service MERCEDES-BENZ SLC 2019 User Guide

have not been approved by Mercedes-Benz.This could lead to malfunctions in safety-rele-vant systems, e.g. the brake system. Use onlygenuine Mercedes-Benz parts or parts of equalquality. Only use tires, wheels and accessoriesthat have been specifically approved for yourvehicle.
Genuine Mercedes-Benz parts are subject tostrict quality control. Every part has been spe-cifically developed, manufactured or selectedfor and adapted to Mercedes-Benz vehicles.Therefore, only genuine Mercedes-Benz partsshould be used.
More than 300,000 different genuineMercedes-Benz parts are available forMercedes-Benz models.
All authorized Mercedes-Benz Centers main-tain a supply of genuine Mercedes-Benz partsfor necessary service and repair work. In addi-tion, strategically located parts delivery cen-ters provide quick and reliable parts service.
Always specify the vehicle identification num-ber (VIN) when ordering genuine Mercedes-Benz parts (Ypage 297).
Operator's Manual
Vehicle equipment
iThis Operator's Manual describes all mod-els and all standard and optional equipmentof your vehicle available at the time of goingto print. Country-specific differences arepossible. Bear in mind that your vehicle maynot feature all functions described here.This also applies to safety-relevant systemsand functions. The equipment in your vehi-cle may therefore differ from that shown inthe descriptions and illustrations.
The original purchase agreement lists all sys-tems installed in your vehicle.
Should you have any questions concerningequipment and operation, please consult anauthorized Mercedes-Benz Center.
The Operator's Manual and MaintenanceBooklet are important documents and shouldbe kept in the vehicle.
Service and vehicle operation
Warranty
The implied warranty for your vehicle appliesin accordance with the warranty terms andconditions in the Service and Warranty Infor-mation booklet.
Your authorized Mercedes-Benz Center willreplace and repair all factory-installed parts inaccordance with the following warranty termsand conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-setts, New York, Pennsylvania, Rhode Islandand Vermont Emission Control System War-ranty
RState warranty enforcement laws (lemonlaws)
Replacement parts and accessories are cov-ered by the Mercedes-Benz Parts and Acces-sories warranties. These are available at anyauthorized Mercedes-Benz Center.
iShould you lose your Service and WarrantyInformation booklet, have an authorizedMercedes-Benz Center arrange for areplacement. The new Service and WarrantyInformation booklet will be posted to you.
Information for customers in Califor-
nia
Under California law you may be entitled to areplacement of your vehicle or a refund of thepurchase price or lease price, if after a reason-able number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair orservice facilities fail to fix one or more sub-stantial defects or malfunctions in the vehiclethat are covered by its express warranty.
During the period of 18 months from originaldelivery of the vehicle or the accumulation of29,000 km (approximately 18,000 miles) onthe odometer of the vehicle, whichever occursfirst, a reasonable number of repair attemptsis presumed for a retail buyer or lessee if oneor more of the following occurs:
(1) the same substantial defect or malfunc-tion results in a condition that is likely to
24Service and vehicle operation
Introduction

