transmission MERCEDES-BENZ SPRINTER 2014 MY14 Operator’s Manual

R
Only use jumper cables that have a suffi-
cient cross-section and insulated terminal
clamps.
R If the battery is fully discharged, attach the
battery of another vehicle for a few minutes
before attempting to start. This charges the
empty battery a little.
R Make sure that the two vehicles do not
touch.
Make sure that:
R the jumper cables are not damaged.
R bare parts of the terminal clamps do not
come into contact with other metal parts
while the jumper cables are connected to
the battery.
R the jumper cables cannot come into con-
tact with parts such as the V-belt pulley or
the fan. These parts move when the engine
is started and while it is running.
i Jumper cables and further information
regarding jump starting can be obtained at
any qualified specialist workshop. Before connecting the jumper cables
On vehicles with a battery main switch, check
whether the battery main switch is switched
on (Y page 136).
X Apply the parking brake.
X Move the selector lever of the automatic
transmission to position P.
X Switch off all electrical consumers, e.g.
audio equipment, blower.
X Turn the key to position 0in the ignition
lock and remove it (Y page 137).
X Open the hood (Y page 250). Tow-starting and towing away
Important safety notes
G
WARNING
Functions relevant to safety are restricted or
no longer available if:
R the engine is not running.
R the brake system or the power steering is
malfunctioning.
R there is a malfunction in the voltage supply
or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely. G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar. G
WARNING
If the weight of the vehicle to be towed or tow-
started is greater than the permissible gross
weight of your vehicle:
R the towing eye could detach itself
R the vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per-
missible gross weight of your vehicle.
Information on your vehicle's gross vehicle
weight rating can be found on the vehicle
identification plate (Y page 319).
! Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged. Tow-starting and towing away
279Breakdown assistance Z

!
Observe the following points when towing
with a tow rope:
R Secure the tow rope on the same side on
both vehicles.
R Ensure that the tow cable is not longer
than legally permitted. Mark the tow
cable in the middle, e.g. with a white
cloth (30 x 30 cm). This will make other
road users aware that the vehicle is being
towed.
R Only secure the tow cable to the towing
eye.
R Observe the brake lamps of the towing
vehicle while driving. Always maintain a
distance so that the tow rope does not
sag.
R Do not use steel cables or chains to tow
your vehicle. You could otherwise dam-
age the vehicle.
! Do not use the towing eye for recovery,
this could damage the vehicle. If in doubt,
recover the vehicle with a crane.
! When towing, pull away slowly and
smoothly. If the tractive power is too high,
the vehicles could be damaged.
Observe the legal requirements for the rele-
vant country when towing.
It is preferable to have the vehicle trans-
ported on a transporter or trailer instead of
towing it.
The automatic transmission selector lever
must be in the Nposition when towing the
vehicle.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the key in the ignition lock to
position 2
R cannot move the selector lever to position
N on vehicles with automatic transmission.
i Switch off the automatic locking feature
before the vehicle is towed (Y page 71). You
could otherwise lock yourself out of the
vehicle when pushing or towing away the
vehicle. Installing/removing the towing eye
The fixture for the front towing eye is located in the
bumper.
Rear towing eye under the bumper, attached to the
chassis
Your vehicle may be equipped with rear tow-
ing eye 0044. If you tow or tow-start a vehicle,
attach the towing device to rear towing
eye 0044.
If your vehicle is equipped with a trailer tow
hitch, attach the towing device to the trailer
tow hitch (Y page 173).
Installing the front towing eye
X Take the towing eye and screwdriver from
the vehicle tool kit (Y page 276).
X Press cover 0043and remove cover 0043from
the opening.
You will see the fixture for the towing eye.
X Screw in the towing eye clockwise to the
stop.
X Insert screwdriver into the towing eye and
tighten it. 280
Tow-starting and towing awayBreakdown assistance

