MERCEDES-BENZ SPRINTER 2014 MY14 Warranty Manual

8What’s Covered
Corrosion Warranty
A. What’s Covered
This corrosion warranty covers the cost
of all parts and labor needed to repair
or replace any sheet metal panels that
get holes from rust or other corrosion.
If a hole occurs because of something
other than corrosion, this limited warranty
does not apply. Cosmetic or surface
corrosion - resulting, for example, from
stonechips or scratches in the paint - is
not covered. For more details on what is
not covered by this limited warranty, see
(
e Page 10).
B. How Long It Lasts
The Corrosion limited warranty starts
when your New Vehicle Limited Warranty
begins, see (
e Page 5). This limited
warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is
36 months, with no mileage limit.
• For an outer-body sheet metal
panel-one that is finish-painted and
that someone can see when walking
around the vehicle - the limits are
5 years or 100,000 miles on the
odometer, whichever occurs first. Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the
State of Kansas, seatbelts and related
seatbelt components are warranted
against defects in workmanship and
materials for 10 years, regardless of
mileage. This limited warranty does not
cover replacement of seatbelts and
related components required as the result
of collision.
Service and Warranty

9
What’s Not Covered
Items Which Are Not Covered:
TIRE AND RIM DAMAGE: Damage
to the tires such as punctures, cuts,
snags, bruises, impact damage and
breaks resulting from pothole impact,
curb impact, or from other objects/
road hazards is not covered. Damage
from incorrect inflation, excessive axle
load, high speed spinning (when stuck
in ice, mud or snow), tire chains, racing
or competitive driving events, incorrect
mounting or demounting, improper
puncture repair, misuse, negligence,
alteration and misapplication is not
covered. Rapid or irregular tire tread wear
due to lack of tire rotation according to
the recommended intervals specified in
your vehicle‘s maintenance booklet or
incorrect wheel alignment or tire balance
is not covered. Tire tread wear is also not
covered.
Damage to the rims resulting from
pothole impact, curb impact, or from
other objects/road hazards is not
covered.
WHEEL ALIGNMENT: Adjustments for
road crown issues are not covered.
BRAKE PADS AND DISCS: Replacement
due to normal wear or as part of regular
maintenance is not covered.
WIPER BLADES AND INSERTS: Damaged
or worn wiper blades and wiper blade
inserts are not covered. DAMAGE DUE TO ACCIDENTS, MISUSE
OR NEGLIGENCE: Accidents or damage
from objects striking the vehicle. Misuse
of the vehicle such as driving into or over
potholes, curbs, or other objects/road
hazards; overloading, improper operation,
storage or transport (Proper use is
described in the Operator’s Manual).
DAMAGE DUE TO LACK OF
MAINTENANCE: Lack of proper
maintenance as described in the
Maintenance Booklet. Use of service
parts or fluids, such as paper oil filters
or improper engine oil, which are non-
approved by MBUSA, will cause engine
damage not covered by the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILITY: Cleaning and polishing,
lubrication and filters, engine tune-up,
replacing worn wiper blades, wiper rubber
inserts, brake pads and discs, and clutch
discs and pressure plates are some of the
normal maintenance services required
and are not covered by this warranty. See
Maintenance Booklet for details.
Damage caused by the use of improper
filters (including oil filters), engine oils,
fluids, cleaners, polishes, or waxes is not
covered.
Service and Warranty