cause death or serious bodily injury if thevehicle is driven, that defect or malfunc-tion has been subject to repair two ormore times, and you have directly notifiedMercedes-Benz USA, LLC in writing of theneed for its repair.
(2) the same substantial defect or malfunc-tion of a less serious nature than category(1) has been subject to repair four or moretimes and you have directly notifiedMercedes-Benz in writing of the need forits repair.
(3) the vehicle is out of service by reason ofrepair of the same or different substantialdefects or malfunctions for a cumulativetotal of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Maintenance
The Service and Warranty Booklet describes allthe necessary maintenance work which shouldbe done at regular intervals.
Always have the Service and Warranty Bookletwith you when you bring the vehicle to anauthorized Mercedes-Benz Center. The serviceadvisor will record every service for you in theService and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-gram offers technical help in the event of abreakdown. Calls to the toll-free RoadsideAssistance Hotline are answered by our agents24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)(USA)
1-800-387-0100 (Canada)
For additional information, refer to theMercedes-Benz Roadside Assistance Programbrochure (USA) or the "Roadside Assistance"section in the Service and Warranty booklet(Canada). You will find both in your vehicle lit-erature portfolio.
Change of address or change of own-
ership
In the event of a change of address, pleasesend us the "Notification of Address Change"in the Service and Guarantee booklet or simplycall the Mercedes-Benz Customer AssistanceCenter (USA) at the hotline number1-800-FOR-MERCedes(1-800-367-6372) orCustomer Service Center (Canada) at1-800-387-0100. This will assist us in contact-ing you in a timely manner should the needarise.
If you sell your Mercedes, please leave theentire literature in the vehicle so that it isavailable to the next owner.
If you have purchased a used car, please sendus the "Notification of Used Car Purchase" inthe Service and Guarantee booklet or simplycall the Mercedes-Benz Customer AssistanceCenter (USA) at the hotline number1-800-FOR-MERCedes(1-800-367-6372) orCustomer Service (Canada) at1-800-387-0100.
Vehicle operation outside the USA
and Canada
When you are abroad with your vehicle,observe the following points:
RService facilities or replacement parts maynot be readily available.
RLead-free fuel for vehicles with a catalyticconverter may not be available. Leaded fuelcan cause damage to the catalytic con-verter.
RThe fuel may have a considerably loweroctane number. Unsuitable fuel can causeengine damage.
Some Mercedes-Benz models are available fordelivery in Europe through our European Deliv-ery Program. For details, consult an authorizedMercedes-Benz Center or write to one of thefollowing addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada
Mercedes-Benz Canada, Inc.
Service and vehicle operation25
Introduction
Z

European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions
or system failures. There is a risk of an acci-
dent.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist work-
shop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact
with hot parts of the exhaust system. There
is a risk of fire.
When driving on an unpaved road or off-
road, check the vehicle underside regularly.
In particular, remove trapped plant parts or
other flammable material. Contact a quali-
fied specialist workshop immediately if dam-
age is detected.
GWARNING
Modifications to electronic components,
their software as well as wiring can impair
their function and/or the function of other
networked components. In particular, sys-
tems relevant to safety could also be affec-
ted. As a result, these may no longer func-
tion as intended and/or jeopardize the oper-
ating safety of the vehicle. There is an
increased risk of an accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a highcurb or an unpaved road
Ryou drive too fast over an obstacle, e.g. acurb, a speed bump or a pothole in theroad
Ra heavy object strikes the underbody orparts of the chassis
In situations like this, the body, the under-body, chassis parts, wheels or tires could bedamaged without the damage being visible.Components damaged in this way can unex-pectedly fail or, in the case of an accident,no longer withstand the loads they aredesigned to.
If the underbody paneling is damaged, com-bustible materials such as leaves, grass ortwigs can gather between the underbodyand the underbody paneling. If these materi-als come in contact with hot parts of theexhaust system, they can catch fire.
In such situations, have the vehicle checkedand repaired immediately at a qualified spe-cialist workshop. If on continuing your jour-ney you notice that driving safety isimpaired, pull over and stop the vehicleimmediately, paying attention to road andtraffic conditions. In such cases, consult aqualified specialist workshop.
Declarations of conformity
Vehicle components which receive
and/or transmit radio waves
USA:"The wireless devices of this vehiclecomply with Part 15 of the FCC Rules. Opera-tion is subject to the two following two condi-tions: 1) These devices may not cause harmfulinterference, and 2) These devices mustaccept any interference received, includinginterference that may cause undesired opera-tion. Changes or modifications not expresslyapproved by the party responsible for compli-ance could void the user’s authority to operatethe equipment."
Canada:"The wireless devices of this vehiclecomply with Industry Canada license-exemptRSS standard(s). Operation is subject to thefollowing two conditions: (1) These devicesmay not cause interference, and (2) Thesedevices must accept any interference, includ-
26Operating safety
Introduction