Removing the front towing eye
X
Remove the screwdriver from the vehicle
tool kit.
X Insert the screwdriver into the towing eye
and turn the screwdriver counter-clock-
wise.
X Unscrew the towing eye.
X Insert cover 0043with the lug at the bottom
and press it in at the top until it engages.
X Place the towing eye and screwdriver back
in the vehicle tool kit. Towing in the event of malfunctions
With transmission damage !
Always use new bolts when installing the
propeller shafts.
i Only have the propeller shafts fitted/
removed at a qualified specialist workshop.
If the vehicle has transmission damage, have
the propeller shaft removed before towing
away.
In the event of damage to the electrical
system If the battery is defective, the automatic
transmission will be locked in position P. In
order to be able to shift the automatic trans-
mission to position N, you must provide
power to the vehicle's 12 V electrical system
in the same way as when jump-starting
(Y page 278).
Have the vehicle transported on a transporter
or trailer. Towing with the front or rear axle
raised
General notes !
The ignition must be switched off if the
vehicle is being towed with the front or rear axle raised. Otherwise, ESP
®
may intervene
and damage the brake system.
! Always use new bolts when installing the
propeller shafts.
i Only have the propeller shafts fitted/
removed at a qualified specialist workshop.
Observe the following before towing a vehicle
with a raised front or rear axle:
R the information on towing in the event of
malfunctions (Y page 281) and
R the important safety notes (Y page 279).
If the front axle is damaged, raise the vehicle
at the front axle and if the rear axle is dam-
aged, raise the vehicle at the rear axle.
Towing If the front axle is raised, the vehicle may be
towed a maximum of 30 miles
(50 km). For a
towing distance of over 30 miles (50 km), you
must remove the propeller shafts to the
driven axles.
X Turn the key to position 2in the ignition
lock.
X Depress the brake pedal and keep it
depressed.
X Shift the automatic transmission to posi-
tion N.
X Release the brake pedal.
X Release the parking brake.
X Turn the key to position 1in the ignition
lock and leave it in this position.
X Switch on the hazard warning lamps
(Y page 96).
X If the front axle is raised, do not exceed the
towing speed of 30 mph (50 km/h) and the
towing distance of 30 miles (50 km). Tow-starting and towing away
281Breakdown assistance Z

Towing the vehicle with both axles on
the ground
Important safety notes G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar.
! Do not exceed a towing speed of
31 mph (50 km/h). You could otherwise
damage the transmission.
! Always use new bolts when installing the
propeller shafts.
i Only have the propeller shafts fitted/
removed at a qualified specialist workshop.
Before towing the vehicle, observe the fol-
lowing:
R the information on towing in the event of
malfunctions (Y page 281) and
R the important safety notes (Y page 279).
Towing You may only tow the vehicle a maximum dis-
tance of 30 miles (50 km). For a towing dis-
tance of over 30 miles (50 km), you must
remove the propeller shafts to the driven
axles.
X Turn the key to position 2in the ignition
lock.
X Depress the brake pedal and keep it
depressed.
X Shift the automatic transmission to posi-
tion N.
X Release the brake pedal.
X Release the parking brake.
X Leave the key in position 2in the ignition
lock. X
Switch on the hazard warning lamps
(Y page 96).
X Do not exceed the towing speed of
30 mph (50 km/h) and the towing distance
of 30 miles (50 km). Recovering a vehicle that is stuck
! When recovering a vehicle that has
become stuck, pull it as smoothly and
evenly as possible. Excessive tractive
power could damage the vehicles.
If the drive wheels get trapped on loose or
muddy ground, recover the vehicle with the
utmost care. This is especially the case if the
vehicle is laden.
Never attempt to recover a vehicle with a
trailer attached.
Pull out the vehicle backwards, if possible,
using the tracks it made when it became
stuck. Transporting the vehicle
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise,
the vehicle could be damaged. Tow-starting (emergency engine
starting)
Vehicles with automatic transmission !
Vehicles with automatic transmission
must not be tow-started. You could other-
wise damage the automatic transmission.
Information on "Jump-starting" can be found
at the beginning of the "Breakdown assis-
tance" section ( Ypage 278). 282
Tow-starting and towing awayBreakdown assistance

