service MERCEDES-BENZ SPRINTER 2015 MY15 Maintenance Booklet
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Publication details
Internet
Further information on Mercedes-Benz vehi-
cles can be obtained on the Internet at
www.mercedes-benz.com
www.mbusa.com (USA only)
www.mercedes-benz.ca (Canada only) Editorial office
You are welcome to forward any queries or
suggestions you may have regarding this
Operator's Manual to the technical documen-
tation team at the address on the inside of the
front cover. © Mercedes-Benz USA, LLC
© Mercedes-Benz Canada, Inc.
Mercedes-Benz USA, LLC and Mercedes-
Benz Canada Inc. are Daimler companies.
Not to be reprinted, translated, or otherwise
reproduced, in whole or in part, without writ-
ten permission.
Printed in Germany.
Thank you for choosing the new Sprinter
We hope you enjoy your Sprinter. Vehicle
safety and operational reliability are two very important factors. To maintain them, regular
maintenance services are necessary.
We continuously strive to improve our prod-
ucts and ask for your understanding that we
reserve the right to make changes to the peri-
odic maintenance work for our vehicles.
The information in this booklet is accurate at time of printing. At the time of your scheduled
maintenance appointments with your author-
ized Sprinter dealer, the most current service
information will be utilized for your vehicle's
age or mileage. Please check with your
authorized Sprinter dealer for any changes to the periodic maintenance work required for
your vehicle. PLEASE NOTE
WE STRONGLY RECOMMEND THAT YOU
HAVE YOUR VEHICLE SERVICED BY AN
AUTHORIZED SPRINTER DEALER WHO IS
FULLY EQUIPPED TO PROVIDE THIS SERVICE
AND THAT GENUINE MERCEDES-BENZ
PARTS BE USED.
EMISSION CONTROL COMPONENTS AND
SYSTEMS CAN BE MAINTAINED, REPLACED,
OR REPAIRED BY ANY AUTOMOBILE REPAIR
WORKSHOP OR INDIVIDUAL USING CERTI-
FIED PARTS.
THE USE OF DEFECTIVE OR NON-EQUIVA-
LENT PARTS CAN RESULT IN YOUR EMIS-
SIONS PERFORMANCE WARRANTY CLAIM
BEING DENIED. Symbols
The following symbols are used in this Main-
tenance Booklet: G
WARNING
Warning notices draw your attention to haz-
ards that may endanger your health or life, or the health or life of others.
! Highlights hazards that may result in dam-
age to your vehicle.
i Helpful tips or other useful information.
Y
Page This symbol informs you where you
can find further information on a
topic.
YY This continuation symbol indicates
that a warning or procedure is contin-
ued on the next page. Vehicle sales/Vehicle warranty
issuer/Spare parts sales organization
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
Customer Assistance Center:
1-877-762-8267
Mercedes-Benz USA, LLC is a Daimler com-
pany
As at 14.03.2014
Page 3 of 38
General
................................................... 2
Vehicle data ............................................. 2
Protection of the environment ................. 2 Maintenance Booklet
............................4
Introduction ............................................. 4 Active Service System (ASSYST) ........ 4
Tire rotation ....................................... 5
Arduous operating conditions ............ 5
Wear parts ........................................ .6
Regular checks .................................. 6
Notes on the warranty ...................... .6
Service records .................................. 7
Parts/service products ...................... 7
Exhaust system maintenance .................. 7 Warning: exhaust gas aftertreat-
ment system – diesel engines ............ 7
BlueEFFICIENCY ®
exhaust gas
aftertreatment using DEF ................... 7
Description of maintenance work for
the exhaust system .................................. 8 Changing the engine oil and filter ...... 8
Replacing the air filter ........................ 8
Replacing the fuel filter ...................... 8
Checking the diesel particle filter ...... 8
Checking and adding DEF .................. 8
Maintenance service ................................ 8 Vehicle maintenance work
(including exhaust system main-
tenance) ............................................. 8
Description of maintenance work ...... 9
Additional work ................................ 11
Confirmation .......................................... 12 Tire rotation ..................................... 12
Delivery inspection .......................... 14
Maintenance service ........................ 15
9065840906É9065840906~ËÍ Contents
1
Page 4 of 38
Vehicle data
X X
Model Vehicle identification number (VIN)
X X
Date of the first registration Paint and code
X X
License plate License plate
X X
License plate License plate
X X
License plate License plate
X X
License plate License plate
Protection of the environment
Natural resources form the basis of our exis-
tence on this planet. The objective is to use
the natural resources which form the basis of our existence on this planet sparingly and in a
manner which takes the requirements of both nature and humanity into account..
