Phone MERCEDES-BENZ ML350 2003 W163 Owner's Manual

Contents
Loading.............................................. 139
Loading instructions..................... 139
Partition net* ............................... 141
Cargo area cover blind* ............... 143
Cargo floor plates ........................ 144
Roof rack*.................................... 145
Driving systems ................................. 146
Cruise control .............................. 146
Parktronic system*
(Parking assist) ............................ 149
Useful features .................................. 152
Interior storage spaces ................ 152
Cup holders.................................. 154
Armrest in rear seat bench .......... 155
Ashtrays and cigarette lighter ...... 156
Electrical outlet ............................ 158
Telephone* .................................. 158
Tele Aid* ...................................... 159
Garage door opener ..................... 168
Trip computer*............................. 172Operation......................................... 177
The first 1000 miles (1500 km) ......... 178
Driving instructions............................ 179
Drive sensibly – save fuel............. 179Drinking and driving ...................... 179
Pedals ........................................... 179
Power assistance .......................... 179
Brakes........................................... 180
Driving off ..................................... 181
Parking.......................................... 182
Tires .............................................. 182
Hydroplaning................................. 183
Tire traction .................................. 183
Tire speed rating ........................... 184
Winter driving instructions ............ 184
Standing water.............................. 185
Off-road driving ............................. 186
Trailer towing ................................ 192
Passenger compartment ............... 196
Driving abroad .............................. 197
Control and operation of radio
transmitters .................................. 197
Catalytic converter........................ 198
Emission control ........................... 198
Coolant temperature..................... 199
At the gas station ............................... 200
Check regularly and
before a long trip .......................... 201Engine compartment .......................... 202
Hood ............................................. 202
Engine oil ...................................... 203
Transmission fluid level ................ 206
Coolant ......................................... 206
Battery .......................................... 207
Windshield washer system and
headlamp cleaning system ........... 208
Tires and wheels ................................ 209
Important guidelines ..................... 209
Life of tire ..................................... 210
Direction of rotation ..................... 210
Checking tire inflation pressure .... 211
Rotating wheels ............................ 212
Winter driving ..................................... 213
Winter tires ................................... 213
Block heater (Canada only) ........... 214
Snow chains ................................. 214
Maintenance ...................................... 215
Clearing the service indicator ....... 215
Service term exceeded ................. 215
Calling up the service indicator .... 216
Resetting the service indicator ..... 216
Vehicle care ....................................... 217
Cleaning and care
of the vehicle ................................ 217

66 Safety and SecurityOccupant safetySelf-test BabySmart
TM
without special
child seat installed
After turning key in steering lock to
position 1 or 2, the
7
indicator lamp lo-
cated in the instrument cluster comes on
for approximately 6 seconds, extinguishes,
then blinks once.
If the indicator lamp should not come on or
is continuously lit, the system is not func-
tioning. You must see an authorized
Mercedes-Benz Light Truck Center before
seating any child on the front passenger
seat.
More information can be found in the
“Practical hints” section (page 232).
BabySmart
TM is a trademark of Siemens
Automotive Corp.
Warning!
G
The BabySmart
TM airbag deactivation sys-
tem will ONLY work with a special child seat
designed to operate with it. It will not work
with child seats which are not BabySmart
TM
compatible.
Never place anything between seat cushion
and child seat (e.g. pillow), since it reduces
the effectiveness of the deactivation sys-
tem. The bottom of the child seat must
make full contact with the passenger seat
cushion. An incorrectly mounted child seat
could cause injuries to the child in case of an
accident, instead of protecting the child.
Follow the manufacturer’s instructions for
installation of special child seats.
When using a BabySmart
TM compatible
child seat on the front passenger seat, the
front passenger airbag will not deploy only if
the
7
indicator lamp remains illuminat-
ed.
Please be sure to check the indicator every
time you use the special system child seat.
Should the light go out while the restraint is
installed, please check installation. If the
light remains out, do not use the
BabySmart
TM restraint to transport children
on the passenger seat until the system has
been repaired.
Warning!
G
Do not place powered-on laptops, cell
phones and like electronic devices on the
passenger seat. Signals from such devices
may interfere with the BabySmart
TM system.
Such signal interference may cause the
7
indicator lamp not to come on during
self-test or be continuously lit, indicating
that the system is not functioning.

158 Controls in detailUseful featuresElectrical outletElectrical outletOne outlet is located in the front passen-
ger footwell and another on the right-hand
side of the luggage compartment.
Flip up cover and insert electrical plug
(cigarette lighter type).
Telephone*
Radio transmitters, such as a portable tele-
phone or a citizens band unit, should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
The external antenna must be approved by
Mercedes-Benz. Please contact an autho-
rized Mercedes-Benz Light Truck Center
for information on the installation of an ap-
proved external antenna. Refer to the radio
transmitter operation instructions regard-
ing use of an external antenna.
iThe outlets function even if the key is
not in the ignition.
The electrical outlet can be used to ac-
commodate electrical consumers (e.g.
air pump, auxiliary lamps) up to a max-
imum of 180 W.
If the engine is off, the battery may be-
come discharged if used for long peri-
ods of time.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or serious
personal injury.