Diagram showing tire rotation for single and dual
tires
Single tires: if the tires are of identical
dimensions, you can rotate both wheels on
both the front and rear axles so that the tires'
original direction of rotation is maintained. On
unidirectional tires, an arrow on the sidewall
shows the prescribed direction of rotation of
the tire.
Twin rear tires: if the tires are of identical
dimensions, you can rotate the wheels on the
front axle and the inner wheels on the rear
axle in pairs such that the original direction of
tire rotation is retained. With unidirectional
tires, you may rotate the outside wheels at
the rear axle from one side to the other. Direction of rotation
Tires with a specified direction of rotation
have additional benefits, e.g. if there is a risk
of hydroplaning. You will only gain these ben-
efits if the correct direction of rotation is
observed.
An arrow on the sidewall of the tire indicates
its correct direction of rotation.
You may mount a spare wheel against the
direction of rotation. Observe the time
restriction on use as well as the speed limi-
tation specified on the spare wheel. Storing wheels
Store wheels that are not being used in a cool,
dry and preferably dark place. Protect the
tires from contact with oil, grease and fuel. Mounting a wheel
Vehicle preparation X
Stop the vehicle as far away as possible
from traffic and on a level, firm and non-slip
surface.
X If your vehicle poses a risk to approaching
traffic, switch on the hazard warning lamps.
X Apply the parking brake.
X Turn the front wheels to the straight-ahead
position.
X Move the selector lever of the automatic
transmission to position P.
X Switch off the engine.
X Passengers should leave the vehicle. Make
sure that the passengers are not endan-
gered as they do so.
X Make sure that no one is near the danger
area while the wheel is being changed. Any-
one who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Place the warning triangle or warning lamp
at a suitable distance.
Observe legal requirements.
X Secure the vehicle to prevent it from rolling
away.
i Observe the safety notes on parking in the
section on "Driving and parking"
(Y page 151).
X On level terrain: place chocks or other
suitable objects under the front and rear of
the wheel that is diagonally opposite the
wheel to be changed.
X On slight inclines: place chocks or other
suitable objects under the wheels on the
front and rear axles opposite the wheel to
be changed. 308
Changing wheelsWheels and tires

magnetic compatibility must be checked and
verified.
If these devices are linked to functions asso-
ciated with resistance to interference, they
must have type approval. This applies to the
device or its interfaces to the vehicle elec-
tronics, e.g. charging brackets.
A telephone or two-way radio to be installed
in the vehicle must be approved. Further
information can be obtained from any
Sprinter Dealer.
For operation of mobile phones and two-way
radios, we recommend connection to an
approved exterior antenna. This is the only
way to ensure optimum reception quality
inside the vehicle and to minimize mutual
interference between the vehicle electronics,
mobile phones and two-way radios.
The transmission output of the mobile phone
or two-way radio may not exceed the follow-
ing maximum transmission output (PEAK): Frequency range Maximum trans-
mission output
(PEAK)
Short wave
(f < 50 MHz) 100 W
4 m waveband 30 W
2 m waveband 50 W
Trunked radio/Tetra 35 W
70 cm waveband 35 W
GSM 900/AMPS 10 W
GSM 1800 10 W
UMTS 10 W Identification plates
Vehicle identification plate with vehi-
cle identification number (VIN)
Vehicle identification plate for vehicles or chassis
on the base of the driver's seat
X
Open the driver’s door.
You will see vehicle identification plate 0043
with the vehicle identification number
(VIN), the paint code and the permissible
weight data. Example: vehicle identification plate (US vehicles)
Example: chassis identification plate (US vehicles) Identification plates
319Technical data Z

Service products include the following:
R Fuels, e.g. diesel
R Additives for the exhaust gas aftertreat-
ment, e.g. Diesel Exhaust Fluid (DEF)
R Lubricants, e.g. engine oil, transmission oil
R Coolant
R Brake fluid
R Washer fluid
R Climate control system refrigerants
Approved service products comply with the
highest quality standards and are listed in the
MB Specifications for Service Products. Only
use service products approved for the vehi-
cle. This is an important condition for the war-
ranty.
You will recognize the approved service prod-
ucts by the inscription on the container: MB
Approval (e.g. MB Approval 228.5)
Other identifications and recommendations
refer to quality level or a specification accord-
ing to an MB Sheet Number (e.g. MB 228.5).
They are therefore not necessarily approved.
Further information can be obtained at any
qualified specialist workshop.
Additives for approved service products are
neither required nor permitted. Approved fuel
additives are the exception. Additives can
cause engine damage and must therefore not
be added to the service products.
The use of additives is always the responsi-
bility of the vehicle operator. The use of addi-
tives may result in the restriction or loss of
your Limited Warranty entitlements. Fuel
Important safety notes G
WARNING
Fuel is highly flammable. Improper handling
of fuel creates a risk of fire and explosion. Avoid fire, open flames, smoking and creating
sparks under all circumstances. Switch off the
engine and, if applicable, the auxiliary heating
before refueling.
G
WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
R Wash away fuel from skin immediately
using soap and water.
R If fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance with-
out delay.
R If fuel is swallowed, seek medical assis-
tance without delay. Do not induce vomit-
ing.
R Immediately change out of clothing which
has come into contact with fuel.
When handling, storing and disposing of fuels,
please observe the relevant regulations. Service products and capacities
321Technical data Z

