Service MERCEDES-BENZ M-Class 2011 W164 Owner's Guide

You are prompted to confirm route guidance
to the entered address.XSelect Yes using the = button or
select ; on COMAND.XPress the 9 button on COMAND to
confirm.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding cellular
phone network is available and data
transfer is possible.
Search & Send
"Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
XContact the following service hotlines:
R USA: Response Center under the
number 866-990-9007
R Canada: Customer Service under
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time arranged
with the Response Center.XPull the tailgate handle for at least 20
seconds until the indicator lamp in the SOS
button ( Y page 271) flashes.
The Connecting Call message appears in
the multifunction display.Alternatively, the vehicle can also be opened
via the Internet in the "Owners Online"
section using your ID number and
password 43
.
i Vehicle remote unlocking is only possible
if the corresponding cellular phone
network is accessible.
The SOS button flashes and the Call
Connected message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the tailgate handle for more than
20 seconds before receiving authorization
for remote unlocking from the Response
Center, you must wait 15 minutes before
you can pull on the handle of the tailgate
again.
Stolen Vehicle Recovery Services
If your vehicle has been stolen:
XContact the police.
The police will issue an incident report. This
report has a number.XThis number will be forwarded to the
Response Center together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the
vehicle is located. However, only the law
enforcement authority is informed of the
location of the vehicle.
i If the anti-theft alarm system remains
activated for longer than thirty seconds,
mbrace is automatically connected to the
Customer Assistance Center.
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Garage door opener
Important safety guidelines
Up to three different door and gate systems
can be operated using the remote control
integrated in the overhead control panel.
i Certain garage door openers are not
compatible with the integrated remote
control. If you experience difficulties with
the programming of the integrated remote
control, contact an authorized Mercedes-
Benz Center or call the following telephone
assistance service:
R USA: Mercedes-Benz Customer
Assistance Center on
1-800-FOR-MERCedes
R Canada: Customer Service
on1-800-387-0100
GWarning
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death. All exhaust gas contains
carbon monoxide (CO), and inhaling it can
cause unconsciousness and possible death.
i USA only:
This device complies with part 15 of the
FCC rules. Operation is subject to the
following two conditions:
1. The device must not cause harmful
interference.
2. The device must withstand any
interference received, including
interference that may cause undesired
operation.
Unauthorized modification of this device
could void the device's operating permit.
i Canada only:
This device complies with the RSS-210
requirements of Industry Canada.
Operation is subject to the following two
conditions:
1. The device must not cause harmful
interference.
2. The device must accept any interference
received, including interference that may
cause undesired operation.
Unauthorized modification of this device
could void the user's authority to legally
operate the device.
Programming the remote control
Programming
GWarning!
Only press the transmitter button on the
integrated remote control if there are no
persons or objects present within the sweep
of the garage door. People could otherwise be
injured by the movement of the door.
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When checking the oil level:
Rpark the vehicle on a level surface.
Rthe engine should be switched off for at
least five minutes if the engine is at normal
operating temperature.
Rthe engine should be switched off for at
least 30 minutes if it is not at normal
operating temperature (i.e. if you only start
the engine briefly).
Checking the oil level using the oil
dipstick
Example: vehicles with a gasoline engine
Example: vehicles with a diesel engine
XPull oil dipstick : out of the dipstick guide
tube.
XWipe off oil dipstick :.XSlowly insert oil dipstick : into the
dipstick guide tube to the stop, and take it
out again.
The oil level is correct if the level is between
MIN mark = and MAX mark ;.
XAdd oil if necessary.Adding engine oilHEnvironmental note
When adding oil, take care not to spill any. If
oil enters the soil or waterways, it is harmful
to the environment.
! Only use engine oils and oil filters which
have been approved for vehicles with a
service system. A list of the engine oils and
oil filters that have been tested and
approved according to the Mercedes-Benz
specifications for service products can be
found on the Internet at http://
www.mbusa.com (USA only). Further
information on tested and approved engine
oils and oil filters can be obtained from any
authorized Mercedes-Benz Center.
