MERCEDES-BENZ R-Class 2011 W251 Manual Online

Problems with the SmartKeyProblemPossible causes/consequences and M SolutionsYou cannot lock/
unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.XPoint the tip of the SmartKey at the driver's door handle from a
distance of approximately 1.5 ft (50 cm) and try to unlock or
lock the vehicle again.
If this does not work:
XUnlock the vehicle using the mechanical key ( Y page 77).XCheck the key battery and replace it if necessary ( Y page 78).The SmartKey is faulty.XLock the vehicle as described in the "Locking the vehicle
(mechanical key)" section ( Y page 82) or unlock it using the
mechanical key ( Y page 77).XHave the SmartKey checked at a qualified specialist workshop.You can no longer
lock/unlock the
vehicle using KEYLESS-
GO.KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.XPull the door handle twice and then insert the SmartKey into the
ignition lock.There is a malfunction with KEYLESS-GO.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.XHave the SmartKey checked at a qualified specialist workshop.There is interference from a powerful source of radio waves.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.You have lost a
SmartKey.XHave the SmartKey canceled at an authorized Mercedes-Benz
Center.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.SmartKey79Opening and closingBA 251 USA, CA Edition A 2011; 1; 3, en-USd2sboikeVersion: 3.0.3.52010-04-16T14:31:55+02:00 - Seite 79Z

ProblemPossible causes/consequences and M SolutionsThe engine cannot be
started using the
SmartKey.The on-board voltage is too low.XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary
( Y page 308).
or
XJump-start the vehicle ( Y page 311).
or
XConsult a qualified specialist workshop.The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.XClose the door and try to start the vehicle again.There is interference from a powerful source of radio waves.XStart your vehicle with the SmartKey in the ignition lock.Doors
Important safety guidelines
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.GWarning!
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartment unless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child’s risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
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Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked, unless the child-
proof locks have been activated (Y page 66).
Open the door only when the traffic
conditions permit.
If the vehicle has been opened with the
SmartKey or KEYLESS-GO key, opening from
inside triggers the anti-theft alarm system.
Switch off the alarm ( Y page 71).XPull door handle ;.
If the door is locked, locking knob : pops
up. The door is unlocked and can be
opened.
Centrally locking and unlocking the
vehicle from the inside
The locking or unlocking buttons of the
central locking do not lock or unlock the fuel
filler flap.
The buttons are located on both front doors.
i You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the SmartKey or KEYLESS-GO.
i It is only possible to lock the vehicle
centrally if the front-passenger door is
closed.
XTo unlock: press button :.XTo lock: press button ;.
The vehicle locks when all the doors and
the tailgate are closed.
You can open a locked front door from inside
the vehicle. Only open the door if traffic
conditions allow you to do so.
If the vehicle has previously been locked with
the central locking button:
R and the KEYLESS-GO key is restored to the
factory settings, the entire vehicle is
unlocked if a front door is opened from
inside the vehicle.
R and the KEYLESS-GO key is set to individual
settings, only the front door which is
opened from inside the vehicle is unlocked.
If the vehicle has been locked centrally with
the SmartKey or with KEYLESS-GO, it does
not unlock if you use the unlocking button of
the central locking.
Automatic locking
i The vehicle locks automatically when the
ignition is switched on and the wheels of
the vehicle are moving at a speed of more
than 9 mph(15 km/h). You may therefore
lock yourself out if the vehicle is being
pushed, towed, or located on a test rig.
You can switch off the automatic locking
function via the on-board computer
( Y page 208).
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Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked
centrally with the key or KEYLESS-GO:XTake the mechanical key out of the key
( Y page 77).XInsert the mechanical key into the lock of
the driver's door as far as it will go.XTurn the mechanical key counter-clockwise
as far as it will go to position 1 and hold
it in this position.XPull the door handle beyond the first
resistance.
The locking knob pops up.
The door is unlocked.XTurn the mechanical key back and remove
it.XPull the door handle again.
Locking the vehicle
Emergency locking
If the vehicle can no longer be locked
centrally with the SmartKey or KEYLESS-GO:
XClose the front-passenger door, the rear
door on the front-passenger side and the
tailgate.XOpen the driver’s door and the rear door on
the driver’s side.XPress the locking button on the driver’s
door ( Y page 81).
