service MERCEDES-BENZ GLS 2019 Owners Manual

Index
....................................................... 4Digital Operator's Manual
..................26
Introduction .......................................... .26
Operation ............................................... 26 Introduction
......................................... 27
Protecting the environment ...................27
Genuine Mercedes-Benz parts .............. .27
Operator's Manual ................................. 28
Service and vehicle operation ................28
Operating safety .................................... 30
QR code for rescue card ........................ 32
Data stored in the vehicle ......................32
Information on copyright ....................... 35 At a glance
........................................... 36
Cockpit .................................................. 36
Instrument cluster .................................37
Multifunction steering wheel ................. 38
Center console ...................................... 39
Overhead control panel .........................42
Door control panel ................................. 43 Safety
................................................... 44
Panic alarm ............................................ 44
Occupant safety .................................... 44
Children in the vehicle ........................... 59
Pets in the vehicle ................................. 65
Driving safety systems ........................... 66
Protection against theft ........................ .75Opening and closing
...........................77
SmartKey ............................................... 77
Doors ..................................................... 83
Cargo compartment ...............................84
Side windows ......................................... 88
Sliding sunroof ....................................... 92 Seats, steering wheel and mirrors
....97
Correct driver's seat position ................ 97
Seats ..................................................... 97
Steering wheel ..................................... 108
Mirrors ................................................. 110 Memory function ................................. 113 Lights and windshield wipers
..........115
Exterior lighting ................................... 115
Interior lighting .................................... 119
Replacing bulbs (vehicles with LED
headlamps) .......................................... 120
Replacing bulbs (vehicles with halo-
gen headlamps) ................................... 120
Windshield wipers ................................ 122 Climate control
................................. 125
Overview of climate control systems ... 125
Operating the climate control sys-
tems .................................................... 131
Setting the air vents ............................ 136 Driving and parking
..........................139
Notes on breaking-in a new vehicle ..... 139
Driving ................................................. 139
DYNAMIC SELECT controller ............... 147
Automatic transmission ....................... 148
Refueling ............................................. 155
Parking ................................................ 158
Driving tips .......................................... 161
Driving systems ................................... 170
Towing a trailer .................................... 221
Bicycle rack ......................................... 227
Notes on towing vehicles ..................... 229 On-board computer and displays
....230
Important safety notes ........................ 230
Displays and operation ........................ 230
Menus and submenus ......................... 233
Display messages ................................ 245
Warning and indicator lamps in the
instrument cluster ............................... 274 Multimedia system
...........................287
General notes ...................................... 287
Important safety notes ........................ 287
Function restrictions ............................ 287
Operating system ................................ 288 2
Contents

Stowage and features
......................295
Stowage areas .....................................2 95
Features .............................................. 303 Maintenance and care
......................321
Engine compartment ........................... 321
ASSYST PLUS ...................................... 325
Care ..................................................... 326 Breakdown assistance
.....................334
Where will I find...? .............................. 334
Flat tire ................................................ 335
Battery (vehicle) .................................. 340
Jump-starting ....................................... 343
Towing and tow-starting ..................... .346
Fuses ................................................... 349 Wheels and tires
............................... 352
Important safety notes ........................ 352
Operation ............................................ 352
Winter operation .................................. 354
Tire pressure ....................................... 355
Loading the vehicle .............................. 362
All about wheels and tires ................... 366
Changing a wheel ................................ 372
Wheel and tire combinations .............. .377
Emergency spare wheel ....................... 378 Technical data
................................... 382
Information regarding technical data ... 382
Vehicle electronics .............................. 382
Identification plates ............................ .383
Service products and filling capaci-
ties ...................................................... 384
Vehicle data ......................................... 389
Vehicle data for off-road driving .......... 390
Trailer tow hitch ................................... 392 Contents
3

