service MERCEDES-BENZ ML63AMG 2010 W164 Owner's Guide

Should this occur, assistance must be
summoned by other means.
iThe “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually
XBriefly press on cover : to open.XPress SOS button ; briefly.
The indicator lamp in SOS button ; will
flash until the emergency call is concluded.
XWait for a voice connection to the
Customer Assistance Center.
XClose cover : after the emergency call is
concluded.
GWarning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location.
The Customer Assistance Center will
automatically contact local emergency
officials with the vehicle’s approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Roadside Assistance button
XOpen the front armrest storage
compartment (Y page 193).
XPress and hold Roadside Assistance
button : for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in Roadside Assistance
button : will flash while the call is in
progress. The message Connecting
Call will appear in the multifunction
display and the COMAND system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
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A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
XDescribe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
iIf the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular
phone network is not available). The
message Call Failed appears in the
multifunction display.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Information button
XOpen the front armrest storage
compartment (Y page 193).
XPress and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display and the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
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iIf the indicator lamp in Information
button : is flashing continuously and
there was no voice connection to the
Customer Assistance Center established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display.XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Customer Assistance Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the COMAND system.
i When a Tele Aid call has been initiated,
the COMAND system audio is muted. The
mobile phone is no longer connected to the
COMAND system. If you must use this
phone, we recommend that you use it only
with the vehicle at a standstill in a safe
location.
Destination Download to the COMAND
system
i The components and operating principles
of the COMAND system can be found in the
separate COMAND system operating
instructions.
Destination Download allows you access to a
database of over 10 million points of interest
(POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination, the address can be downloaded,
or can be provided with points of interests
near your location.
Route guidance
You will be prompted to confirm that route
guidance to the entered address is to be
started.XSelect Yes using button = or ; on
the COMAND system.XPress button 9 on the COMAND system
to confirm.
The system calculates the route and
subsequently starts the route guidance to the
defined address.
i If you select No, you can save the address
to your address book.
i The Destination Download feature is
available if the relevant mobile phone
network is available and data connection is
possible.
Search & Send
“Search & Send” is a navigation destination
address entry service. For more information
on “Search & Send”, refer to separate
COMAND system operating instructions.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.XThen return to your vehicle at the time
arranged and pull the tailgate recessed
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20 seconds until the indicator lamp in the
SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Call Connected will appear in the
multifunction display to indicate receipt of
the door unlock command.
If the tailgate recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by the
Customer Assistance Center, you must
wait 15 minutes before pulling the tailgate
recessed handle again.
Stolen Vehicle Recovery Services
In the event your vehicle was stolen:
XReport the incident to the police.
The police will issue a numbered incident
report.
XPass this number on to the Customer
Assistance Center along with your
password.
The Customer Assistance Center will then
attempt to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Customer Assistance Center
will contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iIf the anti-theft alarm stays on for more
than 30 seconds, the Tele Aid system will
notify the Customer Assistance Center
automatically.
Garage door opener
The integrated remote control can operate up
to three separately controlled devices
compatible with HomeLink® or some other
systems.
GWarning!
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death.
Interior rear view mirror with integrated remotecontrol
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Erasing the integrated remote control
memory
i If you sell your vehicle, erase the codes of
all three channels.
XSwitch on the ignition.XSimultaneously press and hold outer signal
transmitter buttons ; and ?, for
approximately 20 seconds, until indicator
lamp : flashes rapidly. Do not hold for
longer than 30 seconds.
The codes of all three channels are erased.
Programming tips
If you are having difficulty programming the
integrated remote control, here are some
helpful tips:
R Check the frequency of hand-held remote
control A (typically located on the reverse
side of the remote). The integrated remote
control is compatible with radio-frequency
devices operating between 280-390 MHz.
R Put a new battery in hand-held remote
control A. This will increase the likelihood
of the hand-held remote control sending a
stronger and more accurate signal to the
integrated remote control.
R While performing step 3, hold hand-held
remote control A at different lengths and
angles from the signal transmitter button
( ; , = or ?) you are programming.