Our declared policy is one of integrated envi-
ronmental protection, starting at the root
causes and encompassing in its management decisions all the consequences for the envi-
ronment which could arise from production
processes or the products themselves.
You too can help protect the environment by
operating your Sprinter in an environmentally responsible manner. Fuel consumption and the wear of your
engine, brakes and tires largely depend on
the operating conditions and your individual
driving style. To reduce fuel consumption and wear, note the following:
R avoid short trips.
R always ensure that the tire pressure is cor-
rect.
R avoid frequent and abrupt acceleration.
R avoid carrying unnecessary weight.
R remove ski and roof racks once you no lon-
ger need them.
R do not warm up the engine while the vehicle
is stationary.
R shift gears in a timely manner so that each
gear is used only up to 2
/ 3 of its maximum
engine speed.
R monitor the fuel consumption.
A regularly serviced vehicle will also help pro- tect the environment. Comply with the main-
tenance intervals indicated by the ASSYST
service interval display, as well as any other 2
Protection of the environmentGeneral
Page 5 of 38
maintenance work that is described in this
booklet.
We recommend that you have the mainte-
nance service carried out by an authorized
Sprinter Dealer using genuine Mercedes-
Benz parts. Protection of the environment
3General
Page 6 of 38
Introduction
Active Service System (ASSYST)
General notes Your Sprinter is equipped with the
Active
Service System (ASSYST) . The mainte-
nance computer tracks distance driven and
the time elapsed since your last service. The
service is shown in the multifunction display
in the instrument cluster.
The multifunction display shows a message
approximately one month before the mainte-
nance service is due. It indicates when the
next service is due in miles or days.
The symbols or letters on the service display
show the type of service that is due.
0099 orA
A Oil service plus
009A orB B Maintenance service
Services are carried out in a series defined as A-B. The first oil service plus (Service A) is due
after 20,000 miles. The first maintenance ser-
vice (Service B) is due after 40,000 miles.
Service due date display Vehicles with steering wheel buttons
One of the following messages appears:
^0099Service A: Due in ... days
Service A: Due in ... days
^0099Service A: Due in ... miles Service A: Due in ... miles
^0099Service A Due now Service A Due now
Vehicles without steering wheel buttons
One of the following messages appears:
^ 0099 for service A
^ 009A for service B
The remaining distance in miles (mi) or the
remaining time in days (d) is shown.
Service due date has been exceeded A qualified specialist workshop, e.g. an
authorized Sprinter Dealer resets the service
display during the service appointment. Vehicles with steering wheel buttons
If the service due date has been exceeded,
one of the following messages will appear in
the display:
^0099Service A: Exceeded by ... Service A: Exceeded by ...
days days
^0099Service A: Exceeded by ... Service A: Exceeded by ...
miles
miles
Additionally, a warning tone sounds.
Vehicles without steering wheel buttons
If the service due date has been exceeded,
ten seconds after switching on the ignition
the 0099 or009A symbol flashes for the ser-
vice. A minus sign also appears in front of the
service due date.
Service information You can find a list with descriptions of the
maintenance work in this booklet, starting
from (Y page 9). Following every mainte-
nance service, the authorized Sprinter dealer will reset the service interval display by con-
firming the maintenance work performed.
The authorized Sprinter dealer performing the maintenance service will confirm the work
has been carried out using the confirmation
pages in this Maintenance Booklet
(Y page 15).
We continuously strive to improve our prod-
ucts and ask for your understanding that we
reserve the right to make changes to the peri-
odic maintenance work for our vehicles.
