service MERCEDES-BENZ GLK350 4MATIC 2010 X204 Owner's Manual

Our company and staff congratulate you on
the purchase of your new Mercedes-Benz.
Your selection of our product is a
demonstration of your trust in our company
name. Furthermore, it exemplifies your desire
to own an automobile that will be as easy as
possible to operate and will provide years of
service.
Your Mercedes-Benz represents the efforts of
many skilled engineers and craftsmen. To
help assure your driving pleasure, and also
the safety of you and your passengers, we ask
you to make a small investment of time:
R Please read this manual carefully, then
return it to your vehicle where it will be
handy for your reference.
R Please follow the recommendations
contained in this manual. They are
designed to acquaint you with the
operation of your Mercedes-Benz.
R Please pay attention to the warnings and
cautions contained in this manual. They are
designed to help improve the safety of the
vehicle operator and occupants.
We extend our best wishes for many miles of
safe, pleasurable driving.
Mercedes-Benz USA, LLC
A Daimler Company2045841081 É2045841081FËÍ
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Locking/unlocking from inside ........71
SmartKey ......................................... 66
Central locking/unlocking switch ..... 71
Certification label .............................. 328
Children in the vehicle
Air bags ........................................... 37
BabySmart™ air bag deactivation
system ............................................. 45
Child safety locks (rear doors) .........58
Child seat anchors – LATCH-type
(ISOFIX) ........................................... 57
Indicator lamp, front passenger
front air bag off (Canada only) .........45
Indicator lamp, front passenger
front air bag off (USA only) ..............42
Infant and child restraint systems .... 54
ISOFIX (Child seat anchors –
LATCH-type) ..................................... 57
OCS (Occupant Classification
System) ........................................... 42
Override switch ................................ 58
Safety notes ..................................... 53
Tether anchorage points ..................56
Top tether ........................................ 56
Child safety
see Children in the vehicle
Child seat anchors – LATCH-type
(ISOFIX) see Children in the vehicle
Chrome-plated exhaust tip,
cleaning .............................................. 257
Cigarette lighter ................................ 197
Clear button ....................................... 130
Climate control system .................... 177
Air conditioning ............................. 179
Air conditioning refrigerant ............336
Air distribution ............................... 181
Air recirculation mode ...................183
Air volume ..................................... 182
Automatic mode ............................ 179
Deactivating system ......................179
Front defroster .............................. 182
Maximum cooling MAX COOL ........182
Temperature .................................. 180
Clock ............................................ 29, 121
Coat hooks ......................................... 189
Cockpit ................................................. 27
Cold tire inflation pressure .............. 239Collapsible tire (spare wheel) .......... 333
Collapsible wheel chock ................... 261
COMAND system see separate COMAND system
operating instructions
Combination gauge ............................. 28
Combination switch ............................ 90
Compass ............................................ 199
Control system .................................. 110
Multifunction display .....................112
Multifunction steering wheel .........110
Resetting to factory settings ..........119
Control system menus ...................... 113
Audio ............................................. 115
Navi ............................................... 115
Service ........................................... 118
Settings ......................................... 119
Telephone ...................................... 117
Trip ................................................ 113
Control system submenus
Convenience .................................. 124
Instrument cluster .........................120
Lighting .......................................... 122
Time/Date ..................................... 121
Vehicle ........................................... 123
Convenience submenu
Easy-entry/exit feature .................. 124
Fold-in function for exterior rear
view mirrors ................................... 124
Coolant
Anticorrosion/antifreeze ...............338
Capacities ...................................... 334
Checking level ............................... 216
Messages in the multifunction
display ........................................... 279
Temperature gauge ........................ 109
Warning lamp ................................. 295
Coolant temperature gauge ............... 28
Corner-illuminating lamps .................. 91
Replacing bulbs ............................. 304
Cruise control .................................... 168
Activating ....................................... 169
Canceling ....................................... 169
Changing the set speed .................170
Last stored speed ..........................170
Lever .............................................. 169
Messages in the multifunction
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Resume function ............................ 170
Setting current speed ....................169
Cup holders ........................................ 195
Curb weight ....................................... 239
Customer Assistance Center (CAC) ... 22
Customer Relations Department ....... 22
D
Dashboard see Instrument cluster
Data recording ..................................... 23
Date, Setting ...................................... 121
Daytime running lamp mode .............. 88
Switching on or off ......................... 122
Deep water
see Standing water
Defogging (windshield) ..................... 182
Defroster
Front (Climate control system) ......182
Rear window .................................. 184
