ESP MERCEDES-BENZ SPRINTER 2014 MY14 Operator’s Manual

The air bag installation locations are identi-
fied by the label SRS/AIRBAG or AIRBAG.
R Front air bags (Y page 45)
R Thoraxbags (Y page 45)
R Window curtain air bags (Y page 46)
The air bags are deployed if the air bag control
unit detects the need for deployment. Only in
the event of such a situation will they provide
their supplemental protection.
If the driver and co-driver do not wear their
seat belts, it is not possible for the air bags to
provide their supplemental protection.
In the event of other types of impacts and
impacts below air bag deployment thresh-
olds, the air bags will not deploy. The driver
and passengers will then be protected to the
extent possible by a properly fastened seat
belt. A properly fastened seat belt is also
needed to provide the best possible protec-
tion in a rollover.
Air bags provide additional protection, but are
not a substitute for the seat belts. All vehicle
occupants must fasten their seat belts
regardless of whether your vehicle is equip-
ped with air bags or not.
If an air bag is deployed, you will hear a bang
and a small amount of powder is released
briefly. Only in rare cases will the bang affect
your hearing. The powder emitted is not gen-
erally hazardous to health. The 007Ewarning
lamp lights up. If it is safe to do so:
X Exit the vehicle immediately.
If you are unable to leave the vehicle:
X Open a window.
You will be able to breathe in fresh air and
avoid respiratory problems.
It is important for your safety and that of any
passengers to have deployed air bags
replaced and to have any malfunctioning air
bags repaired. This will help to make sure the
air bags continue to perform their protective
function for the vehicle occupants in the
event of a crash. Front air bags
Driver's air bag
0043inflates in front of the
steering wheel; co-driver's front air bag 0044
inflates in front of and above the glove box
and center console.
The front air bags increase the degree of pro-
tection afforded to the driver and co-driver
against head and chest injuries.
They are deployed:
R in certain frontal collision situations
R if the system determines that air bag
deployment can offer additional protection
to that provided by the seat belt
R if the respective seat belt is fastened
R independently of other air bags in the vehi-
cle
If the vehicle rolls over, the front air bags are
generally not deployed. The front air bags are
deployed if it is detected that the vehicle is
decelerating rapidly in the longitudinal direc-
tion.
In collision situations with low predicted
impact severity the front air bags are not
deployed. You will then be protected by the
seat belt, provided that it is fastened.
Thoraxbags G
WARNING
Only use seat covers which have been tested
and approved for your vehicle type by the dis-
tributor named on the inside of the front
cover. The use of seat covers or other seat
coverings may cause a malfunction when the Occupant safety
45Safety
Z

Child-proof locks for the sliding door/
rear door G
WARNING
If children are traveling in the vehicle, they
could:
R open doors, thus endangering other people
or road users
R exit the vehicle and be caught by oncoming
traffic
R operate vehicle equipment and become
trapped
There is a risk of an accident and injury.
Always activate the child-proof locks and
override feature if children are traveling in the
vehicle. When leaving the vehicle, always take
the key with you and lock the vehicle. Never
leave children unattended in the vehicle.
The child-proof locks are in the sliding door
and rear door. Child-proof lock for the sliding door
Child-proof lock for the rear door
0043
Latch
0048 Door secured
0049 Door released
You can use the child-proof locks in the doors
to secure the sliding door and the rear door
individually.
A door with an activated child-proof lock can-
not be opened from the inside. It can only be
opened from the outside if the vehicle is
unlocked.
X To activate/deactivate: slide latch0043in
the corresponding direction.
X Then, make sure that the child-proof locks
are working properly. Child-proof locks
55Safety Z

