service schedule MERCEDES-BENZ SPRINTER 2014 MY14 Warranty Manual

17
Emission Warranties Required By Law
California Emission Warranty (cont’d)

OWNER’S WARRANTY
RESPONSIBILITIES:
As the vehicle owner, you are responsible
for the performance of the required
maintenance listed in your Maintenance
Booklet. The vehicle warrantor
recommends that you retain all receipts
covering maintenance on your vehicle,
but the vehicle warrantor cannot deny
warranty solely for the lack of receipts
or for your failure to substantiate
the performance of all scheduled
maintenance.
You are responsible for presenting
your vehicle to an authorized Sprinter
Dealer as soon as a problem exists. The
warranty repairs should be completed in a
reasonable amount of time, not to exceed
30 days.
As the vehicle owner, you should also
be aware that the vehicle warrantor
may deny you warranty coverage if
your vehicle or a part has failed due to
abuse, neglect, improper maintenance or
unapproved modifications.
If you have any questions regarding your
warranty rights, and responsibilities, you
should contact the
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite4
El Monte, CA 91731. A warranted part which is scheduled for
replacement as required maintenance
is warranted up to the first scheduled
replacement point.
Prior to the expiration of the applicable
warranty, the owner must give notice of
any warranted emission control failure to
an authorized Sprinter Dealer and deliver
the vehicle to such facility for repair.
Owner is responsible for incidental costs
such as: communication expenses, meals,
lodging incurred by Owner or employee
of Owner as a result of a Warrantable
Condition.
Owner is responsible for “downtime”
expenses, cargo damage, fines, all
applicable taxes, all business costs, and
other losses resulting from a warrantable
condition.
Service and Warranty

20Emission Warranties Required By Law
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where
an authorized Sprinter Dealer is not
available, certain warranty related repairs
may be performed by any available
repair location or by any individual
using any replacement parts. A part
not being available within 30 days or a
repair not being complete within 30 days
constitutes an emergency. The vehicle
warrantor will reimburse the owner for
expenses (including diagnosis), not to
exceed the vehicle warrantor’s suggested
retail price for all warranted parts
replaced and labor charges based on the
vehicle warrantor’s recommended time
allowance for the warranty repair and the
geographically appropriate hourly labor
rate. Replaced parts and paid invoices
must be presented as a condition of
reimbursement for emergency repairs
not performed by an authorized Sprinter
Dealer. Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from
what the vehicle warrantor determines to
be abuse or neglect, including, but not
limited to: operation without adequate
coolants or lubricants; overfueling;
overspeeding; lack of maintenance of
cooling, lubricating or intake systems;
improper storage, starting, warm-up, run-
in or shut down practices; unauthorized
modifications to the engine. The vehicle
warrantor is also not responsible for
failures caused by incorrect oil or fuel or
by water, dirt or other contaminants in
the fuel or oil. The vehicle warrantor is
not responsible for failures resulting from
improper repair or the use of parts which
are not Genuine Mercedes-Benz approved
parts.
The vehicle warrantor is not responsible
for the material and labor costs of
emission control parts and assemblies
replaced during scheduled manitenance
of the vehicle as specified in the
Maintenance Booklet.
THIS WARRANTY, TOGETHER WITH
THE EXPRESS LIMITED WARRANTIES
ARE THE SOLE AND EXCLUSIVE
WARRANTIES MADE BY THE VEHICLE
WARRANTOR. THERE ARE NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, OR
OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE.
Service and Warranty

28Maintenance
General Information
It’s your responsibility to properly
maintain your new vehicle. Follow
the instructions contained in the
Maintenance Booklet. Regular, scheduled
maintenance is essential to trouble-free
operation. If there is a dispute between
you and the vehicle warrantor concerning
your maintenance of your vehicle, the
vehicle warrantor will require you to
provide proof that your vehicle was
properly maintained.
For your convenience, the vehicle’s
Maintenance Booklet contains a
confirmation section. It is included in the
Owner’s Literature Package. You should
use the maintenance confirmation pages
to keep track of scheduled maintenance,
either by routinely having the repairs
entered in the confirmation pages, or by
keeping receipts or other documentation
of work you’ve had done on your vehicle
in your Maintenance Booklet. Where to Go For Maintenance
The vehicle warrantor recommends that
you return to an authorized Sprinter
Dealer for all maintenance service
both during and after the warranty
periods. The dealership technicians are
specifically trained to proficiently perform
maintenance and repair procedures on
your vehicle.
Authorized Sprinter dealers will help
ensure that all your service needs are met
and that you’re completely satisfied. The
vehicle warrantor strongly recommends
you use Genuine Mercedes-Benz parts to
maintain your vehicle.
Service and Warranty