service MERCEDES-BENZ SPRINTER 2011 MY11 Warranty Manual

Sprinter
Service and Warranty Information 2011

1
Original Owner’s Name
Street Address
City and State Zip Code
Vehicle Identification Number (VIN)
Warranty Start Date (In-Service Date) Mileage at Delivery
Selling authorized Sprinter Dealer Code
City State
Second Owner’s Name Third Owner’s Name
Street Address Street Address
City and State Zip Code City and State Zip Code
Date of Second
PurchaseMileage at
PurchaseDate of Third
PurchaseMileage at
Purchase
Warranty Coverage applies to all vehicle owners. To protect you in the event of a recall or any que-
stions concerning your limited warranty, please fill out and return the business reply card included
in this booklet to inform us about ownership or address changes.

2
IMPORTANT
This booklet contains the warrantor's limited warranties. It
should be kept in your vehicle and presented to your authorized
Sprinter Dealer if any warranty service is needed.
The limited warranty text begins on (

Page 4) of this booklet.

3
Your Legal Rights Under These Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s Covered
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Diesel Engine Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Corrosion Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Restraint System Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
What’s Not Covered
Modifications Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Maintenance Costs Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Racing Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Certain Kinds of Corrosion Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Other Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered . . . . . . . . . . . . . . . . . . . . 11
Restricted Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Other Terms of Your Warranties
Exchanged Parts May Be Used in Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . 12
Pre-Delivery Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Production Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Emission Warranties Required by Law
Federal Emission Warranty - Diesel Heavy Duty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
California Emission Warranty - Diesel Medium Duty. . . . . . . . . . . . . . . . . . . . . . . . . 14
How to Get Warranty Service
Where to Take Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to Get Tow Service - U.S. or Canada Only. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Emergency Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Further Steps You Can Take and How to Get More Information . . . . . . . . . . . . . . . . 21
Getting Service Under the California Emission Warranties . . . . . . . . . . . . . . . . . . . . 21
How to Deal with Warranty Problems
Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Helpful Addresses and Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optional Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Maintenance
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Where to Go For Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Contents

Service and Warranty4
The limited warranties contained in this booklet are the only express warranties that the
vehicle warrantor makes for your vehicle. These limited warranties give you specific legal
rights. You may also have other rights that vary from state to state.
For example, you may have some implied warranties, depending on the state where your
vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time periods
covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these implied
warranties do not apply and the vehicle warrantor completely disclaims them to the ex-
tent allowed by law. And the implied warranty of fitness for a particular purpose does not
apply if your vehicle is used for racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts, so the
above limitations may not apply to you.
Incidental and Consequential Damages Not Covered
These limited warranties do not cover any incidental or consequential damages
connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone, travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states do not allow incidental or consequential damages to be excluded or
limited, so this exclusion may not apply to you.
Your Legal Rights Under These Limited Warranties

Service and Warranty5
New Vehicle Limited Warranty:
A. Who Is Covered?
You are covered by the New Vehicle Limit-
ed Warranty if you are a purchaser for use
of the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty covers
the cost of all parts and labor needed to re-
pair any item on your Sprinter vehicle
when it left the manufacturing plant that is
defective in material, workmanship or fac-
tory preparation. There is no list of covered
parts since the only exception is tires. You
pay nothing for repairs covered by this lim-
ited warranty. These warranty repairs or
adjustments including all parts and labor
connected with them will be made by your
authorized Sprinter Dealer at no charge,
using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate war-
ranties offered by their makers. They are
not covered by the Basic Limited
Warranty:
• tires; or
• items added or changed after your
Sprinter vehicle left the manufacturing
plant, such as accessories or protection
products, or items changed because of-
customization or van conversion (except
Genuine Mercedes-Benz accessories de-
signed for Sprinter, and installed by an
authorized Sprinter Dealer). Be sure you
get a copy of any warranty that applies
to these items from your authorized Sprinter Dealer, or from the maker of the
product. You can find the tire warranty
statements in your Owner’s Literature
Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty covers
the cost of towing your vehicle to the near-
est authorized Sprinter Dealer if your vehi-
cle cannot be driven because a covered
part has failed, see (

Page 20).
E. When It Begins
The New Vehicle Limited Warranty begins
on either of the following dates, whichever
is earlier:
• the date you take initial delivery of the
vehicle;
or
• the date when the vehicle was first put
into service - for example, as an author-
ized Sprinter Dealer “demo” or as a com-
pany vehicle of the vehicle distributor.
What's Covered

Service and Warranty6
New Vehicle Limited Warranty: (cont’d)
F. When It Ends
The New Vehicle Limited Warranty lasts for
36 months from the date it begins or for
36,000 miles on the odometer, whichever
occurs first. But the following items are-
covered only for 12 months or for 12,000
miles on the odometer, whichever occurs
first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch disc and linings;
• receiver-drier filter;
• windshield and rear window; and
• wheel alignment and wheel balancing
G. Registration and Operation
Requirements
The New Vehicle Limited Warranty covers
your vehicle only if:
• it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or Canada,
see (