Pets in the vehicle
G
WARNING
If you leave animals unattended or unsecured
in the vehicle, they could press buttons or
switches, for example.
As a result, they could:
R activate vehicle equipment and become
trapped, for example
R activate or deactivate systems, thereby
endangering other road users
Unsecured animals could also be flung around
the vehicle in the event of an accident or sud-
den steering or braking, thereby injuring vehi-
cle occupants. There is a risk of an accident
and injury.
Never leave animals unattended in the vehi-
cle. Always secure animals properly during
the journey, e.g. use a suitable animal trans-
port box. Driving safety systems
Driving safety systems overview
In this section, you will find information about
the following driving safety systems:
R ABS (Anti-lock BrakingSystem)
R BAS (Brake AssistSystem)
R ASR (Acceleration SkidControl)
R ESP ®
(Electronic StabilityProgram)
R EBD ( Electronic Brake Force Distribution)
R Crosswind Assist
R COLLISION PREVENTION ASSIST Important safety notes
If you fail to adapt your driving style or if you
are inattentive, the driving safety systems can
neither reduce the risk of accident nor over-
ride the laws of physics. Driving safety sys-
tems are merely aids designed to assist driv-
ing. You are responsible for the distance to
the vehicle in front, for vehicle speed and for braking in good time. Always adapt your driv-
ing style to the prevailing road and weather
conditions and maintain a sufficient, safe dis-
tance from other road users. Drive carefully.
The driving safety systems described can only
attain their maximum effectiveness when
there is optimum contact between the tires
and the road can. Therefore pay special atten-
tion to the information on tires, the recom-
mended minimum tire tread, etc., in the
"Wheels and tires" section (Y
page 286).
In wintry driving conditions, always use winter
tires (M+S tires) and if necessary, snow
chains. Only in this way will the driving safety
systems described in this section work as
effectively as possible. ABS (Anti-lock Braking System)
Important safety notes G
WARNING
If ABS is faulty, the wheels could lock when
braking. The steerability and braking charac-
teristics may be severely impaired. Addition-
ally, further driving safety systems are deac-
tivated. There is an increased danger of skid-
ding and accidents.
Drive on carefully. Have ABS checked imme-
diately at a qualified specialist workshop.
If ABS is malfunctioning, other systems will
also fail, including driving safety systems.
Observe the information relating to
the 0025 warning lamp (Y page 221).
ABS regulates brake pressure in such a way
that the wheels do not lock when you brake.
This allows you to continue steering the vehi-
cle when braking.
ABS works from a speed of about 5 mph
(8 km/h), regardless of road-surface condi-
tions. ABS works on slippery surfaces, even
when you only brake gently.
The yellow 0025warning lamp in the instru-
ment cluster lights up when the ignition is 56
Driving safety systemsSafety

switched on. The lamp goes out when the
engine starts running.
Braking If ABS intervenes when braking, you will feel
a pulsating in the brake pedal.
The pulsating brake pedal can be an indica-
tion of hazardous road conditions and func-
tions as a reminder to take extra care while
driving.
X If ABS intervenes: continue to depress the
brake pedal with force until the braking sit-
uation is over.
X To make a full brake application:
depress the brake pedal with full force. BAS (Brake Assist System)
G
WARNING
If BAS is malfunctioning, the braking distance
in an emergency braking situation is
increased. There is a risk of an accident.
In an emergency braking situation, depress
the brake pedal with full force. ABS prevents
the wheels from locking.
Vehicles without steering wheel buttons: if
the BAS driving safety system is malfunction-
ing, the 003Dwarning lamp lights up while the
engine is running (Y page 221).
BAS operates in emergency braking situa-
tions. If you depress the brake quickly, BAS
automatically increases the brake pressure,
thereby reducing the stopping distance.
The brakes will function as usual once you
release the brake pedal. BAS is deactivated. EBD (electronic brake force distribu-
tion)
G
WARNING
If EBD has malfunctioned, the rear wheels can
still lock, e.g. under full braking. This
increases the risk of skidding and an accident. You should therefore adapt your driving style
to the different handling characteristics. Have
the brake system checked at a qualified spe-
cialist workshop.
EBD monitors and controls the brake pres-
sure to the rear wheels. This enables EBD to
improve handling during braking.
Observe the information on warning and indi-
cator lamps (Y page 221). ESP
®
(Electronic Stability Program)
Observe the important safety guidelines for
the driving safety system (Y page 56). G
WARNING
If ESP ®
is malfunctioning it will not provide
any vehicle stabilization. There is an increased
risk of skidding or of an accident.
Exercise caution when continuing to drive.
Have ESP ®
checked at a qualified specialist
workshop.
! Only operate the vehicle briefly (maxi-
mum of 10 seconds) on a brake dynamom-
eter. The key must be turned to position 1
in the ignition lock during this time. You
could otherwise damage the drive train or
the brake system.
! Do not run the vehicle on a roller dyna-
mometer (e.g. for performance tests). If
you must operate the vehicle on a roller
dynamometer, please consult a qualified
specialist workshop in advance. You could
otherwise damage the drive train or the
brake system.
If ESP ®
is malfunctioning, the 0089warning
lamp lights up while the engine is running and
the engine power may be reduced
(Y page 221).
Only use wheels with the recommended tire
sizes. Only then will ESP ®
function properly.
If you select the drive program S+on a vehicle
with an AGILITY SELECT switch, ESP ®
only
stabilizes the vehicle to a limited degree. Driving safety systems
57Safety Z