The information in this booklet is accurate at time of printing. At the time of your scheduled
maintenance appointments with your author-
ized Sprinter dealer, the most current service
information will be utilized for your vehicle's
age or mileage. Please check with your
authorized Sprinter dealer for any changes to the periodic maintenance work for your vehi-cle.
i If the ASSYST service interval display has
been accidentally reset, have an authorized
Sprinter dealer correct the setting. A reset 4
IntroductionMaintenance Booklet
Page 7 of 38
should only be performed once the corre-
sponding maintenance service has been
carried out. Resetting the ASSYST service
interval display without performing the cor-
responding maintenance service may
result in engine damage and/or damage to other vehicle parts that are not covered by
the New Vehicle Limited Warranty. Tire rotation
Your vehicle's tires are a critical component
to overall vehicle performance and stability.
The useful life of tires will vary and is propor-
tional to tire type, speed rating, ambient con-
ditions, tire loads, tire inflation pressure, road
surfaces, and individual driving style. We
therefore recommend regularly checking the
tires for wear and correct tire pressure, and -
if the tire configuration allows - that the tires are rotated regularly.
Tires can only be rotated on vehicles with the
same tire size on the front and rear axles.
If your vehicle's tire configuration allows for
tire rotation, tire rotation should be per-
formed in accordance with the recommended intervals, or sooner at the first signs of irreg-
ular (uneven) tread wear. Tire rotation rec-
ommendations will likely necessitate a tire
rotation at least at every maintenance ser-
vice.
Single tires at rear If your vehicle is equipped with tires of the
same size, tires can be rotated by following a
front-to-rear rotation pattern that will main-
tain the intended rotation (spinning) direction of the tire (on unidirectional tires, an arrow on
the sidewall indicates the intended rotation or spinning direction of the tire).
Dual tires at the rear If your vehicle is equipped with tires of the
same size, the tires on the front axle can be
rotated with the inner tires on the rear axle in pairs so that the intended rotation (spinning) direction of the tires remains the same. If the
tread pattern on the tires is not unidirectional, the outer tires on the rear axle can be rotated
from one side to the other. Diagram showing tire rotation for single and dual
tires
This Maintenance Booklet contains a practi-
cal tire rotation confirmation page, which you can use to record the date and mileage for
every tire rotation (Y page 5). Arduous operating conditions
The maintenance intervals have been deter-
mined so that under normal operating condi- tions the vehicle should operate properly
between maintenance services. Arduous
operating conditions may require that the fol-
lowing parts be replaced at shorter intervals:
R INTERIOR FILTERS
(Examples: dust filter, recirculating air fil-
ter, activated charcoal filter or combination
filter) are to be replaced as indicated by the
maintenance computer. Under severe dust conditions, or if the climate control is oper-
ated frequently in air recirculation mode,
the filters should be replaced more fre-
quently than indicated by the maintenance computer.
R COOLANT
The coolant (water/anticorrosion/anti-
freeze mixture) should be replaced at the
specified maintenance intervals.
The coolant may need to be replaced more
frequently if it is not maintained correctly Introduction
5Maintenance Booklet
Page 8 of 38
and/or anticorrosion/antifreeze products
other than those approved for your vehicle
are being used. You can find coolant
instructions under the "Coolant" section of the vehicle Operator's Manual. Contact an
authorized Sprinter Dealer for a list of anti-
corrosion/antifreeze products that are
approved for your vehicle. Wear parts
The maintenance computer recommends the
inspection of certain wear parts, however, it
cannot judge the condition of these wear
parts. Only qualified aftersales technicians
can determine if a wear part should be
replaced. Regular checks
In addition to the maintenance service, you
should also perform regular checks on the
following (e.g. weekly, when refueling, or
before any long journey):
R Oil level – Depending on the vehicle equip-
ment, check the oil level of the engine using either the oil dipstick or using the control
system via the multifunction steering
wheel/multifunction display. Refer to the
Operator's Manual for more information on
measuring the engine oil level.
R Coolant level – The correct procedure for
checking the coolant level is described in
the Operator's Manual.
