service interval MERCEDES-BENZ M-Class 2011 W164 Owner's Manual

1, 2, 3 ...
115 V socket ...................................... 269
12 V socket ........................................ 268
4ETS see ETS/4ETS
4MATIC (permanent four-wheel
drive) .................................................. 191
A
ABS (Anti-lock Braking System) Display message ............................ 228
Function/notes ................................ 65
Warning lamp ................................. 249
Accident (notes) ................................ 297
Active light function (display
message) ............................................ 233
Active service system see Service interval display
Adaptive Damping System (ADS) ..... 184
AdBlue ®
Adding ........................................... 156
Display message ............................ 236
Additional functions (on-board
computer) .......................................... 219
ADS (Adaptive Damping System) ..... 184
Air bags Display message ............................ 225
Front air bag (driver, front
passenger) ....................................... 39
Important safety information ...........38
PASSENGER AIRBAG OFF
indicator lamp (only Canada) ...........48
PASSENGER AIRBAG OFF
indicator lamp (only USA) ................42
Safety guidelines ............................. 37
Side impact air bag ..........................40
Window curtain air bag ....................41
Air-conditioning system
see Climate control
Air dehumidification
Activating/deactivating with
cooling ........................................... 129
Air distribution
Setting ........................................... 132
Air filter (display message) .............. 236
Airflow
Setting ........................................... 132
AIRMATIC package ............................ 183
Air nozzles see Air vents .................................. 135
Air pressure
see Tire pressure
Air-recirculation mode
Activating/deactivating .................133
Air vents ............................................. 135
Important safety information .........134
Rear ............................................... 135
Setting the center air vents ...........135
Setting the side air vents ...............135
Alarm system
see ATA
Ambient lighting (on-board
computer) .......................................... 216
AMG menu (on-board computer) ..... 209
Anti-lock Braking System see ABS
Anti-Theft Alarm system
see ATA
Anti-theft system
ATA (Anti-Theft Alarm system) .........69
Approach/departure angle .............. 170
Ashtray ............................................... 267
ATA (Anti-Theft Alarm system) Activating/deactivating ...................69
Function ........................................... 69
Switching off the alarm ....................69
Audio menu (on-board computer) .... 211
AUTO lights see Light sensor
Automatic car wash .......................... 288
Automatic transmission DIRECT SELECT lever .....................144
Display message ............................ 243
Driving tips .................................... 147
Emergency running mode ..............151
Kickdown ....................................... 147
Malfunction .................................... 151
Program selector button ................147
Pulling away ................................... 141
Starting .......................................... 141
Trailer towing ................................. 1474IndexBA 164.1 USA, CA Edition B 2011; 1; 2, en-USd2mskotVersion: 3.0.3.52010-04-21T17:25:06+02:00 - Seite 4

Customer Assistance Center(CAC) ............................................... 22
Customer Relations Department ....... 22
D
Dashboard see Cockpit
Date (on-board computer) ................ 215
Daytime driving lights Display message ............................ 233
Switching on/off (on-board
computer) ...................................... 215
Delayed switch-off
Exterior lighting (on-board
computer) ...................................... 216
Interior lighting (on-board
computer) ...................................... 217
Diesel particle filter .......................... 161
Differential locks ............................... 196
Differential locks (display
message) ............................................ 238
Digital speedometer Displaying ...................................... 208
Setting the unit (on-board
computer) ...................................... 214
DIRECT SELECT lever
see Automatic transmission
Display (cleaning instructions) ........ 292
Display messages Brakes ........................................... 228
Calling up (on-board computer) .....222
Clearing (on-board computer) ........222
Engine ............................................ 233
Lamps ............................................ 233
Safety systems .............................. 223
Service interval display ..................287
Tires ............................................... 241
Vehicle ........................................... 243
Distance recorder ............................. 208
Distance warning function
(vehicles with DISTRONIC) ................. 69
Activating/deactivating (on-
board computer) ............................ 219
Distance warning lamp ..................... 253
DISTRONIC ......................................... 173
Display message ............................ 240
Displays in the multifunction
display ........................................... 179
Driving tips .................................... 179
Setting the specified minimum
distance ......................................... 177
Warning lamp ................................. 253
Door
Automatic locking ............................ 79
Automatic locking (on-board
computer) ...................................... 217
Display message ............................ 244
Emergency locking ........................... 80
Emergency unlocking .......................80
Opening (from inside) ......................79
Door control panel
Overview .......................................... 33
Doors
