Command MERCEDES-BENZ S-Class 2011 W221 Owner's Manual

Assigning the programmable button
(favorites):Programmable button
You can assign the following predefined
functions to the h programmable button:
RECO: you can activate or deactivate the ECO
start/stop function.
RMassage, driver's seat: you can switch
the massage function for the driver's seat
on and off.
RMassage, front-passenger's seat:
you can switch the massage function for
the front-passenger seat on and off.
RMassage, driver's and front
passenger seat: you can switch the
massage function for the driver's and front-
passenger seats on and off.
RDisplay off: you can switch the
COMAND display off or on.
RTow-away protection: you can arm or
deactivate tow-away protection.
RInterior motion sensor: you can arm or
deactivate the interior motion sensor.
RTow-away protection/interior
motion sensor: you can arm or deactivate
tow-away protection and the interior
motion sensor.
RRepeat navigation command: you can
have the most recent recommendation by
the navigation system repeated.
XTo assign the programmable button:
select Vehicle by sliding VÆ and turning
cVd the COMAND controller and press
W to confirm.
XSelect System and press W to confirm.XSelect Favorites Button and press W to
confirm.
The list of predefined functions appears.
The # dot in front of the list entry indicates
the current setting.
XTo change the setting: turn cVd the
COMAND controller and select the desired
function.
XTo store the setting and exit the menu:
press W the COMAND controller.
Telephone keypad
:Telephone keypad;Folding cover118At a glanceCOMAND

XSelect Time zone and press W to confirm.
A list of time zones appears. The # dot
indicates the current setting.
XSelect the time zone and press W to
confirm.
XTo switch automatic changeover on/
off: select Automatic summer/winter
time changeover or Automatic summer/
winter time changeover by turning
cVd the COMAND controller and press
W to confirm.
The # dot indicates the current setting.
Read-aloud settings
Setting the text reader speed
XSelect Vehicle by turning cVd the
COMAND controller and press W to
confirm.
XSelect System and press W to confirm.XSelect Text reader and press W to
confirm.
XSelect Set text reader speed and press
W to confirm.
A list appears. The # dot indicates the
current setting.
XSelect a setting by turning cVd the
COMAND controller and press W to
confirm.
Voice Control System settings
Opening/closing the help window
The help window shows you additional
information during individualization and voice
control operation.
XSelect Vehicle in the main function bar by
turning cVd the COMAND controller and
press W to confirm.
XSelect System by turning cVd the
COMAND controller and press W to
confirm.
XSelect Voice Control by turning cVd the
COMAND controller and press W to
confirm.
XSelect Help window and press W to
confirm.
You have switched the help window on
O or off ª.
Individualization
Introduction
Using individualization, you can fine tune the
Voice Control System to your own voice and
thus improve voice recognition. This means
that other users' voices will not be recognized
as easily and, therefore, this function can be
switched off.
Individualization comprises two parts and
takes approximately five minutes. It consists
of training the system to recognize a certain
number of digit sequences and voice
commands.
Starting new individualization
Individualization can only be started when the
vehicle is stationary. Before starting, switch
off all devices or functions which could
interfere, such as the radio or the navigation
system. After starting the session, the system
System settings143COMANDZ

guides you through the training with spoken
instructions.
XSelect Vehicle in the main function bar by
turning cVd the COMAND controller and
press W to confirm.
XSelect System by turning cVd the
COMAND controller and press W to
confirm.
XSelect Voice Control and press W to
confirm.
XSelect Start new individualization
and press W to confirm.
You see and hear a prompt asking whether
you would like further information.
XSelect Yes or No and press W to confirm.
If you select No, the first part of
individualization begins. You will be asked
whether you would like to train digits or
voice commands.
If you select Yes, you will see and hear
information on the individualization
process. The first part of individualization
then begins automatically.
XTo close the display: press W the
COMAND controller.
You will be asked whether you would like
to train digits or voice commands.
At the end of the first part, a prompt will
appear asking whether you wish to begin the
second part.
XSelect Yes or No and press W to confirm.
If you select No, individualization will be
canceled. The data from the first part is
stored automatically.
If you select Yes, the second part will begin.
Individualization is completed at the end of
the second part. You will see a message to
this effect. The data from the second part is
stored automatically.
Canceling the first or second part of
individualization
XConfirm Cancel by pressing W the
COMAND controller.
A prompt appears asking whether you
really wish to cancel.
XSelect Yes or No and press W to confirm.
If you select Yes, individualization will be
canceled. The data from the part canceled
is not stored.
If you select No, the current part begins
again.
Deleting existing individualization data
XSelect Vehicle by turning cVd the
COMAND controller and press W to
confirm.
XSelect System and press W to confirm.XSelect Voice Control and press W to
confirm.
XSelect Delete individualization and
press W to confirm.
A prompt appears asking whether you
really wish to delete.
144System settingsCOMAND

