maintenance MERCEDES-BENZ M-Class 2014 W166 Owner's Manual

Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For youro wn safety
and a longer vehicle life, follow the
instructions and warning notices in this
manual. Ignoring them could result in damage
to the vehicle or personal injury to you or
others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designatio nofyour
vehicle may vary depending on:
R Model
R Order
R Country specification
R Availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R Design
R Equipment
R Technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle:
R Operator's Manual
R Maintenance Booklet
R Equipment-dependent supplements
Keep printed copies of the documents in the
vehicle at all times. If you sell the vehicle,
always pass the documents on to the new
owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
AD aimler Company
1665847681É1665847681JËÍ

Index
....................................................... 4Introduction
......................................... 23 At
ag lance ........................................... 31 Safety
................................................... 41 Opening and closing
...........................79 Seats, steering wheel and mirrors
..103 Lights and windshield wipers
..........119 Climate control
................................. 137 Driving and parking
..........................155 On-board computer and displays
....261 Stowage and features
......................331 Maintenance and care
......................363 Breakdown assistance
.....................379 Wheels and tires
............................... 397 Technical data
................................... 441 Contents
3

Battery (vehicle)
Charging ........................................ 388
Display message ............................ 299
Important safety notes ..................385
Jump starting ................................. 389
Overview ........................................ 385
Belt force limiter
Activation ......................................... 59
Function .......................................... .59
Blind Spo tAssist
Activating/deactivating .................273
Display message ............................ 306
Notes/function .............................. 233
Trailer towing ................................. 235
see Active Blind Spot Assist
BlueTEC
Adding DEF .................................... 177
BlueTEC (DEF) .................................... 447
Brake Assist see BAS (Brake Assist System)
Brake fluid
Display message ............................ 289
Notes ............................................. 449
Brake lamps
Changing bulbs .............................. 132
Display message ............................ 296
Brakes
ABS .................................................. 67
Adaptive Brake Assist ......................70
BAS .................................................. 67
BAS PLUS ........................................ 68
Brake fluid (notes) .........................449
Display message ............................ 283
Driving tips .................................... 184
High-performance brake system ....185
Important safety notes ..................184
Maintenance .................................. 185
Parking brake ................................ 180
Warning lamp ................................. 318
Breakdown
see Flat tire
see Towing away
Bulbs
see Changing bulbs C
California Important notice for retail
customers and lessees ....................25
Calling up a malfunction
see Display messages
Car
see Vehicle
Care
Carpets .......................................... 377
Car wash ........................................ 370
Display ........................................... 375
Exhaus tpipe .................................. 374
Exterior lights ................................ 373
Gea rors electo rlever .................... 376
Interior ........................................... 375
Matte finish ................................... 372
Nigh tView Assist Plus ...................375
Notes ............................................. 370
Paint .............................................. 372
Plastic trim .................................... 376
Power washer ................................ 371
Rea rview camera .......................... 374
Roof lining ...................................... 377
Seat bel t........................................ 377
Seat cover ..................................... 376
Sensors ......................................... 374
Steering wheel ............................... 376
Trim pieces .................................... 376
Washing by hand ........................... 371
Wheels ........................................... 373
Windows ........................................ 373
Wiper blades .................................. 373
Wooden trim .................................. 376
Cargo compartment cover
Notes/ho wtouse......................... 338
Cargo compartment enlargement
Important safety notes ..................335
Cargo compartment floor
Opening/closing ............................ 342
Stowag ewell (under) ..................... 342
Cargo net
Attaching ....................................... 340
Important safety information .........340
Cargo tie down rings .........................337
Car keys see SmartKey 6
Index

Tow-starting
Emergency engine starting ............394
Important safety notes ..................391
Trailer coupling
see Towing atrailer
Trailer loads and drawbar
noseweights ...................................... 259
Trailer towing Active Blind Spot Assist .................240
Active Lane Keeping Assist ............243
Blind Spot Assist ............................ 235
PARKTRONI C................................. 215
Permissible trailer loads and
drawba rnoseweights ..................... 259
Transfer case ..................................... 173
Transmission see Automatic transmission
Transmission position display .........165
Transmission position display
(DIRECT SELECTl ever)...................... 165
Transporting the vehicle ..................393
Traveling uphill Brow of hill ..................................... 191
Driving downhill ............................. 191
Maximum gradient-climbing
capability ....................................... 191
Trim pieces (cleaning instructions) .376
Trip computer (on-board computer) 266
Trip odometer Calling up ....................................... 266
Resetting (on-board computer) ......267
Trunk
see Tailgate
Turn signals
Display message ............................ 295
Switching on/off ........................... 123
TWR (Tongue Weight Rating)
(definition) ......................................... 421
Type identification plate see Vehicle identification plate U
Unlocking Emergency unlocking .......................88
From inside the vehicle (central
unlocking button) ............................. 87 V
Vanity mirror (in the sun visor) ........345
Vehicle Correct use ...................................... 28
Data acquisition ............................... 29
Display message ............................ 312
Equipment ....................................... 24
Individua lsettings .......................... 274
Limited Warranty ............................. 29
Loading .......................................... 409
Locking (in an emergency) ...............88
Locking (SmartKey) .......................... 80
Lowering ........................................ 426
Maintenance .................................... 25
Parking for a long period ................ 182
Pulling away ................................... 160
Raising ........................................... 423
Reporting problems .........................28
Securing from rolling away ............422
Towing away .................................. 391
Transporting .................................. 393
Unlocking (in an emergency) ...........88
Unlocking (SmartKey) ......................80
Vehicle data ................................... 452
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 452
Vehicle data (off-road driving) Approach/departure angl e............ 454
Fording depth ................................ 454
Maximum gradient climbing ability 455
Vehicle dimensions ...........................452
Vehicle emergency locking ................88
Vehicle identification number see VIN
Vehicle identification plate ..............442
Vehicle level AMG adaptive sport suspension
system ........................................... 212
Vehicle level (display message) .......302
Vehicle tool kit .................................. 380
Video Operating the DVD ......................... 270
VIN ...................................................... 442 Index
21