The following causes engine failure or
damage to the exhaust system:
Rusing engine oils and oil filters that are
not specifically approved for the service
system
Rreplacing the engine oil and oil filter later
than the specified replacement interval
required by the service system
Rusing engine oil additives
Example: engine oil cap
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Engine oil cap (AMG vehicles)
XTurn cap : counter-clockwise and remove
it.XAdd the amount of oil required.
Fill carefully to the maximum mark on the oil
dipstick.
i The difference in quantity between the
MIN mark and the MAX mark on the
dipstick is (depending on the engine)
approximately 1.6 to 2.1 US qt. (1.5 to 2 l).
! Do not add too much oil. If the oil level is
above the MAX mark on the dipstick, too
much oil has been added. This can lead to
damage to the engine or the catalytic
converter. Have excess oil siphoned off.
Further information on engine oil
( Y page 361).
XReplace cap : on the filler neck and
tighten clockwise.
Ensure that the cap locks into place
securely.
Checking and adding other service
products
Checking the coolant level
Only check the coolant level when the vehicle
is on a level surface and the engine has cooled
down.
XTurn the SmartKey to position
2 (Y page 139) in the ignition lock.On vehicles with KEYLESS-GO, press the
Start/Stop button twice ( Y page 139).XCheck the coolant temperature gauge in
the multifunction display.
The coolant temperature must be below
158 ‡ (70 †).GWarning
In order to avoid any potentially serious burns:
R use extreme caution when opening the
hood if there are any signs of steam or
coolant leaking from the cooling system, or
if the coolant temperature display indicates
that the coolant is overheated.
R do not remove the pressure cap on the
coolant reservoir if the coolant temperature
is above 158 ‡ (70 †). Allow the engine to
cool down before removing the cap. The
coolant reservoir contains hot fluid and is
under pressure.
R using a rag, slowly turn the cap
approximately 1
/ 2 turn to relieve excess
pressure. If opened immediately, scalding
hot fluid and steam will be blown out under
pressure.
R do not spill antifreeze on hot engine parts.
Antifreeze contains ethylene glycol which
may burn if it comes into contact with hot
engine parts.
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Do not top up the brake fluid. This will not
rectify the malfunction.
Only check the brake fluid level when the
vehicle is stationary and on a level surface.
The brake fluid level is correct if it is between
MIN marking ; and MAX marking : on the
brake fluid reservoir.
Maintenance
Service interval display
Service messages
Information on the type of service and service
intervals (see separate Service Booklet).
You can obtain more information at an
authorized Mercedes-Benz Center or at
www.mbusa.com (USA only).
The service interval display informs you of the
next service due date.
If a service due date has been exceeded, you
also hear an acoustic signal.
The multifunction display shows a service
message for a few seconds, e.g.
Service A In .. Miles
Service A due now
Service A Exceeded By .. Miles
The letter indicates how much time the
workshop will require to carry out the service
work. The letters displayed range from A for
a short service duration to H for a long service
duration.
The service interval display does not take into
account any periods of time during which the
battery is disconnected.
Maintaining the time-dependent service
schedule:XNote down the service due date displayed
in the multifunction display before
disconnecting the battery.
or
XSubtract the battery disconnection periods
from the service date shown on the display
after reconnecting the battery.
Hiding the service message
XPress the . reset button on the
instrument cluster ( Y page 28).
Displaying the service message
XSwitch on the ignition.XPress V or U to select the standard
display menu on the steering wheel
( Y page 208).XSelect & or * to select the service
interval display.
The service due date appears in the
multifunction display.
Points to remember
A qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center, will reset
the service interval display after the
necessary service work has been carried out.
You can obtain more information, e.g. on
maintenance work, at an authorized
Mercedes-Benz Center or directly at
Mercedes-Benz.
! If the service interval indicator has been
inadvertently reset, this setting can be
corrected at an authorized Mercedes-Benz
Center.
Have the service work carried out as
described in the Service Booklet. There
may otherwise be increased wear, resulting
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RESP® is intervening constantly.
Rthere are tears in the sidewalls of the tire.