Delayed shut-off
Exterior lamps ................................ 122
Interior lighting .............................. 123
Department of Transportation
see DOT
Difficulties
While driving .................................. 101
With starting .................................... 99
Dimensions (vehicle)
see Vehicle specification
Direction of rotation (tires) .............. 231
Displays
Maintenance service indicator .......250
Messages in the multifunction
display ........................................... 262
Multifunction display .....................112
Symbol messages ..........................270
Text messages ............................... 264
Trip computer ................................ 113
Vehicle status message memory ...118
Vehicle system settings .................119
Door control panel .............................. 33
Door handles ........................................ 33
Doors
Child safety locks ............................ 58
Locking/unlocking (KEYLESS-GO) ...67
Locking/unlocking (SmartKey) ........66
Messages in the multifunction
display ........................................... 277
Opening from inside ......................... 70
Remote door lock (Tele Aid) ........... 205
Remote door unlock (Tele Aid) .......204
Unlocking (Mechanical key) ...........299
DOT (Department of
Transportation) .................................. 239
Drinking and driving ......................... 243
Driving
Abroad ........................................... 249
Hydroplaning ................................. 246
Instructions ............................. 98, 243
In winter ........................................ 243
Problems ....................................... 101
Safety systems ................................ 59
Systems ......................................... 168
Through standing water .................246
Driving and parking
Safety notes ..................................... 98
Driving off .................................. 100, 245
Driving safety systems ....................... 59
BAS .................................................. 60
EBP .................................................. 60
ESP ®
................................................ 61
ETS/4-ETS ....................................... 62
Driving systems
All-wheel drive (4MATIC) ................ 171
Cruise control ................................ 168
Hill-start assist system ..................171
Parktronic system ..........................172
Rear view camera .......................... 174
Driving tips, automatic
transmission ...................................... 105
E
Easy-entry/exit feature .............. 83, 124
EBP (Electronic Brake
Proportioning) ...................................... 60
Electrical system
Improper work on or
modifications ................................... 22
Power outlets ................................. 197
Electrical system (Technical data)
see Vehicle specification
Electronic Stability Program
see ESP ®

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L
Labels
Certification ................................... 328
Emission control information .........329
Tire and Loading Information
placard ........................................... 227
Tire inflation pressure ....................220
Lamps, exterior
Exterior lamp switch ........................87
Front .............................................. 304
Messages in the multifunction
display ........................................... 283
Rear ............................................... 305
Switching on/off .............................. 87
Lamps, indicator and warning
ABS .......................................... 28, 289
Brakes ..................................... 28, 289
Center console ................................ 31
Coolant .................................... 28, 295
Engine malfunction ..................28, 295
ESP ®
........................................ 28, 293
Fog lamps ........................................ 89
Front fog lamps ................................ 28
Front passenger front air bag off
(Canada only) .......................... 45, 297
Front passenger front air bag off
(USA only) ................................ 42, 298
Fuel tank reserve .....................28, 294
High-beam headlamps ...............28, 90
Instrument cluster ...................28, 288
Low-beam headlamps ................28, 88
Low tire pressure/TPMS
malfunction telltale ..................28, 296
Rear fog lamp .................................. 28
Seat belt telltale ................28, 50, 292
SRS .................................... 28, 36, 293
Turn signals ..................................... 28
LATCH-type child seat anchors (ISOFIX)
see Children in the vehicle
License plate lamps
Messages in the multifunction
display ........................................... 285
Replacing bulbs ............................. 305
Light alloy wheels, cleaning ............. 256
Lighter see Cigarette lighter Lighting ................................................ 87
Daytime running lamp mode ............88
Exterior ............................................ 87
Interior ............................................. 92
Limp-home mode .............................. 108
Load index (tires) ...................... 235, 240
Loading see Vehicle loading
Locator lighting ................................. 122
Locking the vehicle
KEYLESS-GO .................................... 67
Manually ........................................ 299
SmartKey ......................................... 66
Loss of
Key .................................................. 69
Service and Warranty Information
booklet .......................................... 328
Low-beam headlamps ......................... 88
Exterior lamp switch ........................87
Replacing bulbs ............................. 304
Switching on .................................... 88
Lubricants .......................................... 334
Lumbar support ................................... 80
M
Maintenance ........................................ 20
Maintenance System
Service indicator display ................251
Service indicator message .............250
Service term exceeded ..................250
