engine MERCEDES-BENZ M-CLASS SUV 2011 Owners Manual

Displa
ymessages Possible causes/consequences and
M Solutions
# The battery is no
tbeing charged.
Aw arning ton ealso sounds.
Possible causes:
R fault yalternator
R torn poly-V-belt
R am alfunction in th eelectronics
X Stop th evehicle immediately, payin gattentio ntoroad and traf-
fic conditions, and switc hoff th eengine.
X Ope nthe bonnet.
X Chec kwhether the poly-V-belt is tor n.
If the poly-V -belt is torn:
! Do not continue driving. The engine could otherwise overheat.
X Consult aqualified specialist workshop.
If the poly-V-belt is OK:
X Visit aqualified specialist workshop. 4
Chec
keng. oil lev. when next
refuelling Th
eo il level has dropped to the minimum level.
Aw arning ton ealso sounds.
X Chec kthe oil level, at the latest when nex trefuelling
(Y page 320).
X If necessary, top up the engine oil (Y page 320).
X Hav ethe engin echecked at aqualified specialist worksho pif
the engine oil needs topping up more often than usual. 8
Reserv
efuel level Th
ef uel level has dropped into the reserve range.
Operation of the auxiliary heating is deactivated when the fuel level
drops into the reserve range.
X Refuel at the nearest filling station. C There is only
avery small amount of fuel in the fuel tank.
The auxiliary heatin gcannot be operated.
X Refuel at the nearest filling station without fail. ¸
Replace
air cleaner Vehicles with
adiesel engine: the engine air filter is dirty and must
be replaced.
X Visit aqualified specialist workshop. Display messages
267On-boardcomputer and displays Z

Displa
ymessages Possible causes/consequences and
M Solutions
!
Cl
ean the fuel fil‐
ter Vehicles with
adiesel engine: there is water in th efuel filter. The
water mus tbedrained off.
X Visit aqualified specialist workshop. Ø
Refill AdBlue See
Owner'
sManual Th
eA dBlue ®
level has fallen below the reser verange. Awarning
ton ealso sounds.
X Hav eAdBlue ®
refill ed as soon as possible at aqualified spe-
cialist workshop.
or
X Refill AdBlue ®
yourself as soo naspossible (Y page 157). Ø
Re
fill AdBlue No start in ..km Th
eA dBlue ®
level is onl ysufficient for the indicated distance. A
warning ton ealso sounds.
X Hav eAdBlue ®
refill ed as soon as possible at aqualified spe-
cialist workshop.
or
X Refill AdBlue ®
yourself immediately (Y page 157).Ø
Re
fill AdBlue Eng.
start not possible Th
eA dBlue ®
tank is empty. Awarning ton ealso sounds. You can
no longer start th eengine.
X Consult aqualified specialist workshop immediately.
or
X Refill AdBlue ®
yourself immediately (Y page 157).Ø
Ch
eckA dBlue See Owner'
sManual Th
eA dBlue ®
system is malfunctioning. Awarning ton ealso
sounds.
X Visi taq ualifieds pecialist workshop. Ø
Eng.
start not pos‐
sibl
ein. .km Th
eA dBlue ®
system is malfunctioning. Awarning ton ealso
sounds.
X Visit aqualified specialist workshop immediately. Ø
Eng.
start not pos‐
sible The AdBlue
®
system is malfunctioning. Awarning ton ealso
sounds. You can no longer start the engine.
X Consult aqualified specialist workshop immediately. 268
Display messagesOn-board computer and displays

