Service MERCEDES-BENZ ML350 2004 W163 Owner's Manual

Our company and staff congratulate you
on the purchase of your new
Mercedes-Benz.
Your selection of our product is a demon-
stration of your trust in our company
name. Furthermore, it exemplifies your de-
sire to own an automobile that will be as
easy as possible to operate and provide
years of service.
Your Mercedes-Benz represents the ef-
forts of many skilled engineers and crafts-
men. To help assure your driving pleasure,
and also the safety of you and your passen-
gers, we ask you to make a small invest-
ment of time:


Please read this manual carefully,
then return it to your vehicle where it
will be handy for your reference.


Please follow the recommendations
contained in this manual. They are de-
signed to acquaint you with the opera-
tion of your Mercedes-Benz.


Please pay attention to the warnings
and cautions contained in this manual.
They are designed to help improve the
safety of the vehicle operator and oc-
cupants.
We extend our best wishes for many miles
of safe, pleasurable driving.
Mercedes-Benz USA, LLC
A DaimlerChrysler Company

Contents
Introduction.......................................... 9
Product information ................................ 9
Operator’s Manual ............................... 10
Service and warranty information .. 10
Important notice for California
retail buyers and lessees
of Mercedes-Benz automobiles ...... 11
Maintenance .................................. 12
Roadside Assistance ...................... 12
Change of address or ownership.... 13
Operating your vehicle outside
the USA or Canada......................... 13
Where to find it .................................... 15
Symbols ............................................... 16
Operating safety .................................. 17
Proper use of the vehicle ............... 17
Problems with your vehicle .................. 18
Reporting safety defects...................... 19
Reporting safety defects ................ 19
At a glance.......................................... 21
Cockpit ................................................. 22
Instrument cluster ................................ 24
Center console ..................................... 27
Upper part ...................................... 27
Lower part ...................................... 28
Overhead control panel ........................ 29Getting started................................... 31
Unlocking ............................................. 32
Remote control with folding key ..... 32
Adjusting .............................................. 34
Seats............................................... 34
Steering wheel ................................ 39
Mirrors ............................................ 40Driving .................................................. 42
Fastening the seat belts ................. 42
Starting the engine ......................... 46
Switching on headlamps ................. 48
Turn signals .................................... 49
Windshield wipers ........................... 49
Rear window wiper ......................... 51
Problems while driving.................... 51
Parking and locking .............................. 53
Parking brake ................................. 53
Switching off headlamps................. 54
Turning off engine ........................... 54

ContentsOperation......................................... 191
The first 1000 miles (1500 km) ......... 192
Driving instructions ............................ 193
Drive sensibly – save fuel ............. 193
Drinking and driving ..................... 193
Pedals .......................................... 193
Power assistance ......................... 193
Brakes .......................................... 194
Driving off..................................... 195
Parking ......................................... 196
Tires ............................................. 196
Hydroplaning ................................ 197
Tire traction .................................. 197
Tire speed rating .......................... 198
Winter driving instructions ........... 198
Standing water ............................. 200
Off-road driving ............................ 200
Trailer towing ............................... 206
Passenger compartment .............. 211
Driving abroad .............................. 211
Control and operation of
radio transmitters......................... 211
Catalytic converter ....................... 212
Emission control........................... 212
Coolant temperature .................... 213At the gas station .............................. 214
Refueling ...................................... 214
Check regularly and before
a long trip ..................................... 215
Engine compartment ......................... 217
Hood ............................................ 217
Engine oil ..................................... 218
Transmission fluid level ................ 222
Coolant ........................................ 222
Battery ......................................... 223
Windshield washer system and
headlamp cleaning system* ......... 224
Tires and wheels ................................ 226
Important guidelines .................... 226
Life of tire..................................... 227
Direction of rotation ..................... 227
Checking tire inflation pressure ... 227
Rotating wheels ........................... 228
Winter driving .................................... 230
Winter tires .................................. 230
Block heater (Canada only) .......... 231
Snow chains ................................. 231Maintenance...................................... 232
Clearing the service indicator ...... 232
Service term exceeded ................ 233
Calling up the service indicator .... 233
Resetting the service indicator .... 233
Vehicle care....................................... 234
Cleaning and care of the vehicle .. 234
Practical hints................................. 241
What to do if … .................................. 242
Lamps in instrument cluster ........ 242
Additional indicators in the
speedometer display.................... 256
Where will I find ...? ........................... 257
First aid kit ................................... 257
Vehicle tool kit ............................. 257
Spare wheel (space-saver tire) ..... 259
Unlocking / locking in an emergency . 261
Unlocking the vehicle................... 261
Locking the vehicle ...................... 262
Changing batteries in the
remote control ............................. 262
Fuel filler flap ............................... 263
Manually unlocking the
transmission gear selector lever .. 264