Important safety notes ....................78
Drinking and driving ......................... 160
Drinks holder see Cup holder
Drive program
Automatic ...................................... 148
Manual ........................................... 149
Driving abroad ................................... 171
Driving in mountainous terrain Approach/departure angle ............170
Driving on flooded roads .................. 164
Driving safety system EBD (Electronic Brake force
Distribution) ..................................... 68
ESP ®
(Electronic Stability
Program) .......................................... 66
ETS/4ETS (Electronic Traction
System) ........................................... 67
Important safety information ...........65
Driving safety systems
ABS (Anti-lock Braking System) .......65
BAS (Brake Assist System) ..............66
Distance warning system
(vehicles with DISTRONIC) ...............69
Overview .......................................... 65
Driving systems
Blind Spot Assist ............................ 189
Cruise control ................................ 171
DISTRONIC .................................... 173
Level control .................................. 181Index7BA 164.1 USA, CA Edition B 2011; 1; 2, en-USd2mskotVersion: 3.0.3.52010-04-21T17:25:06+02:00 - Seite 7

Belt force limiters ............................ 57
Cleaning ......................................... 293
Correct usage .................................. 54
Emergency Tensioning Devices ........ 57
Fastening ......................................... 55
Important safety guidelines .............53
Releasing ......................................... 56
Safety guidelines ............................. 37
Switching belt adjustment on/off
(on-board computer) ......................218
Warning lamp ................................. 248
Warning lamp (function) ................... 57
Seat heating
Indicator lamp (Malfunction) ............98
Seats
Adjusting (electrically) .....................94
Adjusting the 4-way lumbar
support ............................................ 97
Adjusting the head restraint ............95
Cleaning the cover .........................292
Correct driver's seat position ........... 92
Important safety instructions ...........93
Multicontour seat ............................ 97
Storing settings (memory
function) ........................................ 103
Switching seat heating on/off .........97
Switching the seat ventilation on/
off .................................................... 98
Seat ventilation
Indicator lamp (Malfunction) ............99
Securing hooks .................................. 260
Sensors (cleaning instructions) ....... 291
Service indicator see Service interval display
Service interval display .................... 287
Displaying a service message (on-
board computer) ............................ 287
Service products
AdBlue ®
special additives ..............360
Brake fluid ..................................... 362
Coolant (engine) ............................ 362
Engine oil ....................................... 361
Filling capacity ............................... 357
Fuel ................................................ 358
Important safety notes ..................356
Notes ............................................. 356Refrigerant (air-conditioning
system) .......................................... 362
Washer fluid ................................... 363
Settings
Factory (on-board computer) .........213
On-board computer .......................213
Shift ranges ....................................... 148
Side impact air bag ............................. 40
Side marker lamp (display
message) ............................................ 232
Side windows Convenience closing feature ............86
Convenience opening feature ..........86
Important safety information ...........84
Opening/closing .............................. 85
Resetting ......................................... 87
Troubleshooting ............................... 87
Sliding sunroof
Important safety information ...........88
Troubleshooting ............................... 89
see Tilt/sliding sunroof
SmartKey
Changing the battery .......................76
Changing the programming .............75
Checking the battery .......................76
Important safety notes ....................72
Malfunction ...................................... 77
Snow chains ...................................... 165
Socket ................................................ 268
Dashboard ..................................... 268
Front-passenger footwell ...............268
Luggage compartment ...................269
Rear compartment .........................269
SOS
see mbrace
Spare wheel
Notes/data .................................... 352
Storage location ............................ 299
Stowing .......................................... 299
see Emergency spare wheel
Speedometer
Additional speedometer (on-
board computer) ............................ 208
Segments ...................................... 205
Setting the unit (on-board
computer) ...................................... 21414IndexBA 164.1 USA, CA Edition B 2011; 1; 2, en-USd2mskotVersion: 3.0.3.52010-04-21T17:25:06+02:00 - Seite 14

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance is prepared
to provide vehicle service up until a
reasonable distance from the next paved
roadway. We will make every effort to assist
in a breakdown situation. However, the
accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Service technician or the tow service provider
on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
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Vehicle equipment
i This manual describes all the standard
and optional equipment of your vehicle
which was available at the time of
purchase. Country-specific differences are
possible. Bear in mind that your vehicle
may not feature all functions described
here. This also refers to safety-related
systems and functions.
