service MERCEDES-BENZ GLK350 4MATIC 2010 X204 User Guide

Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
For the USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
“National Traffic and Motor Vehicle Safety Act
of 1966”.
Reporting safety defects
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
www.safercar.gov ; or write to:
Administrator, NHTSA Headquarters,
1200 New Jersey Avenue, SE, West Building,
Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
www.safercar.gov .
Vehicle data recording
Information regarding electronic
recording devices
( Including notice pursuant to California Code
§ 9951)
Please note that your vehicle is equipped with
devices that can record vehicle systems data
and, if equipped with the Tele Aid system, may
transmit some data in certain accidents.
This information helps, for example, to
diagnose vehicle systems after a collision and
to continuously improve vehicle safety.
Daimler may access the information and
share it with others
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R in response to an official request by law
enforcement or other government agency
R for use in dispute resolution involving
Daimler, its affiliates or sales/service
organization and/or
R as otherwise required or permitted by law
Please check the Tele Aid subscription
service agreement for details regarding the
information that may be recorded or
transmitted via that system.
Introduction23X204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 23Z

Rregardless of whether the seat belt on the
impacted side of the vehicle is in use
R in certain vehicle rollovers, if the system
determines that air bag deployment can
offer additional protection to that provided
by the seat belt
Window curtain air bags : are not deployed
in impacts which do not exceed the system’s
deployment threshold.
Window curtain air bags : deploy in the area
indicated by the arrows.
Occupant Classification System
The Occupant Classification System (OCS) is
standard equipment in USA.
The OCS activates or deactivates the front
passenger front air bag automatically. The
respective status is based on the classified
occupant weight category determined by
weight sensor readings from the front
passenger seat.
The system does not deactivate
R the front passenger side impact air bag
R the window curtain air bag
R the Emergency Tensioning Devices (ETDs)
To be classified correctly, the front passenger
must sit
R with the seat belt properly fastened
R in a position that is as upright as possible
with the back against the seat backrest
R with the feet on the floor
If the occupant’s weight is transferred to
another object in the vehicle (e.g. by leaning
on armrests), the OCS may not be able to
properly approximate the occupant’s weight
category.
If your seat, including the trim cover and
cushion, needs to be serviced in any way, take
the vehicle to an authorized Mercedes-Benz
Center.
Only seat accessories approved by
Mercedes-Benz may be used.
Both the driver and the front passenger
should always use the 45 indicator
lamp as an indication of whether or not the
front passenger is properly positioned.GWarning!
If the 45 indicator lamp illuminates
when an adult or someone larger than a small
individual is in the front passenger seat, have
the front passenger reposition himself or
herself in the seat until the 45
indicator lamp goes out.
In the event of a collision, the air bag control
unit will not allow front passenger front air bag
deployment when the OCS has classified the
front passenger seat occupant as weighting
as much as or less than a typical 12-month-
old child in a standard child restraint or if the
front passenger seat is classified as being
empty.
When the OCS senses that the front
passenger seat occupant is classified as
being up to or less than the weight of a typical
12-month-old child in a standard child
restraint, the 45 indicator lamp will
illuminate when the engine is started and
remain illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat is classified as being empty,
the 45 indicator lamp will illuminate
when the engine is started and remain
illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat occupant is classified as
being heavier than the weight of a typical
12-month-old child seated in a standard child
restraint or as being a small individual (such
as a young teenager or a small adult), the
45 indicator lamp will illuminate for
approximately 6 seconds when the engine is
started and then, depending on occupant
weight sensor readings from the seat, remain
42Occupant safetySafety and security
X204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 42