ADS (Adaptive Damping System)
Function/notes ............................ .185
Air bags
Deployment ..................................... 56
Display message ............................ 255
Front air bag (driver, front
passenger) ....................................... 50
Important safety notes .................... 49
Introduction ..................................... 49
Knee bag .......................................... 50
Occupant Classification System
(OCS) ............................................... 51
PASSENGER AIR BAG indicator
lamps ............................................... 45
Side impact air bag .......................... 51
Window curtain air bag .................... 51
AIR FLOW .......................................... .132
Air vents
Glove box ....................................... 136
Important safety notes .................. 136
Rear ............................................... 137
Setting .......................................... .136
Setting the center air vents ........... 136
Setting the side air vents .............. .136
Air-conditioning system
see Climate control
AIRMATIC package
ADS (Adaptive Damping System) ... 185
Function/notes ............................ .185
Alarm
ATA (Anti-Theft Alarm system) ......... 75
Switching off (ATA) .......................... 75
Switching the function on/off
(ATA) ................................................ 75
Alarm system
see ATA (Anti-Theft Alarm system)
AMG
Adaptive sport suspension sys-
tem ................................................ 188
AMG menu (on-board computer) ..... 242
Anti-lock braking system
see ABS (Anti-lock Braking System)
Anti-skid chains
see Snow chains
Anti-theft alarm system
see ATA (Anti-Theft Alarm system)
Approach/departure angle .............. 169
Ashtray ............................................... 306 Assistance display (on-board com-
puter)
................................................. .238
Assistance menu (on-board com-
puter) ................................................. .238
ASSYST PLUS
Displaying a service message ....... .325
Hiding a service message .............. 325
Resetting the service interval dis-
play ................................................ 325
Service message ............................ 325
Special service requirements ......... 325
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 75
Function .......................................... .75
Switching off the alarm .................... 75
ATTENTION ASSIST
Activating/deactivating ................. 239
Display message ............................ 261
Function/note s............................. 204
Audio menu (on-board computer) .... 236
Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized workshop
see Qualified specialist workshop
AUTO lights
Display message ............................ 257
see Lights
Automatic car wash (care) ............... 326
Automatic engine start (ECO start/
stop function) .................................... 145
Automatic engine switch-off (ECO
start/stop function) .......................... 144
Automatic headlamp mode .............. 115
Automatic transmission
Accelerator pedal position ............. 150
Changing gear ............................... 150
DIRECT SELECT lever ..................... 148
Display message ............................ 270
Drive program ................................ 151
Drive program display .................... 149
Driving tips .................................... 150
DYNAMIC SELECT controlle r......... 147
Emergency running mode .............. 155
Engaging drive position .................. 149
Engaging neutral ............................ 149
Engaging park position automati-
cally ............................................... 148 Index
5

Declarations of conformity
.................30
Decorative film
Cleaning instructions .................... .328
Diagnostics connection ......................31
Differential lock (display mes-
sage) .................................................. .263
Digital Operator's Manual
Help ................................................. 26
Introduction ..................................... 26
Digital speedometer ......................... 234
DIRECT SELECT lever
Automatic transmission ................. 148
Display messages
ASSYST PLUS ................................ 325
Calling up (on-board computer) ..... 245
Driving systems ............................ .261
Engine ............................................ 258
General notes ................................ 245
Hiding (on-board computer) ........... 245
KEYLESS-GO .................................. 273
Lights ............................................. 257
Safety systems .............................. 246
SmartKey ....................................... 273
Tires ............................................... 268
Vehicle .......................................... .270
Distance recorder
see Odometer
see Trip odometer
Distance warning (warning lamp) .... 285
Distance warning function
Function/notes ................................ 68
Warning lamp ................................. 285
Doors
Automatic locking (on-board com-
puter) ............................................. 241
Automatic locking (switch) .............. .84
Central locking/unlocking
(SmartKey) ...................................... .77
Control panel .................................. .43
Display message ............................ 272
Emergency locking ........................... 84
Emergency unlocking ....................... 84
Important safety note s.................... 83
Opening (from inside) ...................... 83
Overview .......................................... 83
Power closing .................................. 84
Drinking and driving ......................... 161 Drive program
Automatic transmission ................. 151
Off-Road program (vehicles with-
out Off-Road Engineering pack-
age) ............................................... 216
Off-road programs (vehicles with
Off-Road Engineering package) ...... 217
SETUP (on-board computer,
Mercedes-AMG vehicles) ............... 243
Drive programs
Display (DIRECT SELECT lever) ...... 149
Driver's door
see Doors
Driving
Important safety notes .................. 139
Towing vehicles ............................. 229
Driving abroad
Mercedes-Benz Service ................. 326
Driving Assistance PLUS package ... 210
Driving in mountainous terrain
Approach/departure angle ............ 169
Driving lamps
see Daytime running lamps
Driving off-road
see Off-road driving
Driving safety system
Active Brake Assist .......................... 67
Braking assistance appropriate tothe situation ..................................... 69
Driving safety systems
ABS (Anti-lock Braking System) ....... 66
Active Brake Assist with cross-
traffic function ................................. 72
ADAPTIVE BRAK E............................. 72
BAS (Brake Assist System) .............. 67
Distance warning function ............... 68
EBD (electronic brake force distri- bution) ............................................. 72
ESP ®
(Electronic Stability Pro-
gram) ............................................... 69
Important safety information ........... 66
Overview .......................................... 66
STEER CONTROL ............................. 75
Driving system
Active Distance Assist
DISTRONIC .................................... 172 Index
9