ing interference that may cause undesiredoperation of the device."
Diagnostics connection
The diagnostics connection is used for con-necting diagnostic equipment at a qualifiedspecialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Only connect equipment to a diagnostics
connection in the vehicle, which is approved
for your vehicle by Mercedes-Benz.
GWARNING
Objects in the driver's footwell may restrict
the clearance around the pedals or block a
depressed pedal. This jeopardizes the oper-
ating and road safety of the vehicle. There is
a risk of an accident.
Stow all objects securely in the vehicle so
that they do not get into the driver's foot-
well. When using floormats or carpets, make
sure that they are properly secured so that
they do not slip or obstruct the pedals. Do
not place several floormats or carpets on
top of one another.
!If the engine is switched off and equip-ment on the diagnostics connection is used,the starter battery may discharge.
Connecting equipment to the diagnostics con-nection can lead to emissions monitoringinformation being reset, for example. This maylead to the vehicle failing to meet the require-ments of the next emissions test during themain inspection.
Qualified specialist workshop
An authorized Mercedes-Benz Center is aqualified specialist workshop. It has the neces-sary specialist knowledge, tools and qualifica-tions to correctly carry out the work required
on your vehicle. This is especially the case forwork relevant to safety.
Observe the notes in the Maintenance Book-let.
Always have the following work carried out atan authorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-tions
Rwork on electronic components
Correct use
If you remove any warning stickers, you or oth-ers could fail to recognize certain dangers.Leave warning stickers in position.
Observe the following information when driv-ing your vehicle:
Rthe safety notes in this manual
Rtechnical data for the vehicle
Rtraffic rules and regulations
Rlaws and safety standards pertaining tomotor vehicles
Information about the REACH regula-
tion
The REACH regulation (Regulation (EC) no.1907/2006, Article 33) lays down an informa-tion obligation for substances of very high con-cern (SVHC).
Daimler AG acts in good faith to avoid usingthese SVHCs and to allow the customer tohandle these substances safely. In accordancewith supplier information and internal productinformation from Daimler AG, SVHCs thataccount for more than 0.1 percent by weightof individual products in this vehicle areknown.
More detailed information can be found at thefollowing addresses:
Rhttp://www.daimler.com/reach(Germanversion)
Rhttp://www.daimler.com/reach/en(English version)
Operating safety27
Introduction
Z

Problems with your vehicle
If you should experience a problem with yourvehicle, particularly one that you believe mayaffect its safe operation, we urge you to con-tact an authorized Mercedes-Benz Centerimmediately to have the problem diagnosedand rectified. If the problem is not resolved toyour satisfaction, please discuss the problemagain with an authorized Mercedes-Benz Cen-ter or, if necessary, contact us at one of thefollowing addresses.
In the USA
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required ofmanufacturers under Title 49, Code of U.S.Federal Regulations, Part 575 pursuant to the"National Traffic and Motor Vehicle Safety Actof 1966".
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediately informthe National Highway Traffic Safety Adminis-tration (NHTSA) in addition to notifyingMercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it mayopen an investigation, and if it finds that asafety defect exists in a group of vehicles, itmay order a recall and remedy campaign.However, NHTSA cannot become involved inindividual problems between you, your dealer,or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the VehicleSafety Hotline toll-free at1-888-327-4236(TTY: 1-800-424-9153); go tohttp://www.safercar.gov; or write to:Administrator, NHTSA, 400 Seventh Street,SW., Washington, DC 20590.
You can also obtain other information aboutmotor vehicle safety from
http://www.safercar.gov
Limited Warranty
!Observe the notes in this Operator's Man-ual regarding the correct operation of yourvehicle and possible damage to the vehicle.Damage to the vehicle which is caused byviolation of these notes is not covered bythe Mercedes-Benz implied warranty or thenew or used-vehicle warranty.
QR code for rescue card
The QR codes are secured in the fuel filler flapand on the opposite side on the B-pillar. In theevent of an accident, rescue services can usethe QR code to quickly find the appropriaterescue card for your vehicle. The current res-cue card contains the most important informa-tion about your vehicle in a compact form, e.g.the routing of the electric cables.
You can find more information at http://www.mercedes-benz.de/qr-code.
Data storage
Data storage
A wide range of electronic components in yourvehicle contain data memories.
These data memories temporarily or perma-nently store technical information about:
Rthe vehicle's operating state
Rincidents
Rmalfunctions
In general, this technical information docu-ments the state of a component, a module, asystem or the surroundings.
These include, for example:
Roperating conditions of system components.For example, fluid levels
Rthe vehicle's status messages and those ofits individual components, e.g. number ofwheel revolutions/speed, deceleration inmovement, lateral acceleration, acceleratorpedal position
28Data storage
Introduction