Page 19); and
• it’s operated and maintained in the
manner described in your Operator's
Manual and Maintenance Booklet.H. If Your Vehicle Leaves the United
States (We Include U.S. Possessions
and Territories as Part of the United
States for Warranty Purposes):
EXCEPT WHERE SPECIFICALLY RE-
QUIRED BY LAW, THERE IS NO WAR-
RANTY COVERAGE ON THIS VEHICLE IF
IT IS SOLD IN OR REGISTERED IN
COUNTRIES OTHER THAN THE UNITED
STATES.
This policy does not apply to vehicles that
have received authorization for export
from the vehicle distributor. Authorized
Sprinter Dealers may not give authoriza-
tion for export. You should consult an au-
thorized Sprinter Dealer to determine this
vehicle's warranty coverage if you have
any questions.
This policy does not apply to vehicles reg-
istered to U.S. government officials or mil-
itary personnel on assignment outside of
the United States.
What's Covered

Service and Warranty7
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine Lim-
ited Warranty for up to 5 years or 100,000
miles on the odometer, whichever comes
first.
B. What's Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and com-
ponents are covered by the Diesel Engine
Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed components
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chains
and cover
• turbocharger housing and internal parts
• valve covers
• water pump and housing
C. When It Begins
The Diesel Engine Limited Warranty begins
on either of the following dates, whichever
is earlier:
• the date you take delivery of the vehicle;
or
• the date when the vehicle was first put
into service - for example, as a dealer
“demo” or as a company vehicle of the
vehicle distributor. D. Towing Costs Are Covered
The Diesel Engine Limited Warranty covers
the cost of towing your vehicle to the near-
est authorized Sprinter Dealer if your vehi-
cle cannot be driven because a covered
part has failed. If you choose to go to an-
other dealership, you will be responsible
for the cost if the extra distance exceeds
10 miles. For information on how to get
towing service in the United States and
Canada, see (

Page 20).
Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for
use of the vehicle.
B. What's Covered
This limited warranty covers the cost of all
parts and labor needed to repair or replace
any sheet metal panels that get holes from
rust or other corrosion. If a hole occurs be-
cause of something other than corrosion,
this limited warranty does not apply. Cos-
metic or surface corrosion - resulting, for
example, from stonechips or scratches in
the paint - is not covered. For more details
on what is not covered by this limited war-
ranty, see (

Page 10).
What's Covered

Service and Warranty8
Corrosion Warranty (cont’d)
C. How Long It Lasts
The Corrosion limited warranty starts
when your New Vehicle Limited Warranty
begins, see (

Page 5). This limited war-
ranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36
months, with no mileage limit.
• For an outer-body sheet metal panel
- one that is finish-painted and that
someone can see when walking around
the vehicle - the limits are 5 years or
100,000 miles on the odometer, which-
ever occurs first.
Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the
State of Kansas, seatbelts and related
seatbelt components are warranted
against defects in workmanship and mate-
rials for 10 years, regardless of mileage.
This limited warranty does not cover re-
placement of seatbelts and related compo-
nents required as the result of collision.
What's Covered

Service and Warranty9
Modifications Not Covered
A. Some Modifications Do Not Void the
Limited Warranties But Are Not Cov-
ered
Certain changes that you might make to
your vehicle do not, by themselves, void
the limited warranties described in this
booklet. Examples of some of these chang-
es are:
• installing non-Genuine Mercedes-Benz
parts, components, or equipment (such
as a non-Genuine Mercedes-Benz radio
or speed control); and
• using special non-Genuine Mercedes-
Benz materials or additives.
But your limited warranties do not cover
any part that was not on your Sprinter ve-
hicle when it left the manufacturing plant
or is not certified for use on your vehicle.
Nor do they cover the costs of any repairs
or adjustments that might be caused or
needed because of the installation or use
of non-Genuine Mercedes-Benz parts,
components, equipment, materials, or ad-
ditives.
Performance or racing parts are consid-
ered to be non-Genuine Mercedes-Benz
parts. Repairs or adjustments caused by
their use are not covered under your limit-
ed warranties.
Examples of the types of alterations not
covered are:
• installing accessories - except for Genu-
ine Mercedes-Benz accessories installed
by an authorized Sprinter Dealer;
• applying rustproofing or other protection
products;• changing the vehicle's configuration or
dimensions, such as converting the
vehicle into a limousine or food service
vehicle; or
• using any refrigerant that the parts dis-
tributor has not approved.
B. Some Modifications That WILL Void
Your Limited Warranties
These actions will void your limited warran-
ties:
• disconnecting, tampering with, or alter-
ing the odometer will void your warran-
ties, unless your repairing technician
follows the legal requirements for repair-
ing or replacing odometers; or
• attaching any device that disconnects
the odometer will also void your warran-
ties.
Environmental Factors Not Covered
Your limited warranties do not cover dam-
age caused by environmental factors such
as airborne fallout, bird droppings, chemi-
cals, tree sap, salt, ocean spray, acid rain,
and roadhazards. Nor do your limited war-
ranties cover damage caused by hail-
storms, windstorms, tornadoes,
sandstorms, lightning, floods, and earth-
quakes.Your limited warranties do not cov-
er conditions resulting from anything
impacting the vehicle.
This includes cracks and chips in glass,
scratches and chips in painted surfaces, or
damage from collision.
What's Not Covered