Manual headlamp mode (Low-
beam headlamps) ................................ 88
Maximum engine speed see Vehicle specification
Maximum loaded vehicle weight ..... 240
Maximum load rating (tires) ............. 240
Maximum permissible tire
inflation pressure .............................. 240
Mechanical key see Key, Mechanical
Media interface ................................. 192
Memory function ........................... 33, 86
Menus see Control system menus
Mirrors .................................................. 83
Auto-dimming rear view mirrors ....... 84
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Front passenger front air bag off
indicator lamp (Canada
only) ........................................ 45, 297
Front passenger front air bag off
indicator lamp (USA only) ........42, 298
Infant and child restraint systems .... 54
Introduction ..................................... 36
ISOFIX (Child seat anchors –
LATCH-type) ..................................... 57
OCS (Occupant Classification
System) ........................................... 42
Seat belts .................................. 39, 47
OCS (Occupant Classification
System) ................................................ 42
Self-test ........................................... 45
Odometer ........................................... 113
Oil, oil level see Engine oil
On-board computer
see Control system
One-touch gearshifting ..................... 107
Operating safety .................................. 22
Ornamental moldings, cleaning ....... 254
Overhead control panel ...................... 32
P
Paintwork, cleaning .......................... 252
Paintwork code ................................. 329
Panic alarm .......................................... 59
Panorama roof with power tilt/
sliding panel ...................................... 185
Cleaning ......................................... 255
Operation ....................................... 185
Roller sunblinds ............................. 184
Synchronizing ................................ 186
Parcel nets ......................................... 188
Parking ............................................... 101
Parktronic system ..........................172
Parking brake .................................... 102
Messages in the multifunction
display ........................................... 272
Parking position
Exterior rear view mirrors ................85
Transmission position ....................104
Parktronic system
Cleaning system sensors ...............254
Malfunction .................................... 174
Minimum distance .........................173
Sensor range ................................. 172
Switching on/off ........................... 174
System sensors ............................. 172
Warning indicators .........................173
Parts service ...................................... 328
PASS AIR BAG OFF indicator lamp
(Canada only) see Front passenger front air bag
off indicator lamp (Canada only)
PASS AIR BAG OFF indicator lamp
(USA only) see Front passenger front air bag
off indicator lamp (USA only)
Passenger safety
see Occupant safety
Pedals ................................................. 244
Phone see Telephone
Plastic parts, cleaning ...................... 256
Power assistance .............................. 244
Power outlets .................................... 197
Power seats see Seats
Power steering
Messages in the multifunction
display ........................................... 279
Power tailgate
Closing ............................................. 72
Opening ........................................... 72
Power washer .................................... 252
Power windows ................................... 95
Cleaning ......................................... 255
Operation ......................................... 95
Rear door window, override
switch .............................................. 58
Synchronizing .................................. 96
Practical hints ................................... 260
Problems
While driving .................................. 101
With vehicle ..................................... 22
With wipers ...................................... 95
Product information ............................ 19
Production options weight ............... 240
Program mode selector switch
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Self-test
BabySmart™ .................................... 46
OCS (Occupant Classification
System) ........................................... 45
Tele Aid .......................................... 201
Service
see Maintenance
Service, parts .................................... 328
Service and warranty information ..... 19
Service intervals see Maintenance System, Service
indicator message
Service life (tires) .............................. 232
Service menu ..................................... 118
Settings
Factory setting (KEYLESS-GO) .........69
Factory setting (SmartKey) ..............67
Memory function .............................. 86
Menu ............................................. 119
Selective setting (KEYLESS-GO) .......69
Selective setting (SmartKey) ............67
Side impact air bags ........................... 40
Side marker lamps
Cleaning lenses ............................. 254
Messages in the multifunction
display ........................................... 284
Replacing bulbs ............................. 304
Sidewall (tires) .................................. 241
SmartKey see Key, SmartKey
SmartKey with KEYLESS-GO
see Key, SmartKey
Snow chains ...................................... 242
Snow tires see Winter tires
Spare wheel ....................................... 331
Mounting ....................................... 312
Storage location ............................ 262
Speedometer ....................................... 28
Speed settings
Cruise control ................................ 169
Resume function ............................ 170
Sport Utility Vehicle
see SUV SRS (Supplemental Restraint System)
Indicator lamp ......................... 36, 293
Messages in the multifunction
display ........................................... 275
Standing water, driving through ...... 246