R Brake fluid level – If the brake fluid has to
be refilled, visit an authorized Sprinter
Dealer and have the cause determined, e.g. leakage or worn brake pads.
R Windshield washer system – If the
washer fluid level falls below 1/3 full, the
warning lamp for the washer fluid level
lights up. Add washer fluid mixed with an
approved windshield washer concentrate,
test function and check wiper blades. R
Lighting system
R Tire condition and tire pressure – Check
at least once a month. Refer to the "Tires
and Wheels" section in the Operator's Man-
ual for guidelines and the correct proce-
dure for checking the tire condition and tire
pressure. Notes on the warranty
An extensive and well-equipped network of
authorized Sprinter Dealers is available to
carry out maintenance work. Your authorized
Sprinter Dealer can ensure that your vehicle
is thoroughly serviced and repaired by pro-
fessionals.
Please see the Service and Warranty Infor-
mation Booklet for detailed information on
warranty terms and coverage.
Please follow the maintenance instruc-
tions in this Maintenance Booklet, even if you allow a third party to use the vehicle
and entrust them with care of the vehicle. Only in this way will you be able to ensure
that your warranty rights are not affected.
Service, replacement, or repair of the
emission control devices and systems
can be performed by any automotive
repair establishment or individual using
certified parts.
We strongly recommend that any mainte-
nance work on your vehicle is carried out by your authorized Sprinter Dealer which
is fully equipped to perform this service.
Please note that special instructions and spe- cial measuring devices are required for serv-
icing the engines in order to comply with legal requirements concerning exhaust emissions.
Modifying or tampering with emissions com-
ponents is not permissible. Your authorized
Sprinter Dealer is familiar with the relevant
regulations. 6
IntroductionMaintenance Booklet
Page 9 of 38
Service records
Your authorized Sprinter Dealer will certify in this booklet the maintenance services that it
has performed on your vehicle.
Other than the maintenance services descri-
bed, the Maintenance Booklet does not
record or reflect any repair work that may
have been performed on your vehicle. Please
keep those receipts with your vehicle
records.
You can find information about the warranty
in your Service and Warranty Information
Booklet.
Your authorized Sprinter Dealer will gladly
provide more information on the mainte-
nance of your vehicle. Parts/service products
We recommend using only genuine
Mercedes-Benz parts for service and repair
work, since these conform to our specifica-
tions. In addition, use only fuels, lubricants
and corrosion inhibitors/antifreeze agents
that correspond to the factory specifications. Please see your authorized Sprinter Dealer
for more information on this subject. Exhaust system maintenance
Warning: exhaust gas aftertreatment
system – diesel engines
Your Sprinter is equipped with emission con-
trol devices to comply with current diesel
exhaust emission regulations in countries
where the vehicle is certified for sale. Follow
our recommended maintenance instructions
in order to ensure the proper operating state of your vehicle.
Note the following:
a) Diesel engines require diesel fuel with
extremely low sulfur content for road vehicles
(maximum 15 ppm sulfur), in compliance with ASTM D975 standard. Failure to use ultra low
sulfur highway diesel fuel (ULSD) can severely damage the vehicle's exhaust gas aftertreat-
ment system.
b)
We approve the use of B5 (standard ULSD,
which may contain up to 5% bio-diesel) for all
BlueEFFICIENCY ®
diesel engines.
Diesel fuels that contain a higher proportion
of bio-diesel, e.g. B20 or pure bio-diesel fuel,
can severely damage the engine and fuel sys- tem and are not permitted.
Contact your Service Center for more infor-
mation. If the B5 bio-diesel blend is not clearly
labeled to indicate that it meets the ULSD
standard, it should not be used. The New
Vehicle Limited Warranty does not cover
damage caused by the use fuels that do not
meet our approved fuel standards.
c) The prescribed engine maintenance
work must be carried out fully and at the required intervals.
d) The exhaust gas aftertreatment sys-
tem operation must not be modified in
any way. Alterations are not permissible by
law. Alterations can also damage the catalytic
converter and result in increased fuel con-
sumption and impaired engine running con-
ditions.