Overview of climate control systems
Important safety guidelines
GWarning
Severe conditions (e.g. strong air pollution)
may require replacement of the filter before
its scheduled replacement interval. A clogged
filter will reduce the air volume to the interior
and the windows could fog up, impairing
visibility and endangering you and others.
Have a clogged filter replaced as soon as
possible at an authorized Mercedes-Benz
Center.
GWarning
Follow the recommended settings for heating
and cooling given on the following pages.
Otherwise, the windows could fog up,
impairing visibility and endangering you and
others.
Dual-zone automatic climate control/multi-
zone automatic climate control 15
controls the
temperature and the humidity of the vehicle
interior and filters out undesirable
substances from the air.
Dual-zone automatic climate control/multi-
zone automatic climate control 15
is only
operational when the engine is running 16
.
Optimum operation is only achieved when
you drive with the side windows and tilt/
sliding sunroof closed.
i Ventilate the vehicle for a brief period
during warm weather, e.g. using the
convenience opening feature ( Y page 86).
This will speed up the cooling process and
the desired vehicle interior temperature
will be reached more quickly.
i The integrated filter can filter out most
particles of dust and completely filters out
pollen. A clogged filter reduces the amount
of air supplied to the vehicle interior. For
this reason, you should always observe the
interval for replacing the filter, which is
specified in the Service Booklet. As it
depends on environmental conditions, e.g.
heavy air pollution, the interval may be
shorter than stated in the Service Booklet.15 For Canada only.
16 The "residual heat" function can only be switched on/off when the ignition is switched off.122Overview of climate control systemsClimate control
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AdBlue®
Important notes on use
BlueTEC exhaust gas aftertreatment 25
must
be operated with AdBlue ®
reducing agent in
order to function properly. Adding AdBlue ®
is
one of the tasks performed during
maintenance. Under normal operating
conditions, a tank of AdBlue ®
lasts until the
next service due date.
When the AdBlue ®
supply has almost run out,
the Check Additive – See Operator's
Manual message is shown in the
multifunction display.
When the AdBlue ®
supply sinks to a minimum
level, the Remaining Starts: 20 message
is shown in the multifunction display.
i When the Remaining Starts: 20
message is shown in the multifunction
display, you can start the engine 20 more
times. If AdBlue ®
is not topped up, it is then
not possible to start the engine again. Top
up the AdBlue ®
tank with approximately
1 gallon (3.8 l) of AdBlue ®
or have the
AdBlue ®
tank refilled at a qualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center.
Use the special AdBlue ®
refill bottle when
adding between maintenance intervals. For
more information, please contact an
authorized Mercedes-Benz Center or
Roadside Assistance if applicable
( Y page 20).
Further information about BlueTEC exhaust
gas aftertreatment and AdBlue ®
is available
at any authorized Mercedes-Benz Center.
Adding AdBlue ®GWarning!
Make sure
R AdBlue ®
does not come into contact with
skin, eyes, or clothing
R to keep AdBlue ®
out of the reach of children
If you and/or others have come into contact
with AdBlue ®
:
R If AdBlue ®
has gotten into contact with
eyes, flush with plenty of water immediately
and seek medical help.