After driving in run-flat mode, you must have
the wheel(s) checked for damage at a
qualified specialist workshop which has the
necessary specialist knowledge and tools to
carry out the work required. The faulty tire
must be replaced in every case.
Mercedes-Benz recommends that you use an
authorized Mercedes-Benz Center for this
purpose. In particular, work relevant to safety
or on safety-related systems must be carried
out at a qualified specialist workshop.
iWhen replacing one or all tires, make sure
that you only use tires marked
MOExtended and of the specified size for
the vehicle.
iVehicles featuring the MOExtended run-
flat system are not equipped with TIREFIT
kit at the factory. It is therefore
recommended that you additionally equip
your vehicle with the TIREFIT kit if you
mount tires that do not feature run-flat
properties, e.g. winter tires. You can obtain
a TIREFIT kit from an authorized Mercedes-
Benz Center, for example.
Battery
Important safety guidelines
In order for the battery to achieve the
maximum possible service life, it must always
be sufficiently charged.
! Have the battery checked regularly at a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
Observe the service intervals in the Service
Booklet or for further information consult a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
Have the battery charge checked more
frequently if you use the vehicle mainly for
short trips or if you leave it standing idle for
a lengthy period.
To prevent damage from corrosion, only
replace the battery with one that has a central
ventilation cover.
Only replace a battery with a battery that has
been recommended by Mercedes-Benz.
Consult an authorized Mercedes-Benz Center
if you wish to leave your vehicle parked for a
long period of time.
GWarning!
HYBRID vehicles: It is imperative that you read
the HYBRID Supplemental Operating
Instructions included in your vehicle literature
portfolio. You may otherwise not receive all
necessary safety information and warning for
the operation of your vehicle.
GWarning!
Comply with safety precautions and take
protective measures when handling batteries.
Risk of explosionFire, naked flames and
smoking are prohibited
when handling the battery.
Avoid creating sparks.
Battery acid is caustic.
Avoid contact with the skin,
eyes or clothing.
Wear suitable protective
clothing, in particular
gloves, an apron and a face
mask.
Immediately rinse acid
splashes off with clean
water. Consult a doctor if
necessary.
Wear eye protection.312BatteryRoadside assistance
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As soon as the vehicle has been loaded: XPrevent the vehicle from rolling away by
applying the parking brake.XShift the automatic transmission to
position P.XTurn the SmartKey to position 0 in the
ignition lock and remove the SmartKey.XSecure the vehicle.
! Only lash the vehicle down by the wheels
or wheel rims, not by parts of the vehicle
such as axle or steering components.
Otherwise, the vehicle could be damaged.
Notes on 4MATIC vehicles
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
If the vehicle's transmission, front, or rear
axle is damaged, have the vehicle transported
on a truck or trailer.
In the event of damage to the electrical
system
If the battery is defective, the automatic
transmission will be locked in position P. To
shift the automatic transmission to position
N , you must provide power to the vehicle's
electrical system in the same way as when
jump-starting ( Y page 315).
Have the vehicle transported on a transporter
or trailer.
Recovering a vehicle that has become
stuck
! Pull away smoothly, slowly, and in a
straight line when pulling out a vehicle that
has become stuck. Excessive tractive
power could damage the vehicles.
If the drive wheels have become stuck in
loose or muddy ground, pull the vehicle out
with extreme caution, particularly if it is
laden.
Never attempt to recover a stuck vehicle with
a trailer attached.
Pull out the vehicle backwards, if possible
using the tracks it made when it became
stuck.
Fuses
Important safety guidelines
The fuses in your vehicle serve to close down
faulty circuits. If a fuse blows, all the
components on the circuit and their functions
will fail.
GWarning
Only use fuses approved by Mercedes-Benz
with the specified amperage for the system in
question and do not attempt to repair or
bridge a blown fuse. Using other than
approved fuses or using repaired or bridged
fuses may cause an overload leading to a fire,
and/or cause damage to electrical
components and/or systems. Have the cause
determined and remedied by an authorized
Mercedes-Benz Center.