Have aftermarke
taccessories installed at
a qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not bee napproved by Mercedes.
This could lead to malfunctions in safety-
relevant systems, e.g. the brake system .Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been
specifically developed, manufactured or
selected for and adapted to Mercedes-Benz
vehicles. Only genuine Mercedes-Benz parts
should therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers
maintain a supply of genuine Mercedes-Benz
parts for necessary service and repair work.
In addition, strategically located parts
delivery centers provide quick and reliable
parts service.
Always specify the vehicle identification
number (VIN) (Y page 442) and the engine
number (Y page 443) when ordering genuine
Mercedes-Benz parts. Operator's Manual
General notes
Before you first drive off, read this Operator's
Manual carefully and familiarize yourselfw ith
your vehicle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
this manual. Disregarding the mmay lead to
damage to the vehicle or personal injury.
Vehicle damage resulting from the disregard
of the instructions is not covered by the
Mercedes-Ben zLimited Warranty. Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipmen tof
your vehicle available at th etime of going to
print. Country-specific differences are
possible .Bear in mind that your vehicle may
not feature all functions described here. This
also applies to safety-relevant systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all
systems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-BenzC enter.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-BenzC enter will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the term softhe following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State warranty enforcement laws (lemon
laws) 24
Introduction

Information for customers in
California
Under California law you may be entitled to a
replacemen tofyour vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada) .You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. Introduction
25 Z

If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plant o operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Sports Utility Vehicle
G
WARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of an abrupt steering maneuver and/or when
the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is
significantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupant sshould always
wear your seat belts. Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect.Y ou will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other 26
Introduction

Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test
during the main inspection. Qualified specialist workshop
An authorized Mercedes-Ben zCenter is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-BenzC enter:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position. Observe the following information when
driving your vehicle:
R
the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
moto rvehicles Problems with your vehicle
If you should experience aproble mwith your
vehicle, particularly one that you believe may
affec tits safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
agai nwith a Mercedes-Ben zCenter or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-BenzC anada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 57 5pursuan tto the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA )in addition to
notifying Mercedes-Benz USA, LLC. 28
Introduction

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: (Y page 28).Overview of climate control systems
Important safety notes
Observe the settings recommended on the
following pages. The windows could
otherwise fog up.
To preven tthe windows from fogging up:
R switch off climate control only briefly
R switch on air-recirculation mode only
briefly
R switch on the cooling with air
dehumidification function
R switch on the defrost windshield function
briefly, if required
Climate control regulates the temperature
and the humidity in the vehicle interior and
filters undesirable substances out of the air.
Climate control can only be operated when
the engine is running. Optimum operation is
only achieved with the side windows and roof
closed.
The residual heat function can only be
activated or deactivated with the ignition
switched off (Y page 151).
i Ventilate the vehicle for a brief period
during warm weather, e.g. using the
convenience opening feature (Y page 95).
This will speed up the cooling process and
the desired vehicle interior temperature
will be reached more quickly. i
The integrated filter can filter out most
particles of dust, and completely filters out
pollen. Aclogged filter reduces the amount
of air supplied to the vehicle interior .For
this reason, you should always observe the
interval for replacing the filter, which is
specified in the Maintenance Booklet .As it
depends on environmental conditions, e.g.
heavy air pollution, the interval may be
shorter than stated in the Maintenance
Booklet.
i It is possible that the dehumidification
function of the climate control system may
be activated automatically an hour after the
SmartKey has been removed. The vehicle
is then ventilated for 30 minutes. 138
Overview of climate control systemsClimate control

Parking the vehicle for
along period
If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
X Connecting a trickle charger.
i You can obtain information about trickle
chargers from a qualified specialist
workshop.
If you leave the vehicle parked for longer than
six weeks, the vehicle may suffer damage as
a result of lack of use.
X Visit a qualified specialist workshop and
seek advice. Driving tips
General notes
Important safety notes G
WARNING
If you switch off the ignitio nwhile driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect.Y ou will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
If you operate mobile communication
equipment while driving, you will be
distracted from traffic conditions. You could
also lose control of the vehicle. There is a risk
of an accident.
Only operate this equipment when the vehicle
is stationary.
Observe the legal requirements for the
country in which you are driving. Some
jurisdictions prohibit the driver from using a
mobile phone while driving a vehicle.
If you make a call while driving, always use
hands-free mode. Only operate the telephone when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h) the vehicle covers
a distance of 44 ft (approximately 14 m) per
second.
Drive sensibly
–save fuel Observe the following tips to save fuel:
X
The tires should always be inflated to the
recommended tire pressure.
X Remove unnecessary loads.
X Remove roof carriers whe nthey are not
needed.
X Warm up the engine at low engine speeds.
X Avoid frequent acceleration or braking.
X Have all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service
interval display.
Fuel consumption also increases when
driving in cold weather, in stop-start traffic
and in hilly terrain.
Drinking and driving G
WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident is greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Emission control G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling 182
Driving tipsDriving and parking