MERCEDES-BENZ S-Class 2012 W221 Owner's Manual

! Do not use chrome polish on trim pieces.
The trim pieces have a chrome look but are
mostly made of anodized aluminum and
can lose their shine if chrome polish is
used. Use a damp, lint-free cloth instead
when cleaning the trim pieces.
If the chrome-plated trim pieces are very
dirty, you can use a chrome polish. If you
are unsure as to whether the trim pieces
are chrome-plated or not, consult an
authorized Mercedes-Benz Center.
Cleaning the seat covers
! Do not use microfiber cloths to clean
genuine leather, artificial leather or
Alcantara® covers. If used often, these can
damage the cover.
! Observe the following when cleaning:
R clean genuine leather covers carefully
with a damp cloth and then wipe the
covers down with a dry cloth. Make sure
that the leather does not become
soaked. It may otherwise become rough
and cracked. Only use leather care
agents that have been tested and
approved by Mercedes-Benz. You can
obtain these from a qualified specialist
workshop, e.g. a Mercedes-Benz Service
center.
R clean artificial leather covers with a cloth
moistened with a solution containing 1%
detergent (e.g. dish washing liquid).
R clean cloth covers with a microfiber cloth
moistened with a solution containing 1%
detergent (e.g. dish washing liquid). Rub
carefully and always wipe entire seat
sections to avoid leaving visible lines.
Leave the seat to dry afterwards.
Cleaning results depend on the type of
dirt and how long it has been there.
R clean Alcantara® covers with a damp
cloth. Make sure you wipe entire seat
sections to avoid leaving visible lines.
i Note that regular care is essential to
ensure that the appearance and comfort of
the covers is retained over time.
Cleaning the seat beltsXUse clean, lukewarm water and soap
solution.
! Do not clean the seat belts using chemical
cleaning agents. Do not dry the seat belts
by warming them above 176 ‡ (80 †) or
placing them in direct sunlight.
GWARNING
Do not bleach or dye seat belts as this may
severely weaken them. In a crash, they may
not be able to provide adequate protection.
Cleaning the headliner and carpets
XRoof lining: use soft brushes or dry
shampoo if it is particularly dirty.XCarpets: use carpet and textile cleaners
that have been approved and
recommended by Mercedes-Benz.Care469Maintenance and careZ

470

Useful information ............................472
Where will I find...? ...........................472
Flat tire .............................................. 473
Battery ............................................... 478
Jump-starting .................................... 481
Towing and tow-starting ..................483
Fuses .................................................. 485471Breakdown assistance

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Please read the information on qualified
specialist workshops ( Y page 31).
Where will I find...?
First-aid kit
XOpen the trunk lid.XRelease strap :.XRemove first-aid kit ; from the parcel net.
i
Check the expiration date on the first-aid
kit at least once a year. Replace the
contents if necessary, and replace missing
contents.
Vehicle tool kit
The vehicle tool kit can be found in the
stowage well under the trunk floor.
XLift the trunk floor up ( Y page 436).:Folding wheel chock;Vehicle tool kit tray cover=Vehicle tool kit?Jack
"Minispare" emergency spare wheel
The "Minispare" emergency spare wheel can
be found in the stowage well under the trunk
floor.
XLift the trunk floor up ( Y page 436).XTurn stowage tray = counter-clockwise
and remove together with vehicle tool kit
tray ;.XRemove "Minispare" emergency spare
wheel :.
For further information on changing a wheel
and mounting the spare wheel, see
( Y page 473).
472Where will I find...?Breakdown assistance

