ESP inoperative MERCEDES-BENZ GLK350 4MATIC 2010 X204 Owner's Manual

GWarning!
The SRS self-check has detected a
malfunction when the SRS indicator lamp
6
R does not come on at all
R fails to go out after approximately
4 seconds after the engine was started
R comes on after the engine was started or
while driving
For your safety, we strongly recommend that
you contact an authorized Mercedes-Benz
Center immediately to have the system
checked. Otherwise the SRS may not be
activated when needed in an accident, which
could result in serious or fatal injury. The SRS
might also deploy unexpectedly and
unnecessarily which could also result in injury
as well.
In addition, improper work on the SRS creates
a risk of rendering the SRS inoperative or
causing unintended air bag deployment. Work
on the SRS must therefore only be performed
by qualified technicians. Contact an
authorized Mercedes-Benz Center.
If it is necessary to modify an air bag system
to accommodate a person with disabilities,
contact an authorized Mercedes-Benz Center.
USA only: Call our Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) for details.
Air bags
GWarning!
Air bags are designed to reduce the potential
of injury and fatality in certain
R frontal impacts (front air bags)
R side impacts (side impact air bags and
window curtain air bags)
R rollovers (window curtain air bags)
However, no system available today can
completely eliminate injuries and fatalities.
Deployment of the air bags temporarily
releases a small amount of dust from the air
bags. This dust, however, is neither harmful
to your health, nor does it indicate a fire in the
vehicle. The dust might cause some
temporary breathing difficulty for people with
asthma or other breathing trouble. To avoid
this, you may wish to get out of the vehicle as
soon as it is safe to do so. If you have any
breathing difficulty but cannot get out of the
vehicle after the air bag inflates, then get fresh
air by opening a window or door.GWarning!
To reduce the risk of injury when the front air
bags inflate, it is very important for the driver
and front passenger to always be in a properly
seated position and to wear their respective
seat belt.
For maximum protection in the event of a
collision always be in normal seated position
with your back against the seat backrest.
Fasten your seat belt and make sure it is
properly positioned on your body.
Since the air bag inflates with considerable
speed and force, a proper seating position
and correct positioning of the hands on the
steering wheel will help to keep you at a safe
distance from the air bag. Occupants who are
not wearing their seat belt, are not seated
properly or are too close to the air bag can be
seriously injured or killed by an air bag as it
inflates with great force instantaneously:
R Sit with the seat belt properly fastened in a
position that is as upright as possible with
your back against the seat backrest.
R Move the driver’s seat as far back as
possible, still permitting proper operation
of vehicle controls. The distance from the
center of the driver’s chest to the center of
the air bag cover on the steering wheel
must be at least 10 inches (25 cm) or more.
You should be able to accomplish this by
adjusting the seat and steering wheel. If
Occupant safety37Safety and securityX204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 37Z

Front air bags GObserve Safety notes, see page 37.
Driver’s front air bag : and front passenger
front air bag ; are designed to provide
increased protection for the driver and front
passenger against the risk of injuries to the
head and thorax.
Driver and front passenger front air bags are
deployed
Rin the event of certain frontal impacts
Rif the system determines that air bag
deployment can offer additional protection
to that provided by the seat belt
Rdepending on whether the respective seat
belt is in use
Rindependently of the side impact air bags
and/or the window curtain air bags
The front air bags in this vehicle have been
designed to inflate in two stages. This allows
the air bags to have different rates of inflation.
The rate of inflation is based on the vehicle
deceleration rate as assessed by the air bag
control unit.
Vehicles with OCS, USA only: The front
passenger front air bag deployment is
additionally influenced by the passenger’s
weight category as identified by the Occupant
Classification System (OCS) (Y page 42).
Vehicles with OCS, USA only: The lighter the
front passenger-side occupant, the higher the
vehicle deceleration rate required for second
stage inflation of the front passenger front air
bag.
The air bags will not deploy in impacts which
do not exceed the system’s preset
deployment thresholds. You will then be
protected by the fastened seat belts.
The front air bags will not deploy in the event
of a rollover unless the vehicle’s rate of
longitudinal deceleration or acceleration
exceeds the preset deployment threshold for
the front air bags.
The front passenger front air bag will only be
deployed if
Rvehicles with OCS, USA only: the system,
based on OCS weight sensor readings,
detects that the front passenger seat is
occupied
Rthe 45 indicator lamp in the center
console is not lit (USA only: (Y page 42),
Canada only: (Y page 45))
Rthe impact exceeds a preset deployment
threshold
! Vehicles with BabySmart™ air bag
deactivation system (Canada only): Do not
place objects heavier than 20 lb (9 kg) on
the front passenger seat. This could cause
the front or side impact air bag on the front
passenger side to deploy in a crash which
exceeds the system’s deployment
threshold.
Side impact air bags
GObserve Safety notes, see page 37.GWarning!
The pressure sensors for side impact air bag
control are located in the doors. Do not
modify any components of the doors or door
trim panels including, for example, the
addition of door speakers.
Improper repair work on the doors or the
modification or addition of components to the
doors create a risk of rendering the side
impact air bags inoperative or causing
unintended air bag deployment. Work on the
doors must therefore only be performed by
40Occupant safetySafety and security
X204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 40