Important safety notes .................. 378
Removing ....................................... 379
Storage location ............................ 379
Stowing .......................................... 379
Emergency Tensioning Devices
Activation .........................................56
Emergency unlocking
Tailgat e ............................................ 88
Emissions control
Service and warranty information .... 28
Engine
Check Engine warning lamp .......... .282
Display message ............................ 258
ECO start/stop function ................ 144
Engine number ............................... 384
Irregular running ............................ 146
Jump-starting ................................. 343
Starting (important safety notes) ... 141
Starting problems .......................... 146
Starting the engine with the
SmartKey ....................................... 142
Starting via smartphone ................ 142
Starting with KEYLESS-GO ............. 142
Switching off .................................. 158
Tow-starting (vehicle) ..................... 349
Engine electronics
Problem (malfunction) ................... 146
Engine oil
Adding .......................................... .323
Additives ........................................ 387
Checking the oil level ..................... 322
Checking the oil level using the
dipstick .......................................... 323
Display message ............................ 260
Filling capacity ............................... 387
Notes about oil grades ................... 386
Notes on oil level/consumption .... 322
Temperature (on-board computer, Mercedes-AMG vehicles) .............. .242
Engine switch-off
see ECO start/stop function
Entering an address
see also Digital Operator's Man-
ual ................................................. .287
ESP ®
(Electronic Stability Pro-
gram)
AMG menu (on-board computer) ... 243
Characteristics ................................. 70 Deactivating/activating ................... 71
Display message ............................ 246
Function/notes ................................ 69
General notes .................................. 69
Important safety information ........... 70
Warning lamp ................................. 279
ETS/4ETS (Electronic Traction Sys-
tem) ...................................................... 70
Exhaust check ................................... 161
Exhaust pipe (cleaning instruc-
tions) ................................................. .331
Exterior lighting
see Lights
Exterior mirrors
Adjusting ....................................... 110
Dipping (automatic) ....................... 112
Folding in when locking (on-boardcomputer) ...................................... 242
Folding in/out (automatically) ....... 111
Folding in/out (electrically) ........... 111
Out of position (troubleshooting) ... 111
Setting ........................................... 111
Storing settings (memory func-
tion) ............................................... 113
Storing the parking position .......... 112
Eyeglasses compartment ................. 297 F
Favorites Overview ........................................ 289
Filler cap
see Refueling
Flat tire
MOExtended tire s.......................... 336
Preparing the vehicle ..................... 335
TIREFIT kit ...................................... 337
see Emergency spare wheel
Floormats ........................................... 319
Fog lamps (extended range) ............. 118
Folding the rear bench seat for-
wards/back ....................................... 298
Fording
Off-road ......................................... 165
On flooded roads ........................... 165
Frequencies
Mobile phone ................................. 382
Two-way radio ................................ 382 Index
11