To cancel the alarm after it has been
triggered, see “Canceling the alarm”
(Y page 64).
iIf the alarm stays on for more than
30 seconds, the Tele Aid system initiates a
call to the Customer Assistance Center
automatically. The Tele Aid system will
initiate the call provided that
Ryou have subscribed to the Tele Aid
service
Rthe Tele Aid service has been activated
properly
Rthe necessary mobile phone, power
supply and GPS coverage are available
XArming: Lock the vehicle with the
SmartKey or with KEYLESS-GO.
The turn signal lamps flash three times and
an acoustic warning sounds three times to
indicate that the vehicle is locked. Indicator
lamp : flashes to indicate that the alarm
system is armed.
iIf the turn signal lamps do not flash three
times and the acoustic warning does not
sound three times, a door or the tailgate
may not be properly closed.
Close the respective element.
XDisarming: Unlock the vehicle with the
SmartKey or with KEYLESS-GO.
The turn signal lamps flash once and an
acoustic warning sounds once to indicate
that the alarm system is disarmed.
iUnless you open a door or the tailgate
within approximately 40 seconds after
unlocking the vehicle:
RThe vehicle will be locked again.
RThe anti-theft alarm system will be
rearmed.
Canceling the alarm
To cancel the alarm, do one of the following:
XInsert the SmartKey into the starter switch.XPress button % or & on the
SmartKey.
In vehicles with KEYLESS-GO:
XGrasp an outside door handle.
The SmartKey must be within 3 ft (1 m) of
the vehicle.
XPress the KEYLESS-GO start/stop button.
The SmartKey must be inside the vehicle.
64Anti-theft systemsSafety and security
X204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 64

Carry out the following steps:XIf you are starting the engine with the
SmartKey: Turn the SmartKey in the starter
switch to position 0 and repeat the starting
procedure.XIf you are starting the engine with KEYLESS-
GO: Close any doors that may be open to
allow for better detection of the SmartKey.
or
XRemove the KEYLESS-GO start/stop
button from the starter switch.XStart the engine with the SmartKey as radio
signals from another source may be
interfering with the KEYLESS-GO function.XRepeat the starting procedure.
If the engine does not start after several
starting attempts:
XContact an authorized Mercedes-Benz
Center or call Roadside Assistance.
The engine does not start. You cannot
hear the starter.
The battery may not be charged sufficiently.
XGet a jump start ( Y page 319).
If the engine will not start despite a jump
start:
XContact an authorized Mercedes-Benz
Center or call Roadside Assistance.
The starter has been exposed to excessive
temperatures.
XLet the starter cool for about 2 minutes.XRepeat the starting procedure.
If the engine does not start after several
starting attempts:
XContact an authorized Mercedes-Benz
Center or call Roadside Assistance.Driving offGWarning!
On slippery road surfaces, never downshift in
order to obtain braking action. This could
result in drive wheel slip and reduced vehicle
control. Your vehicle’s ABS will not prevent
this type of loss of control.
! Do not run a cold engine at high engine
speeds. Running a cold engine at high
engine speeds may shorten the service life
of the engine. This is not covered by the
Mercedes-Benz Limited Warranty.
! If an acoustic warning sounds and the
message Release Parking Brake
appears in the multifunction display when
driving off, you have forgotten to release
the parking brake.
Release the parking brake.
! Avoid spinning of a drive wheel. This may
cause serious damage to the drivetrain
which is not covered by the Mercedes-Benz
Limited Warranty.
! Simultaneously depressing the
accelerator pedal and applying the brakes
reduces engine performance and causes
premature brake and drivetrain wear which
is not covered by the Mercedes-Benz
Limited Warranty.
i Once the vehicle is in motion, the
automatic central locking function engages
and the locking knobs in the doors move
down.
The automatic central locking function can
be switched off ( Y page 124).
Automatic transmission
GWarning!
It is dangerous to shift the automatic
transmission out of park position P or neutral
position N if the engine speed is higher than
100Driving and parkingControls in detail
X204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 100

Outside temperature indicator
The outside temperature indicator is
displayed in the multifunction display
(Y page 112).
GWarning!
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Indicated temperatures just above the
freezing point do not guarantee that the road
surface is free of ice. The road may still be icy,
especially in wooded areas or on bridges.
Fuel gauge
The fuel gauge is on the left-hand side of the
instrument cluster (Y page 28). Once the fuel
level has fallen below the reserve mark, the
yellow fuel tank reserve warning lamp 8
for the fuel reserve comes on.
Control system
Introduction
The control system is activated as soon as the
starter switch is in position 2.
The control system enables you to call up
information about your vehicle and to change
vehicle settings.
For example, you can use the control system
to find out when your vehicle is next due for
maintenance service, to call up statistical
data on your vehicle, and much more.
GWarning!
A driver’s attention to the road and traffic
conditions must always be his/her primary
focus when driving.
For your safety and the safety of others,
selecting features through the multifunction
steering wheel should only be done by the
driver when traffic and road conditions permit
it to be done safely.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
The control system relays information to the
multifunction display.
Multifunction steering wheel
The displays in the multifunction display and
the settings in the control system are
controlled by using the buttons on the
multifunction steering wheel.
:Multifunction display;Press button~to end a call
to reject an incoming call
6to answer a call
to dial7
to redial7
8to mute7Function only available in telephone menu.110Control systemControls in detail
X204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 110