Flat tire
Preparing the vehicle
Your vehicle may be equipped with a
"Minispare" emergency spare wheel or
MOExtended tires (tires with run-flat
properties) ( Y page 477).
i Vehicle preparation is not necessary on
vehicles with MOExtended tires.
XStop the vehicle as far away as possible
from traffic on solid, non-slippery and level
ground.XSwitch on the hazard warning lamps.XEngage the electric parking brake manually
( Y page 324).XBring the front wheels into the straight-
ahead position.XMove the DIRECT SELECT lever to P.XSwitch off the engine.XVehicles without KEYLESS-GO: remove
the SmartKey from the ignition lock.XVehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics have status 0,
which is the same as the SmartKey having
been removed.XVehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
( Y page 303).XAll occupants must get out of the vehicle.
Make sure that they are not endangered as
they do so.XMake sure that no one is near the danger
area while a wheel is being changed.
Anyone who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.XGet out of the vehicle. Pay attention to
traffic conditions when doing so.XClose the driver's door.Changing a wheel and mounting the
spare wheel
Preparing the vehicleGWARNING
The wheel and tire size of the emergency
spare wheel/spare wheel may differ to that of
the damaged wheel. When using an
emergency spare wheel/spare wheel the
handling characteristics of the vehicle may
change.
Adapt your style of driving accordingly.
Never operate the vehicle with more than one
emergency spare wheel/spare wheel that
differs in size.
Only use an emergency spare wheel/spare
wheel of a differing size briefly and do not
switch off ESP ®
.
When using an emergency spare wheel, you
must not exceed the maximum speed of
50 mph (80 km/h).
GWARNING
Have the emergency spare wheel/spare
wheel replaced with a new wheel as soon as
possible at a qualified specialist workshop
which has the necessary specialist knowledge
and tools to carry out the work required.
Mercedes-Benz recommends that you use an
authorized Mercedes-Benz Center for this
purpose. In particular, work relevant to safety
or on safety-related systems must be carried
out at a qualified specialist workshop.
i Vehicles without a spare wheel/
emergency spare wheel are not equipped
with a tire-change tool kit at the factory. For
more information on which tools are
required to perform a wheel change on your
vehicle, e.g. wheel chock, lug wrench or
alignment bolt, consult an authorized
Mercedes-Benz Center.
Flat tire473Breakdown assistanceZ

XPrepare the vehicle as described
( Y page 473).XRemove the following items (depending on
the vehicle's equipment) from the stowage
well under the trunk floor:
R the emergency spare wheel or spare
wheel
R wheel bolts for the spare wheel/
emergency spare wheel
R the vehicle tool kit
R the folding wheel chock
R the jackXSecure the vehicle to prevent it from rolling
away.
Securing the vehicle to prevent it from
rolling away
GWARNING
Only jack up the vehicle on level ground or on
slight inclines/declines. The vehicle could
otherwise fall off the jack and injure you or
others.
If your vehicle is equipped with a wheel chock,
it can be found in the vehicle tool kit
( Y page 472).
The folding wheel chock is an additional
securing measure to prevent the vehicle from
rolling away, for example when changing a
wheel.
XFold both plates upwards :.XFold out lower plate ;.XGuide the lugs on the lower plate fully into
the openings in base plate =.
Securing the vehicle on level ground
XOn level ground: place chocks or other
suitable items under the front and rear of
the wheel that is diagonally opposite the
wheel you wish to change.
Securing the vehicle on slight downhill gradients
XOn downhill gradients: place chocks or
other suitable items in front of the wheels
of the front and rear axle.
Raising the vehicle
GWARNING
When jacking up the vehicle, only use the jack
which has been specifically approved by
Mercedes-Benz for your vehicle.
The jack is designed exclusively for jacking up
the vehicle at the jacking points built into both
sides of the vehicle. The jack saddle must be
474Flat tireBreakdown assistance

