MERCEDES-BENZ SPRINTER 2012 MY12 Maintenance Booklet

9065843293Order no. 6462
6125 13 Part no.90 65 84 32 93 Edition MY 2011 MB So
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Sprinter
Maintenance Booklet

Thank you for choosing the new Sprinter
We hope you enjoy your Sprinter. Vehicle
safety
and operational reliability are two very
important factors. To maintain them, regular
maintenance services are necessary.
We continuously strive to improve our
product and ask for your understanding that
we reserve the right to make changes in the
periodic maintenance work for our vehicles.
The information in this booklet is accurate as
of the press date. At the time of your
scheduled maintenance appointments with
your authorized Sprinter dealer, your vehicle
will be serviced in accordance with the most
up-to-date version of the maintenance work
information corresponding to your vehicle's
age or mileage. Please check with your
authorized Sprinter dealer for any changes to
the periodic maintenance work required for
your vehicle. PLEASE NOTE
WE STRONGLY RECOMMEND THAT YOU
HAVE YOUR VEHICLE SERVICED BY AN
AUTHORIZED SPRINTER DEALER WHO IS
FULLY

EQUIPPED TO PROVIDE THIS SERVICE
AND THAT GENUINE MERCEDES-BENZ
PARTS BE USED.
EMISSION CONTROL COMPONENTS AND
SYSTEMS CAN BE MAINTAINED, REPLACED,
OR REPAIRED BY ANY AUTOMOBILE REPAIR
WORKSHOP OR INDIVIDUAL USING
CERTIFIED PARTS.
THE USE OF DEFECTIVE OR NON-
EQUIVALENT PARTS CAN RESULT IN YOUR
EMISSIONS PERFORMANCE WARRANTY
CLAIM BEING DENIED. Symbols
The following symbols are used in this
Maintenance Booklet: !
Highlights hazards that may result in
damage to your vehicle.
i Helpful tips or other useful information.
Y Page This symbol informs you where you
can find further information on a
topic.
YY This continuation symbol indicates
that a warning or procedure is
continued on the next page. Vehicle distributor/Vehicle
warrantor/Parts distributor
Mercedes-Benz USA LLC
One Mercedes Drive
Montvale, NJ 07645-0350
Customer Assistance Center:
1-877-762-8267
Mercedes-Benz USA LLC is a Daimler
company

General information ..............................
2
Vehicle data ............................................. 2
Protecting the environment ..................... 2Maintenance Booklet
............................4
Introduction ............................................. 4
Active Service System (ASSYST) ........ 4
Tire rotation ....................................... 5
Arduous operating conditions ............ 5
Wear items .........................................
6
Approved engine oils and filters ......... 6
Regular checks .................................. 6
Notes on the warranty ....................... 7
Service records .................................. 7
Parts/operating materials ................. 7
Emission system maintenance ................. 8 Emission control system caution -
diesel engines .................................... 8
BlueEFFICIENCY ®
exhaust gas
aftertreatment using DEF ................... 8
Description of emission system
maintenance jobs .................................... 8
Changing the engine oil and filter ...... 9
Replacing the air filter ........................ 9
Replacing the fuel filter ...................... 9
Checking the diesel particle filter ...... 9
Emptying and refilling DEF ................. 9
Maintenance service descriptions ........... 9
Vehicle maintenance service work
(including emission system
maintenance) ..................................... 9
Maintenance service descriptions ...10
Additional work ................................ 12
Confirmations ........................................ 12
Tire rotation ..................................... 12
Delivery inspection .......................... 15
Maintenance service
confirmations ................................... 16
9065843293 É906584329
3'ËÍ
Contents
1

Vehicle data
X X
Model Vehicle identification number (VIN)
X X
Date of the first registration Paint and code
X X
License plate License plate
X X
License plate License plate
X X
License plate License plate
X X
License plate License plate
Protecting the environment
Natural resources form the basis of our
existence
on this planet. The objectives of our
policy are for these resources to be used
sparingly and in a manner which takes the
requirements of both nature and humanity
into account.
Our declared policy is integrated
environmental protection. This policy starts
at the root causes and encompasses in its
management decisions all the consequences
for the environment which could arise from
production processes or the products
themselves.
You too can help to protect the environment
by operating your Sprinter in an
environmentally responsible manner. Fuel consumption and the wear of your
engine, brakes and tires are largely
dependent on operating conditions and your
individual driving style. To reduce fuel
consumption and wear, note the following:
R
avoid short trips.
R always ensure that the tire pressure is
correct.
R avoid frequent and abrupt acceleration.
R avoid carrying unnecessary ballast.
R remove ski attachments and roof racks if
they are no longer being used.
R do not warm up the engine when the
vehicle is stationary.
R shift
gears such that each gear is used only
up to 2
/ 3 of its maximum engine speed.
R monitor the fuel consumption.
A regularly serviced vehicle will also help
protect the environment. Observe the
maintenance intervals indicated by the
ASSYST service interval display, as well as
any other maintenance work that is described
in this booklet. 2
Protecting the environment
General information