Blown fuses must be replaced with fuses of
the same rating, which you can recognize by
the color and value. The fuse ratings are listed
in the fuse allocation chart. An authorized
Mercedes-Benz Center will be happy to
advise you.
i If a fuse has blown, visit a breakdown
service or an authorized Mercedes-Benz
Center.
If the newly inserted fuse also blows, have the
cause traced and rectified at a qualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center.
! Only use fuses that have been approved
for Mercedes-Benz vehicles and which
have the correct fuse rating for the system
concerned. Otherwise, components or
systems could be damaged.
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Directives to be observed
R Only mount tires and wheels of the same
type and make.
R Only mount tires of the correct size onto
the wheels.
R After mounting new tires, run them in at
moderate speeds for the first 60 miles
(100 km) as they only reach their full
performance after this distance.
R Do not use tires until they are excessively
worn as the tire traction on wet road
surfaces decreases significantly when the
tread depth is less than 1
/ 8 in (3 mm).
R If the vehicle is heavily laden, check the tire
pressure and adjust it if necessary.
R When parking your vehicle, make sure that
the tires do not get deformed by the curb
or other obstacles. If it is necessary to drive
over curbs, speed humps or similar
elevations, try to do so slowly and at an
obtuse angle. Otherwise, the tires,
particularly the sidewalls, can get
damaged.
Maintenance and care of wheels and
tires
Checking wheels and tires
GWarning
Regularly check the tires for damage.
Damaged tires can cause tire inflation
pressure loss. As a result, you could lose
control of your vehicle.
Worn, old tires can cause accidents. If the tire
tread is worn to minimum tread depth, or if
the tires have sustained damage, replace
them.
R Regularly check the wheels and tires of
your vehicle for damage (e.g. cuts,
punctures, tears, bulges on tires and
deformation or severe corrosion on
wheels), at least once a month, as well as
after driving off-road or on rough roads.
Damaged wheels can cause a loss of tire
pressure.
R Regularly check the tire tread depth and
the condition of the tread across the whole
width of the tire (Y page 325). If necessary,
turn the front wheels to full lock in order to
inspect the inner side of the tire surface.
R All wheels must have a valve cap to protect
the valve against dirt and moisture. Do not
install anything on the valve (such as tire
pressure monitoring systems) other than
the standard valve cap or other valve caps
approved by Mercedes-Benz for your
vehicle.
R Regularly check the pressure of all the tires
including the emergency spare wheel or the
spare wheel, particularly prior to long trips,
and correct the pressure as necessary
( Y page 326).
Service life of tires
The service life of tires depends on the
following factors amongst other things:
R driving style
R tire pressure
R mileage
Replace the tires after six years at the latest,
regardless of wear. This also applies to the
emergency spare wheel/spare wheel.
Tire tread
GWarning
Although the applicable federal motor vehicle
safety laws consider a tire to be worn when
the tread wear indicators (TWI) become
visible at approximately 1
/ 16 in (1.6 mm), we
recommend that you do not allow your tires
to wear down to that level. As tread depth
approaches 1
/ 8 in (3 mm), the adhesion
properties on a wet road are sharply reduced.
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Quality grades can be found, where
applicable, on the tire sidewall between the
tread shoulder and maximum tire width.
For example:Tread wearTractionTemperature200AAA
All passenger car tires must conform to U.S.
federal safety requirements in addition to
these grades.
Tread wear
The tread wear grade is a comparative rating
based on the wear rate of the tire when tested
under controlled conditions on a specified
U.S. government test track. For example, a
tire graded 150 would wear one and one-half
times as well on the government test track as
a tire graded 100.
The relative performance of tires depends
upon the actual conditions of their use,
however, and may depart significantly from
the norm due to variations in driving habits,
service practices and differences in road
characteristics and climate conditions.
Traction
GWarning
The traction grade assigned to this tire is
based on straight-ahead braking traction
tests, and does not include acceleration,
cornering, hydroplaning, or peak traction
characteristics.
The traction grades, from highest to lowest,
are AA, A, B, and C. These grades represent
the tire's ability to stop on a wet surface as
measured under controlled conditions on
specified government test surfaces of asphalt
and concrete. A tire marked C may have poor
traction performance.