Rmalfunctions and defects in important sys-tem components, e.g. lights, brakes
Rvehicle reactions and operating conditionsin special driving situations, e.g. air bagdeployment, intervention of stability controlsystems
Rambient conditions, e.g. outside tempera-ture
This data is of an exclusively technical natureand can be used to:
Rassist in recognizing and rectifying malfunc-tions and defects
Ranalyze vehicle functions, e.g. after an acci-dent
Roptimize vehicle functions
The data cannot be used to trace the vehicle'smovements.
When your vehicle is serviced, technical infor-mation can be read from the event data mem-ory and malfunction data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranties
Rquality assurance
The vehicle is read out by employees of theservice network (including the manufacturer)using special diagnostic testers. More detailedinformation is obtained from it, if required.
After a malfunction has been rectified, theinformation is deleted from the malfunctionmemory or is continually overwritten.
When operating the vehicle, situations areconceivable in which this technical data, inconnection with other information (if neces-sary, under consultation with an authorizedexpert), could be traced to a person.
Examples include:
Raccident reports
Rdamage to the vehicle
Rwitness statements
Further additional functions that have beencontractually agreed upon with the customerallow certain vehicle data to be conveyed bythe vehicle as well. The additional functionsinclude, for example, vehicle location in caseof an emergency.
COMAND/Mercedes me connect
(Canada: TELEAID)
If the vehicle is equipped with COMAND orMercedes me connect, additional data aboutthe vehicle's operation, the use of the vehiclein certain situations, and the location of thevehicle is compiled through COMAND or theMercedes me connect system.
For additional information, please refer to theCOMAND User Manual or Digital Operator'sManual and/or the Mercedes me connectTerms and Conditions.
Event data recorders
USA only:
This vehicle is equipped with an event datarecorder (EDR). This vehicle is equipped withan event data recorder (EDR). The main pur-pose of an EDR is to record, in certain crash ornear crash-like situations, such as an air bagdeployment or hitting a road obstacle, datathat will assist in understanding how a vehi-cle's systems performed. The EDR is designedto record data related to vehicle dynamics andsafety systems for a short period of time, typi-cally 30 seconds or less.
The EDR in this vehicle is designed to recordsuch data as:
RHow various systems in your vehicle wereoperating
RWhether or not the driver and passengersafety belts were buckled/fastened
RHow far (if at all) the driver was depressingthe accelerator and/or brake pedal; and,
RHow fast the vehicle was traveling
These data can help provide a better under-standing of the circumstances in whichcrashes and injuries occur. NOTE: EDR dataare recorded by your vehicle only if a non-triv-ial crash situation occurs; no data are recor-ded by the EDR under normal driving condi-tions and no personal data (e.g. name, gender,age and crash location) are recorded. How-ever, other parties, such as law enforcementcould combine the EDR data with the type ofpersonally identifying data routinely acquiredduring a crash investigation.
Access to the vehicle and/or the EDR is nee-ded to read data that is recorded by an EDR,and special equipment is required. In addition
Data storage29
Introduction
Z

This is done either by text message or dataconnection. The emergency call systemsends the message or data provided that:
Ryou have subscribed to Mercedes meconnect
Rthe Mercedes me connect service hasbeen activated properly
Rthe necessary mobile phone network isavailable
Protection against theft65
Safety
Z

bulbs of the same type and the specified volt-age.
Marks on the glass tube reduce the service lifeof the bulbs. Do not touch the glass tube withyour bare hands. If necessary, clean the glasstube when cold with alcohol or spirit and rub itoff with a lint-free cloth.
Protect bulbs from moisture during operation.Do not allow bulbs to come into contact withliquids.
Only replace the lamps listed (Ypage 102).Have the bulbs that you cannot replace your-self replaced at a qualified specialist work-shop.
If you require assistance replacing lamps, con-sult a qualified specialist workshop.
If the new lamp still does not light up, consulta qualified specialist workshop.
Bulbs and lamps are an important aspect ofvehicle safety. You must therefore make surethat these function correctly at all times. Havethe headlamp setting checked regularly.
Vehicles with LED headlamps
The front and rear light clusters of your vehicleare equipped with LED light bulbs. Do notreplace the bulbs yourself. Contact a qualifiedspecialist workshop which has the necessaryspecialist knowledge and tools to carry out thework required.
Overview: replacing bulbs/bulb
types
Halogen headlamps
CLow-beam headlamp: H7 55 W
DHigh-beam headlamp: H7 55 W
Replacing the front bulbs
Removing/mounting the cover in the
front wheel housing
XTo remove:switch off the lights.
XTurn the front wheels inwards.
XSlide coverCup and remove it.
XTo install:reinsert coverCand slide itdown until it engages.
Low-beam headlamps (halogen head-
lamps)
XRemove the cover in the front wheel hous-ing (Ypage 102).
XTurn housing coverCcounter-clockwiseand pull it out.
XPush barDupwards.
XRemove connector