placed centrally under the jacking point. The
jack must always be vertical when in use,
especially on inclines or declines.
The jack is intended only for lifting the vehicle
briefly for wheel changes. It is not suited for
performing maintenance work under the
vehicle. To help avoid personal injury, use the
jack only to lift the vehicle during a wheel
change.
Never get beneath the vehicle while it is
supported by the jack. Keep hands and feet
away from the area under the lifted vehicle.
Always lower the vehicle onto sufficient
capacity jackstands before working under the
vehicle.
Always firmly engage the parking brake and
block the wheels with wheel chocks or other
sizable objects before raising the vehicle with
the jack. Do not disengage the parking brake
while the vehicle is raised.
Make sure that the ground on which the
vehicle is standing and where you place the
jack is solid, level and not slippery. If
necessary, use a large underlay. On slippery
surfaces, such as tiled floors, you should use
a non-slip underlay, for example a rubber mat.
Do not use wooden blocks or similar objects
as a jack underlay. Otherwise, the jack may
not be able to achieve its load-bearing
capacity if it is not at its full height.
Never start the engine when the vehicle is
raised.
Also observe the notes on the jack.XUsing lug wrench :, loosen the bolts on
the wheel you wish to change by about one
full turn. Do not unscrew the bolts
completely.
The jacking points for the jack are located
behind the wheel housings of the front wheels
and in front of the wheel housings of the rear
wheels (arrows).
GWARNING
The jack is designed exclusively for jacking up
the vehicle at the jacking points. The jack
saddle must be placed centrally under the
jacking point.
If you do not position the jack correctly in the
jacking point, the vehicle can fall off the jack
and seriously or fatally injure you or others.
! The jack is designed exclusively for
jacking up the vehicle at the jacking points.
Otherwise, your vehicle could be damaged.
XPosition jack = at jacking point ;.Flat tire475Breakdown assistanceZ

XMake sure that the base of the jack is
positioned directly under the jacking point.XTurn crank ? clockwise until jack = sits
completely on jacking point ; and the
base of the jack lies evenly on the ground.XTurn crank ? until the tire is raised a
maximum of 1.2 inches (3 cm) off the
ground.
Removing a wheel
XUnscrew the uppermost wheel bolt
completely.XScrew alignment bolt : into the thread
instead of the wheel bolt.XUnscrew the remaining wheel bolts fully.
! Do not place wheel bolts in sand or on a
dirty surface. The bolt and wheel hub
threads could otherwise be damaged when
you screw them in.
XRemove the wheel.Mounting a new wheelGWARNING
Always replace wheel bolts that are damaged
or rusted.
Never apply oil or grease to wheel bolts.
Damaged wheel hub threads should be
repaired immediately. Do not continue to
drive under these circumstances! Contact an
authorized Mercedes-Benz Center or call
Roadside Assistance.
Incorrect wheel bolts or improperly tightened
wheel bolts can cause the wheel to come off.
This could cause an accident. Make sure to
use the correct wheel bolts.
GWARNING
Only use genuine Mercedes-Benz wheel bolts.
Other wheel bolts may come loose.
Do not tighten the wheel bolts when the
vehicle is raised. Otherwise, the vehicle could
fall off the jack.
GWARNING
Make sure to use the original length wheel
bolts when remounting the original wheel
after it has been repaired.
Wheel bolts for:
:All alloy wheels and the "Minispare"
emergency spare wheel for alloy wheels;"Minispare" emergency spare wheel for
steel wheels
! Always use wheel bolts : to fit the
"Minispare" emergency spare wheel with
476Flat tireBreakdown assistance