R Clean affected skin immediately with plenty
of water.
R If AdBlue ®
was swallowed, rinse mouth
immediately with plenty of water and drink
plenty of water. Consult a physician.
GWarning!
When opening the filler cap of the AdBlue ®
tank ammonia gas vapors may escape. Refill
AdBlue ®
in a well ventilated area only.
Ammonia gas vapors have a pungent odor and
are particularly irritating for your skin,
mucous membranes, and eyes. Inhaling
ammonia gas vapors will cause burning eyes,
nose, and throat, as well as coughing and
watering eyes.
! Only use AdBlue ®
that complies with
ISO 22241. Do not add any special
additives to AdBlue ®
and do not thin
AdBlue ®
with water. This could destroy the
BlueTEC exhaust gas aftertreatment.
! Rinse surfaces that have come into
contact with AdBlue ®
immediately with
water or remove AdBlue ®
using a damp
cloth and cold water. If the AdBlue ®
has
already crystallized, use a sponge and cold
water to clean it. AdBlue ®
residues
crystallize after time and contaminate the
affected surfaces.
25 Only on BlueTEC vehicles.156RefuelingDriving and parking
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Driving tips
General driving tips
Important safety instructions
GWarning!
Please do not forget that your primary
responsibility is to drive the vehicle. A driver’s
attention to the road must always be his/her
primary focus when driving. For your safety
and the safety of others, we recommend that
you pull over to a safe location and stop
before placing or taking a telephone call.
If you choose to use the telephone 26
while
driving, please use the hands-free device and
only use the telephone when road, weather
and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
mobile telephone while driving a vehicle.
Only operate the COMAND 26
(Cockpit
Management and Data System) if road,
weather and traffic conditions permit.
Otherwise, you may not be able to observe
traffic conditions and could endanger yourself
and others.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
Drive sensibly – save fuel
To save fuel, observe the following notes:
XKeep tires at the recommended inflation
pressures.XRemove unnecessary cargo.XRemove the roof carrier when not in use.XMaintain a low engine speed until the
engine is warm.XAvoid frequent acceleration and
deceleration.XHave all maintenance work performed at
the service intervals specified in theService Booklet or indicated by the service
interval indicator.
Fuel consumption is also increased by driving
in cold weather, in stop-and-go traffic, on
short trips and in mountainous areas.
Drinking and driving
GWarning
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident are greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Pedals
GWarning
Make sure absolutely no objects are
obstructing the pedals' range of movement.
Keep the driver's footwell clear of all
obstacles. If there are any floormats or
carpets in the footwell, make sure that the
pedals still have sufficient clearance.
During sudden driving or braking maneuvers,
the objects could get caught between the
pedals. You could then no longer brake or
accelerate. This could lead to accidents and
injury.
Coasting with the engine switched off
GWarning!
There is no power assistance for the steering
and the brake when the engine is not running.
Steering and braking requires significantly
more effort and you could lose control of the
vehicle and cause an accident as a result.
26 Observe all legal requirements.160Driving tipsDriving and parking
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Do not turn off the engine while the vehicle is
in motion.
Exhaust checkGWarning
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon
monoxide (CO), and inhaling it can cause
unconsciousness and possible death.
Do not run the engine in confined areas (such
as a garage) which are not properly ventilated.
If you think that exhaust gas fumes are
entering the vehicle while driving, have the
cause determined and corrected
immediately. If you must drive under these
conditions, drive only with at least one
window fully open at all times.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work optimally if they are
maintained exactly in accordance with the
manufacturer's specifications. For this
reason, all work on the engine must be carried
out by qualified and authorized Mercedes-
Benz technicians.
The engine settings must not be changed in
any circumstances. Furthermore, all specific
service work must be carried out at regular
intervals and in accordance with the
Mercedes-Benz service requirements. Details
can be found in the Service Booklet.