ESP
®
therefore permits the vehicle's over-
steering and understeering characteristics,
which facilitates an extremely sporty driving
style. This driving style requires an extremely
qualified and experienced driver. COLLISION PREVENTION ASSIST
COLLISION PREVENTION ASSIST General notes
COLLISION PREVENTION ASSIST comprises
the distance warning function and adaptive
Brake Assist.
Distance warning function
Important safety notes
i Note the section on 'Important safety
notes' ( Ypage 56). G
WARNING
The distance warning function does not react:
R to people or animals
R to oncoming vehicles
R to crossing traffic
R when cornering
Thus, the distance warning function cannot
provide a warning in all critical situations.
There is a risk of an accident.
Always pay careful attention to the traffic sit-
uation and be ready to brake. G
WARNING
The distance warning function cannot always
clearly identify objects and complex traffic
situations.
In such cases, the distance warning function
may:
R give an unnecessary warning
R not give a warning
There is a risk of an accident.
Always pay careful attention to the traffic sit-
uation and do not rely solely on the distance
warning function. Operation
The distance warning function can help you
to minimize the risk of a front-end collision
with a vehicle ahead or reduce the effects of
such a collision. If the distance warning func-
tion detects that there is a risk of a collision,
you will be warned visually and acoustically.
Without your intervention, the distance warn-
ing function cannot prevent a collision.
The distance warning function will issue a
warning at speeds of around 20 mph
(30 km/h) or more if:
R
you approach a vehicle ahead of you very
quickly. You will then hear an intermittent
warning tone and the 00C7warning lamp in
the instrument cluster flashes.
X Brake immediately in order to increase the
distance from the vehicle in front.
Or
X Take evasive action provided it is safe to do
so.
If you want the distance warning function to
assist you, the function must be activated and
operational.
Due to the nature of the system, particularly
complicated driving conditions may cause the
system to display an unnecessary warning.
With the help of the radar sensor system, the
distance warning function can detect obsta-
cles that are in the path of your vehicle for an
extended period of time.
From a speed of around 45 mph (70 km/h),
the distance warning function can also react
to stationary obstacles, such as stopped or
parked vehicles.
If you approach an obstacle and the distance
warning function detects a risk of a collision,
the system will alert you both visually and
acoustically.
In particular, the detection of obstacles can
be impaired in the case of:
R dirt on the sensors or anything else cover-
ing the sensors
R it is snowing or raining heavily 58
Driving safety systemsSafety

The brakes function as usual again if:
R you release the brake pedal
R there is no longer any danger of a collision
R no obstacle is detected in front of your
vehicle
Adaptive Brake Assist is then deactivated.
Up to the maximum vehicle speed, adaptive
Brake Assist can react to moving obstacles
that have already been recognized as such at
least once over the period of observation.
Adaptive Brake Assist does not react to sta-
tionary obstacles.
In particular, the detection of obstacles can
be impaired if:
R dirt on the sensors or anything else cover-
ing the sensors
R it is snowing or raining heavily
R there is interference from other radar sour-
ces
R there are strong radar reflections, for
example in parking garages
R a narrow vehicle is traveling in front, e.g. a
motorbike
R a vehicle is traveling in front on a different
line
If adaptive Brake Assist is not available due
to a malfunction in the radar sensor system,
the full brake boosting effect with the help of
BAS remains available.
Following damage to the front end of the vehi-
cle, have the configuration and operation of
the radar sensor checked at a qualified spe-
cialist workshop. This also applies to colli-
sions at slow speeds where there is no visible
damage to the front of the vehicle. ASR (acceleration skid control)
General notes Important safety notes
ASR can neither reduce the risk of an accident
nor suspend the laws of physics if the driver
does not pay attention when pulling away or accelerating. ASR is only an aid. Always adapt
your driving style to suit the prevailing road
and weather conditions.
Vehicles without steering wheel buttons: if
ASR is malfunctioning, the
003Dindicator
lamp lights up while the engine is running and
the engine power may be reduced
(Y page 221).
ASR significantly improves traction, i.e. the
transmission of power from the tires to the
road surface, and thus increases the vehicle's
driving stability. If the driving wheels start to
spin, ASR brakes individual drive wheels and
limits the engine torque. ASR thus signifi-
cantly assists you when pulling away and
accelerating, especially on wet or slippery
roads.
If traction on the road surface is not sufficient,
even ASR will not allow you to pull away with-
out difficulty. The type of tires and total
weight of the vehicle as well as the gradient
of the road also play a crucial role.
If ASR intervenes, the 0072warning lamp in
the instrument cluster flashes.
Activating/deactivating ASR G
WARNING
If deactivated, ASR will not attempt to stabi-
lize the vehicle during pulling away and accel-
eration. There is an increased risk of skidding
and of an accident.
Only deactivate ASR in the situations descri-
bed in the following.
! If you deactivate ASR, ESP ®
will still inter-
vene to stabilize the vehicle. Frequent brak-
ing automatically triggered by ESP ®
can
damage the brake system.
For this reason, deactivate ASR only briefly
and when absolutely necessary. 60
Driving safety systemsSafety

