opener, contact an authorized
Mercedes-Benz Center.
Alternatively, you can call the following tele-
phone assistance services:
R USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
R HomeLink ®
hotline 1-800-355-3515 (free
of charge)
More information on HomeLink ®
and/or
compatible products is also available online
at http://www.homelink.com. Notes on the declaration of conformity
(
Y page 26).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Important safety notes
GWARNING
When you operate or program the garage door with the integrated garage door opener, per-
sons in the range of movement of the garage
door can become trapped or struck by the
garage door. There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Programming
Programming buttons
Pay attention to the "Important safety notes"
( Y page 295).
Garage door remote control A is not inclu-
ded with the integrated garage door opener.
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XTurn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X Select one of buttons ; to ? to use to
control the garage door drive.
X To start programming mode: press and
hold one of buttons ; to ? on the inte-
grated garage door opener.
The garage door opener is now in program- ming mode. After a short time, indicator
lamp : lights up yellow.
Indicator lamp : lights up yellow as soon
as button ;, = or ? is programmed for
the first time. If the selected button has
already been programmed, indicator
lamp : will only light up yellow after ten
seconds have elapsed.
X Release button ;, = or ?. Indicator
lamp : flashes yellow.
X To program the remote control: point
garage door remote control A towards
buttons ; to ? on the rear-view mirror at
a distance of 2 to 8 inches (5 to 20 cm).
X Press and hold button B on remote control
A until indicator lamp : lights up green.
When indicator lamp : lights up green:
programming is finished.
When indicator lamp : flashes green: pro-
gramming was successful. The next step is
to synchronize the rolling code
( Y page 296).
X Release button B on remote control A for
the garage door drive system.
If indicator lamp : lights up red: repeat the
programing procedure for the correspond-
ing button on the rear-view mirror. When
doing so, vary the distance between remote control A and the rear-view mirror.
The required distance between remote
control A and the integrated garage door
opener depends on the garage door drive
system. Several attempts might be neces-
sary. You should test every position for at
least 25 seconds before trying another
position. Synchronizing the rolling code
Pay attention to the "Important safety notes"
( Y page 295).
If the garage door system uses a rolling code, you will also have to synchronize the garage
door system with the integrated garage door
opener in the rear-view mirror. To do this you
will need to use the programming button on
the door drive control panel. The program-
ming button may be positioned at different
locations depending on the manufacturer. It
is usually located on the door drive unit on the
garage ceiling.
Familiarize yourself with the garage door
drive operating instructions, e.g. under "Pro-
gramming of additional remote controls",
before carrying out the following steps.
Your vehicle must be within reach of the
garage door or gate opener drive. Make sure
that neither your vehicle nor any persons/
objects are present within the sweep of the
door or gate.
X Turn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X Get out of the vehicle.
X Press the programming button on the door
drive unit.
Usually, you now have 30 seconds to ini-
tiate the next step.
X Get into the vehicle.
X Press previously programmed button ;,
= or ? on the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete.
Notes on programming the remote con-
trol
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds. Therefore, these signals may not last long
enough for the integrated garage door
opener. The signal is not recognized during
programming. Comparable with Canadian
296Features
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law, some U.S. garage door openers also fea-ture a "break".
Proceed as follows:
R if you live in Canada
R if you have difficulties programming the
garage door opener (regardless of where
you live) when using the programming
steps
X Press and hold one of buttons ; to ? on
the integrated garage door opener.
After a short time, indicator lamp : lights
up yellow.
X Release the button.
Indicator lamp : flashes yellow.
X Press button B of garage door remote
control A for two seconds, then release it
for two seconds.
X Press button B again for two seconds.
X Repeat this sequence on button B of
remote control A until indicator lamp :
lights up green.
When indicator lamp : lights up green:
programming is finished.
When indicator lamp : flashes green: pro-
gramming was successful. The next step is to synchronize the rolling code.
X Release button B of remote control A of
the garage door drive.
If indicator lamp : lights up red: repeat the
programming process for the correspond-
ing button on the rear-view mirror. When
doing so, vary the distance between remote
control A and the rear-view mirror.
The required distance between remote
control A and the integrated garage door
opener depends on the garage door drive
system. Several attempts might be neces-
sary. You should test every position for at
least 25 seconds before trying another
position. Problems when programming
If you are experiencing problems programing
the integrated garage door opener on the
rear-view mirror, take note of the following
instructions:
R Check the transmitter frequency used by
garage door drive remote control A and
whether it is supported. The transmitter
frequency can usually be found on the back
of the garage door drive remote control.
The integrated garage door opener is com- patible with devices that have units which
operate in the frequency range of 280 to
433 MHz.
R Replace the batteries in garage door
remote control A. This increases the like-
lihood that garage door remote control A
will transmit a strong and precise signal to
the integrated garage door opener.
R When programming, hold remote controlA at varying distances and angles from the
button which you are programming. Try var-
ious angles at a distance between 2and
12 inches (5to 30 cm) or at the same angle
but at varying distances.
R If another remote control is available for the
same garage door drive, repeat the same
programming steps with this remote con-
trol. Before performing these steps, make
sure that new batteries have been installed in garage door drive remote control A.
R Note that some remote controls only trans-
mit for a limited amount of time (the indi-
cator lamp on the remote control goes out).
Press button B on remote control A again
before transmission ends.
R Align the antenna cable of the garage door
opener unit. This can improve signal recep-tion/transmission.
Opening/closing the garage door
After it has been programmed, the integrated
garage door opener performs the function of
the garage door system remote control.
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Z

Please also read the operating instructions
for the garage door system.
X Turn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X Press button ;, = or ? which you have
programmed to operate the garage door.
Garage door system with a fixed code: indi-
cator lamp : lights up green.
Garage door system with a rolling code:
indicator lamp : flashes green.
The transmitter will transmit a signal as
long as the button is pressed. The trans-
mission is halted after a maximum of ten
seconds and indicator lamp : lights up
yellow.
X Press button ;, = or ? again if neces-
sary.
Clearing the memory
Make sure that you clear the memory of the
integrated garage door opener before selling
the vehicle.
X Turn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X Press and hold buttons ; and ?.
The indicator lamp initially lights up yellow
and then green.
X Release buttons ; and ?.
The memory of the integrated garage door
opener in the rear-view mirror is cleared.
Floormat on the driver's side
GWARNING
Objects in the driver's footwell can restrict the pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on top of one another.
X Slide the seat backwards.
X To install: place the floormat in the foot-
well.
X Press studs : onto retainers ;.
X To remove: pull the floormat off retain-
ers ;.
X Remove the floormat.
298Features
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