The locking knobs in the front-passenger
door and in the rear doors drop down.XPress down the locking knobs in the front-
passenger and rear doors manually, if
necessary.XClose the driver's door from the outside.XPress down the locking knob of the driver's
door by reaching in through the open rear
door.
i Make sure that you have the vehicle key
on your person and that it has not been left
in the vehicle.
XClose the rear door on the driver’s side.XMake sure that the doors and the tailgate
are locked.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not activated.
Tailgate
Important safety guidelines
Do not leave the key in the cargo
compartment. You could otherwise lock
yourself out.
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
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even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.GWarning!
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartment unless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child’s risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
GWarning!
Make sure the tailgate is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
To open the tailgate completely, a minimum
clearance of 7.20 ft (2.20 m) above the
ground is necessary.
You can:
R open and close the tailgate manually from
outside
R open and close the tailgate automatically
from outside
R open the tailgate manually from inside
Ropen and close the tailgate automatically
from inside
R limit the opening angle of the tailgate
Opening and closing from the outside
Opening
You can only open the tailgate after unlocking
it first.
XPress the % button on the key.XPull handle :.XRaise the tailgate.
Closing
GWarning!
To prevent possible personal injury, always
keep hands and fingers away from the cargo
compartment opening when closing the
tailgate. Be especially careful when small
children are around.
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XPull the tailgate down using one of
recesses :.XPush the tailgate closed from outside the
vehicle.XLock the vehicle if necessary with
the & button on the key or with
KEYLESS-GO ( Y page 75).
Automatic opening and closing from
the outside
Important safety guidelines
GWarning!
Make sure the tailgate is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
To open the tailgate completely, a minimum
clearance of 7.20 ft (2.20 m) above the
ground is necessary.
Opening
You can open the tailgate automatically with
the key or the handle in the tailgate.
XPress and hold the F button on the key
until the tailgate opens.
or
XWhen the tailgate is unlocked, pull the
handle and let it go again immediately.
Closing
GWarning!
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured. To prevent possible personal injury,
always keep hands and fingers away from the
cargo compartment opening when closing the
tailgate. Be especially careful when small
children are around. To stop the closing
procedure, do one of the following:
R Press or pull the remote tailgate opening/
closing switch on the driver’s door.
R Press the tailgate closing switch.
R Press the KEYLESS-GO locking/closing
switch.
R Pull outside handle on the tailgate.
R When no SmartKey is inserted in the starter
switch (vehicles with KEYLESS-GO: Make
sure the vehicle’s on-board electronics
have status 0): Press button F on the
SmartKey.
You can close the tailgate automatically using
the key, the closing button 6
or the locking
button 7
.XTo close: press closing button : on the
tailgate.
or
XPress and hold the F button on the key
until the tailgate closes.XTo close and lock simultaneously:
Press locking button ; on the tailgate.
i
The tailgate can only be opened and
closed with the key if there is no key in the
ignition lock.
6 For vehicles with the EASY-PACK tailgate only.
7 For vehicles with the EASY-PACK tailgate and KEYLESS-GO only.84TailgateOpening and closing
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If the tailgate touches an object while
closing, the closing procedure is
interrupted and the tailgate reopens.
i Only with KEYLESS-GO: if you leave a
KEYLESS-GO key in the cargo
compartment, the tailgate will not lock.
The tailgate is not closed unless a
KEYLESS-GO key is detected.
Opening the tailgate from the inside
GWarning!
Do not leave children unattended in the
vehicle. Children could open the tailgate from
the inside, which could result in an accident
and/or serious personal injury.
! Always make sure there is sufficient
space when opening.
You can unlock and open the tailgate from
inside the vehicle.
The handle is on the lower part of the tailgate
window on the right-hand side when viewed
in the direction of travel.
XPress handle : in the direction of
arrow ; as far as it will go and hold it there.XFrom this position, pull handle : in the
direction of arrow = as far as it will go and
hold it there.XSwing the tailgate upwards.
i Vehicles with the EASY-PACK tailgate:
If you do not open the tailgate after
unlocking, it will lock again automatically
after a few seconds.
Automatic opening and closing from
the inside
You can open and close the tailgate from the
driver's seat when the vehicle is stationary.
GWarning!
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured.
To interrupt the closing procedure, press or
pull the door-mounted remote tailgate switch.
GWarning!
To prevent possible personal injury, always
keep hands and fingers away from the cargo
compartment opening when closing the
tailgate. Be especially careful when small
children are around.
GWarning!
Make sure the tailgate is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
GWarning!
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the opening procedure carefully to
make sure no one is in danger of being
injured.