We recommend that you have the
maintenance service carried out by an
authorized Sprinter dealer using genuine
Mercedes-Benz parts. Protecting the environment
3General information

Introduction
Active Service System (ASSYST)
General notes Your Sprinter is equipped with the
Active
Service System (ASSYST) . The
maintenance computer tracks distance
driven and the time elapsed since your last
service.
The maintenance service is shown in
the multifunction display in the instrument
cluster.
Approximately one month before the
maintenance service is due, the multifunction
display shows a message. It indicates when
the next maintenance service is due in miles
or days.
The icons or letters on the service indicator
show the type of service that is due.
¯ or A Oil Service Plus
° or B Maintenance service
Service due date display Vehicles with steering wheel buttons
One of the following messages appears:
^¯Service A: due in ... days
^¯Service A: due in ... miles
^¯Service A Carry out now
Vehicles without steering wheel buttons
One of the following messages appears:
^¯
for service A
^° for service B
The remaining distance in miles (mi) or the
remaining time in days (d) is shown.
Service due date has been exceeded A qualified specialist workshop, e.g. an
authorized Sprinter dealer resets the service
indicator during the service. Vehicles with steering wheel buttons
If the service due date has been exceeded,
one of the following messages will appear in
the display:
^¯Service
A: overdue by ... days
^¯Service A: overdue by ...
miles
A warning tone also sounds.
Vehicles without steering wheel buttons
If the service due date has been exceeded,
the ¯ or ° service icons flash for 10
seconds after the ignition is switched on. A
minus

sign also appears in front of the service
due date.
Service information You can find a list with descriptions of the
maintenance work in this booklet, from
(Y page 10). Following every maintenance
service, the authorized Sprinter dealer will
reset the service interval display by
confirming

the maintenance work performed.
The authorized Sprinter dealer performing the
maintenance services will confirm the work
has been carried out using the confirmation
pages in this Service Booklet (Y page 16).
We continuously strive to improve our
product and ask for your understanding that
we reserve the right to make changes in the
periodic maintenance work for our vehicles.
The information in this booklet is accurate as
of the press date. At the time of your
scheduled maintenance appointments with
your authorized Sprinter dealer, the most
current maintenance work information will be
utilized for your vehicle's age or mileage.
Please check with your authorized Sprinter
dealer for any changes to the periodic
maintenance work for your vehicle.
i If the ASSYST service interval display has
been accidentally reset, have an authorized
Sprinter dealer correct the setting. A reset
should only be performed once the
corresponding maintenance service has 4
Introduction
Maintenance Booklet

been carried out. Resetting the ASSYST
service
interval display without performing
the corresponding maintenance service
may result in engine damage and/or
damage to other vehicle parts that are not
covered by the limited warranty for new
vehicles. Tire rotation
Your vehicle's tires are a critical component
to overall vehicle performance and vehicle
stability. The useful life of tires will vary and
is proportional to tire type, speed rating,
ambient

conditions, tire loading, tire inflation
pressure, road surfaces, and individual
driving style. We therefore recommend
regularly checking the tires for wear and
correct tire pressure, and - if the tire
configuration allows - that the tires are
rotated regularly.
Tires can only be rotated on vehicles with the
same tire size on the front and rear axles.
If your vehicle's tire configuration allows for
tire rotation, tire rotation should be
performed in accordance with the
recommended intervals, or sooner at first
signs of irregular (uneven) tread wear. Tire
rotation recommendations will likely
necessitate a tire rotation at least at every Oil
Service Plus/maintenance service.
Single tires at rear If your vehicle is equipped with the same tire
dimensions,

tires can be rotated by observing
a front-to-rear rotation pattern that will
maintain the intended rotation (spinning)
direction of the tire (on unidirectional tires, an
arrow on the sidewall indicates the intended
rotation or spinning direction of the tire).
Double tires at the rear If your vehicle is fitted with tires of the same
size,

