keyless MERCEDES-BENZ R-CLASS FAMILY TOURER 2013 User Guide

Problems with the SmartKey
Problem Possible causes/consequences and
M Solutions
You cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the %or
& button.
If this does not work:
X Check the SmartKey battery (Y page 79) and replace it if
necessary (Y page 80).
X Lock (Y page 84) or unlock (Y page 84) the vehicle using
the mechanical key. The SmartKey is faulty.
X
Lock (Y page 84) or unlock (Y page 84) the vehicle using
the mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for a long time.
X
Pull the door handle twice and then insert the SmartKey into the
ignition lock. There is interference from a powerful source of radio waves.
X
Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button. There is a malfunction with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the SmartKey battery (Y page 79) and replace it if
necessary (Y page 80).
X Lock (Y page 84) or unlock (Y page 84) the vehicle using
the mechanical key. You have lost a
SmartKey. X
Have the SmartKey deactivated at a qualified specialist
workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. SmartKey
81Opening/closing Z

Problem Possible causes/consequences and
M Solutions
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 303).
or
X Jump-start the vehicle (Y page 304).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. Ad
oor is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartmentu nless they are firmly secured
in place. 82
DoorsOpening/closing

Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R
strong braking maneuvers
R sudden changes of direction
R an accident Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from inside the vehicle if they
are not secured by the child-proof locks
(Y page 67).
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
(Y page 72). X
Front door: pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened.
X Rear door: pull up locking knob :on the
relevant rear door.
The rear door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. The buttons are located on
both front doors. X
To unlock: press button :.
X To lock: press button ;.
If the front-passenger door is closed, the
vehicle locks.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
You can open a front door from inside the
vehicle even if it has been locked.
If the vehicle has been locked using the
locking button for the central locking, or has
been locked automatically, and a door is
opened from the inside:
R the vehicle will be fully unlocked if it had
previously been fully unlocked
R only the door which has been opened form
the inside is unlocked if only the driver's
door had been previously unlocked Automatic locking feature
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning. Doors
83Opening/closing Z

X
Press the %button on the SmartKey.
X Pull handle :.
X Raise the tailgate.
Vehicles with the EASY-PAC Ktailgate: if
you pull handle :and then release it, the
tailgate opens automatically.
Closing G
WARNING
To prevent possible personal injury, always
keep hands and fingers away from the cargo
compartment opening whe nclosing the
tailgate. Be especially careful when small
children are around. X
Pull the tailgate down using recess :.
X Allow the tailgate to drop into the lock.
X Loc kthe vehicle if necessary with
the & button on the SmartKey or with
KEYLESS-GO.
i If a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock. Opening/closing automatically from
outside
Important safety notes G
WARNING
Make sure the tailgate is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO) gases may enter vehicle interior resulting in
unconsciousness and death.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 357).
Opening the tailgate automatically You can open the tailgate automatically using
the SmartKey or the handle in the tailgate.
X
Press and hold the Fbutton on the
SmartKey until the tailgate opens.
or
X If the tailgate is unlocked, pull the handle
and let it go again immediately.
Closing the tailgate automatically G
WARNING
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured. To prevent possible personal injury,
always keep hands and fingers away from the
cargo compartmento peningwhen closing the
tailgate. Be especially careful when small
children are around. To stop the closing
procedure, do one of the following:
R Press or pull the remote tailgate opening/
closing switch on the driver's door.
R Press the tailgate closing switch.
R Press the KEYLESS-GO locking/closing
switch.
R Pull outside handle on the tailgate.
R When no SmartKey is inserted in the starter
switch (vehicles with KEYLESS-GO: Make
sure the vehicle's on-board electronics
have status 0): Press button Fon the
SmartKey. 86
Cargo compartmentOpening/closing

Closing button and locking button (example:
vehicle with the EASY-PACK tailgate and KEYLESS-
GO)
X
To close: press closing button :on the
tailgate.
or
X Press and hold the Fbutton on the
SmartKey until the tailgate closes.
Vehicles with the EASY-PACK system tailgate
and KEYLESS-GO :you can simultaneously
close and lock the tailgate.
X Press locking button ;on the tailgate.
If a KEYLESS-GO key is detected outside
the vehicle, the tailgate closes and locks.
i The tailgate cannot be opened and closed
with the SmartKey if there is a SmartKey in
the ignition.
If the tailgate touches an object while
closing, the closing procedure is
interrupted and the tailgate reopens.
i If a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock. Opening/closing automatically from
inside
Important safety notes G
WARNING
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the opening procedure carefully to make sure no one is in danger of being
injured.
To interrupt the opening procedure, press or
pull the door-mounted remote tailgate switch.
When the SmartKey is not inserted in the
starter switch (vehicles with KEYLESS-GO:
Make sure the vehicle's on-board electronics
have status
0): Press button Fon the
SmartKey. G
WARNING
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured.
To interrupt the closing procedure, press or
pull the door-mounted remote tailgate switch. G
WARNING
To prevent possible personal injury, always
keep hands and fingers away from the cargo
compartment opening when closing the
tailgate. Be especially careful when small
children are around. G
WARNING
Make sure the tailgate is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 357). Cargo compartment
87Opening/closing Z