When ESP
®
is intervening and the 0072warn-
ing lamp in the instrument cluster is flashing,
leave ASR on. In this case, only depress the
accelerator pedal as far as required when
pulling away.
X Press the 00E3button.
If ASR is deactivated, the 0072warning
lamp in the instrument cluster lights up.
ASR is automatically activated when the
engine is started.
It may be best to deactivate ASR briefly in the
following situations:
R when using snow chains
R in deep snow
R on sand or gravel
If you deactivate ASR:
R engine torque is not limited and the drive
wheels are able to spin. The spinning
wheels will then achieve a cutting effect for
better traction.
R traction control remains active through
brake intervention. If a drive wheel attains
its tire traction limit because one side of the
road is slippery, for example, that wheel is
braked. The traction is then increased in
this situation.
R active brake intervention by ESP ®
to
increase driving stability remains active.
The 0072 warning lamp in the instrument
cluster flashes when ESP ®
is intervening. Emergency exit
Emergency exit window
G
WARNING
The emergency exit window cannot be locked
in place. You risk injury if you exit the vehicle
through the emergency exit window.
R Make sure that nobody becomes trapped,
both when closing and when opening the
emergency exit window.
R The opened emergency exit window must
be held in place by another person.
Pay attention to traffic conditions. G
WARNING
If the emergency exit window is unlocked
while driving, it could open and slam shut and
consequently fall down. There is a risk of an
accident and injury.
Before starting off, make sure that the emer-
gency exit window is locked and the locking
pins are undamaged.
! Make sure there is sufficient clearance
when opening the emergency exit window.
Hold the open window in position. You
could otherwise damage the emergency
exit window. The emergency exit window is intended for
use in an emergency only and must not be
opened unless the vehicle is stationary. The
emergency exit window is the first window
behind the driver's seat on the driver's side.
It is marked by the "Emergency Exit" label. Emergency exit
61Safety Z

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment
of your vehicle that were available at the time
of going to print. Country-specific variations
are possible. Note that your vehicle may not
be equipped with all of the described func-
tions. This also applies to systems and func-
tions relevant to safety.
Read the information on qualified specialist
workshops (Y page 26). Key
Important safety notes
G
WARNING
Activate the child-proof door locks if children
are traveling in the vehicle. The children could
otherwise open the doors while the vehicle is
in motion, injuring themselves and others. G
WARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. Children could otherwise
injure themselves on parts of the vehicle.
They could be severely or even fatally injured
by prolonged exposure to intense heat or
cold.
If children open a door, they could:
R injure other people
R get out of the vehicle and thereby injure
themselves or be injured by a passing vehi-
cle
R severely injure themselves by falling down,
in particular due to the vehicle height
Always take the key with you when leaving the
vehicle, even if you are only leaving for a short
time. G
WARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten- tionally turned in the ignition lock. This could
cause the engine to be switched off. There is
a risk of an accident.
Do not attach any heavy or large objects to
the SmartKey. Remove any bulky key rings
before inserting the SmartKey into the igni-
tion lock.
Do not keep the key with remote control:
R with electronic devices, e.g. a mobile
phone or another key with remote control
R with metallic objects, e.g. coins or metal
foil
R in metallic objects, e.g. metal cases
This can affect the key's functionality. Key functions of the remote control
General notes The vehicle is equipped with either 2 or
4 remote controls with a folding key, or 4
mechanical keys. In this Operator's Manual,
both the mechanical keys and the keys with
remote control are referred to as keys. The
remote control key has a range of up to
32 ft (10 m). Use the remote control of the
key only when in immediate proximity of the
vehicle. This prevents theft.
Remote controls that are not included in the
scope of delivery for the vehicle must be pro-
grammed before use. Further information can
be obtained at any authorized Sprinter
Dealer.
The key's remote control locks/unlocks the
driver's door and/or the following centrally if
the factory settings have not been changed:
R the driver's and the co-driver's door
R the sliding doors
R the rear doors
i If the driver's or co-driver's door is not
closed, the corresponding door is not
locked. If a sliding door or a rear door is not
closed properly, none of the rear doors are
locked. 66
KeyOpening and closing