the tires on the front axle can be rotated
with the inner tires on the rear axle in pairs
so that the intended rotation (spinning) direction of the tires remain the same. If the
tread

pattern on the tires is not unidirectional,
the outer tires can be rotated from one side
to another on the rear axle. Diagram showing tire rotation for single and double
tires
This Maintenance Booklet contains a
practical tire rotation confirmation page,
which you can use to record the date and
mileage for every tire rotation (
Y page 5). Arduous operating conditions
The maintenance intervals have been
determined

so that the vehicle, under normal
operating conditions, should operate
properly between maintenance services.
Arduous operating conditions may require
that the following parts be replaced at shorter
intervals:
R INTERIOR FILTERS
For example, dust filter, recirculating air
filter, activated charcoal filter or
combination filter) are replaced as required
by the maintenance computer. Under
severe dust conditions, or if the climate
control is operated frequently in air
recirculation mode, the filters should be
replaced more frequently than indicated by
the maintenance computer.
R COOLANT
The coolant (water/anticorrosion/
antifreeze mixture) should be replaced at
the specified maintenance intervals. Introduction
5
Maintenance Booklet

Replacement of coolant may be required
more
frequently if coolant is not maintained
according to instructions and/or other
than approved anticorrosion/antifreeze
products for your vehicle are being used.
You can find coolant instructions under the
"Coolant" section of the vehicle Operator's
Manual. Contact an authorized Sprinter
dealer for a list of anticorrosion/antifreeze
products that are approved for your
vehicle. Wear items
The
maintenance computer recommends the
inspection of certain wear parts, however, it
cannot judge the condition of these wear
parts. Only a qualified aftersales technician
can determine if a wear part should be
replaced. Approved engine oils and filters
General information about engine oil Engine oils and oil filters are especially tested
for their suitability in our engines and
durability

for our service intervals. Therefore,
only use approved engine oils and oil filters
required for vehicles with a maintenance
computer. Conventional petroleum-based
oils must not be used for vehicles equipped
with the ASSYST maintenance computer.
The following cases are not covered by the
limited warranty for new vehicles:
R using engine oils and oil filters of
specification other than those expressly
required by the maintenance computer.
R changing the engine oil and oil filter at
longer change intervals than those
specified by the maintenance computer.
R using any oil additives.
We recommend MOBIL OIL. MB sheet numbers Use the following table to determine the MB
sheet numbers. Refer to the Operator's
Manual to determine the engine type of your
vehicle. The model and engine type can be
found in the "Service products and
capacities" section of the "Technical data"
chapter under "Engine oil".
Engine type MB sheet number
642 228.51, 229.51
i
MB sheet numbers are printed on the
outside of the oil container.
Viscosity grades for engine oils In this table, select the oil viscosity according to
the lowest anticipated air temperature before the
next oil change.
Regular checks
In addition to the maintenance service, you
should also perform regular checks on the
following (e.g. weekly, when refueling or
before any long journey):
R Oil level – Depending on the vehicle
equipment,

check the oil level of the engine
using either the oil dipstick or using the
control system via the multifunction
steering wheel/multifunction display.
Refer to the Operator's Manual for further 6
Introduction
Maintenance Booklet

information about measuring the engine oil
level.
R Coolant level – The correct procedure for
checking the coolant level is described in
the Operator's Manual.
R Brake
fluid level – If the brake fluid has to
be topped up, visit an authorized Sprinter
dealer and have the cause determined, e.g.
leakage or worn brake pads.
R Windshield washer system – If the
washer fluid level falls below 1/3 full, the
warning lamp for the washer fluid level
lights up. Add washer fluid mixed with an
approved windshield washer solvent/
concentrate, test function and check wiper
blades.
R Lighting system
R Tire condition and tire pressure – Check
at least once a month. Refer to the "Tires
and Wheels" section in the Operator's
Manual for guidelines and the correct
procedure for checking the tire condition
and tire pressure. Notes on the warranty
An extensive and well-equipped network of
authorized Sprinter dealers is available to
carry