During braking:
Ra warning tone sounds
RtheRelease Parking BrakeRelease Parking Brakemessageappears
Rthe redI(USA only) or$(Canadaonly) indicator lamp in the instrument clus-ter flashes
When the vehicle has been braked to a stand-still, the electric parking brake is applied.
Parking the vehicle for a long period
If you leave the vehicle parked for longer thanfour weeks, the battery may be damaged byexhaustive discharging.
If you leave the vehicle parked for longer thansix weeks, the vehicle may suffer damage as aresult of lack of use.
XVisit a qualified specialist workshop andseek advice.
iYou can obtain information about tricklechargers from a qualified specialist work-shop.
Driving tips
General notes
Important safety notes
GWARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could
affect, for example, the power steering and
the brake boosting effect. You will require
considerably more effort to steer and brake.
There is a risk of an accident.
Do not switch off the ignition while driving.
GWARNING
If you operate mobile communication equip-
ment when driving, you may be distracted
from the traffic situation. You could also
lose control of the vehicle. There is a risk of
an accident.
Only operate this equipment when the vehi-
cle is stationary.
Observe the legal requirements for the countryin which you are driving. Some jurisdictionsprohibit the driver from using a mobile phonewhile driving a vehicle.
If you make a call while driving, always usehands-free mode. Only operate the telephonewhen the traffic situation permits. If you areunsure, pull over to a safe location and stopbefore operating the telephone.
Bear in mind that at a speed of only 30 mph(approximately 50 km/h), the vehicle covers adistance of 44 ft (approximately 14 m) persecond.
Drive sensibly – save fuel
Observe the following tips to save fuel:
RThe tires should always be inflated to therecommended tire pressure.
RRemove unnecessary loads.
RWarm up the engine at low engine speeds.
RAvoid frequent acceleration or braking.
RObserve the service intervals in the Mainte-nance Booklet or in the service interval dis-play. Have all the maintenance work carriedin accordance with Daimler AG regulations.
Fuel consumption also increases when drivingin cold weather, in stop-start traffic and in hillyterrain.
Drinking and driving
GWARNING
Drinking and driving and/or taking drugs
and driving are very dangerous combina-
tions. Even a small amount of alcohol or
drugs can affect your reflexes, perceptions
and judgment.
The possibility of a serious or even fatal
accident is greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Drivingtips137
Driving an d parking
Z

Emission control
GDANGER
Combustion engines emit poisonous
exhaust gases such as carbon monoxide.
Inhaling these exhaust gases is hazardous to
health and can result in poisoning. There is a
risk of fatal injury. Therefore, never leave the
engine running an enclosed space without
adequate ventilation.
Certain engine systems are designed to keepthe level of poisonous components in exhaustfumes within legal limits.
These systems only work at peak efficiency ifthey are serviced exactly in accordance withthe manufacturer's specifications. Always havework on the engine carried out at a qualifiedspecialist workshop. Mercedes-Benz recom-mends that you use an authorized Mercedes-Benz Center for this purpose. In particular,work relevant to safety or on safety-relatedsystems must be carried out at a qualified spe-cialist workshop.
The engine settings must not be changedunder any circumstances. Furthermore, allspecific service work must be carried out atregular intervals and in accordance with theMercedes-Benz service requirements. Detailscan be found in the Maintenance Booklet.
ECO display
The ECO display shows you how economicalyour driving style is. The ECO display assistsyou in achieving the most economical drivingstyle for the selected settings and prevailingconditions. Your driving style can significantlyinfluence the vehicle's consumption.
CAcceleration
DCoasting