In order to reduce risks:
R
draw the passengers' attention to the elec-
trical step. Wait until the electrical step is
fully extended.
R do not jump out of the vehicle.
R only use the grab handle and step. Only
they are designed for such a load.
R keep grab handles, access steps and entry
sills free from dirt, e.g. mud, clay, snow and
ice. Operation and obstacle detection
Electrical step
The sliding door of your vehicle can be equip-
ped with an electrical access step.
X When getting in and out of the vehicle, use
the grab handles and electrical step 0043.
Electrical step 0043automatically extends
when the sliding door is opened and retracts
when it is closed.
Electrical step 0043is equipped with an
obstruction detection device on the front
side. If the step comes into contact with an
obstacle while it is extending, it stops.
After you have removed the obstacle, you
must first close the sliding door and open it
once again so that the step can extend com-
pletely.
i If the electrical step obstructs loading,
you can prevent the step from extending
when opening the sliding door via obstacle
detection. The electrical step can then
remain retracted and a forklift or other lift- ing equipment can be moved nearer to the
cargo compartment.
Vehicles without steering-wheel buttons: if
the 003E indicator lamp in the instrument
cluster lights up and a warning tone sounds,
electrical step 0043is malfunctioning
(Y page 230).
Vehicles with steering-wheel buttons: if the
Electrical Step
Electrical Step message is shown in the
display and a warning tone sounds, electrical
step 0043is malfunctioning (Y page 219).
If electrical step 0043is malfunctioning, the
step may only partially extend/retract or may
not extend/retract at all. If a malfunction
does occur, you will have to retract and lock
electrical step 0043manually before continuing
the journey (Y page 74).
Before passengers get out of the vehicle, let
them know that electrical step 0043might not
be extended. Emergency release
! Driving with the step extended may result
in it being damaged.
If the electrical step does not retract auto-
matically, you will have to push it in and
lock it into place manually before continu-
ing your journey. X
Pull R-clips 0044on both rods 0043on the
underside of the step out of their respective
pins.
X Remove washers 0087and detach both
rods 0043. 74
Electrical stepOpening and closing

X
Fold rods 0043into the housing in the step.
X Push the step into its housing. i
When securing the step for the first time,
you must pierce a film with the R-clips.
X Insert R-clips 0044into the step as far as they
will go through the holes on both sides of
the housing.
The step is secured in its housing. Rear doors
Important safety notes
G
WARNING
If you open a rear door, you could:
R endanger other people or road users
R be caught by oncoming traffic
This is particularly the case if you open the
rear door more than 90°. There is a risk of an
accident and injury.
Only open the rear doors when traffic condi-
tions permit. Always make sure that the rear
doors are properly locked. G
WARNING
If you open the rear doors to 90° (detent posi-
tion), the rear lamps are no longer visible.
The vehicle is no longer sufficiently visible
from the rear and will only be recognized as
an obstacle at a late stage by other road
users. This could lead to an accident.
Therefore, in such a situation, ensure that the
vehicle is visible from the rear according to
the respective national regulations, e.g. with
a warning triangle.
! Make sure that there is sufficient clear-
ance when opening the rear doors. You
could otherwise damage the vehicle and
objects in close range of the rear doors.
You can lock the rear doors at an angle of 90°,
180° and 270°. Always make sure that the
open rear door is correctly engaged in the
detent. Opening/closing from the outside
Opening the right-hand rear door X
Pull handle 0043.
X Swing the rear door to the side until it
engages. Rear doors
75Opening and closing Z