Starter switch positions
KEYLESS-GO .................................... 76
SmartKey ......................................... 76
Starting difficulties (engine) .............. 99
Starting the engine ............................. 98
Steering column see Multifunction steering wheel,
Adjustment
Steering wheel
see Multifunction steering wheel
Stolen Vehicle Recovery Services ... 205
Storage compartments ..................... 192
Storing tires ....................................... 233
Stranded vehicle ............................... 324
Sun visors .................................. 195, 196
SUV (Sport Utility Vehicle) ................. 21
T
Tachometer .................................. 28, 109
Overspeed range ........................... 109
Tailgate
Closing ............................................. 71
Messages in the multifunction
display ........................................... 277
Opening ........................................... 71
Power tailgate .................................. 72
Unlocking manually .......................300
Tail lamps ........................................... 305
Cleaning lenses ............................. 254
Messages in the multifunction
display ........................................... 286
Replacing bulbs ............................. 305
Tar stains ........................................... 252
Technical data
Air conditioning refrigerant ....335, 336
Brake fluid ............................. 334, 336
Capacities fuels, coolants,
lubricants etc. ................................ 334
Coolant .................................. 334, 337
Engine oil additives ........................336
Engine oils ............................. 334, 335
Fuel requirements .......................... 337
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Gasoline additives .......................... 337
Identification labels .......................328
Premium unleaded gasoline ...........336
Rims and tires ................................ 331
Spare wheel ................................... 333
Vehicle specification GLK 350 .......330
Vehicle specification
GLK 350 4MATIC ........................... 330
Washer and headlamp cleaning
system ................................... 335, 339
Technical data (dimensions)
see Vehicle specification
Technical data (electrical system)
see Vehicle specification
Technical data (engine)
see Vehicle specification
Technical data (weights)
see Vehicle specification
Tele Aid ............................................... 200
Emergency calls ............................. 201
Information button .........................203
Initiating an emergency call
manually ........................................ 202
Messages in the multifunction
display ........................................... 275
Remote door lock .......................... 205
Remote door unlock ......................204
Roadside Assistance button ..........203
Search & Send ............................... 204
SOS button .................................... 202
Stolen Vehicle Recovery Services ..205
System self-test ............................. 201
Telephone .................................... 29, 155
Answering/ending a call ................117
Call lists ......................................... 164
Emergency calls “911” ..................161
Hands-free microphone ...................32
Making calls ................................... 165
Menu ............................................. 117
Operation ....................................... 117
Phone book ........................... 117, 162
Redialing ........................................ 118
Temperature
Coolant .......................................... 109
Interior temperature ......................180
Outside .......................................... 110
Tether anchorage points
see Children in the vehicle Tie-down rings ................................... 188
Tightening torque
Wheels ........................................... 317
Time setting ....................................... 121
TIN (Tire Identification Number) ...... 241
Tire and Loading Information
placard ............................................... 227
Tire and loading terminology ........... 239
Tire Identification Number see TIN
Tire inflation pressure
Checking ........................................ 221
Important notes on ........................220
Label on the inside of fuel filler
flap ................................................ 220
Placard on driver’s door B-pillar .....227
Tire labeling ....................................... 235
Tire load rating .................................. 240
Tire ply composition and material
used .................................................... 241
Tire pressure loss warning system . 222
Tires ........................................... 218, 331
Advanced Tire Pressure
Monitoring System (Advanced
TPMS) ............................................ 224
Air pressure ................................... 219
Care and maintenance ...................232
Cleaning ......................................... 233
Direction of rotation, spinning .......231
Important notes on tire inflation
pressure ........................................ 220
Inflation pressure ........................... 221
Information placard .......................227
Inspection ...................................... 232
Labeling ......................................... 235
Load index ............................. 235, 240
Load rating .................................... 240
Messages in the multifunction
display ................................... 268, 288
Ply composition and material
used ............................................... 241
Problems under-/overinflation ......221
Retreads ........................................ 218
Rims and tires (technical data) ......331
Rotation ......................................... 234
Service life ..................................... 232
Sizes .............................................. 331
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Product Information
Please observe the following in your own best
interest:
We recommend using Genuine Mercedes-
Benz Parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles.