To interrupt the opening procedure, press or
pull the door-mounted remote tailgate switch.
When the SmartKey is not inserted in the
starter switch (vehicles with KEYLESS-GO:
Make sure the vehicle’s on-board electronics
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have status 0): Press button F on the
SmartKey.XTo open: pull remote operating switch :
for the tailgate until the tailgate opens.XTo close: turn the SmartKey to position 1
or 2 in the ignition lock.XPress remote operating switch for
tailgate : until the tailgate is closed.
If the tailgate touches an object while closing,
the closing procedure is interrupted and the
tailgate reopens.
XTo interrupt the closing procedure: pull
or push the remote operating switch for
tailgate :.
Limiting the opening angle of the
tailgate
Important safety guidelines
You can limit the opening angle of the tailgate
in the top half of its opening range. This could
be useful, for example, if there is insufficient
space above the tailgate.
! Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
Activating the tailgateXTo open the tailgate: pull the handle on
the tailgate.XTo stop the opening procedure at the
desired position: press the close button
( Y page 84) on the tailgate or pull the
handle on the outside of the tailgate again.XTo store the position: press and hold the
closing button on the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
Deactivating the tailgate
XPress and hold the closing button
( Y page 84) in the tailgate until you hear
two short tones.
Side windows
Important safety guidelines
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
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If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.GWarning!
Do not carry heavy or hard objects in the
passenger or cargo compartment unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child’s risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
GWarning!
When opening or closing the windows, make
sure there is no danger of anyone being
harmed by the opening/closing procedure.
The door windows are equipped with the
express operation and automatic reversal
function. If in express operation mode a door
window encounters an obstruction that
blocks its path, the automatic reversal
function will stop the door window and open
it slightly.
The door windows operate differently when
the switch is pulled and held. See the "Closing
when a door window is blocked" section in
this chapter for details.
The closing of a door window can be
immediately halted by releasing the switch or,
if the switch was pulled past the resistance
point and released, by either pressing or
pulling the respective switch.
The closing of the hinged quarter windows can
be immediately halted by pressing or pulling
the switch.
If a window encounters an obstruction that
blocks its path in a circumstance where you
are closing the windows by pressing and
holding button & on the SmartKey or by
pressing and holding the lock button (vehicles
with KEYLESS-GO) on an outside door handle,
the automatic reversal function will not
operate.
Activate the override switch when children
are riding in the back seats of the vehicle. The
children may otherwise injure themselves,
e.g. by becoming trapped in the window
opening.GWarning!
Do not keep any part of your body up against
the window pane when opening a window. The
downward motion of the pane may pull that
part of your body down between the window
pane and the door frame and trap it there. If
there is a risk of entrapment, release the
switch and pull it to close the window.
Opening and closing the side
windows
:Front left;Front right=Rear right?Rear left
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
i Operation of the side windows in the rear
compartment is not possible when the
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override switch for the side windows is
activated.XTurn the key to position 2 in the ignition
lock.
i You can continue to operate the side
windows after you switch off the engine.
This function remains active for five
minutes or until one of the front doors is
opened.
XTo open: press the corresponding switch.XTo close: pull the corresponding switch.
i
If you press the switch beyond the point
of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by pressing again.
Opening and closing the hinged side
windows
You can operate the hinged side windows
electrically.
The hinged side windows can only be
operated from the driver's seat.
GWarning!
Make sure that nobody can become trapped
as you close the hinged side windows. If there
is a risk of somebody becoming trapped,
release the switch or push the switch again to
reopen the side window.
Door control panel
XMake sure that the key is in position 2 in
the ignition lock.XTo open: press switch : and release.
Both hinged side windows open fully.XTo close: pull switch : and release.
Both hinged side windows close fully.XTo stop the closing procedure: press
switch : again.
The hinged side window opens fully.
i If the hinged side windows are blocked
when closing, the closing procedure is
interrupted and the hinged side windows
open again slightly.
i For safety reasons, the hinged side
windows can only be opened again after
four seconds.
Resetting the side windows
You must reset each side window if:
R the battery has been disconnected or has
become discharged.
R the side window can no longer be fully
opened or closed.
XClose all the doors.XTurn the key to position 2 in the ignition
lock.XPull on the corresponding switch on the
door control panel until the side window is
completely closed ( Y page 87).XHold the switch for an additional second.
If the side window opens again slightly:
XPull the corresponding switch again
immediately and hold it for approximately
one second.88Side windowsOpening and closing
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