MERCEDES-BENZ SPRINTER 2015 MY15 Service and Warranty Information

Service and Warranty
Information 2015

WARRANTY COVERAGE AT A GLANCE
(Complete warranty coverage starts on (e Page 4))
DESCRIPTIONYears:1
2333557
Miles (thousands):12243650UNL 50100 70
New Vehicle Limited Warranty
Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited
Warranty:
All Panels
Outer Panels

Federal Emission Warranty - Diesel
California Emission Warranty - Diesel
(California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington)
Short Term
Long Term
Diesel Engine Limited Warranty
The following terms are referred to in this booklet as:
Vehicle Distributor / Vehicle Warrantor / Parts Distributor
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
Mercedes-Benz USA, LLC is a Daimler
company. Press time August, 2014
Printed in U. S. A

1

Original Owner’s Name
Street Address
City and State Zip Code
Vehicle Identification Number (VIN)
Warranty Start Date (In-Service Date) Mileage at Delivery
Selling authorized Sprinter Dealer Code
City State
Second Owner’s Name Third Owner’s Name
Street Address Street Address
City and State Zip Code City and State Zip Code
Date of Second Mileage at Purchase
Purchase Date of Second Mileage at Purchase
Purchase
Warranty Coverage applies to all vehicle owners during the warranty coverage period.
To protect you in the event of a recall or any questions concerning your limited
warranty, please fill out and return the business reply card included in this booklet to
inform us about ownership or address changes.
Service and Warranty

2
IMPORTANT
This booklet contains the warrantor’s limited warranties.
It should be kept in your vehicle and presented to your authorized Sprinter Dealer if any warranty service is needed.The limited warranty text begins on (
e Page 4) of this
booklet.
Service and Warranty

3
Contents
Your Legal Rights Under These Limited Warranties ...................................................... 4
What’s Covered New Vehicle Limited Warranty ........................................................................\
......... 6
Diesel Engine Limited Warranty ........................................................................\
....... 8
Corrosion Warranty ........................................................................\
......................... 9
Restraint System Limited Warranty ........................................................................\
.. 9
What’s Not Covered Items Which Are Not Covered ........................................................................\
....... 10
Insurance Write-Off; or Repaired or Replaced Parts ............................................... 12
Restricted Warranty ........................................................................\
...................... 12
Other Terms of Your Warranties Exchanged Parts May Be Used in Warranty Repairs ............................................... 13
Pre-Delivery Service ........................................................................\
..................... 13
Production Changes ........................................................................\
...................... 13
Emission Warranties Required by Law Federal Emission Warranty - Diesel Heavy Duty ..................................................... 14
Notice of Address Change or Pre-Owned Vehicle Purchase ........................... Centerfold
California Emission Warranty - Diesel Medium Duty .................................................. 16
How to Get Warranty Service Where to Take Your Vehicle ........................................................................\
........... 21
How to Get Tow Service - U.S. or Canada Only ...................................................... 22
Emergency Warranty Repairs ........................................................................\
........ 22
Further Steps You Can Take and How to Get More Information .............................. 23
Getting Service Under the California Emission Warranties ..................................... 23
How to Deal with Warranty Problems Steps to Take ........................................................................\
................................ 25
Helpful Addresses and Telephone Numbers ........................................................... 26
Optional Service Contract ........................................................................\
................ 27
Maintenance General Information ........................................................................\
...................... 28
Where to Go For Maintenance ........................................................................\
....... 28
Service and Warranty

4Your Legal Rights Under These Limited Warranties
The limited warranties contained in this booklet are the only express warranties
that the vehicle warrantor makes for your vehicle. These limited warranties give
you specific legal rights. You may also have other rights that vary from state to
state.
For example, you may have some implied warranties, depending on the state
where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time
periods covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these
implied warranties do not apply and the vehicle warrantor completely disclaims
them to the extent allowed by law. And the implied warranty of fitness for a
particular purpose does not apply if your vehicle is used for racing, even if the
vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts,
so the above limitations may not apply to you.
NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR
CONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSON OR
PROPERTY OR LOSS OF REVENUE WHICH MIGHT BE PAID, INCURRED OR
SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICH
MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THIS
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or limitation on how long an implied warranty lasts, so
the above limitation may not apply to you.
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Your Legal Rights Under These Limited Warranties
CALIFORNIA SUPPLEMENT
EXCEPT FOR THE EMISSIONS SYSTEMS WARRANTIES, THIS IS THE ONLY EXPRESS
WARRANTY PROVIDED IN CONNECTION WITH THE PURCHASE OF A SPRINTER
VEHICLE. THE STATE OF CALIFORNIA ALSO PROVIDES AN IMPLIED WARRANTY
OF MERCHANTABILITY, AND WHERE APPLICABLE, AN IMPLIED WARRANTY OF
FITNESS. THE DURATION OF THESE IMPLIED WARRANTIES, HOWEVER, SHALL BE
LIMITED TO ONE (1) YEAR FROM THE DATE THE VEHICLE IS DELIVERED TO THE
FIRST RETAIL PURCHASER OR PUT IN SERVICE AS AN AUTHORIZED SPRINTER
DEALER DEMONSTRATOR OR MERCEDES-BENZ USA, LLC OR DAIMLER VANS USA
LLC OR DAIMLER VANS MANUFACTURING, LLC COMPANY VEHICLE. OTHER THAN
THE EXPRESS WARRANTIES CONTAINED IN THIS BOOKLET AND THE IMPLIED
WARRANTY OF MERCHANTABILITY, AND WHERE APPLICABLE, THE IMPLIED
WARRANTY OF FITNESS, AS LIMITED IN DURATION ABOVE, MERCEDES-BENZ
USA, LLC OR DAIMLER VANS USA LLC DISCLAIM ANY AND ALL OTHER IMPLIED
WARRANTIES. NEITHER DAIMLER AG, MERCEDES-BENZ USA, LLC, DAIMLER
VANS USA LLC, DAIMLER VANS MANUFACTURING, LLC, NOR ANY AUTHORIZED
SPRINTER DEALER CAN ASSUME OR AUTHORIZE ANY PERSON TO ASSUME
FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH A SPRINTER VEHICLE.
NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR
CONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSONS OR
PROPERTY OR LOSS OF REVENUE WHICH MIGHT BE PAID, INCURRED, OR
SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICH
MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THIS
WARRANTY.
Service and Warranty