10What’s Not Covered
Items Which Are Not Covered: (cont’d)
DAMAGE DUE TO ALTERATIONS:
Alterations by changing or adding to
the vehicle can adversely affect its
performance, reliability and longevity and
are not covered by this warranty.
DAMAGE CAUSED BY REPAIR PARTS
AND MISFUELING: MBUSA strongly
warns against the introduction of fuels
with an anti-knock index less than 91
octane or ethanol blends greater than
E10 in non flex-fuel capable gasoline
engine equipped vehicles, and in
vehicles equipped with a diesel engine,
strongly warns against the introduction
of biodiesel blends greater than B5.
Malfunctions caused by the use of other
than Genuine Mercedes-Benz parts and
accessories and damages or malfunctions
resulting from incorrect fuel usage, poor
fuel quality (including biodiesel blends
not meeting ASTM D6751 or EN590
quality standards) or from blending
additional fuel additives other than those
expressly approved for use in exceptional
circumstances (see vehicle operator’s
manual) by MBUSA are not covered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions
caused by body repairs not performed
in accordance with Mercedes-Benz
specified repair procedures or otherwise
improperly performed are not covered by
this warranty. ALTERED ODOMETER: No warranty
coverage shall apply to any vehicle on
which the odometer has been altered and
the actual mileage cannot be determined.
DAMAGE FROM THE ENVIRONMENT:
Parts made from cloth or leather
(upholstery, convertible tops, trim items),
wood, paint or chrome which have been
affected by airborne fallout, such as
chemical and tree sap, or by road salt,
hail, windstorm or other environmental
factors are not covered by this warranty.
DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.
EXTRA EXPENSES: This warranty does
not cover payment for loss of use of
the vehicle during warranty repairs nor
lodging bills, substitute transportation
rentals, or other travel costs, telephone
calls, loss of pay, or other economic loss
or consequential damages.
CHANGES IN DESIGN: The manufacturer
has reserved the right to make any
changes in design or to make additions
to, or upon its products without incurring
any obligations to install the same
equipment on motor vehicles previously
built.
Service and Warranty

11
What’s Not Covered
Items Which Are Not Covered: (cont’d)
RACING OR COMPETITIVE EVENTS: This
warranty does not cover the costs of
repairing damage or conditions caused
by racing, nor does it cover the repair of
any defects that are found as the result of
participating in a racing event.
DAMAGE TO INTERIOR SURFACES:
Damage to finished interior surfaces
such as upholstery, wood, leather,
suede, plastic, chrome, glass, rug, and
paint caused by external influence,
misuse, or negligence is not covered.
Some examples include, but are not
limited to, spills, chafe marks, scratches,
and impressions from heavy objects
or clamping force (such as a strap or
mounting device). Damage from the
use of third party accessories such as
steering wheel locks or vent-mounted air
fresheners is also not covered..
Insurance Write-Off; or Repaired or
Replaced Parts
Any vehicle which has been damaged to
such an extent that the owner, insurer,
financing institution or leasing company
determined the vehicle to be a “total
loss”, “write off” or equivalent, is not
covered by this warranty. This includes
but is not limited to vehicles issued a
“salvage”, “scrap”, “dismantled” or
similar title under any state’s law. Any parts repaired or replaced under an
insurance claim or required as a result
of events which are not covered under
this warranty (see “Items Which Are Not
Covered”, (
e Page 9)), for example,
damages due to accidents, misuse,
or negligence, and in either case, any
subsequent consequential damage to the
vehicle are not covered by this warranty.
Restricted Warranty
Your warranties can also be restricted by
the vehicle warrantor.
The vehicle warrantor may restrict the
warranty on your vehicle if the vehicle is
not properly maintained, or if the vehicle
is abused or neglected, and the abuse
or neglect interferes with the proper
functioning of the vehicle. If the warranty
is restricted, coverage may be denied
or subject to approval by the vehicle
warrantor before covered repairs are
performed.
Service and Warranty

12Other Terms of Your Warranties
Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This
service is intended to reduce the amount
of time your vehicle is not available
for your use because of repairs. Parts
used in exchange service may be new,
remanufactured, reconditioned, or
repaired, depending on the part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-
depleting agents, the EPA requires
the capture, purification, and reuse of
automotive air conditioning refrigerant
gases. As a result, a repair to the sealed
portion of your air conditioning system
may involve the installation of purified
reclaimed refrigerant. Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while
it was being shipped to the authorized
Sprinter Dealer.
Such a defect or damage is usually
detected and corrected at the factory.
In addition, authorized Sprinter Dealers
must inspect each vehicle before delivery.
They repair any defects or damage
detected before the vehicle is delivered
to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without
incurring any obligation to make the same
or similar changes on vehicles previously
built or sold.
Service and Warranty