COMAND calculates the route to the
destination without taking account of the
following:
R Traffic lights
R Stop and right-of-way-signs
R Lane merging
R Parking or stopping prohibited areas
R Other road and traffic rules and regulations
R Narrow bridgesGWarning
COMAND may give incorrect navigation
commands if the data in the digital map does
not correspond with the actual road/traffic
situation. Digital maps do not cover all areas
nor all routes within an area. For example, if
the traffic routing has been changed or the
direction of a one-way road has been
reversed.
For this reason, you must always observe
applicable road and traffic rules and
regulations during your journey. Road and
traffic rules and regulations always have
priority over the navigation commands
generated by the system.
GWarning
Navigation announcements are intended to
direct you while driving without diverting your
attention from the road and driving.
Please always use this feature instead of
consulting the map display for directions.
Looking at the icons or map display can
distract you from traffic conditions and
driving, and increase the risk of an accident.
General information
Operational readiness of the navigation
system
The navigation system must determine the
position of the vehicle before first use or
whenever operational status is restored.
Therefore, you may have to drive for a while
before precise route guidance is possible.
GPS reception
Among other things, correct functioning of
the navigation system depends on GPS
reception. In certain situations, GPS
reception may be impaired, there may be
interference or there may be no reception at
all, e.g. in tunnels or parking garages.
Input restriction
On vehicles for certain countries, there is a
restriction on entering data.
The restriction is active at vehicle speeds
above approximately 3 mph (5 km/h). The
restriction is deactivated as soon as the
speed falls below 2 mph (3 km/h).
When the restriction is active, certain entries
cannot be made. This will be indicated by the
fact that certain menu items are grayed out
and cannot be selected.
The following entries are not possible, for
example:
R entering the destination city and street
R entering a destination via the map
R entering in the vicinity of a city or via a
name search
R editing entries
R direct entry using the number keypad
Other entries are still possible, such as
entering points of interest in the vicinity of the
destination or current position.
Switching on navigation modeXPress the S function button once or
twice.
or
XSelect Navi in the main function bar by
sliding ZV and turning cVd the COMAND
controller and press W to confirm.
In both cases, you will see the map either
with or without the menu shown.Navigation149COMANDZ

Route guidance
General information
GWarning
COMAND calculates the route to the
destination without taking into account the
following, for example:
RTraffic lights
RStop and right-of-way signs
RLane merging
RParking or stopping prohibited areas
ROther road and traffic rules and regulations
RNarrow bridges
COMAND may give incorrect navigation
commands if the data in the digital map does
not correspond with the actual road/ traffic
situation. For example, if the traffic routing
has been changed or the direction of a one-
way road has been reversed.
For this reason, you must always observe
applicable road and traffic rules and
regulations during your journey. Road and
traffic rules and regulations always have
priority over the navigation commands
generated by the system.
Route guidance begins once a route has been
calculated (Y page 154).
COMAND guides you to your destination by
means of navigation commands in the form
of audible navigation announcements and
route guidance displays.
The route guidance displays can only be seen
if the display is switched to navigation mode.
If you do not follow the navigation
announcements or if you leave the calculated
route, COMAND automatically calculates a
new route to the destination.
If the digital map contains the corresponding
information, the following applies:
Rwhen selecting a route, COMAND tries to
avoid roads that only have limited access,
e.g. roads closed to through traffic and non-
residents.
Rroads that have time restrictions (e.g.
closed on Sundays and public holidays) are
avoided for route guidance.
Changing direction
Introduction
Changes of direction have three phases:
RPreparation phase
RAnnouncement phase
RChange-of-direction phase
Preparation phase
COMAND prepares you for the upcoming
change of direction. Based on the example
display below, there is an audible
announcement. You see the full-screen map.
Example display: preparation phase
:Next road;Route=Current vehicle position (the tip of the
triangle indicates the vehicle’s direction
of travel)
?Current street
Display ? depends on the setting selected
for "Text information in map" (Y page 182).
Announcement phase
COMAND announces the imminent change of
direction. Based on the example display
below, the change of direction is announced
with the Please turn right in 900 ft.
and follow the message.
164NavigationCOMAND