GWarning
If ice has formed on the road, tire traction will
be substantially reduced. Under such weather
conditions, drive, steer and brake with
extreme caution.
The safe speed on a wet, snow covered or icy
road is always lower than on dry road
surfaces.
You should pay special attention to road
conditions when temperatures are around
the freezing point.
Mercedes-Benz recommends a minimum tire
tread depth of 1/6 in (4 mm) for all four winter
tires ( Y page 165) to maintain normal driving
characteristics in winter. Winter tires can
reduce the braking distance on snow covered
surfaces in comparison to summer tires. The
braking distance is still much further than on
surfaces that are not icy or covered with
snow. Take appropriate care when driving.
! Avoid wheelspin. This can lead to damage
to the drive train which is not covered by
the Mercedes-Benz warranty conditions.
Temperature
GWarning
The temperature grade for this tire is
established for a tire that is properly inflated
and not overloaded. Excessive speed,
underinflation, or excessive loading, either
separately or in combination, can cause
excessive heat build-up and possible tire
failure.
The temperature grades are A (the highest),
B, and C, representing the tire's resistance to
the generation of heat and its ability to
dissipate heat when tested under controlled
conditions on a specified indoor laboratory
test wheel. Sustained high temperature can
cause the material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden tire failure.
The grade C corresponds to a level of
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For further information on the load bearing
index, see load index ( Y page 343).
Speed index: speed index B specifies the
approved maximum speed of the tire.GWarning
Even when permitted by law, never operate a
vehicle at speeds greater than the maximum
speed rating of the tires.
Exceeding the maximum speed for which tires
are rated can lead to sudden tire failure,
causing loss of vehicle control and possibly
resulting in an accident and/or serious
personal injury and possible death, for you
and for others.
Regardless of the speed index always observe
the speed limits. Drive carefully and adapt
your driving style to the traffic conditions.
Summer tiresIndexSpeed ratingQup to 100 mph (160 km/h)Rup to 106 mph (170 km/h)Sup to 112 mph (180 km/h)Tup to 118 mph (190 km/h)Hup to 130 mph (210 km/h)Vup to 149 mph (240 km/h)Wup to 168 mph (270 km/h)Yup to 186 mph (300 km/h)ZR...Yup to 186 mph (300 km/h)ZR...(..Y)above 186 mph (300 km/h)ZRabove 149 mph (240 km/h)
R Optionally, tires with a maximum speed of
over 149 mph (240 km/h) may have "ZR"
in the size description depending on the
manufacturer (e.g. 245/40 ZR 18).
The service specifications consists of load
bearing index A and speed index B.
R If the size description of your tire includes
"ZR" and there are no service
specifications, ask the tire manufacturer in
order to find out the maximum speed.
If a service specification is available, the
maximum speed is limited according to the
speed index in the service specification.
Example: 245/40 ZR18 97 Y. In this
example, "97Y" is the service specification.
The letter "Y" represents the speed index
and the maximum speed of the tire is
limited to 186 mph (300 km/h).
R Every tire that has a maximum speed above
186 mph (300 km/h) must have "ZR" in the
size description and the service
specification must be given in brackets.
Example: 275/40 ZR 18 (99 Y). The speed
index "(Y)" shows that the maximum speed
of the tire is above 186 mph (300 km/h).
Ask the tire manufacturer to find out the
maximum speed.All-weather tires and winter tiresIndexSpeed ratingQ M+S 54up to 100 mph (160 km/h)T M+S54up to 118 mph (190 km/h)H M+S 54up to 130 mph (210 km/h)V M+S54up to 149 mph (240 km/h)
i
Not all tires that have the M+S
identification offer the driving
characteristics of winter tires. Winter tires
have, in addition to the M+S identification,
the i snow flake symbol on the tire
sidewall. Tires with this identification fulfill
the requirements of the Rubber
Manufacturers Association (RMA) and the
Rubber Association of Canada (RAC)
regarding the tire traction on snow and
54 or M+S i for winter tires.342Tire labelingTires and wheels
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