light-alloy wheel. Using other wheel bolts
when fitting the "Minispare" emergency
spare wheel with light-alloy wheel could
damage the brake system.
Always use wheel bolts ; to fit the
"Minispare" emergency spare wheel with
steel wheel. Using other wheels when
fitting the "Minispare" emergency spare
wheel with steel wheel could damage the
brake system.XClean the wheel and wheel hub contact
surfaces.
! To prevent damage to the paintwork, hold
the wheel securely against the wheel hub
while screwing in the first wheel bolt.
XSlide the emergency spare wheel onto the
alignment bolt and push it on.XTighten the wheel bolts until they are
finger-tight.XUnscrew the alignment bolt.XTighten the last wheel bolt until it is finger-
tight.
Lowering the vehicle
XTurn the crank of the jack counter-
clockwise until the vehicle is once again
standing firmly on the ground.XPlace the jack to one side.XTighten the wheel bolts evenly in a
crosswise pattern in the sequence
indicated ( : to A). The tightening torque
must be 110 lb-ft (150 Nm) .GWARNING
Have the tightening torque checked
immediately after a wheel is changed. The
wheels could come loose if they are not
tightened to a torque of 110 lb/ft
(150 Nm) .
XTurn the jack back to its initial position and
store it together with the rest of the tire-
change tool kit in the stowage well under
the trunk floor.
i When you are driving with the emergency
spare wheel mounted, the tire pressure
monitoring system cannot function
reliably. Only restart the tire pressure
monitoring system when the defective
wheel has been replaced with a new wheel.
All mounted wheels must be equipped with
functioning sensors and the defective
wheel should no longer be in the vehicle.
MOExtended tires (tires with run-flat
properties)
MOExtended tires (tires with run-flat
properties) allow you to continue driving your
vehicle even if one or more tires are entirely
deflated.
MOExtended tires may only be used in
conjunction with the activated tire pressure
Flat tire477Breakdown assistanceZ

loss warning system or with the activated tire
pressure monitoring system.
The maximum permissible distance which
can be driven in run-flat mode depends on the
load in the vehicle. You can drive 50 miles
(80 km) if the vehicle is partially laden and
18 miles (30 km) if it is fully laden.
The maximum permissible distance which
can be driven in run-flat mode is counted from
the moment the tire pressure loss warning
appears in the multifunction display.
You must not exceed a maximum speed of
50 mph (80 km/h).GWARNING
The handling characteristics of your vehicle
deteriorate in run-flat mode, for example:
R when cornering
R when braking
R when accelerating rapidly
Adapt your driving style accordingly and avoid
sudden changes in direction and sudden
acceleration, as well as driving over obstacles
(i.e. curbs, potholes), and driving off-road.
This is particularly the case when the vehicle
is heavily laden.
The maximum permissible distance that can
be driven in run-flat mode depends to a large
extent on the loads placed on the vehicle. It
can be shorter due to high speeds, a heavy
load, sudden changes in direction, the road
surface condition, outside temperature, etc.,
or further if you drive carefully and
conservatively.
Do not continue to drive in run-flat mode if:
R you hear banging noises.
R the vehicle starts to shake.
R you see smoke and smell rubber.
R ESP ®
is intervening constantly.
R there are tears in the sidewalls of the tire.
After driving in run-flat mode, you must have
the wheel(s) checked for damage at a
qualified specialist workshop which has the
necessary specialist knowledge and tools to
carry out the work required. The defective tire
must be replaced in every case.
Mercedes-Benz recommends that you use an
authorized Mercedes-Benz Center for this
purpose. In particular, work relevant to safety
or on safety-related systems must be carried
out at a qualified specialist workshop.
i When replacing one or all tires, make sure
that you only use tires marked
MOExtended and of the specified size for
the vehicle.
Battery
Important safety notes
In order for the battery to achieve the
maximum possible service life, it must always
be sufficiently charged.
! Have the battery checked regularly at a
qualified specialist workshop, such as an
authorized Mercedes-Benz Center.
Adhere to the service intervals indicated in
the service booklet or ask a qualified
specialist workshop, such as an authorized
Mercedes-Benz Center.
Have the battery charge checked more
frequently if you use the vehicle mainly for
short trips or if you leave it standing idle for
a lengthy period.
Only replace a battery with a battery that has
been recommended by Mercedes-Benz.
Consult an authorized Mercedes-Benz Center
if you wish to leave your vehicle parked for a
long period of time.
GWARNING
Hybrid vehicles: be sure to read the "HYBRID"
supplement. Otherwise, you could fail to
recognize dangers.
GWARNING
Comply with safety precautions and take
protective measures when handling batteries.
478BatteryBreakdown assistance