out maintenance work. Your authorized
Sprinter dealer can ensure that your vehicle
is thoroughly serviced and repaired by
professionals.
Please see the Service and Warranty
Information Booklet for detailed information
on warranty terms and coverage.
Please observe the maintenance
instructions in this Maintenance Booklet,
even if you allow a third party to use the
vehicle and entrust them with the vehicle
care. This way, you can ensure that your
warranty rights are not affected.
Service, replacement, or repair of the
emission control devices and systems
can be performed by any automotive
repair establishment or individual using
certified parts. We strongly recommend that any
maintenance work on your vehicle is
carried out by your authorized Sprinter
dealer

which is fully equipped to perform
this service.
Please note that engines have to be serviced
in accordance with special instructions and
using special measuring equipment to
comply with legal requirements concerning
exhaust emissions. Modifications to or
tampering with emissions components is not
permissible. Your authorized Sprinter dealer
is familiar with the relevant regulations. Service records
Your authorized Sprinter dealer will certify in
this booklet the maintenance services on
your vehicle which it has performed.
Other than the maintenance services
described,

the Maintenance Booklet does not
record or reflect any repair work that may
have been performed on your vehicle. Please
keep those receipts with your vehicle
records.
You can find information about the warranty
in your Service and Warranty Information
Booklet.
Your authorized Sprinter dealer will gladly
provide more information on the
maintenance of your vehicle. Parts/operating materials
We only recommend the use of genuine
Mercedes-Benz parts for service and repair
work,

as these conform to our specifications.
In addition, only fuels, lubricants and
corrosion inhibitor/antifreeze that
correspond to the factory specifications
should be used. Please see your authorized
Sprinter dealer for more information on this
subject. Introduction
7
Maintenance Booklet

Emission system maintenance
Emission control system caution -
diesel engines
Your Sprinter is equipped with emission
control
devices to comply with current diesel
exhaust emission regulations in countries
where the vehicle is certified for sale.
Observe our recommended maintenance
instructions in order to ensure the proper
operating state of your vehicle.
Observe the following:
a) Diesel engines require diesel fuel with
extremely low sulfur content for road vehicles
(maximum 15 ppm sulfur), in compliance with
ASTM standard D975. Failure to use ultra low
sulfur highway diesel fuel (ULSD) can severely
damage the vehicle's exhaust gas
aftertreatment system.
b) We approve the use of B5 (standard ULSD
which may contain up to 5% bio-diesel) for all
BlueEFFICIENCY ®
diesel engines.
Diesel fuels which contain a higher proportion
of bio-diesel, e.g. B20, or pure bio-diesel fuel
can severely damage the engine and fuel
system and are not permitted.
Contact your service center for further
information. If the B5 biodiesel blend is not
sufficiently labeled to clearly indicate that it
meets the USLD standard, it should not be
used. The New Vehicle Limited Warranty for
new vehicles does not cover damage caused
by the use of fuels not meeting fuel standards
approved by the distributor named on the
inside of the front cover.
c) The prescribed engine maintenance
work must be carried out fully and at the
required intervals.
d) Exhaust gas aftertreatment system
operation must not be modified in any
way. Alterations are not permissible by law.
Alterations can also damage the catalytic
converter and result in increased fuel
consumption and impaired engine running
conditions. If the "CHECK ENGINE" indicator lamp lights
up

in the instrument cluster when the engine
is running, this indicates that there may have
been a malfunction in the engine control
system or in the exhaust gas aftertreatment
system.
We recommend that the malfunction is
checked as soon as possible. BlueEFFICIENCY
®
exhaust gas
aftertreatment using DEF
BlueEFFICIENCY ®
exhaust gas
aftertreatment requires a reducing agent
(DEF) in order to function properly.
Maintaining

the level and condition of the DEF
is part of the regular maintenance service
work.
DEF is a non-flammable, non-toxic, colorless
and odorless, water-soluble liquid.
! Only use DEF according to ISO 22241. Do
not add special additives to DEF or dilute it
with water. This can damage the
BlueEFFICIENCY ®
exhaust gas
aftertreatment. Description of emission system
maintenance jobs
The composition of exhaust emissions is
influenced not only by the exhaust gas
aftertreatment system, but also by various
engine parts and their settings.
Maintenance of the exhaust system must
therefore include these engine parts. Some
maintenance jobs are actually only tests.
They are important, however, because they
allow early detection of discrepancies which
can later lead to increased exhaust
emissions.

It is generally less costly to adjust
deviations of this sort immediately than to
wait until they incur high repair costs. The
maintenance intervals have been determined
so that the vehicle, under normal operating 8
Description of emission system maintenance jobs
Maintenance Booklet