13
Notes
Service and Warranty

14Emission Warranties Required By Law
Federal Emission Warranty - Diesel
Heavy Duty Vehicle
A. Parts Covered for 5 Years or
100,000 Miles
Diesel equipped heavy duty vehicles
have a diesel engine Emission Warranty
which warrants the following emission
parts for 5 years or 100,000 miles,
whichever occurs first. These limits are
counted from the time when your New
Vehicle Limited Warranty begins, see
(
e Page 5).
The covered parts are:
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Line
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
Oil Filler Cap
VI. Fuel Evaporative Control
Fuel Tank (with Integrated Vent Valve and
Fill Neck)
VII. Exhaust/Diesel Exhaust Fluid (DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
Service and Warranty

15
Emission Warranties Required By Law
Federal Emission Warranty - Diesel
Heavy Duty Vehicle
VIII. Engine Emissions Control Systems/Sensors
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated Intake Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels) IX. On-Board Diagnostics
Instrument Cluster (Malfunction Indicator
Lamp)
Service and Warranty

16Emission Warranties Required By Law
California Emission Warranty
Diesel Engine Medium Duty Vehicles
Products Warranted
This Emission Control System Warranty
applies to Diesel Engine Medium Duty
Vehicles certified with the California
Air Resources Board beginning with
the 2014 model year, marketed by
the vehicle distributor, and registered
in California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
for use in Medium Duty Vehicle
applications.
Your Warranty Rights and
Obligations
The California Air Resources Board and
the vehicle distributor, are pleased to
explain the emission control system
warranty on your 2014 vehicle. In
California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington, new
motor vehicles, must be designed,
built, and equipped to meet the
State’s stringent anti-smog standards.
The vehicle warrantor must warrant
the emission control system on
your vehicle for the periods of time
listed below provided there has
been no abuse, neglect or improper
maintenance on your vehicle. Your emission control system may
include parts such as the fuel injection
system and engine electronic control
module. Also included may be hoses,
connectors and other emission-related
assemblies. Where a warrantable
condition exists, the vehicle warrantor
will repair your vehicle at no cost to
you including diagnosis, parts and
labor.
WARRANTY COVERAGE
For 5 years or 100,000 miles,
whichever first occurs:
1.
If an emission-related part on
your vehicle is defective, the
part will be repaired or replaced
by the vehicle warrantor. This is
your SHORT-TERM EMISSION
CONTROL SYSTEM DEFECTS
WARRANTY.
For 7 years or 70,000 miles,
whichever first occurs:
1. Where a warrantable condition
exists on a long-term emission-
related part, the vehicle warrantor
will repair your vehicle at no cost
to you including diagnosis, parts
and labor. This is your LONG-
TERM EMISSION CONTROL
SYSTEM DEFECTS WARRANTY.
Service and Warranty

17
Emission Warranties Required By Law
California Emission Warranty (cont’d)

OWNER’S WARRANTY
RESPONSIBILITIES:
As the vehicle owner, you are responsible
for the performance of the required
maintenance listed in your Maintenance
Booklet. The vehicle warrantor
recommends that you retain all receipts
covering maintenance on your vehicle,
but the vehicle warrantor cannot deny
warranty solely for the lack of receipts
or for your failure to substantiate
the performance of all scheduled
maintenance.
You are responsible for presenting
your vehicle to an authorized Sprinter
Dealer as soon as a problem exists. The
warranty repairs should be completed in a
reasonable amount of time, not to exceed
30 days.
As the vehicle owner, you should also
be aware that the vehicle warrantor
may deny you warranty coverage if
your vehicle or a part has failed due to
abuse, neglect, improper maintenance or
unapproved modifications.
If you have any questions regarding your
warranty rights, and responsibilities, you
should contact the
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite4
El Monte, CA 91731. A warranted part which is scheduled for
replacement as required maintenance
is warranted up to the first scheduled
replacement point.
Prior to the expiration of the applicable
warranty, the owner must give notice of
any warranted emission control failure to
an authorized Sprinter Dealer and deliver
the vehicle to such facility for repair.
Owner is responsible for incidental costs
such as: communication expenses, meals,
lodging incurred by Owner or employee
of Owner as a result of a Warrantable
Condition.
Owner is responsible for “downtime”
expenses, cargo damage, fines, all
applicable taxes, all business costs, and
other losses resulting from a warrantable
condition.
Service and Warranty