Contents
Opening / closing in an emergency .... 265
Sliding / pop-up roof* ................... 265
Replacing bulbs ................................. 266
Bulbs ............................................ 266
Replacing bulbs for front lamps ... 268
Replacing bulbs for rear lamps..... 270
Adjusting headlamp aim............... 272
Replacing wiper blades ...................... 273
Removing ..................................... 273
Installing ...................................... 273
Flat tire .............................................. 274
Mounting the spare wheel............ 274
Battery ............................................... 278
Disconnecting the battery ............ 279
Removing the batteries ................ 279
Charging and reinstalling
batteries....................................... 279
Reconnecting the batteries .......... 279
Jump starting ..................................... 281
Towing the vehicle ............................. 283
Front towing eye .......................... 285
Rear towing eye ........................... 285
Stranded vehicle .......................... 286Fuses .................................................. 287
Fuse box in engine
compartment ................................ 287
Auxiliary fuse box in front
passenger footwell........................ 288
Technical data.................................. 289
Spare parts service............................. 290
Warranty coverage ............................. 291
Loss of Service and Warranty
Information Booklet ...................... 291
Identification labels ............................ 292
Layout of poly-V-belt drive .................. 293
Engine ................................................ 294
Rims and tires .................................... 295
Rims and tires ............................... 295
Spare wheel .................................. 296
Electrical system ................................ 297
Main Dimensions ................................ 298
Weights .............................................. 299Fuels, coolants, lubricants etc............ 300
Capacities ..................................... 300
Engine oils .................................... 302
Engine oil additives ....................... 302
Air conditioning refrigerant ........... 302
Brake fluid .................................... 302
Premium unleaded gasoline.......... 303
Fuel requirements......................... 303
Gasoline additives......................... 303
Coolants ....................................... 304
Anticorrosion / antifreeze.............. 305
Windshield washer system and
headlamp cleaning system* ......... 307
Windshield and headlamp
washer fluid mixing ratio............... 307
Consumer information........................ 308
Uniform tire quality grading .......... 308
Temperature ................................. 309
Technical terms............................... 311Index................................................. 317

10 IntroductionOperator’s Manual
Operator’s ManualThis Operator’s Manual contains a great
deal of useful information. We urge you to
read it carefully and familiarize yourself
with the vehicle before driving.
For your own safety and longer service life
of the vehicle, we urge you to follow the in-
structions and warnings contained in this
manual. Ignoring them could result in dam-
age to the vehicle or personal injury to you
or others. Vehicle damage caused by fail-
ure to follow instructions is not covered by
the Mercedes-Benz Limited Warranty.
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about
the operation of any equipment, your au-
thorized Mercedes-Benz Light Truck Cen-
ter will be glad to demonstrate the proper
procedures.We continuously strive to improve our
product, and ask for your understanding
that we reserve the right to make changes
in design and equipment. Therefore, infor-
mation, illustrations and descriptions in
this Operator’s Manual might differ from
your vehicle.
Optional equipment is also described in
this manual, including operating instruc-
tions wherever necessary. Since they are
special-order items, the descriptions and
illustrations herein may vary slightly from
the actual equipment of your vehicle.
If there are any equipment details that are
not shown or described in this Operator’s
Manual, your authorized Mercedes-Benz
Light Truck Center will be glad to inform
you of correct care and operating proce-
dures.
The Operator’s Manual and Service Book-
let are important documents and should be
kept with the vehicle.
Service and warranty information
The Service and Warranty Information
Booklet contains detailed information
about the warranties covering your
Mercedes-Benz, including:

New Light Truck Limited Warranty,


Emission System Warranty,


Emission Performance Warranty,


California, Maine, Massachusetts, and
Vermont Emission Control System
Warranty
(California, Maine, Massachusetts, and
Vermont only),


State Warranty Enforcement Laws
(Lemon Laws).

11 Introduction
Operator’s Manual
Important notice for California retail
buyers and lessees of Mercedes-Benz automobiles
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and / or its au-
thorized repair or service facilities fail to fix
one or more substantial defects or mal-
functions in the vehicle that are covered by
its express warranty after a reasonable
number of repair attempts. During the pe-
riod of 18 months from original delivery of
the vehicle or the accumulation of
18 000 miles (approx. 29 000 km) on the
odometer of the vehicle, whichever occurs
first, a reasonable number of repair at-
tempts is presumed for a retail buyer or
lessee if one or more of the following oc-
curs:(1) the same substantial defect or mal-
function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that de-
fect or malfunction has been subject to
repair two or more times, and you have
directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair,
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to repair
four or more times and you have direct-
ly notified us in writing of the need for
its repair, or(3) the vehicle is out of service by reason
of repair of the same or different sub-
stantial defects or malfunctions for a
cumulative total of more than
30 calender days. Written notification
should be sent to us, not a dealer, at
Mercedes-Benz USA, LLC, Customer
Assistance Center, One Mercedes
Drive, Montvale, NJ 07645-0350.