X
To open the tailgate: pull the handle on
the tailgate.
X To stop the opening procedure at the
desire dposition: press the closing button
(Y page 86 )inthe tailgate or pull the handle
on the outside of the tailgate again.
X To store the position: press and hold the
closing button in the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
Deactivating X
Press and hold the closing button
(Y page 86) in the tailgate until you hear
two short tones. Side windows
Important safety notes
G
WARNING
When opening or closing the windows, make
sure there is no danger of anyone being
harmed by the opening/closing procedure.
The door windows are equipped with the
express operation and automatic reversal
function. If in express operation mode a door
window encounters an obstruction that
blocks its path, the automatic reversal
function will stop the door window and open
it slightly.
The door windows operate differently when
the switch is pulled and held. See the "Closing
when a door window is blocked" section in
this chapter for details.
The closing of a door window can be
immediately halted by releasing the switch or,
if the switch was pulled past the resistance
point and released, by either pressing or
pulling the respective switch.
The closing of the hinged quarter windows can
be immediately halted by pressing or pulling
the switch. If a window encounters an obstruction that
blocks its path in a circumstance where you
are closing the windows by pressing and
holding button
&on the SmartKey or by
pressing and holding the lock button (vehicles
with KEYLESS-GO) on an outside door handle,
the automatic reversal function will not
operate.
Activate the override switch when children
are riding in the back seats of the vehicle. The
children may otherwise injure themselves,
e.g. by becoming trapped in the window
opening. G
WARNING
Do not keep any part of your body up against
the window pane when opening a window. The
downward motion of the pane may pull that
part of your body down between the window
pane and the door frame and trap it there. If
there is a risk of entrapment, release the
switch and pull it to close the window. Opening and closing the side
windows
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take
precedence. :
Front left
; Front right Side windows
89Opening/closing Z

Convenience opening
X
Poin tthe tip of the SmartKey at the driver's
door handle.
X Press and hold the %button until the
side windows and the sliding sunroof or the
panorama roof with power tilt/sliding
panel are in the desired position.
If the roller sunblinds of the panorama roof
with power tilt/sliding panel are closed, the
roller sunblinds are opened first.
X Press and hold the %button again until
the panorama roof with power tilt/sliding
panel is in the desired position.
X To interrupt convenience opening:
release the %button. Convenience closing
Important safety notes G
WARNING
When closing the door windows and the
sliding sunroof or panorama roof with power
tilt/sliding panel, make sure that there is no
danger of anyone being harmed by the closing
procedure.
If potential danger exists, proceed as follows:
R Release the &button to stop the closing
procedure. To open, press and hold the
% button. To continue the closing
procedure after making sure that there is
no danger of anyone being harmed by the
closing procedure, press and hold the
& button.
Vehicles with KEYLESS-GO:
R Release the lock button on the outside door
handle to stop the closing procedure.
R Immediately pull on the same outside door
handle and hold firmly. The door windows
and the sliding sunroof or panorama roof
with power tilt/sliding panel will open for
as long as the door handle is held but the
door is not opened. When you lock the vehicle, you can
simultaneously:
R
close the side windows
R close the hinged side windows
R close the sliding sunroof or the panorama
roof with power tilt/sliding panel
On vehicles with a panorama roof with power
tilt/sliding panel, you can then close the
roller sunblinds.
Using the SmartKey The SmartKey must be close to the driver's
door handle.
X
Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the &button until the
side windows and the sliding sunroof or the
panorama roof with power tilt/sliding
panel are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
X Press and hold the &button again until
the roller sunblinds of the panorama roof
with power tilt/sliding panel close.
X To interrupt convenience closing:
release the &button.
Using KEYLESS-GO The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed. Side windows
91Opening/closing Z

Resetting
!
If the sliding sunroof still canno tbe
opened or closed fully after resetting,
contact a qualified specialist workshop.
Reset the sliding sunroof if it does not move
smoothly, or if the battery has been
disconnected or has become discharged.
X Remove the SmartKey from the ignition
lock or turn it to position 0(KEYLESS-GO).
X Remove the fuse for the sliding sunroof
from the fuse box. To find out where the
fuse is located, refer to the fuse allocation
chart in the vehicle tool kit (Y page 298).
X Reinsert the fuse.
X Turn the SmartKey to position 2in the
ignition lock.
X Raise the sliding sunroof fully at the rear
(Y page 94).
X Keep the 2switch pressed for another
second.
X Make sure that the sliding sunroof can be
fully opened and closed again (Y page 94).
X If this is not the case, repeat the steps
above again. Operating the panorama roof with
power tilt/sliding panel
Overhead control panel
:
To raise
; To open
= To close/lower The panorama roof with power tilt/sliding
panel can only be operated when the roller
sunblind is open (Y
page 96).
X To open and close: turn the SmartKey to
position 1or 2in the ignition lock.
X Press or pull the 2switch in the
corresponding direction.
X To open automatically (comfort
setting): press the 2switch briefly
beyond the point of resistance in the
direction of arrow ;.
The panorama roof with power tilt/sliding
panel initially stops at the comfor tsetting.
There is the least possible resonance noise
in the comfort setting.
X To fully open the sunroof ,press the 2
switch again in the direction of arrow ;.
i The automatic opening feature is
available only when the panorama roof with
power tilt/sliding panel is closed.
By pressing the 2switch again, the
automatic opening process can be stopped
at any time. Operating the roller sunblinds for the
panorama roof with powe
rtilt/sliding
panel
Important safety notes G
WARNING
When extending the roller sunblinds, make
sure no one is in danger of being injured by
the extending procedure. The extending of the
roller sunblinds can be immediately halted by
releasing the switch.
The roller sunblinds shield the vehicle interior
from sunlight. The two roller sunblinds can
only be opened and closed together when the
panorama roof with power tilt/sliding panel
is closed. Sliding sunroof
95Opening/closing Z