Menus and submenusFunction:Trip menu (Y page 113);Navi menu (Y page 115)=Audio menu (Y page 115)?Tel menu (Y page 117)AService menu (Y page 118)BSettings menu (Y page 119)
Trip menu
In the Trip menu, you can show an additional
display for the speedometer and call up or
reset your vehicle’s statistical data.
The following information is available:
RStandard display (Y page 113)
RFuel consumption statistics since start
(Y page 114)
RFuel consumption statistics since last reset
(Y page 114)
RResetting values (Y page 114)
RRemaining driving range and current fuel
consumption (Y page 114)
RDigital Speedometer (Y page 115)
Standard display
In the standard display, the trip
odometer : and the main odometer ;
appear in the multifunction display.
If another display appears instead of the
standard display:
XPress button = or ; to select the
Trip menu.
or
XPress button % repeatedly until the
standard display appears.
Control system113Controls in detailX204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 113Z

:Current fuel consumption;Estimated remaining driving range
Digital speedometer
XPress button = or ; to select the
Trip menu.
XPress button : or 9 to select the
digital speedometer.
Navi menu
The Navi menu contains the functions
needed to operate your navigation system.
XPress button = or ; to select the
Navi menu.
The message shown in the multifunction
display depends on the status of the
navigation system:
RWith the COMAND system switched on
or off and route guidance not activated,
the direction of travel and, if applicable,
the name of the street currently traveled
on appear in the multifunction display.
RWith the COMAND system switched on
and route guidance activated, maneuver
instructions appear in the multifunction
display.
Please refer to separate COMAND system
operating instructions for instructions on how
to activate the route guidance system.
Audio menu
The functions in the Audio menu operate the
audio equipment which you have currently
switched on.
The following functions are available:
RSelecting radio station (Y page 115)
ROperating audio devices/audio media
(Y page 116)
ROperating video DVD (Y page 116)
If the audio system or the COMAND system
is currently switched off, the message Audio
Off appears in the multifunction display.
XTo adjust the volume: Press button
W or X on the multifunction steering
wheel.
Selecting radio station
iThe SIRIUS XM Satellite Radio is treated
as a radio application.
Additional optional satellite radio
equipment and a subscription to a satellite
radio service provider are required for
satellite radio operation. Contact an
authorized Mercedes-Benz Center for
details and availability for your vehicle.
For more information on satellite radio
operation, see “Satellite radio”
(Y page 140).
Vehicles with COMAND system:
Refer to separate COMAND system
operating instructions.
XSwitch on the audio system (Y page 132)
and select radio mode.
Vehicles with COMAND system:
Refer to separate COMAND system
operating instructions.
XPress button = or ; to select the
Audio menu.
The currently tuned station appears in the
multifunction display.
Control system115Controls in detailX204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 115Z

Tel menuGWarning!
A driver’s attention to the road must always
be his/her primary focus when driving. For
your safety and the safety of others, we
recommend that you pull over to a safe
location and stop before placing or taking a
telephone call. If you choose to use the
telephone while driving, please use the hands-
free device and only use the telephone when
weather, road and traffic conditions permit.
Some jurisdictions prohibit the driver from
using a mobile phone while driving a vehicle.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
You can connect your telephone to the audio
system (Y page 155) or to the COMAND
system via Bluetooth®, see separate
COMAND system operating instructions.
XSwitch on the audio system (Y page 132)
or the COMAND system, see separate
COMAND system operating instructions.
XPress button = or ; to select the
Tel menu.
One of the following messages will appear
in the multifunction display:
RNo Service: No network is available.
RReady for Bluetooth Telephony...:
The telephone has not been connected
to the audio system or COMAND system
via Bluetooth® yet.
XConnect the telephone to the audio
system or COMAND system via
Bluetooth®.
RPhone READY or name of the network
provider (if available): The telephone has
found a network and is ready for use. You
can operate it using the control system.
Answering a call
When your telephone is ready to receive calls,
you can answer a call at any time. In the
multifunction display you will then see the
following message:
Example illustration
XPress button 6.
You have answered the call.
The caller’s number appears only if it is
transmitted.
The caller’s name appears only if the number
and the name are stored in the phone book.
Ending a call or rejecting an incoming
call
XPress button ~.
Dialing a number from the phone book
When your telephone is ready to receive calls,
you may select and dial a number from the
phone book at any time.
iTo use the phone book of the audio
system you can import business cards
(vCards) from external Bluetooth® phones
into your audio system’s phone book
(Y page 162). Vehicles with COMAND, see
separate operating instructions.
XPress button = or ; to select the
Tel menu.
XPress button : or 9 or a to
switch to the phone book.
The stored names are displayed in
ascending alphabetical order.
XPress button : or 9 to select the
desired entry.
Control system117Controls in detailX204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 117Z

