service MERCEDES-BENZ M-CLASS 2000 Owner's Manual

157 Tele Aid
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data Instruments
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cluster displayPractical hints Car care Index Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp for the respective button flashes
until the call is concluded and this can only be
completed by a Response Center or Client Assistance
Center representative, except Roadside assistance and
Information calls, which can also be terminated by
using the End button on the MCS unit.
When a Tele Aid call has been initiated, the MCS system
audio is muted and the selected mode (radio, tape or
CD) pauses. The optional cellular phone (if installed)
switches off. If you must use this phone, the vehicle
must be parked. Disconnect the coiled cord and place
the call. The navigation system (if engaged) will
continue to run. A pop-up window will appear in the
MCS display to indicate that a Tele Aid call is in
progress.Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and pull outside handle of
liftgate for a minimum of 20 seconds until the “SOS”
button is flashing.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.
Note:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will f lash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in t he MCS display to indica te receipt of t he d oor unlock
command.
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158 Tele Aid
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Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the outside liftgate handle was pulled for more than
20 seconds before door unlock authorization was
received by the Response Center, you must wait
15 minutes before pulling the outside liftgate handle
again.Stolen vehicle tracking services
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. Once the vehicle
is located, the Response Center will contact the local
Law Enforcement and you. The vehicle’s location will
only be provided to Law Enforcement.
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159 Tele Aid
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cluster displayPractical hints Car care Index Info Services (optional, except Canada)
Info Services categories include news, sports, stocks,
weather and calendar reminders. Choices can be
selected via www.mbusa.com or by calling 1-800-FOR-
MERcedes.
To request Info Services press the TEL button and then
the SVC soft key on the MCS unit. Then select UPDT
soft key. “NEW INFO SERVICE REQUEST
TRANSMITTED” will appear in the MCS display and call
status messages will appear in the MCS display.
Once information is available, the message “NEW INFO
RECEIVED READ LATER WHEN STOPPED?” will appear.
Select “Yes”. With the vehicle stopped in a safe location
press TEL button, SVC soft key to read messages.Important!
Tele Aid utilizes the cellular network for
communication and the GPS (Global Positioning
System) satellites for vehicle location. If either of these
signals are unavailable, the Tele Aid system may not
function and if this occurs, assistance must be
summoned by other means.
Wa r n i n g !
The Tele Aid control unit is located under the front
passenger seat. If there is accumulation of water or
other liquid in this area, the Tele Aid control unit
could suffer an electrical short circuit making the
system inoperative. In this case the indicator lamp
in the “SOS” button will not illuminate during or
will remain illuminated after the system self-check.
Have the system checked at the nearest
Mercedes-Benz Light Truck Center as soon as
possible.
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160 Catalytic converter
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Catalytic converter
Your Mercedes-Benz is equipped with monolithic type
catalytic converters, an important element in
conjunction with the oxygen sensors to achieve
substantial control of the pollutants in the exhaust
emissions. Keep your vehicle in proper operating
condition by following our recommended maintenance
instructions as outlined in your Service Booklet.Caution!
To prevent damage to the catalytic converters, use only
premium unleaded gasoline in this vehicle.
Any noticeable irregularities in engine operation should
be repaired promptly. Otherwise, excessive unburned
fuel may reach the catalytic converter causing it to
overheat, which could start a fire.
Wa r n i n g !
As with any vehicle, do not idle, park or operate
this vehicle in areas where combustible materials
such as grass, hay or leaves can come into contact
with the hot exhaust system, as these materials
could be ignited and cause a vehicle fire.
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161 Emission control
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cluster displayPractical hints Car care Index Emission control
Certain systems of the engine serve to keep the toxic
components of the exhaust gases within permissible
limits required by law.
These systems, of course, will function properly only
when maintained strictly according to factory
specifications. Any adjustments on the engine should,
therefore, be carried out only by authorized Mercedes-
Benz Light Truck Center qualified technicians. Engine
adjustments should not be altered in any way. Moreover,
the specified service jobs must be carried out regularly
according to Mercedes-Benz servicing requirements.
For details refer to the Service Booklet.
Wa r n i n g !
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon monoxide,
and inhaling it can cause unconsciousness and
lead to death.Do not run the engine in confined areas (such as a
garage) which are not properly ventilated. If you
think that exhaust gas fumes are entering the
vehicle while driving, have the cause determined
and corrected immediately. If you must drive under
these conditions, drive only with at least one
window fully open.
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166 Automatic transmission
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Driving
The selector lever is automatically locked while in
position “P”. To move the selector lever out of
position “P”, the service brake pedal must be firmly
depressed before the shift lock will release.
Shift selector lever to the desired position only when the
engine is idling normally and the service brake is
applied. Do not release the brake until ready to drive.
The vehicle may otherwise start creeping when the
selector lever is in drive or reverse position.Important!
After selecting any driving position from “N” or “P”,
wait a moment to allow the gear to fully engage before
accelerating, especially when the engine is cold.
Accelerator position
Partial throttle = early upshifting = normal acceleration
Full throttle = later upshifting = rapid acceleration
Kickdown (depressing the accelerator beyond full
throttle) = downshifting to a lower gear = maximum
acceleration. Once the desired speed is attained, ease up
on the accelerator – the transmission shifts up again.
Stopping
For brief stops, e.g. at traffic lights, leave the
transmission in gear and hold vehicle with the service
brake.
For longer stops with the engine idling, shift into “N”
or “P” and hold the vehicle with the service brake.
When stopping the vehicle on an uphill gradient, do not
hold it with the accelerator, use the brake. This avoids
unnecessary transmission heat build up.