If the "CHECK ENGINE" indicator lamp lights
up in the instrument cluster when the engine
is running, this indicates that there may be a
malfunction in the engine control system or in the exhaust gas aftertreatment system.
We recommend having the malfunction
checked as soon as possible. BlueEFFICIENCY
®
exhaust gas after-
treatment using DEF
BlueEFFICIENCY ®
exhaust gas aftertreat-
ment requires a reducing agent (DEF) in order
to function properly. Maintaining the level
and condition of the DEF is part of the regular
maintenance service work.
DEF is a non-flammable, non-toxic, colorless
and odorless, water-soluble liquid. Exhaust system maintenance
7Maintenance Booklet
Page 10 of 38
!
Only use DEF according to ISO 22241. Do
not add special additives to DEF or dilute it
with water. This can damage the BlueEFFI-
CIENCY ®
exhaust gas aftertreatment. Description of maintenance work for
the exhaust system
The composition of exhaust emissions is
influenced not only by the exhaust gas after-
treatment system, but also by various engine
parts and their settings.
Maintenance of the exhaust system must
therefore include these engine parts. Some
maintenance jobs are actually only tests.
They are important, however, because they
allow early detection of discrepancies which
can later lead to increased exhaust emis-
sions. It is generally less costly to adjust devi- ations of this sort immediately than to wait
until they incur high repair costs. The main-
tenance intervals have been determined so
that the vehicle, under normal operating con- ditions, should operate properly between
maintenance services. Changing the engine oil and filter
Change engine oil and replace oil filters after every 20,000 miles. If oil consumption should
increase, determine the cause and take nec-
essary corrective steps. Do not reset the ser-
vice interval display if the oil level is filled up
or the oil is changed at times other than the
recommended intervals. Replacing the air filter
Under normal dust conditions, the air filter
should be replaced every 60,000 miles. Clean
the air filter cap and housing before removing the air filter. Replacing the fuel filter
Replace the fuel filter every 20,000 miles. Checking the diesel particle filter
The level of the diesel particle filter must be
checked for the first time at 100,000 miles.
If the saturation level is still below the thresh- old value at 100,000 miles, the saturation
level of the diesel particle filter must be
checked again at each subsequent oil service
plus/maintenance service.
If the level of the diesel particle filter is above the limit value, the diesel particle filter should
be replaced.
Once the new diesel particle filter has been
installed, the checking cycle starts again after
100,000 miles. Checking and adding DEF
Check and refill DEF every 20,000 miles. Maintenance service
Vehicle maintenance work (including
exhaust system maintenance)
i The maintenance services should be car-
ried out at the specified mileage or after the specified number of years (whichever
comes first).
You can find detailed descriptions of the
maintenance services here (Y page 9).
You can find a description of the scope of
maintenance for the exhaust system here
(Y page 8). 8
Maintenance serviceMaintenance Booklet
Page 11 of 38
Description of maintenance work
Oil service plus/maintenance service Oil service
plus Maintenance
service Check by service advisor
Check vehicle for corrosion, accident and paint dam-
age ^ ^
Brake test
^ ^
Oil service
Engine: oil and filter change
^ ^
Lubrication work
Lubricating the trailer hitch
^
Lubricate the hinges on the rear door
^
Maintenance
Check function and condition
Indicators, indicator lamps
^
Headlamps, exterior lighting
^
Windshield wipers, rear windshield wiper, windshield
washer system, headlamp cleaning system ^
Front and rear seat belts, seat belt buckles, seat belt
buckle extensions ^ ^
Integrity test and condition check
Observe line routing and chafing.
If there is fluid loss, determine the cause and remedy
it All assemblies: engine, transmission, transfer case,
axles, steering, power steering pump, brakes
^ ^
All lines, hoses and sensor cables
^ ^
All reservoirs, shock absorbers, front axle joints, cov-
ers, sleeves, dust caps ^ ^
Supplementary rubber springs
^ ^
Steering mechanism: tie rod, steering lever, rubber
sleeves, dust caps
^ ^Maintenance service
9Maintenance Booklet