If you press and hold button : or
9 the system scrolls rapidly through the
list of names (quick search). After holding
button : or 9 for a short while the
scrolling speed increases. Release the
button to stop the quick search. The search
stops automatically at the end of the list.
Example illustration
:Selected name from the phone bookXIf the Symbol G appears on the right-hand
side of the name several entries are
present for the same name: Press button
6 or a and select the desired entry.
XPress button 6 or a.
The control system dials the selected
phone number.
If the connection is successful and this
feature is supported by your network
provider, the name of the party (if stored in
your phone book) you are calling will
appear in the multifunction display.
The control system stores the dialed
number in the redial memory.
or
XPress button ~ or % if you do not
want to make the call.
Redialing
The control system stores the most recently
dialed phone numbers. This eliminates the
need to search through your entire phone
book.
XPress button = or ; to select the
Tel menu.
XPress button 6.XPress button : or 9 to select the
desired number or name.
XPress button 6 or a.
The control system dials the selected
phone number.
Service menu
In the Service menu the following functions
are available:
RVehicle status message memory
(Y page 118)
RRestarting the tire pressure loss warning
system (Canada only) (Y page 223)
RChecking tire inflation pressure
electronically with the Advanced TPMS
(USA only) (Y page 224)
RCalling up the maintenance service
indicator display (Y page 251)
Vehicle status message memory
Use the vehicle status message memory
function to scan malfunction and warning
messages that may be stored in the system.
Such messages appear in the multifunction
display and are based on conditions or
system status the vehicle’s system has
recorded.
GWarning!
Malfunction and warning messages are only
indicated for certain systems and are
intentionally not very detailed. The
malfunction and warning messages are
simply a reminder with respect to the
118Control systemControls in detail
X204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 118

operation of certain systems. They do not
replace the owner’s and/or driver’s
responsibility to maintain the vehicle’s
operating safety. Have all required
maintenance and safety checks performed on
the vehicle. Bring the vehicle to an authorized
Mercedes-Benz Center to address the
malfunction and warning messages.
XPress button = or ; to select the
Service menu.
If conditions have occurred causing status
messages to be recorded, the number of
messages appears in the multifunction
display:
XPress button : or 9 to select the
messages function.
XPress button a to confirm.
The stored messages will now be displayed
in the order in which they have occurred.
For malfunction and warning messages,
see “Vehicle status messages in the
multifunction display” (Y page 262).
XUse button : or 9 to scroll through
the messages.
If you turn the SmartKey in the starter switch
to position 0 and then back to position 2, all
messages will be deleted from the message
memory.
Settings menu
Introduction
In the Settings menu there are two
functions: The function Factory Setting
(Y page 119), with which you can reset the
settings to the original factory settings and a
collection of submenus (Y page 119) with
which you can make individual settings for
your vehicle.
Resetting to factory settings
You can reset most of the settings of the
submenus to the factory settings.
For safety reasons, the function Daytime
Running Lamps in the Lights submenu
cannot be reset while driving.
XPress button = or ; to select the
Settings menu.
XPress button : or 9 to select the
Factory Setting function.
XPress button a.
The function Reset All Settings?
appears in the multifunction display.
XPress button : or 9 to select Yes or
No. Select Yes if you want to reset to
factory settings.
XPress button a to confirm.
The confirmation message appears in the
multifunction display.
Submenus in the Settings menu
XPress button = or ; to select the
Settings menu.
Control system119Controls in detailX204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 119Z