Off-Road program (vehicles with-
out Off-Road Engineering package)
Function/notes ............................. 216
Off-road programs (vehicles with
Off-Road Engineering package)
Function/notes ............................. 217
Off-road drive program .................. 217
Offroad Plus drive program ............ 218
Off-road programs (vehicles with
the Off-Road Engineering package)
Displays in the COMAND display ... 220
Off-road system
4MATIC .......................................... 215
DSR ............................................... 215
LOW RANGE off-road gear .............2 18
Off-road 4ETS .................................. 70
Off-road ABS ................................... .67
Off-road ESP ®
..................................71
Off-road programs (vehicles with
Off-Road Engineering package) ...... 217
Oil
see Engine oil
On and Offroad menu (on-board
computer) .......................................... 242
On-board computer
Active Distance Assist
DISTRONIC .................................... 178
AMG menu .....................................2 42
Assistance menu ........................... 238
Audio menu ................................... 236
Convenience submenu .................. 241
Display messages .......................... 245
Displaying a service message ....... .325
Factory settings submenu ............. 242
Important safety notes .................. 230
Instrument cluster submenu .......... 240
Lighting submenu .......................... 240
Menu overview .............................. 233
Message memory .......................... 245
Navigation menu ............................ 234
On and Offroad menu .................... 242
Operation ....................................... 231
RACETIMER ................................... 243
Service menu ................................. 239
Settings menu ............................... 240
Standard displa y............................ 233
Telephone menu ............................ 237
Trip menu ...................................... 233 Vehicle submenu ........................... 241
Video DVD operation ..................... 236
Operating safety
Declaration of conformity ................ 30
Important safety notes .................... 30
Operating system
see On-board computer
Operation
Digital Operator's Manua l................ 26
Operator's Manual
Overview .......................................... 28
Vehicle equipment ........................... 28
Outside temperature display ........... 230
Overhead control panel ...................... 42
Override feature
Rear side window s........................... 65 P
Paddle shifters see Steering wheel paddle shifters
Paint code number ............................ 383
Paintwork (cleaning instructions) ... 328
Panic alarm .......................................... 44
Panorama roof with power tilt/
sliding panel
Important safety notes .................... 92
Opening/closing the roller sun-
blind ................................................. 95
Operating ......................................... 94
Operating the roller sunblinds for
the sliding sunroof ........................... 94
Problem (malfunction) ..................... 96
Reversing feature ............................. 93
Parking
Important safety notes .................. 158
Parking brake ................................ 159
Position of exterior mirror, front-
passenger side ............................... 112
Rear view camera .......................... 196
see PARKTRONIC
Parking aid
see 360° camera
see Exterior mirrors
see PARKTRONIC
Parking Assist PARKTRONIC
Deactivating/activating ................. 191
Driving system ............................... 189 16
Index

Correct usage .................................. 47
Fastening ........................................
.48
Important safety guidelines .............46
Introduction .....................................45
Releasin g......................................... 48
Switching belt adjustment on/off
(on-board computer) ...................... 241
Warning lamp ................................. 275
Warning lamp (function) ................... 48
Seats
Adjusting (electrically) ..................... 98
Adjusting the 4-way lumbar sup-
port ................................................ 106
Adjusting the head restraint ............ 99
Calling up a stored setting (mem-
ory function) .................................. 114
Cleaning the cover ......................... 332
Entry position (3rd row of seats) .... 103
Exit position (3rd row of seats) ...... 104
Folding down/up (third row of
seats) ............................................. 101
Folding the 2nd row of seats
forward electrically ........................ 105
Folding the 2nd row of seats
forward manually ........................... 103
Folding the rear bench seat for-
wards/back ................................... 298
Important safety notes .................... 97
Overview .......................................... 97
Seat heating problem .................... 107
Seat ventilation problem ................ 107
Storing settings (memory func-
tion) ............................................... 113
Switching seat heating on/of f....... 106
Switching seat ventilation on/of f.. 107
Section
Sliding sunroof ................................. 92
Selector lever
Cleaning ......................................... 332
Sensors (cleaning instructions) ....... 330
Service menu (on-board com-
puter) .................................................. 239
Service message
see ASSYST PLUS
Service products
Brake fluid ..................................... 387
Coolant (engine) ............................ 387
Engine oil ....................................... 386 Fuel ................................................ 385
Important safety notes .................. 384
Refrigerant (air-conditioning sys-
tem) ............................................... 388
Washer fluid ................................... 388
Setting the air distribution ............... 133
Setting the airflow ............................ 133
Setting the date/time format
see also Digital Operator's Man-
ual .................................................. 287
Setting the language
see also Digital Operator's Man-
ual .................................................. 287
Setting the time
see also Digital Operator's Man-
ual .................................................. 287
Settings
Factory (on-board computer) ......... 242
On-board computer ....................... 240
SETUP (on-board computer,
Mercedes-AMG vehicles) .................. 243
Side impact air bag ............................. 51
Side marker lamp (display mes-
sage) ................................................... 257
Side windows
Cleaning ......................................... 329
Convenience closing feature ............ 90
Convenience opening feature .......... 90
Hinged side window s....................... 89
Important safety information ........... 88
Opening/closing .............................. 89
Overview .......................................... 88
Problem (malfunction) ..................... 92
Resetting ......................................... 91
Reversing feature ............................. 89
SIRIUS services
see also Digital Operator's Man-
ual .................................................. 287
Sliding sunroof
Important safety notes .................... 92
Opening/closing .............................. 93
Problem (malfunction) ..................... 96
Resetting ......................................... 94
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery ....................... 80 Index
19