Engine oil
! Vehicles with a diesel particle filter:
If the vehicle is mostly driven for short
distances, it is possible that malfunctions
may occur during the automatic cleaning of
the diesel particle filter. This can lead to
engine damage. Therefore, if you frequently
drive short distances, make sure to drive
on highways or country roads for 20
minutes at least every 500 km.
Brakes
Important safety guidelinesGWarning
On slippery road surfaces, never downshift in
order to obtain braking action. This could
result in drive wheel slip and reduced vehicle
control. Your vehicle's ABS will not prevent
this type of loss of control.
GWarning
Make sure that you do not endanger other
road users when you apply the brakes.
Downhill gradients
! On long and steep gradients, you must
reduce the cargo on the brakes by shifting
to a lower gear in good time. This allows
you to take advantage of engine braking
and helps you to avoid overheating the
brakes and wearing them out excessively.
When you take advantage of engine
braking, a drive wheel may not turn for
some time, e.g. on a slippery road surface.
This could cause damage to the drive train.
Such damage is not covered by the
Mercedes-Benz warranty.
Heavy and light loads
GWarning
Depressing the brake pedal constantly results
in excessive and premature wear to the brake
pads.
It may also cause the brakes to overheat,
seriously impairing their effectiveness. It may
then not be possible to stop the vehicle in
sufficient time to avoid an accident.
If the brakes have been subjected to a heavy
cargo, do not stop the vehicle immediately,
but drive on for a short while. This allows the
airflow to cool the brakes more quickly.
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Menus and submenus
Menu overview
The number of menus shown depends on the optional equipment in the vehicle.
Function:Standard display menu (Y page 208)
R tire pressure loss warning system (Canada only) ( Y page 329)
R tire pressure monitor (USA only) ( Y page 331)
R ASSYST PLUS service interval display ( Y page 287);AMG menu in AMG vehicles ( Y page 209)=Offroad mode menu (Y page 211)?Audio menu ( Y page 211)ANavigation menu (Y page 212)BOffroad menu (Y page 213)
R level control ( Y page 181)
R compass display ( Y page 279)
R differential locks (status indicator) ( Y page 196)CDISTRONIC menu (Y page 173)DMessage memory 29
menu ( Y page 222)ESettings menu (Y page 213)29
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FunctionFAdditional functions menu (Y page 219)GTrip computer menu (Y page 219)HTelephone menu (Y page 220)Standard display menu
Standard displayXPress V or U on the steering wheel
to select the standard display.
Standard display
:Trip odometer;Odometer
You can select the following functions in the
Standard display menu by pressing & or
* :
R tire pressure loss warning system
( Y page 329) (Canada only)
R tire pressure monitor ( Y page 331) (USA
only)
R coolant temperature ( Y page 208)
R digital speedometer or outside
temperature ( Y page 208)
R ASSYST PLUS service interval display
( Y page 287)
XTo reset the trip odometer: press and
hold the . reset button in the instrument
cluster until the trip odometer is reset.
Displaying the coolant temperature
GWarning
Driving when your engine is overheated can
cause some fluids which may have leaked into
the engine compartment to catch fire. You
could be seriously burned.
Steam from an overheated engine can cause
serious burns which can occur just by opening
the engine hood. Stay away from the engine
if you see or hear steam coming from it.
Stop the vehicle in a safe location away from
other traffic. Turn off the engine, get out of the
vehicle and do not stand near the vehicle until
the engine has cooled down.XPress V or U on the steering wheel
to select the standard display.XPress the & or * button to select the
coolant temperature.
Under normal driving conditions, with the
correct anti-corrosion and antifreeze additive
concentration, the reading may rise to
248 ‡(120 †).
! If the coolant temperature exceeds
248 ‡(120 †) do not continue driving. The
engine will otherwise be damaged.
Displaying the digital speedometer or
outside temperature
If you have selected the digital speedometer
for the status line ( Y page 214), the outside
temperature will be displayed here.
208Menus and submenusOn-board computer and displays
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