Displa
ymessages Possible causes/consequences and
M Solutions
8
Di
fferent. locking
sys
.c oolin gdown Please wait Th
ed ifferential loc kistoo hot and has been disengaged.
X Drive on carefully.
X Allow the differential lock to cool down.
The differential lock reengages as soon as it has cooled down. LO
WR ANGE Stop Apply parking brake Ag
earshif tprocess ha sbeen can celled. LOW RANGE is in the
neutral position. There is no connection between the engine and
the driv ewheels.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to roa dand traffic conditions.
X Appl ythe electric parkin gbrake .Don ot con tinue driving under
any circumstances.
X Repe atthe gearshift process. LOW RANGE Malfunc‐
tion To park,
apply parking brake LO
WR ANGE is malfunctioning.
X Do not excee damaximum spee dof80k m/h.
X Apply th eelectric parkin gbrake to park.
X Have th evehicle checked at aqualified specialist workshop. LO
WR ANGE Max. speed 40 km/h Yo
uh ave exceeded the maximum spee dfor the gearshift process.
X Drive slower.
The gear change is made. LO
WR ANGE Max. speed 70 km/h Yo
uh ave exceeded the maximum spee dfor the gearshift process.
X Drive slower.
The gear change is made. LOW RANGE Shift to
position
Nbriefly Yo
uh ave reduced the vehicle speed, but the automatic transmis-
sion is not in position N.
X Briefly shift the automatic transmission to position N.LOW RANGE Shifting
cancelle
dPlease reactivate Th
eg earshif tprocess ha sbeen cancelled.
X Repeat the gearshif tprocess. Ã
inoperative DSR (Downhil
lSpeed Regulation) is deactivated due to afault.
X Hav eDSRchecked at aqualified specialist workshop. Display messages
271On-boar dcomp uter and displa ys Z

Displa
ymessages Possible causes/consequences and
M Solutions
Bl
indS potA ssist currently unavail‐
abl
eS ee Owner's Manual or
Ac tive Blind Spo
tAssist currently unavail‐
abl
eS ee Owner's Manual Blind Spot Assist or Active Blind Spot Assis
tist emporaril yinop-
erative .Possible causes:
R you have established the electrical con nectio nbetween the
trailer and your vehicle.
R the sensors are dirty.
R function is impaired due to heavy rai norsnow.
R the radar sensor system is outside the operating temperature
range.
R the radar sensor system is temporarily inoperative, e.g. due to
electromagnetic radiation emitted by nearby TV or radio sta-
tions or other sources of electromagnetic radiation.
The yellow 9indicator lamps also light up in the exterior mir-
rors.
X Whe ntowing atrailer, con firm th edisplay message with a.
If you are drivin gwithout atrailer and th edisplay message does
not disappear:
X Pull over and stop the vehicle safely as soon as possible ,paying
attention to road and traffic conditions.
X Apply the electric parking brake.
X Clean the sensors (Y page 327).
X Restart the engine.
If the system detect sthat the sensor sare full yoperational, the
display message disappears.
Blin dSpot Assist or Active Blin dSpot Assist is operational again. Blin
dSpot Assist inopera‐
tive or
Active Blind Spot Assist inoper‐
ative Blind Spot Assist or Active Blind Spot Assist is faulty.
Th ey ellow 9indicator lamps also light up in the exterior mir-
rors.
X Visit aqualified specialist workshop. Park Assist
cancelled The driver'
sdoor is open and the driver' sseat belt has not been
fastened.
X Repeat the parking process with the seat belt fastened and the
driver' sdoor closed. You have inadvertently touched the multifunc
tion steerin gwheel
while steerin gintervention was active.
X While steerin gintervention is active, make sure that the multi-
function steerin gwheel is not touched. 274
Displa
ymessagesOn-board compu tera nd displays

Displa
ymessages Possible causes/consequences and
M Solutions
The vehicl
ehas started to skid and ESP ®
has intervened.
X Use Active Parking Assist again later (Y page 194).Park Assist
inoperative You hav
ejust carried out alarge number of turnin gorparking
manoeuvres.
Active Parking Assis twill become available again after approx-
imately 10 minutes (Y page 194).
X Pull over and stop the vehicle safely as soon as possible ,paying
attention to road and traffic conditions.
X Switch off and restart the engine.
If the display message continues to be displayed:
X Visit aqualified specialist workshop. PARKTRONIC is faulty.
X
Visit aqualified specialist workshop. Parkin
gAssist switched off Th
ev ehicle is parked. Awarning ton ealso sounds.
The display message disappear sautomatically. DI
STRONIC PLUS off DISTRONIC PLUS ha
sbeen deactivate d(Ypage 174). If it was
deactivate dautomatically, awarning ton ealso sounds. DI
STRONIC PLUS available again DISTRONIC PLUS is operational agai
nafter having been tempo-
rarily unavailabl e. Youcan now reactivat eDISTRONIC PLUS
(Y page 174). Display messages
275On-boardcompu tera nd disp lays Z