Telephone
Vehicle equipment
i These Operating Instructions describe all
standard and optional equipment available
for your vehicle at the time of purchase.
Please note that your vehicle may not be
equipped with all features described.
General information
Introduction
The telephone function, in conjunction with a
Bluetooth ®
-capable mobile phone, offers
Bluetooth ®
interface telephony.
Using theBluetooth ®
interface and a suitable
mobile phone, you can receive vCards.
For more information on suitable mobile
phones and on connecting a Bluetooth ®
-
capable mobile phone to COMAND, visit
http://www.mbusa-mobile.com or call
the Mercedes-Benz Customer Assistance
Center under
1-800-FOR-MERCedes(1-800-367-6372)
(US) or Customer Relations under
1-800-387-0100 (Canada).
Important safety notes
GWarning
A driver's attention to the road must always
be his/her primary focus when driving. For
your safety and the safety of others, we
recommend that you pull over to a safe
location and stop before placing or taking a
telephone call. If you choose to use the mobile
phone while driving, please use the handsfree
device and only use the mobile phone when
weather, road, and traffic conditions permit.
Some jurisdictions prohibit the driver from
using a cellular mobile phone while driving a
vehicle.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.GWarning
You and others may damage your health due
to excessive electromagnetic radiation. By
using an external antenna, the possible health
risks of electromagnetic fields, which are
under discussion among the scientific
community, should be largely prevented.
Calls disconnected while the vehicle is
in motion
A call may be disconnected if:
R there is insufficient network coverage in
certain areas.
R you move from one transmitter/receiver
area (cell) into another and no channels are
free.
R you use a SIM card which is not compatible
with the network available.
R when using a mobile phone with
"Twincard", the second SIM card is
registered on the network at the same time.
Operating options
You can operate the telephone by using:
R the = and ; button or the 9 button
on COMAND
R the 6 or ~ button and the number
keypad on COMAND
R using the 6 or ~ button on the
multifunction steering wheel
R voice commands via the Voice Control
System
Unless stated otherwise, the descriptions and
illustrations in this section refer to COMAND.
Function restrictions
You will not yet be able to use the telephone
in the following situations:
R when the mobile phone is not yet
connected to a network The telephone
Telephone191COMANDZ

pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS signal and cannot make voice
contact with the vehicle occupants.
Roadside Assistance call buttonXOpen the stowage compartment under the
armrest ( Y page 423).XPress and hold Roadside Assistance
button : for more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated. The
indicator lamp in Roadside Assistance
button : flashes while the call is active.
The Connecting Call message appears in
the COMAND display and COMAND is
muted.
If a connection can be established, the Call
Connected message appears in the
COMAND display.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu by pressing the
S button on COMAND during the call.
Spoken commands are not available.
A voice connection is established between
the Mercedes-Benz Roadside Assistance
Representative and the vehicle occupants.XDescribe the type of assistance needed.
The Mercedes-Benz Roadside Assistance
Representative either sends a qualified
Mercedes-Benz technician or organizes for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center. You may
be charged for services such as repair work
and/or towing. Further details are available
in your mbrace manual.
i If the indicator lamp in MB info call
button : flashes continuously and it was
not possible to establish a voice
connection to the Response Center, then
the mbrace system has failed to initiate a
Roadside Assistance call (e.g. the
corresponding cellular phone network is
not available). The Call Failed message
appears in the multifunction display.
The COMAND display shows the Call
could not be connected! message.
Press W to confirm the message.
XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the COMAND telephone
keypad.
i Sign and Drive services 30
: you are not
charged for services such as jump-starting,
providing a few gallons of fuel for a fuel tank
that has been run dry or changing a flat tire
with the vehicle's own spare tire.
30 USA only.Features435Loading, stowing and featuresZ