159 Controls in detail
Useful features
You can take and place telephone calls us-
ing the MCS unit.
See separate instruction manual for infor-
mation on how to operate the telephone.
Tele Aid*
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle. A driver’s
attention to the road must always be
his /her primary focus when driving. For
your safety and the safety of others, we rec-
o m m e n d t h a t y o u p u l l o v e r t o a s a f e l o c a t i o n
and stop before placing or taking a tele-
phone call.
If you choose to use the telephone
1 while
driving, please use the hands-free device
and only use the telephone when road,
weather and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
cellular telephone while driving a vehicle.
Only operate the MCS (Modular Control Sys-
tem)
1 if road, weather and traffic conditions
permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of approx. 44 feet (ap-
proximately 13.5 m) every second.
1Observe all legal requirements
Warning!
G
Some jurisdictions prohibit the driver from
using a cellular telephone while driving a ve-
hicle. Whether or not prohibited by law, for
safety reasons, the driver should not use the
cellular telephone while the vehicle is in mo-
tion.
Stop the vehicle in a safe location before an-
swering or placing a call.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after turning key
in steering lock to position2 and the
message
TELE AID – NOT ACTIVATED
will be shown in the MCS display for ap-
proximately 10 seconds.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).

162 Controls in detailUseful featuresOnce the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
EMERGENCY CALL –
CONNECTING CALL
appears in the MCS dis-
play. When the connection is established,
the message
EMERGENCY CALL –
CALL CONNECTED
appears in the MCS dis-
play. All information relevant to the emer-
gency, such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification num-
ber and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established the
audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE
ap-
pears in the MCS display. The Response
Center will attempt to determine more pre-
cisely the nature of the accident provided
they can speak to an occupant of the vehi-
cle.The Tele Aid system is available if:


it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response cen-
ter.iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the re-
sponse center.
Warning!
G
If the indicator lamp in the SOS button is il-
luminated continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
EMERGENCY CALL –
Call FAILED appears in the MCS display
for approx. 10 seconds.
Should this occur, assistance must be sum-
moned by other means.

165 Controls in detail
Useful features
Information button
¡
1Cover
2Information button
¡

Briefly press on cover1.
The cover will open.

Press and hold the button (for longer
than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the MCS display.When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the MCS display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the MCS display. Information
regarding the operation of your vehicle, the
nearest Mercedes-Benz Light Truck Center
or Mercedes-Benz USA products and ser-
vices is available to you. If the indicator lamp in the Roadside
Assistance button
•
is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network was not available). The
message
ROADSIDE ASSISTANCE –
CALL FAILED
appears in the MCS dis-
play.
Roadside Assistance calls can be ter-
minated using the END Button on the
MCS unit.
iWhile the call is connected, you can
change to navigation menu by pressing
NAVI button on the MCS unit.

166 Controls in detailUseful featuresFor more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).Upgrade signals
The Tele Aid system processes calls using
the following priority.


Automatic emergency – First priority


Manual emergency – Second priority


Roadside assistance – Third priority


Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the
appropriate indicator lamp will stop flash-
ing. The MCS system operation will re-
sume.
iThe indicator lamp in the Information
button
¡
remains illuminated in red
for approx. 10 seconds during the sys-
tem self-check after turning key in the
steering lock to position2 (together
with the SOS button and the Roadside
Assistance button
•
).
See system self-check (page 160)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp in the Information
button
¡
is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able).
The message
INFO CALL FAILED
ap-
pears in the MCS display.
Information calls can be terminated us-
ing the END button on the MCS.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remains illuminated (in red) at any
time, the Tele Aid system has detected
a fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Center and have
the system checked or contact the Re-
sponse Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Cana-
da) as soon as possible.

167 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and no
other key is available:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull
outside handle of the liftgate for mini-
mum of 20 seconds until the SOS but-
ton is flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the MCS
display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mer-
cedes-Benz Customer Assistance at
1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative, except
Roadside Assistance and Information
calls, which can also be terminated by
using the END button on the MCS unit.
iWhen a Tele Aid call has been initiated,
the MCS system audio is muted and
the selected mode (radio, tape or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
gaged) will continue to run. A pop-up
window will appear in the MCS display
to indicate that a Tele Aid call is in
progress.

168 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s Tele
Aid system. Once the vehicle is locat-
ed, the Response Center will contact
the local law enforcement and you. The
vehicle’s location will only be provided
to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
objects.
1Hand-held remote control trans-
mitter
2, 3, 4Signal transmitter key
5Indicator lamp
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the MCS
display to indicate receipt of the door
unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the outside liftgate handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pressing the outside
liftgate handle again.

197 Operation
Driving instructions
Driving abroad
Abroad, there is a widely-spread
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Light Truck Center directo-
ry, you should request pertinent informa-
tion from your authorized Mercedes-Benz
Light Truck Center.Control and operation of radio trans-
mitters
MCS, radio and telephone*Telephones and two-way radios
Radio transmitters, such as a portable tele-
phone or a citizens band unit should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
Refer to the radio transmitter operation in-
structions regarding use of an external an-
tenna.Warning!
G
Do not forget that your primary responsibili-
ty is to drive the vehicle. Only operate the
MCS, radio or telephone
1 if road, weather
and traffic conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of approximately
44 feet (approximately 13.5 m) every sec-
ond.
1Observe all legal requirements.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or
personal injury.