Attempt varying angles at the distance of 2
to 12 inches (5 to 30 cm) away or the same
angle at varying distances.
R If another hand-held remote control is
available for the same device, try the
programming steps again using that other
hand-held remote control. Make sure new
batteries are in the hand-held remote
control before beginning the procedure.
R Straighten the antenna wire from the
garage door opener assembly. This may
help improve transmitting and/or receiving
signals.
i Certain types of garage door openers are
incompatible with the integrated remote
control. If you should experience further
difficulties with programming the
integrated remote control, contact an
authorized Mercedes-Benz Center, or call
the Mercedes-Benz Customer Assistance
Center (USA only) at
1-800-FOR-MERCedes (1-800-367-6372),
or the HomeLink ®
Hotline (USA only) at
1-800-355-3515, or the Customer Service
(Canada only) at 1-800-387-0100.
i USA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including
interference that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.
i Canada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject to
the following two conditions:
1. This device may not cause interference,
and
2. this device must accept any interference received, including
interference that may cause undesired
operation of the device.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.
Compass
XCalling up the compass: Press button
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The brake fluid level is correct when it is
between lower mark (MIN) ; and upper
mark (MAX) : of the brake fluid reservoir.
Tires and wheels
Safety notes
Contact an authorized Mercedes-Benz Center
for information on tested and recommended
rims and tires for summer and winter
operation. They can also offer advice
concerning tire service and purchase.
GWarning!
Replace rims or tires with the same
designation, manufacturer and type as shown
on the original part. For further information
contact an authorized Mercedes-Benz Center.
If incorrectly sized rims and tires are
mounted, the wheel brakes or suspension
components can be damaged. Also, the
operating clearance of the wheels and the
tires may no longer be correct.
GWarning!
Worn, old tires can cause accidents. If the tire
tread is worn to minimum tread depth, or if
the tires have sustained damage, replace
them.
When replacing rims, only use genuine
Mercedes-Benz wheel bolts specified for the
particular rim type. Failure to do so can result
in the bolts loosening and possibly an
accident.
Retreaded tires are not tested or
recommended by Mercedes-Benz, since
previous damage cannot always be
recognized on retreads. The operating safety
of the vehicle cannot be assured when such
tires are used.
GWarning!
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possible
damage to your vehicle has occurred, you
should turn on the hazard warning flashers,
carefully slow down, and drive with caution to
an area which is a safe distance from the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to the
nearest authorized Mercedes-Benz Center or
tire dealer for repairs.
GWarning!
Do not drive with a flat tire. A flat tire affects
the ability to steer or brake the vehicle. You
could lose control of the vehicle. Continued
driving with a flat tire or driving at high speed
with a flat tire will cause excessive heat build-
up and possibly a fire.
Important guidelines
ROnly use sets of tires and rims of the same
type and make.
RTires must be of the correct size for the rim.
RBreak in new tires for approximately
60 miles (100 km) at moderate speeds.
RRegularly check the tires and rims for
damage. Dented or bent rims can cause tire
inflation pressure loss and damage to the
tire beads.
RIf the vehicle is heavily loaded, check tire
inflation pressure and correct as required.
RDo not allow your tires to wear down too
far. Adhesion properties on wet roads are
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You may only use the MOExtended system in
conjunction with the tire pressure loss
warning system ( Y page 222) or the
Advanced TPMS ( Y page 223).
i Vehicles with MOExtended system are
not factory-equipped with a TIREFIT kit.
When retrofitting with tires that do not have
run-flat characteristics, e.g. winter tires,
you should also equip your vehicle with a
TIREFIT kit. TIREFIT kits are available at any
authorized Mercedes-Benz Center.
For information on driving in case of pressure
loss in one or more tires (emergency mode),
see the “Practical hints” section
( Y page 330).
Tire care and maintenance
GWarning!
Regularly check the tires for damage.
Damaged tires can cause tire inflation
pressure loss. As a result, you could lose
control of your vehicle.
Worn, old tires can cause accidents. If the tire
tread is worn to minimum tread depth, or if
the tires have sustained damage, replace
them.