We are unable to make an assessment for
other products and therefore cannot be held
responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
Use of such parts and accessories could
adversely affect the safety, performance or
reliability of your vehicle. Please do not use
them.
Genuine Mercedes-Benz Parts and pre-
approved conversion parts and accessories
are available at any authorized Mercedes-
Benz Center. In addition, you will receive
comprehensive information on permissible
technical modifications and expert
installations.
Operator’s Manual
Notes
This Operator’s Manual contains a great deal
of useful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator’s Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
We continuously strive to improve our
product and ask for your understanding that
we reserve the right to make changes in
design and equipment. Therefore,
information, illustrations, and descriptions in
this Operator’s Manual might differ from your
vehicle.
Vehicle equipment
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about
operating particular equipment, any
authorized Mercedes-Benz Center will be glad
to demonstrate the proper procedures.
Optional equipment is also described in this
manual, including operating instructions
wherever necessary. Since they are special-
order items, the descriptions and illustrations
herein may vary slightly from the actual
equipment of your vehicle.
If there are any equipment details that are not
shown or described in this Operator’s
Manual, any authorized Mercedes-Benz
Center will be glad to inform you of correct
care and operating procedures. The
Operator’s Manual and Maintenance Booklet
are important documents and should be kept
with the vehicle.
Service and warranty information
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your Mercedes-Benz,
including:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
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Rhode Island, and Vermont Emission
Control System Warranty
R State Warranty Enforcement Laws (Lemon
Laws)
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Written notification should not be sent to a
dealer, it should be addressed to
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
1-800-FOR-MERCedes (1-800-367-6372)
(in the USA) 1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
Roadside Assistance will be provided in
accordance with standard program
guidelines which include providing service to
the vehicle up to a reasonable distance from
a paved roadway. We will make every effort
to assist in a breakdown situation, however,
the accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Center technician or the tow service provider
on a case-by-case basis and may be a factor
in our ability to respond.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
For additional information refer to the
Mercedes-Benz Roadside Assistance
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Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) in your vehicle literature portfolio.
Change of address or ownership
If you change your address, be sure to send
in the “Change of Address Notice” found in
the Service and Warranty Information
Booklet, or simply call the Mercedes-Benz
Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes (1-800-367-6372), or
Customer Service (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Truck” found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372), or Customer Service (in
Canada) at 1-800-387-0100.
Operating your vehicle outside the
USA or Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available;
the use of leaded fuels will damage the
catalysts.
R Gasoline may have a considerably lower
octane rating, and improper fuel can cause
engine damage.
Certain Mercedes-Benz models are available
for delivery in Europe under our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to:
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Sport Utility Vehicle
GWarning!
This Sport Utility Vehicle is designed for both
on-road and off-road use. It can go places and
perform tasks for which conventional 2-wheel
drive passenger cars are not intended. This
vehicle will handle and maneuver differently
from conventional passenger cars in driving
conditions which may occur on streets,
highways and off-road use.
This vehicle has a higher ground clearance
and a higher center of gravity than many
passenger cars. As with other vehicles of this
type, if you make sharp turns at excessive
speeds or abrupt maneuvers, the vehicle may
roll over or may go out of control and crash.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the
Operator’s Manual. Take time to become
familiar with the driving characteristics of this
vehicle. Be sure you are familiar with all
vehicle controls. Learn how your vehicle
handles on different road surfaces. Do not
attempt sharp turns at excessive speeds or
abrupt maneuvers or other unsafe driving
actions that can cause loss of vehicle control.
When driving off-road or working the vehicle
hard, do not overload it. And, always wear
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