mileage MERCEDES-BENZ SPRINTER 2015 MY15 Service and Warranty Information

1

Original Owner’s Name
Street Address
City and State Zip Code
Vehicle Identification Number (VIN)
Warranty Start Date (In-Service Date) Mileage at Delivery
Selling authorized Sprinter Dealer Code
City State
Second Owner’s Name Third Owner’s Name
Street Address Street Address
City and State Zip Code City and State Zip Code
Date of Second Mileage at Purchase
Purchase Date of Second Mileage at Purchase
Purchase
Warranty Coverage applies to all vehicle owners during the warranty coverage period.
To protect you in the event of a recall or any questions concerning your limited
warranty, please fill out and return the business reply card included in this booklet to
inform us about ownership or address changes.
Service and Warranty

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What’s Covered
New Vehicle Limited Warranty: (cont’d)
E. When It Begins
The New Vehicle Limited Warranty
begins on either of the following dates,
whichever is earlier:
• the date you take initial delivery of
the vehicle;
or
• the date when the vehicle was first
put into service as an authorized
Sprinter Dealer “demo” or as a
company vehicle of the vehicle
distributor.
F. When It Ends
The New Vehicle Limited Warranty is for
36 months or 36,000 miles, whichever
occurs first.
Not all components or adjustments
carry a 36 month or 36,000 mile
warranty. Warranty coverage for specific
components or adjustments is based on
the vehicle’s time in service or mileage
and should always be verified with your
authorized Sprinter Dealer prior to any
repairs. Examples include, but are not
limited to, the following:
• Wheel alignment and balancing
• Brake pads
• Brake discs
• Glass
• Wiper blades and inserts H. If Your Vehicle Leaves the United
States (We Include U.S. Possessions
and Territories as Part of the United
States for Warranty Purposes):
EXCEPT WHERE SPECIFICALLY
REQUIRED BY LAW, THERE IS NO
WARRANTY COVERAGE ON THIS
VEHICLE IF IT IS SOLD IN OR
REGISTERED IN COUNTRIES OTHER
THAN THE UNITED STATES.
This policy does not apply to vehicles
that have received authorization for
export from the vehicle distributor.
Authorized Sprinter Dealers may not
give authorization for export. You
should consult an authorized Sprinter
Dealer to determine this vehicle’s
warranty coverage if you have any
questions.
This policy does not apply to vehicles
registered to U.S. government officials
or military personnel on assignment
outside of the United States.
G. Registration and Operation
Requirements
The New Vehicle Limited Warranty covers
your vehicle only if:
•
it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or
Canada, see (
e Page 21); and
• it’s operated and maintained in the
manner described in your Operator’s
Manual and Maintenance Booklet.
Service and Warranty

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What’s Covered
Corrosion Warranty
A. What’s Covered
This corrosion warranty covers the cost
of all parts and labor needed to repair or
replace any sheet metal panels that get
holes from rust or other corrosion. If a
hole occurs because of something other
than corrosion, this corrosion warranty
does not apply. Cosmetic or surface
corrosion - resulting, for example, from
stonechips or scratches in the paint - is
not covered. For more details on what is
not covered by this corrosion warranty,
see (
e Page 11).
B. How Long It Lasts
The Corrosion limited warranty starts
when your New Vehicle Limited Warranty
begins, see (
e Page 6). This limited
warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is
36 months, with no mileage limit.
• For an outer-body sheet metal
panel-one that is finish-painted and
that someone can see when walking
around the vehicle - the limits are
5 years or 100,000 miles on the
odometer, whichever occurs first. Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the
State of Kansas, seatbelts and related
seatbelt components are warranted
against defects in workmanship and
materials for 10 years, regardless of
mileage. This limited warranty does not
cover replacement of seatbelts and
related components required as the result
of collision.
Service and Warranty

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What’s Not Covered
Items Which Are Not Covered: (cont’d)
DAMAGE DUE TO ALTERATIONS:
Alterations by changing or adding to
the vehicle can adversely affect its
performance, reliability and longevity and
are not covered by this warranty.
DAMAGE CAUSED BY REPAIR PARTS
AND MISFUELING: MBUSA strongly
warns against the introduction of fuels
with an anti-knock index less than 91
octane or ethanol blends greater than
E10 in non flex-fuel capable gasoline
engine equipped vehicles, and in
vehicles equipped with a diesel engine,
strongly warns against the introduction
of biodiesel blends greater than B5.
Malfunctions caused by the use of other
than Genuine Mercedes-Benz parts and
accessories and damages or malfunctions
resulting from incorrect fuel usage, poor
fuel quality (including biodiesel blends
not meeting ASTM D6751 or EN590
quality standards) or from blending
additional fuel additives other than those
expressly approved for use in exceptional
circumstances (see vehicle operator’s
manual) by MBUSA are not covered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions
caused by body repairs not performed
in accordance with Mercedes-Benz
specified repair procedures or otherwise
improperly performed are not covered by
this warranty. ALTERED ODOMETER: No warranty
coverage shall apply to any vehicle on
which the odometer has been altered and
the actual mileage cannot be determined.
DAMAGE FROM THE ENVIRONMENT:
Parts made from cloth or leather
(upholstery, convertible tops, trim items),
wood, paint or chrome which have been
affected by airborne fallout, such as
chemical and tree sap, or by road salt,
hail, windstorm or other environmental
factors are not covered by this warranty.
DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.
EXTRA EXPENSES: This warranty does
not cover payment for loss of use of
the vehicle during warranty repairs nor
lodging bills, substitute transportation
rentals, or other travel costs, telephone
calls, loss of pay, or other economic loss
or consequential damages.
CHANGES IN DESIGN: The manufacturer
has reserved the right to make any
changes in design or to make additions
to, or upon its products without incurring
any obligations to install the same
equipment on motor vehicles previously
built.
Service and Warranty

22How to Get Warranty Service
How To Get Tow Service - U.S. or
Canada Only
A. What To Do:
If your vehicle requires towing due
to a defect covered under the New
Vehicle Limited Warranty or the Diesel
Engine Limited Warranty, dial toll-free
1-877-762-8267. Provide your name,
vehicle identification number, model year
and color of vehicle, telephone number
where you can be reached, disabled
location of vehicle, and a description of
the problem.
You will be given the name of the service
provider and an estimated time of
arrival. If you feel you are in an “unsafe
situation”, please let us know. With your
consent, we will contact local police or
safety authorities. B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour
Towing Assistance and you obtain
towing services on your own, you may
submit your original receipts from the
licensed towing or service facility, for
services rendered within 30 days of the
occurrence. Be sure to include your
vehicle identification number, odometer
mileage at the time of service and
current mailing address. We will process
the claim based on vehicle and service
eligibility. If eligible, we will reimburse you
for the reasonable amounts you actually
paid, based on the usual and customary
charges for that service in the area
where they were provided. The vehicle
distributor’s determination relating to
reimbursement are final. Correspondence
should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to
get a warranty repair made by someone
other than an authorized Sprinter Dealer,
follow the reimbursement procedure on
(
e Page 21) (C).
Service and Warranty

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Optional Service Contract
Optional service contracts available
through the vehicle distributor offer
valuable protection against repair costs
when these warranties do not apply.
They complement but do not replace
the warranty coverages outlined in this
booklet. Several plans may be available,
covering various time-and-mileage
periods. (Service contracts are not
available if you live in a U.S. possession
or territory.) Ask your authorized Sprinter
Dealer for details.
Service and Warranty