Check the tire inflation pressure at least once
a month. For more information on checking
tire inflation pressure, see “Recommended
tire inflation pressure” ( Y page 219).
Tire inspection
Every time you check the tire inflation
pressure, you should also inspect your tires
for the following:
R excessive treadwear ( Y page 232)
R cord or fabric showing through the tire’s
rubber
R bumps, bulges, cuts, cracks or splits in the
tread or side of the tire
Replace the tire if you find any of the above
conditions.
Make sure you also inspect the spare tire
periodically for condition and inflation. Spare
tires will age and become worn over time even
if never used, and thus should be inspected
and replaced when necessary.
Life of tire GWarning!
Tires and spare tire should be replaced after
6 years, regardless of the remaining tread.
The service life of a tire is dependent upon
varying factors including but not limited to:
R Driving style
R Tire inflation pressure
R Distance driven
Tread depth
GWarning!
Although the applicable federal motor vehicle
safety laws consider a tire to be worn when
the treadwear indicators (TWI) become visible
at approximately 1
/ 16 in (1.6 mm), we
recommend that you do not allow your tires
to wear down to that level. As tread depth
approaches 1
/ 8 in (3 mm), the adhesion
properties on a wet road are sharply reduced.
Depending upon the weather and/or road
surface (conditions), the tire traction varies
widely.
Do not allow your tires to wear down too far.
Adhesion properties on wet roads are sharply
reduced at tread depths of less than 1
/ 8 in
(3 mm).
Treadwear indicators (TWI) are required by
law. These indicators are located in six places
on the tread circumference and become
visible at a tread depth of approximately
1 / 16 in (1.6 mm), at which point the tire is
considered worn and should be replaced.
The recommended minimum tire tread depth
for summer tires is 1
/ 8 in (3 mm). The
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recommended minimum tire tread depth for
winter tires is 1/6 in (4 mm).
Treadwear indicator : appears as a solid
band across the tread.
Storing tires
! Keep unmounted tires in a cool, dry place
with as little exposure to light as possible.
Protect tires from contact with oil, grease
and fuels.
Cleaning tires
! Never use a round nozzle to power wash
tires. The intense jet of water can result in
damage to the tire.
Always replace a damaged tire.
Uniform Tire Quality Grading
Standards
The Uniform Tire Quality Grading is a U.S.
Government requirement designed to give
drivers consistent and reliable information
regarding tire performance. Tire
manufacturers are required to grade tires
based on three performance factors:
treadwear :, traction ;, and temperature
resistance =. Although not a Government of
Canada requirement, all tires made for sale in
North America have these grades branded on
the sidewall.
iFor illustration purposes only. Actual data
on tires are specific to each vehicle and
may vary from data shown in above
illustration.
Quality grades can be found, where
applicable, on the tire sidewall between tread
shoulder and maximum section width. For
example:
TreadwearTractionTemperature200AAA
All passenger car tires must conform to
federal safety requirements in addition to
these grades.
Treadwear
The treadwear grade is a comparative rating
based on the wear rate of the tire when tested
under controlled conditions on a specified
U.S. Government test course. For example, a
tire graded 150 would wear one and one-half
(1 1/2) times as well on the government
course as a tire graded 100.
The relative performance of tires depends
upon the actual conditions of their use,
however, and may depart significantly from
the norm due to variations in driving habits,
service practices and differences in road
characteristics and climate.
Traction
GWarning!
The traction grade assigned to this tire is
based on straight-ahead braking traction
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For example, a load rating of 91 corresponds
to a maximum load of 1356 lb (615 kg) the
tire is designed to support. See also
“Maximum tire load” (Y page 231) where the
maximum load associated with the load index
is indicated in kilograms and lbs.
For additional information on the load index,
see “Load identification” ( Y page 238).
Speed symbol GWarning!
Even when permitted by law, never operate a
vehicle at speeds greater than the maximum
speed rating of the tires.
Exceeding the maximum speed for which tires
are rated can lead to sudden tire failure,
causing loss of vehicle control and possibly
resulting in an accident and/or serious
personal injury and possible death, for you
and for others.
Regardless of the tire speed rating, local
speed limits should be obeyed. Use prudent
driving speeds appropriate to prevailing
conditions.