Vehicles without KEYLESS-GO: when you
remove the SmartKey from the ignition lock,
the steering wheel heating is deactivated.
Vehicles with KEYLESS-GO: when you switch
off the ignition and open the driver's door, the
steering wheel heating is deactivated.
Problems with the steering wheel
heating
The steering wheel heating has switched off
prematurely or cannot be switched on. The
vehicle's electrical system voltage is too low
because too many electrical consumers are
switched on.
X
Switch off electrical consumers that you do
not need, such as the rear window
defroster or interior lighting. EASY-ENTRY/EXIT feature
Important safety notes G
WARNING
Make sure that nobody can become trapped
when you activate the EASY-ENTRY/EXIT
feature.
If there is a risk of someone becoming
trapped, stop the adjustment procedure. To
halt the procedure:
R press the steering column adjustment
button.
R press one of the memory function position
buttons.
The steering column stops moving
immediately.
Do not keep the memory function position
button pressed as this will start the memory
function and set the steering wheel and seat
in motion.
Do not leave children unattended in the
vehicle. They could open the driver's door and
thereby unintentionally activate the EASY-
ENTRY/EXIT feature and become trapped. G
WARNING
Let the system complete the adjustment
procedure before setting the vehicle in
motion. All steering wheel adjustment must
be completed before setting the vehicle in
motion. Driving off with the steering wheel
still adjusting could cause the driver to lose
control of the vehicle.
The EASY-ENTRY/EXIT feature makes getting
in and out of yourv ehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature in the on-board
computer (Y page 210).
Position of the steering wheel when the
EASY-ENTRY/EXIT feature is active The steering wheel swings upwards when
you:
R
remove the SmartKey from the ignition lock
R open the driver's door and KEYLESS-GO is
in position 1
R open the driver's door and the SmartKey is
in position 0or 1in the ignition lock
i The steering wheel only moves upwards if
it has not already reached the upper end
stop.
Position of the steering wheel for
driving The steering wheel is moved to the last
selected position when:
R
the driver's door is closed.
R you insert the SmartKey into the ignition
lock.
or
R you press the Start/Stop button once on
vehicles with KEYLESS-GO.
When you close the driver's door with the
ignition switched on, the steering wheel is
also automatically moved to the previously
set position.
The last position of the steering wheel is
stored when you switch off the ignition or Steering wheel
113Seats, steering wheel and mirrors Z

Switching the rear window wiper on/
off
Combination switch
:
è Rear window wiper switch
2 ô To wipe with washer fluid
3 ITo switch on intermittent wiping
4 0To switch off intermittent wiping
5 ô To wipe with washer fluid
X Turn the SmartKey to position 1or 2in the
ignition lock (Y page 149).
X Turn switch :on the combination switch
to the corresponding position.
When the rear window wiper is switched on,
the icon appears in the instrumen tcluster. Replacing the wiper blades
Important safety notes G
WARNING
For safety reasons, switch off the windshield
wipers and remove the SmartKey from the
ignition lock before changing the wiper blades
(vehicles with KEYLESS-GO: make sure that
the on-board electronics are in state 0).
Otherwise, the wiper motor could be switched
on suddenly and cause injury.
! Neve ropen the hood if a windshield wiper
arm has been folded away from the
windshield.
Never fold a windshield wiper arm without
a wiper blade back onto the windshield/
rear window. Hold the windshield wiper arm firmly when
you change the wiper blade. If you release
the windshield wiper arm without a wiper
blade and it falls onto the windshield, the
windshield may be damaged by the force of
the impact.
Mercedes-Benz recommends that you have
the wiper blades changed at
aqualified
specialist workshop.
! To avoid damaging the wiper blades,
make sure that you touch only the wiper
arm of the wiper.
Changing the windshield wiper blades Removing the wiper blades
X
Remove the SmartKey from the ignition
lock.
X Fold the wiper arm away from the
windshield. X
Press both release clips ;.
X Fold wiper blade :in the direction of
arrow =away from wiper arm ?.
X Remove wiper blade :in the direction of
arrow A. Windshiel
dwipers
131Lights and windshield wipers Z