Displa
ymessages Possible causes/consequences and
M Solutions
DI
STRONIC PLUS currently unavail‐
abl
eS ee Owner's Manual DISTRONIC is deactivated and tempora
rily inoperative. Possible
causes:
R theD ISTR ONIC PLU Scove rint he ra diatorgrille is di rty.
R function is impaire ddue to heav yrain or snow.
R thes ensor sinthebumpers are dirty.
R ther adar sensor system is temporarily inoperative, e.g. due to
elect romagnetic radiatio nemitted by nearby TV or radio sta-
tions or other source sofelectromagnetic radiation.
R the system is outside the operatin gtemperatur erange.
R the on-board voltage is too low.
Aw arning ton ealso sounds.
If th edisplay message does no tdisappear:
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Apply the electric parking brake.
X Clean the DISTRONIC PLU Scover in the radiator grille
(Y page 32 7).
X Clean the bumper s(Ypage 32 7).
X Restart the engine.
If the system detects that the sensors are fully operational, the
displa ymessage disappears.
DI ST RONIC is operational again. DISTRONIC PLUS
inoperative DISTRONIC PLUS is faulty. BAS PLUS and PRE-SAFE
®
Brake may
also have failed.
Aw arning ton ealso sounds.
X Visi taq ualifieds pecialist workshop. DISTRONI
CPLUS override Yo
uh ave depressed the accelerator pedal. DISTRONIC PLUS is no
longer controlling the spee dofthe vehicle.
X Take your foot off the accelerator pedal. DISTRONI
CPLUS --- km/h An activation conditio
nfor DI STRONIC PLUS is not fulfilled.
X Check the activation conditions for DISTRONIC PLUS
(Y page 174). DISTRONIC PLUS and
SPEEDTRONIC
inoperative DISTRONIC PLUS and SPEEDTRONIC are faulty.
Awarning tone
also sounds.
X Visit aqualified specialist workshop. 276
Display messagesOn-board computer and displays

Vehicle
Display messages Possible caus
es/consequences and M Solutions
To start engine,
shift to either P
or N Yo
uh avea ttempte dtostart the engine with the transmission in
position Ror D.
X Shift the transmission to position Por N. Auxiliary battery
malfunction The auxiliary battery for the automatic transmission is no longer
being charged.
X Visit aquali fied sp ecialist worksho patthe nex toppor tunity.
X Until then, set the automatic transmission to position Pbefore
yo us witch off the engine.
X Before leaving the vehicle, appl ythe electr ic parking bra ke. Apply brake to
deselect Par
k(P) position Yo
uh ave attempted to mov ethe transmission selector lever to
position D,Ror Nwithout depressing the brake pedal.
X Depress the brake pedal. Vehicle
no
tinp osition P Th
ed river's door is open and th etransmission is in position R,N
or D.
Aw arning ton ealso sounds.
X Shift th etransmissio ntoposition P.
X Apply th eelectric parking brake. Wi
thoutc hanging gear,
consul
tworkshop Yo
uc annot change the transmission position due to amalfunction.
Aw arning ton ealso sounds.
If transmission position Dis selected:
X Drive to aqualified specialist workshop without shiftin gthe
transmissio nfromp osition D.
If transmission position R,Nor Pis selected:
X Consult aqualified specialist workshop. On
ly select Park (P)
whe
nv ehicl eis stationary Th
ev ehicle is moving.
X Pull ove rand sto pthe vehicle safel yassoonasp ossible, paying
attention to roa dand traffic conditions.
X Shift the transmissio ntoposition P. A The tailgate is open.
X Close the tailgate. 280
Display messagesOn-board computer and displays