Speed symbol B indicates the approved
maximum speed (tire speed rating) for the
tire.
Summer tires
IndexSpeed ratingQup to 100 mph (160 km/h)Rup to 106 mph (170 km/h)Sup to 112 mph (180 km/h)Tup to 118 mph (190 km/h)Hup to 130 mph (210 km/h)Vup to 149 mph (240 km/h)Wup to 168 mph (270 km/h)Yup to 186 mph (300 km/h)ZR...Yup to 186 mph (300 km/h)IndexSpeed ratingZR...(..Y)above 186 mph (300 km/h)ZRabove 149 mph (240 km/h)
R At the tire manufacturer’s option, any tire
with a speed capability above 149 mph
(240 km/h) can include a “ZR” in the size
designation (for example: 245/40 ZR18).
To determine the maximum speed
capability of the tire, the service
description for the tire must be referred to.
The service description is comprised of
load index A and speed symbol B.
If your tire includes “ZR” in the size
designation and no service description is
given, the tire manufacturer must be
consulted for the maximum speed
capability.
If a service description is given, the speed
capability is limited by the speed symbol in
the service description. Example:
245/40 ZR18 97Y. In this example, “97Y”
is the service description. The letter “Y”
designates the speed rating and the speed
capability of the tire is limited to 186 mph
(300 km/h).
R Any tire with a speed capability above
186 mph (300 km/h) must include a “ZR”
in the size designation AND the service
description must be placed in parenthesis.
Example: 275/40 ZR 18 (99Y). The “(Y)”
speed symbol in parenthesis designates
the maximum speed capability of the tire
as being above 186 mph (300 km/h).
Consult the tire manufacturer for the actual
maximum permissible speed of the tire.
All-season and winter tires
IndexSpeed ratingQ M+S 20up to 100 mph (160 km/h)T M+S20up to 118 mph (190 km/h)20
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Brakes
Downhill grades
! When driving down long and steep
grades, relieve the load on the brakes by
shifting into a lower gear to use the
engine’s braking power. This helps prevent
overheating of the brakes and reduces
wear.
When using the engine’s braking power, a
drive wheel may not spin for an extended
period of time, e.g. on slippery road
surfaces. This may cause serious damage
to the drivetrain which is not covered by the
Mercedes-Benz Limited Warranty.
Continuous or hard braking
GWarning!
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their
effectiveness. It may not be possible to stop
the vehicle in sufficient time to avoid an
accident.
After hard braking, it is advisable to drive on
for some time, rather than immediately park,
so that the air stream will cool down the
brakes faster.
Wet roads
GWarning!
After driving in heavy rain for some time
without applying the brakes or through water
deep enough to wet brake components, the
first braking action may be somewhat
reduced and increased pedal pressure may be
necessary to obtain expected brake effect.
Maintain a safe distance from vehicles in
front.
To help prevent brake disk corrosion after
driving on wet or salt-covered roads, it is
advisable to brake the vehicle with
considerable force prior to parking. The heat
generated serves to dry the brakes.
Salt-covered roadsGWarning!
A layer of salt on the brake discs and the brake
linings may cause a delay in the braking
effect, resulting in a significantly increased
braking distance, which could lead to an
accident.
To avoid this danger, you should:
R occasionally brake carefully when you are
driving on salt-covered roads, so that any
layer of salt that may have built up on the
brake discs and the brake linings is
removed without putting other road users
at risk
R maintain a greater distance to the vehicle
ahead and drive with particular care
R carefully apply the brakes at the end of a
trip and immediately after commencing a
new trip, so that salt residues are removed
from the brake disc
Brake service
! The brake fluid level in the reservoir may
be too low if the brake warning lamp in the
instrument cluster comes on and an
acoustic warning sounds although the
parking brake is released. Observe
additional messages in the multifunction
display that may appear.
Brake pad wear or a leak in the system may
be the reason for low brake fluid in the
reservoir.
Have the brake system inspected
immediately. Contact an authorized
Mercedes-Benz Center.
All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact an authorized
Mercedes-Benz Center.
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