Wa r n i n g !
It is dangerous to shift the selector lever out of “P”
or “N” if the engine speed is higher than idle speed.
If your foot is not firmly on the brake pedal, the
vehicle could accelerate quickly forward or in
reverse. You could lose control of the vehicle and
hit someone or something. Only shift into gear
when the engine is idling normally and when your
right foot is firmly on the brake pedal.
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170 Automatic transmission
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Press and hold selector lever in the ædirection:
The transmission will shift from the current gear
directly to gear range “D”.
Important!
With transmission in gear range “D”, “4” or “3”,
upshifting from 1st to 2nd to 3rd gear is delayed
depending on vehicle speed and engine temperature.
This allows the catalytic converter to heat up more
quickly to operating temperatures.During the brief warm-up period this delayed upshift
and increased engine noise might be perceived as a
malfunction. However, neither the engine nor
transmission are negatively affected by this mode of
operation.
The delayed upshift is effective with vehicle speeds
below 31 mph (50 km / h) at partial throttle and engine
temperatures below 95°F (35°C).
To avoid overrevving the engine when the selector lever
is moved to a lower gear range, the transmission will not
shift to a lower gear, if the engine’s revolutions per
minute limit would be exceeded. In this case there will
be no downshift, even when the vehicle speed reaches
the engine’s RPM limit of that gear, e.g. by applying the
service brakes. Continue driving in the usual manner.
The transmission will then shift down automatically.
To prevent the engine from laboring at low RPM when
driving uphill gradients or with your vehicle heavily
loaded, the automatic transmission will downshift when
necessary to maintain engine RPM within the best
torque range.
Wa r n i n g !
On slippery road surfaces, never downshift in order
to obtain braking action. This could result in drive
wheel slip and reduced vehicle control. Your
vehicle’s ABS will not prevent this type of loss of
control.
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175 Driving instructions
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cluster displayPractical hints Car care Index Power assistance
BrakesThe condition of the parking brake system is checked
each time the vehicle is in the shop for the required
maintenance service.
If the parking brake is released and the brake warning
lamp in the instrument cluster stays on and there is no
audible warning (EBP), the brake fluid level in the
reservoir is too low.
Brake pad wear or a leak in the system may be the
reason for low brake f luid in the reservoir.
Have the brake system inspected at an authorized
Mercedes-Benz Light Truck Center immediately.
All checks and service work on the brake system should
be carried out by an authorized Mercedes-Benz Light
Truck Center.
Install only brake pads and brake fluid recommended by
Mercedes-Benz.
Wa r n i n g !
When the engine is not running, the brake and
steering systems are without power assistance.
Under these circumstances, a much greater effort is
necessary to stop or steer the vehicle.Wa r n i n g !
After driving in heavy rain for some time without
applying the brakes or through water deep enough
to wet brake components, the first braking action
may be somewhat reduced and increased pedal
pressure may be necessary to obtain expected
braking effect. Be sure to maintain a safe distance
from vehicles in front.Resting your foot on the brake pedal will cause
excessive and premature wear of the brake pads.It can also result in the brakes overheating thereby
significantly reducing their effectiveness. It may
not be possible to stop the vehicle in sufficient time
to avoid an accident.
Wa r n i n g !
If other than recommended brake pads are
installed, or other than recommended brake fluid
is used, the braking properties of the vehicle can be
degraded to an extent that safe braking is
substantially impaired. This could result in an
accident.
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176 Driving instructions
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Caution!
When driving down long and steep grades, relieve the
load on the brakes by shifting into a lower gear to use
the engine’s braking power. This helps prevent
overheating of the brakes and reduces brake pad wear.
After hard braking, it is advisable to drive on for some
time, rather than immediately parking, so the air stream
will cool down the brakes faster.
Driving off
Apply the service brakes to test them briefly after
driving off. Perform this procedure only when the road
is clear of other traffic.
Warm up the engine smoothly. Do not place full load on
the engine until the operating temperature has been
reached.
When starting off on a slippery surface, do not allow one
drive wheel to spin for an extended period with the ESP
switched off. Doing so may cause serious damage to the
drive train which is not covered by the Mercedes-Benz
Limited Warranty.Parking
Important!
It is advisable to set the parking brake whenever
parking or leaving the vehicle. In addition, move
selector lever to position “P”.
When parking on hills, always set the parking brake.
Wa r n i n g !
To reduce the risk of personal injury as a result of
vehicle movement, before
turning off the engine
and leaving the vehicle, always:
1. Keep right foot on the service brake pedal.
2. Firmly depress parking brake pedal.
3. Move the selector lever to position “P”.
4. Slowly release the service brake pedal.
5. Turn front wheels towards the road curb.
6. Turn the key to steering lock position 0 and
remove.
7. Take the key and lock vehicle when leaving.
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182 Driving instructions
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Passenger compartment
Block heater (Canada only)
The engine is equipped with a block heater.
The electrical cable may be installed at your authorized
Mercedes-Benz Light Truck Center.Traveling abroad
Abroad, there is a widely-spread Mercedes-Benz service
network at your disposal. If you plan to travel into areas
which are not listed in the index of your Mercedes-Benz
Light Truck Center directory, you should request
pertinent information from your authorized
Mercedes-Benz Light Truck Center.
Wa r n i n g !
Always fasten items being carried as securely as
possible.In an accident, during hard braking or sudden
maneuvers, loose items will be thrown around
inside the vehicle, and cause injury to vehicle
occupants unless the items are securely fastened in
the vehicle.The trunk is the preferred place to carry objects.
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