ITY). These documents are supplied when
the vehicle is delivered.
Consumption figures were found in the cur-
rently valid respective version:
R for vehicles from the Euro 5 standard
according to regulation (EC) no.
715/2007
R for vehicles from the Euro 6 standard
according to regulation (EC) no.
595/2009
Fuel consumption depends on:
R the vehicle version
R the style of driving
R the operating conditions
R the type or quality of the fuel used
The vehicle will use more fuel than usual in
the following situations:
R at very low outside temperatures
R in city traffic
R during short journeys
R on mountainous terrain
R when towing a trailer
To keep fuel consumption low, observe the
advice in the "Protection of the environment"
section (Y page 22).
The following components of the different
vehicle versions influence fuel consumption:
R tire sizes, tire tread, tire pressure, tire con-
dition
R body
R transmission ratios for the drive assem-
blies
R additional equipment (e.g. air-conditioning
system, auxiliary heating system).
For these reasons, the actual consumption
figures for your vehicle may deviate from the
consumption figures determined according
to EU Directive 80/1268/EEC.
Data concerning fuel consumption are
recorded in the on-board computer; use the
steering wheel buttons to call up the Trip
computer menu (Ypage 197). Diesel Exhaust Fluid (DEF) General notes
!
Only use DEF in accordance with
ISO 22241. The exhaust gas aftertreatment
system may otherwise be damaged.
Observe the MB Specifications for Service
Products, Sheet No. 352.0.
Damage caused by the use of other reduc-
ing agents will invalidate the New Vehicle
Limited Warranty.
! If DEF comes into contact with a painted
or aluminum surface, wash the surface off
immediately with plenty of water.
High ambient temperatures
When opening the DEF tank filler cap at high
outside temperatures, ammonia vapors may
escape. Ammonia vapors have a pungent
odor and are particularly irritating for your
skin, respiratory organs and eyes. This may
result in burning eyes, nose and throat, as
well as coughing and watering eyes. Do not
inhale ammonia vapors.
If DEF heats up, e.g. in direct sunlight, in the
DEF supply reservoir for some time to over
122 ‡ (50 †), ammonia vapor will develop.
Low ambient temperatures
DEF freezes at a temperature of approx-
imately 12 ‡(00F811 †). The vehicle is equipped
with a DEF preheating system at the factory.
Winter operation is therefore also guaranteed
at temperatures under 12 ‡ (00F811 †).
Additives and tap water
! Do not mix DEF with any additives and do
not dilute DEF with tap water. Otherwise,
the exhaust gas aftertreatment may be
damaged.
Observe the MB Specifications for Service
Products, Sheet No. 352.0.
Damage that arises through the use of addi-
tives or tap water will invalidate the New
Vehicle Limited Warranty. 324
Service products and capacitiesTechnical data