range indicator disappears from the
multifunction display.
The automatic transmission will shift from
the current gear range directly into drive
position D.
Shifting into optimal gear range
XPress and hold the gear selector lever to
the left in the D- direction.
The automatic transmission will select the
gear range suited for optimal acceleration
and deceleration automatically. This will
involve shifting down one or more gears.
Emergency operation (limp-home
mode)
If vehicle acceleration becomes less
responsive or sluggish or the automatic
transmission no longer shifts, the automatic
transmission is most likely operating in limp-
home (emergency operation) mode. In this
mode only second gear and reverse gear R
can be selected.
XStop the vehicle in a safe location.XShift the automatic transmission into park
position P.XTurn off the engine.XWait at least 10 seconds before restarting.XRestart the engine.XShift the automatic transmission into drive
position D (for second gear) or reverse gear
R .XHave the automatic transmission checked
at an authorized Mercedes-Benz Center as
soon as possible.
Transfer case
This section applies to vehicles equipped with
all-wheel drive (4MATIC) only. Both the front
and rear axles are powered at all times when
the vehicle is being operated.
! Only conduct operational or performance
tests on a two-axle dynamometer. If such
tests are necessary, contact an authorized
Mercedes-Benz Center. You could
otherwise seriously damage the brake
system or the transfer case which is not
covered by the Mercedes-Benz Limited
Warranty.
! Because the ESP ®
operates
automatically, the engine and ignition must
be shut off (SmartKey in starter switch
position 0 or 1) when
R the parking brake is being tested on a
brake test dynamometer
R towing the vehicle with the front or rear
axle raised (not permissible for vehicles
with 4MATIC)
Active braking action through the ESP ®
may otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
Instrument cluster
Introduction
For a full view illustration of the instrument
cluster, see “Instrument cluster”
( Y page 28).
GWarning!
No messages will be displayed if either the
instrument cluster or the multifunction
display is inoperative.
As a result, you will not be able to see
information about your driving conditions,
such as
R speed
R outside temperature
R warning/indicator lamps
R malfunction/warning messages
R failure of any systems
Driving characteristics may be impaired.
108Instrument clusterControls in detail
X204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 108

iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
To adjust the speaker volume during a Tele
Aid call do the following:
XPress button W or X on the
multifunction steering wheel.
or
XUse the rotary control on the audio system
( Y page 133).
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more
information and a description of all available
features.
System self-test
The system performs a self-test after you
have switched on the ignition.
GWarning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in the Roadside
Assistance button F does not come on
during the system self-test.
R The indicator lamp in the Information
button ï does not come on during the
system self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button F, or
Information button ï remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada only)
as soon as possible.
Emergency calls
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button ï to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
i An automatically initiated Tele Aid
emergency call cannot be canceled.
An emergency call can also be initiated
manually ( Y page 202).
Useful features201Controls in detailX204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 201Z

Display messagesPossible causes/consequences and M Solutions?Coolant
Low Stop
Vehicle!
Turn
Engine OffThe poly-V-belt could be broken.XStop the vehicle immediately as soon as it is safe to do so.XTurn off the engine immediately.XCheck the poly-V-belt.XIf it is broken: Do not continue to drive. Otherwise the
engine will overheat due to an inoperative water pump
which may result in damage to the engine. Contact an
authorized Mercedes-Benz Center.XIf it is intact: Do not continue to drive the vehicle with this
message displayed. Doing so could result in serious engine
damage that is not covered by the Mercedes-Benz Limited
Warranty.XObserve the coolant temperature gauge in the instrument
cluster.XDrive to the nearest authorized Mercedes-Benz Center
immediately.?The radiator cooling fan is malfunctioning.XObserve the coolant temperature gauge in the instrument
cluster.
If the coolant temperature is below 248‡ (120†), you may
continue driving to an authorized Mercedes-Benz Center.XAvoid placing heavy loads on the engine (e.g. by driving
uphill) as well as stop-and-go traffic.XHave the fan replaced as soon as possible.#The battery is no longer charging.
Possible causes:
R alternator malfunctioning
R broken poly-V-belt
R a malfunction in the electronic systemXStop immediately in a safe location or as soon as it is safe
to do so and check the poly-V-belt.XIf it is broken: Do not continue to drive. Otherwise the
engine will overheat due to an inoperative water pump
which may result in damage to the engine. Contact an
authorized Mercedes-Benz Center.XIf it is intact: Drive to the nearest authorized Mercedes-
Benz Center immediately. Adjust driving to be consistent
with reduced braking responsiveness.Vehicle status messages in the multifunction display281Practical hintsX204_AKB; 3; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T19:16:58+02:00 - Seite 281Z