12 IntroductionOperator’s ManualMaintenance
The Service Booklet describes all the nec-
essary maintenance work which should be
performed at regular intervals.
Always have the Service Booklet with you
when you take the vehicle to your autho-
rized Mercedes-Benz Light Truck Center
for service. The service advisor will record
each service in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to
the toll-free Roadside Assistance number
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz Cus-
tomer Assistance Representatives
24 hours a day, 365 days a year.
Roadside Assistance will be provided in ac-
cordance with standard program guide-
lines which include providing service to the
vehicle up to a reasonable distance from a
paved roadway. We will make every effort
to assist in a breakdown situation, howev-
er, the accessibility of your vehicle will be
determined by our authorized
Mercedes-Benz Light Truck Center techni-
cian or the tow service provider on a
case-by-case basis and may be a factor in
our ability to respond.Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician
and tow service provider.
For additional information refer to the
Mercedes-Benz Roadside Assistance Pro-
gram Brochure in your glove box.

13 Introduction
Operator’s Manual
Change of address or ownership
If you change your address, be sure to
send in the “Change of Address Notice”
found in the Service and Warranty Informa-
tion Booklet, or simply call the
Mercedes-Benz Customer Assistance
Center (in the USA) at
1-800-FOR-MERCedes, or Customer Ser-
vice (in Canada) at 1-800-387-0100. It is in
your own interest that we can contact you
should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it avail-
able to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Truck” found in the Service and Warranty
Information Booklet, or call the
Mercedes-Benz Customer Assistance Cen-
ter (in the USA) at 1-800-FOR-MERCedes,
or Customer Service (in Canada) at
1-800-387-0100.Operating your vehicle outside the USA
or Canada
If you plan to operate your vehicle in for-
eign countries, please be aware that:

service facilities or replacement parts
may not be readily available,


unleaded gasoline for vehicles with cat-
alytic converters may not be available;
the use of leaded fuels will damage the
catalysts,


gasoline may have a considerably low-
er octane rating, and improper fuel can
cause engine damage.

15 Introduction
Where to find it
Where to find it
This Operator’s Manual is designed to pro-
vide comprehensive support information
for you, the vehicle operator. Each section
has its own reference color so you can find
information quickly.At a glance
Here you will find an overview of all the
controls that can be operated from the
driver’s seat.Getting started
Here you will find all the information you
need for your first drive. You should read
this section first if this is your first
Mercedes-Benz vehicle or if you are rent-
ing or borrowing this vehicle.Safety and Security
Here you will find descriptions of the safety
features of your vehicle.
Controls in detail
Here you will find detailed information
about the equipment installed on your ve-
hicle. This section expands on the “Getting
started” section and also describes techni-
cal innovations. If you are already familiar
with the basic functions of your vehicle,
this section will be of particular interest to
you.Operation
Here you will find all the information you
need for the proper operation of your vehi-
cle.Practical hints
This section provides fast assistance for
dealing with problems you may encounter.
Technical data
All important technical data for your vehi-
cle can be found in this section.Indexes
The glossary provides explanations of the
most important technical terms.
The table of contents and the index are de-
signed to help you find information quickly
and easily.
The following publications are part of your
vehicle documentation:

this Operator’s Manual


the Service Booklet
Separate operating instructions will be
provided as required depending on the
equipment options installed in your vehi-
cle.

25 At a glance
Instrument cluster
Item
Page
1
Gauge for
Coolant tempera-
ture
117
Outside tempera-
ture
118
Fuel reserve
warning lamp
252
2
Knob for
Activating instru-
ment cluster
116
Adjusting intensity
of instrument lamps
116
Main odometer
117
Trip odometer
readout / reset
118
Activating Flexible
Service System
(FSS) indicator
232
Item
Page
3
Left indicator lamps
with:¿Brake Assist
System
(BAS) / Electronic
Stability Program
(ESP) malfunction
warning lamp
246
{Electronic Traction
System (4-ETS) mal-
function indicator
lamp
252
-Antilock Brake Sys-
tem (ABS) malfunc-
tion warning lamp
242
2Brake pad wear in-
dicator lamp
254
:Low engine oil level
warning lamp
253
Item
Page
/Low engine coolant
level warning lamp
249
êLow range indicator
lamp
252
?Engine malfunction
indicator lamp
248
4
Speedometer with:v4-ETS (Electronic
Traction
System)/Electronic
Stability Program
(ESP) warning lamp
251
Trip / main
odometer
117
Display for Flexible
Service System
(FSS)
232
Engine oil level indi-
cator
219