6What’s Covered
New Vehicle Limited Warranty:
A. Who Is Covered?
The subsequent pages of this Service
and Warranty Information booklet
describe some service requirements
and the warranties you receive as an
owner. Your vehicle is covered under the
terms of these “Warranties” and your
nearest authorized Sprinter Dealer will
exchange or repair any defective parts
in accordance with the terms of such
warranties within stated limits.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty
warrants to the original and each
subsequent owner of a new Sprinter
vehicle that any authorized Sprinter
Dealer will make any repairs or
replacements necessary to correct
defects in material or workmanship
arising during the warranty period.
ANY AUTHORIZED SPRINTER DEALER:
Any authorized Sprinter dealer of the
owner’s choice will perform warranty
repairs or replacements. The vehicle
should be delivered to an authorized
Sprinter dealer during normal service
hours. A reasonable time should
be allowed after taking the vehicle
to an authorized Sprinter dealer for
performance of the repair. C. Items Covered by Other Warranties
The following are covered by separate
warranties offered by their makers. They
are not covered by the Basic Limited
Warranty:
•
tires; or
• items added or changed after
your Sprinter vehicle left the
manufacturing plant, such as
accessories or protection products,
or items changed because of
customization or van conversion
(except Genuine Mercedes-Benz
accessories designed for Sprinter,
and installed by an authorized
Sprinter Dealer). Be sure you get a
copy of any warranty that applies
to these items from your authorized
Sprinter Dealer, or from the maker
of the product. You can find the tire
warranty statements in your Owner’s
Literature Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty, the
Diesel Engine Limited Warranty, and the
Spare Parts Warranty cover the cost
of towing your vehicle to the nearest
authorized Sprinter Dealer if your vehicle
cannot be driven because a covered part
has failed, see (
e Page 22).
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7
What’s Covered
New Vehicle Limited Warranty: (cont’d)
E. When It Begins
The New Vehicle Limited Warranty
begins on either of the following dates,
whichever is earlier:
• the date you take initial delivery of
the vehicle;
or
• the date when the vehicle was first
put into service as an authorized
Sprinter Dealer “demo” or as a
company vehicle of the vehicle
distributor.
F. When It Ends
The New Vehicle Limited Warranty is for
36 months or 36,000 miles, whichever
occurs first.
Not all components or adjustments
carry a 36 month or 36,000 mile
warranty. Warranty coverage for specific
components or adjustments is based on
the vehicle’s time in service or mileage
and should always be verified with your
authorized Sprinter Dealer prior to any
repairs. Examples include, but are not
limited to, the following:
• Wheel alignment and balancing
• Brake pads
• Brake discs
• Glass
• Wiper blades and inserts H. If Your Vehicle Leaves the United
States (We Include U.S. Possessions
and Territories as Part of the United
States for Warranty Purposes):
EXCEPT WHERE SPECIFICALLY
REQUIRED BY LAW, THERE IS NO
WARRANTY COVERAGE ON THIS
VEHICLE IF IT IS SOLD IN OR
REGISTERED IN COUNTRIES OTHER
THAN THE UNITED STATES.
This policy does not apply to vehicles
that have received authorization for
export from the vehicle distributor.
Authorized Sprinter Dealers may not
give authorization for export. You
should consult an authorized Sprinter
Dealer to determine this vehicle’s
warranty coverage if you have any
questions.
This policy does not apply to vehicles
registered to U.S. government officials
or military personnel on assignment
outside of the United States.
G. Registration and Operation
Requirements
The New Vehicle Limited Warranty covers
your vehicle only if:
•
it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or
Canada, see (
e Page 21); and
• it’s operated and maintained in the
manner described in your Operator’s
Manual and Maintenance Booklet.
Service and Warranty

8What’s Covered
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine
Limited Warranty for up to 5 years
or 100,000 miles on the odometer,
whichever comes first.
B. What’s Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and
components are covered by the Diesel
Engine Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed
components
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chains
and cover
• turbocharger housing and internal
parts
• valve covers
• water pump and housing C. When It Begins
The Diesel Engine Limited Warranty
begins on either of the following dates,
whichever is earlier:
•
the date you take delivery of the
vehicle;
or
• the date when the vehicle was first
put into service as a dealer“ demo”
or as a company vehicle of the
vehicle distributor.
D. Towing Costs Are Covered
The Diesel Engine Limited Warranty
covers the cost of towing your vehicle to
the nearest authorized Sprinter Dealer if
your vehicle cannot be driven because a
covered part has failed. For information
on how to get towing service in the United
States and Canada, see (
e Page 21).
Service and Warranty