Displa
ymessages Possible causes/consequences and
M Solutions
? G
Risk of acc
ident
The bonne tisopen. Awarning ton ealso sounds.
X Pull ove rand sto pthe vehicle safel yassoonasp ossible, paying
attention to roa dand traffic conditions.
X Appl ythe electric parkin gbrake.
X Close th ebonnet. Active bonnet mal‐
function Se
eOwn‐ er's Manual Th
ea ctive bonnet (pedestrian protection) is not active due to a
malfunction or because it has already bee ntriggered
(Y page 318).
X Visit aqualified special istworkshop. C At least one door is open.
Awarning ton ealso sounds.
X Close all doors. D
Po
wer steering mal‐
function See Own‐
er'
sM anual G
Risk of accident
Th ep ower steering assistance is faulty.
You will nee dtouse mor eforce to steer.
Aw arning ton ealso sounds.
X Chec kwhether you ar eable to apply the extr aforc erequired.
X If you are able to steer safely: carefully driveontoaqualified
specialist workshop.
X If you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. &
inoperativ eBat‐ tery low Yo
uh ave attempted to switch on the auxiliary heating or to acti-
vate adeparture tim eusing the on-boar dcomputer after operating
the auxiliary heatin gtwice.
X Let the engine run for 10 seconds.
The auxiliary heating is operational again. The on-board voltage is too low. The auxiliary heating has switched
itself off or cannot be switched on (Y
page 130).
X Driv efor alonger distance.
The battery is being charged. The auxiliary heatin gisoperational
again as soon as the on-boar delectrical system voltage is suf-
ficient. &
inoperative
Refuel
vehicle The fuel level in the fuel tank is too low. The auxiliary heating can-
not be switched on (Y page 130).
X Refuel at the nearest filling station. Display messages
281On-boardcomputer and displays Z

Displa
ymessages Possible causes/consequences and
M Solutions
&
in
operative See Owner'
sMan. Th
ea uxiliar yheatin ghasatemporary ma lfunction or is faulty.
X When the vehicl eisonalevel surface and the engin ehas cooled
down, make up to four attempts to switch on the auxiliary heat-
ing, waiting several minutes between each attempt
(Y page 130).
X If the auxiliary heating does not switch on, consult aqualified
specialist workshop. Teleph
oneNo Service Your vehicl
eisoutside the network provider's transmitter/
receiver range.
X Wait until the mobile phone operational readiness symbol
appears in the multifunction display. ¥
Top
up washer fluid The washe
rfluid level in the washer fluid reservoir has dropped
below the minimum.
X Top up the washer fluid (Y page 321).Key
Display messages Possible causes/consequences and
M Solutions
+
Ke
yd oes not belong to vehicle Yo
uh ave put the wrong key in the ignition lock.
X Use the correct key. +
Replac
ekey Th
ek ey needs to be replaced.
X Visit aqualified specialist workshop. +
Change ke
ybatter‐ ies Th
eb atteries of the KEYLESS-GO key are discharged.
X Change the batteries (Y page 74).+
Ke
yn ot detec‐ ted (re
dd isplay mes-
sage) The KEYL
ESS-GO key is not in the vehicle.
Aw arning ton ealso sounds.
If th eengineiss witched off ,you can no longer loc kthe vehicle
cen trally or start the engine.
X Pull over and stop the vehicle safely as soon as possible ,paying
attention to road and traffic conditions.
X Apply the electric parking brake.
X Locate the KEYLESS-GO key. 282
Display messagesOn-board computer and displays

Warnin
gand indicator lamps in th einstrument cluster Seat belts
Problem Possible causes/consequence
sand M Solutions
7
Only for certain coun-
tries: the red seat belt
warning lamp lights up
for six seconds after
the engine starts. The seat belt warning lamp reminds the driver and fron
tpassenger
to fasten their seat belts.
X Fasten your seat belt (Y page 46).7
Only for cer
tain coun-
tries: the red seat belt
warnin glamp lights up
after the engine starts.
In addition, awarning
tone sounds for up to
six seconds. G
Risk of injury
The driver' sseat belt is not fastened.
X Fasten your seat belt (Y page 46).
The warning ton eceases. 7
The red seat belt warn-
ing lam
plights up after
the engine starts, as
soon as the driver's or
the front-passenger
door is closed. G
Risk of injury
The driver or front passenger has not fastened their seat belt.
X Fasten your seat belt (Y page 46).
The warnin glamp goes out. G
Risk of injury
There are object sonthe front-passenger seat.
X Remove the objec tsfrom th efront-passenger seat and stow
them in asecur eplace.
The warnin glamp goes out. 284
Warnin
gand indicator lam psin the instrument clusterOn-board compu tera nd displays