Transmission and power steering oil
Automatic transmission Service product: automatic transmission
fluid Product name/number Maintenance
interval Shell ATF 3403/M-115
MB Sheet No. 236.10 —
Fuchs/Shell ATF 3353
MB Sheet No. 236.12
Further information can be obtained at any
qualified specialist workshop.
Rear axle Service product: transmission oil
Product name/number Maintenance
interval BP Energear Hypo DC
80W-90
MB Sheet No. 235.20 —
Mobil Delvac Synthetic
Gear Oil 75W-90
MB Sheet No. 235.8
Further information can be obtained at any
qualified specialist workshop.
Steering Service product: power steering fluid
Product name/number Maintenance
interval Mobil ATF-D,
Exxon Mobil Corporation
or equivalent
MB Sheet No. 236.3 — The steering is maintenance-free. Further
information can be obtained at any qualified
specialist workshop. Brake fluid
G
WARNING
Brake fluid is hazardous to health. Do not
swallow brake fluid. See a doctor immediately
if you swallow brake fluid.
Make sure that brake fluid does not come into
contact with skin, clothing or eyes. Rinse
affected areas with plenty of clean water and
consult a doctor if necessary.
Always wear gloves and eye protection when
topping up brake fluid.
Store brake fluid only in the original closed
container and keep it out of the reach of chil-
dren. Comply with safety regulations when
handling brake fluid. G
WARNING
The brake fluid constantly absorbs moisture
from the air. This lowers the boiling point of
the brake fluid. If the boiling point of the brake
fluid is too low, vapor pockets may form in the
brake system when the brakes are applied
hard. This would impair braking efficiency.
There is a risk of an accident.
You should have the brake fluid renewed at
the specified intervals.
! Brake fluid corrodes paint, plastic and
rubber. If paint, plastic or rubber has come
into contact with brake fluid, rinse with
water immediately.
Only use brake fluids approved for Sprinter
vehicles. Always check for the identification
DOT 4 plus.
Information about approved brake fluids can
be found in the Maintenance Booklet or
obtained at any qualified specialist workshop. 328
Service products and capacitiesTechnical data

Maximum permitted weights and loads
!
On vehicles with a permissible gross vehicle weight of 11030 lbs (5003 kg), the permissible
gross combination weight is less than the total of the permissible gross vehicle weight and
the permissible trailer load. Exceeding the permissible gross combination weight can lead
to damage to the drivetrain, to the transmission or to the trailer tow hitch.
If the vehicle or the trailer is fully laden, the relevant value for the permissible gross vehicle
weight or the permissible trailer load is therefore lower. In this case, the trailer or the vehicle
may only be partially loaded.
The permissible weights and loads which cannot be exceeded can also be found:
R in your vehicle documents and
R on the identification plates of the trailer tow hitch, trailer and vehicle (Y page 319).
You will find the basic values approved by the manufacturer in the following table. If the values
differ, the lowest value applies.
Make sure that you adhere to the weight restrictions by having the weight checked on a
calibrated weighbridge. Vehicle
type Gross vehi-
cle weight
GVWR Gross
front axle
load
GAWR
(FA) Gross
rear axle
load
GAWR
(RA) Gross com-
bination
weight
17
GCWR Trailer
load
18
GTW Max. per-
missible
nose
weight
TWR
2500
8550 lbs
(3878 kg) 3970 lbs
(1801 kg) 5360 lbs
(2431 kg) 13550 lbs
(6146 kg) 5000 lbs
(2268 kg) 500 lbs
(227 kg) 3500
9900 lbs
(4490 kg) Canada only 4080 lbs
(1851 kg) 7060 lbs
(3202 kg) 14900 lbs
(6759 kg) 19 5000 lbs
(2268 kg) 19 500 lbs
(227 kg) 19 4410 lbs
(2000 kg) 15250 lbs
(6917 kg) 20 7500 lbs
(3402 kg) 20 750 lbs
(340 kg) 20 9990 lbs
(4531 kg) USA only 4080 lbs
(1851 kg) 7060 lbs
(3202 kg) 14990 lbs
(6799 kg) 19 5000 lbs
(2268 kg) 19 500 lbs
(227 kg) 19 4410 lbs
(2000 kg) 15250 lbs
(6917 kg) 20 7500 lbs
(3402 kg) 20 750 lbs
(340 kg) 20 11030 lbs
(5003 kg) 4080 lbs
(1851 kg) 7720 lbs
(3502 kg) 15250 lbs
(6917 kg) 5000 lbs
(2268 kg) 19 500 lbs
(227 kg) 19 4410 lbs
(2000 kg) 7500 lbs
(3402 kg) 20 750 lbs
(340 kg) 20 17
Maximum permissible gross weight of the vehicle and trailer.
18 Maximum permissible gross weight of the trailer.
19 Only for extra-long vehicles with an overall length of 289.2 in (7344 mm).
20 Not for extra-long vehicles with an overall length of 289.2 in (7344 mm). Vehicle data
333Technical data Z