MB Info call buttonXThe stowage compartment under the
armrest ( Y page 423).XPress and hold MB info call button : for
more than two seconds.
A call to the Response Center is initiated.
MB info call button indicator lamp :
flashes while the connection is being
established. The Connecting Call
message appears in the multifunction
display. The COMAND display shows the
Information Call Activated message.
The audio system or COMAND is muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
The COMAND display shows the
Information Call Activated message.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu by pressing the S
button on COMAND during the call. Spoken
commands are not available.
A voice connection between the Response
Center and the vehicle occupants is
established. You can obtain information on
how to operate your vehicle's systems, on the
location of the nearest authorized Mercedes-
Benz Center, and on further products and
services offered by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 31
.
Log in under "Owners Online".
i If the indicator lamp in MB info call
button : flashes continuously and no
voice connection to the Response Center
has been established, then the mbrace
system has failed to initiate an MB info call
(e.g. the corresponding mobile phone
network is not available). The Call
Failed message appears in the
multifunction display.
The COMAND display shows the Call
could not be connected! message.
Press W to confirm the message.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the COMAND telephone
keypad.
Call priority
An emergency call can still be initiated even
if a service call is currently active, e.g. a
Roadside Assistance call or an MB info call.
In this case, an emergency call will take
priority and override all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Response
Center. All other calls can be ended by
pressing the ~ button on the
multifunction steering wheel or the
corresponding button for ending a telephone
call on the COMAND telephone keypad.
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Downloading destinations in COMAND
iThe components and operating principles
of COMAND can be found on
( Y page 116).
Destination Download gives you access to a
database with over 10 million points of
interest (POIs) which can be downloaded to
the navigation system of your vehicle. If you
know the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the entered address.
XUsing the COMAND controller XVY (slide)
and cVd (turn) to select Yes and confirm
by pressing W.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding cellular
phone network is available and data
transfer is possible.
Search & Send
Points to observe before use
i To use Search & Send, your vehicle must
be equipped with mbrace and a navigation
system. You must also have an mbrace
service subscription.
"Search & Send" is a destination entry
service. A destination which is determined by
Google Maps ®
or Yahoo Local Maps ®
can be
forwarded directly to your vehicle's
navigation system using TELEAID.
Specifying and sending the destination
address
i Information about specific commands
such as address entry or sending an
address can be found on (either of) the
website(s). Each website works differently
and is subject to change.XGo to either http://
www.maps.google.com or http://
www.maps.yahoo.com and enter a
destination address in the entry field.XPress the relevant button on the website to
send the destination address to the e-mail
address of your mbrace account.XWhen the "Send" dialog window appears:
In the relevant field, enter the e-mail
address which you specified when
activating your mbrace account.XClick on "Send".
Calling up destination addresses
XPress the MB info call button to load the
destination address to your vehicle's
navigation system.
A display message appears, asking
whether navigation should be started.XSelect Yes.
The navigation start screen appears.XSelect Start.
Route guidance is started.
or
XSelect No.
The address is saved to the destination
memory for future use ( Y page 175).
i
If you have sent more than one
destination address, you have to make an
info call to load each individual address.
i Destination addresses are loaded in the
same order as the order in which they were
sent. If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
Each destination address sent can be
accessed by every vehicle which is
connected with the relevant e-mail
address.
Features437Loading, stowing and featuresZ

Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
XContact the following service hotlines:
R USA: Response Center under the
number 1-888-990-9007
R Canada: Customer Service under
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time arranged
with the Response Center.XPull the trunk handle for at least 20
seconds until the indicator lamp in the SOS
button ( Y page 433) flashes.
The Connecting Call message appears in
the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet in the "Owners Online"
section using your ID number and
password 32
.
i Vehicle remote unlocking is only possible
if the corresponding cellular phone
network is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull on the handle
of the trunk lid again.
Remote vehicle locking in an
emergency
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Response Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.
XContact the following service hotlines:
R USA: Response Center under
866-990-9007
R Canada: Customer Service under
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the Tele Aid Doors
Locked Remotely message appears in the
multifunction display.
i The vehicle remote locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Automatic retrieval of vehicle data for
the service due date
Your vehicle comes with a function which
improves the servicing of the vehicle
considerably. Shortly before the service due
date, mbrace sends important vehicle
maintenance information to your authorized
Mercedes-Benz Center. In this way, the
Mercedes-Benz Center is informed of the
work required. This happens automatically
and does not require any action from the
driver. This function allows the Mercedes-
Benz Center to improve appointment
planning significantly and ensures that your
vehicle receives the best service possible.
i The "Automatic retrieval of vehicle data
for the service due date" function is only
available if the relevant mobile phone
network is available and a data connection
is possible.
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