Display message ............................ 268
Distribution of the vehicle occu-
pants (definition) ............................ 372
DOT (Department of Transporta-
tion) (definition) ............................. 370
DOT, Tire Identification Number
(TIN) ............................................... 370
GAWR (Gross Axle Weight Rating)
(definition) .................................... .371
GTW (Gross Trailer Weight) (defi-
nition) ............................................ 371
GVW (Gross Vehicle Weight) (def-
inition) .......................................... .371
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 371
Important safety notes .................. 352
Increased vehicle weight due to
optional equipment (definition) ...... 371
Information on driving .................... 352
Kilopascal (kPa) (definition) ........... 371
Labeling (overview )........................ 367
Load bearing index (definition) ...... 372
Load index ..................................... 369
Load index (definition) ................... 371
M+S tire s....................................... 354
Maximum load on a tire (defini-
tion) ............................................... 371
Maximum loaded vehicle weight
(definition) ..................................... 371
Maximum permissible tire pres-
sure (definition) ............................. 371
Maximum tire load ......................... 369
Maximum tire load (definition) ....... 371
MOExtended tire s.......................... 353
Optional equipment weight (defi-
nition) ............................................ 372
PSI (pounds per square inch) (def-
inition) ........................................... 372
Replacing ....................................... 372
Service life ..................................... 353
Sidewall (definition) ....................... 372
Snow chains .................................. 354
Speed rating (definition) ................ 371
Storing ........................................... 373
Structure and characteristics
(definition) ..................................... 370
Summer tires in winter .................. 354
Temperature .................................. 366 TIN (Tire Identification Number)
(definition) ..................................... 372
Tire bead (definition) ...................... 372
Tire pressure (definition) ................ 372
Tire pressures (recommended) ...... 371
Tire size (data) ............................... 377
Tire size designation, load-bearing
capacity, speed rating .................... 367
Tire tread ....................................... 353
Tire tread (definition) ..................... 372
Total load limit (definition) ............. 372
Traction ......................................... 366
Traction (definition) ....................... 372
Tread wear ..................................... 366
TWR (permissible trailer drawbar
noseweight) (definition) ................. 372
Uniform Tire Quality Grading
Standards ...................................... 366
Uniform Tire Quality Grading
Standards (definition) .................... 370
Wear indicator (definition) ............. 372
Wheel and tire combination ........... 377
Wheel rim (definition) .................... 371
see Flat tire
Tool
see Vehicle tool kit
Top Tether ............................................ 63
Tow-starting
Emergency engine starting ............ 349
Important safety notes .................. 346
Towing
Permitted towing methods ............ 347
Towing a trailer
Axle load, permissibl e.................... 392
Cleaning the trailer tow hitch ......... 331
Coupling up a traile r...................... 224
Decoupling a trailer ....................... 226
Driving tip s.................................... 222
Important safety notes .................. 221
Installing the ball coupling ............. 223
Lights display message .................. 257
Mounting dimensions .................... 392
Parking Assist PARKTRONIC .......... 189
Power supply ................................. 227
Pulling away with a traile r.............. 143
Removing the ball coupling ............ 226
Trailer load s................................... 392 22
Index

Protecting the environment
General notes
H
Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel con-
sumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to 00C3of its maximum engine speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel consump-
tion. Environmental concerns and recom-
mendations
Wherever the operating instructions require you to dispose of materials, first try to regenerate orre-use them. Observe the relevant environmen-
tal rules and regulations when disposing of
materials. In this way you will help to protect the environment. Genuine Mercedes-Benz parts
H
Environmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the same Limited Warranty entitlements as new
parts.
! Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
R doors
R door pillars
R door sills
R seats
R cockpit
R instrument cluster
R center console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant Genuine Mercedes-Benz parts
27Introduction Z

systems, e.g. the brake system. Use only genu-
ine Mercedes-Benz parts or parts of equal qual- ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts (Y page 383). Operator's Manual
Vehicle equipment
i This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase contract documentation
for your vehicle contains a list of all the systems
in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle. Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi-
tions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
R State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
i Should you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace- ment. The new Service and Warranty Infor-
mation booklet will be posted to you. Information for customers in Califor-
nia
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
29,000 km (approximately 18,000 miles) on the odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is likely to cause 28
Service and vehicle operationIntroduction