ESP MERCEDES-BENZ SPRINTER 2018 MY18 Operator’s Manual

1, 2, 3 ...
4ETS (Electronic Traction System).... 57
12-V socket ........................................ 211
A
ABS (Anti-lock Braking System)
Display message ............................ 181
Function/notes ................................ 54
Important safety notes .................... 54
Indicator lamp ................................ 196
Access step in the bumper
Cleaning .........................................2 38
Activating/deactivating cooling
with air dehumidification ................. 103
Activating/deactivating the roof
ventilator ...........................................1 17
Adaptive Brake Assist
Function/notes .............................1 42
ADAPTIVE ESP
®
see ESP®(Electronic Stability Program)
Add-on equipment ............................... 28
Additional indicators
Replacing bulbs ............................... 91
Replacing bulbs (roof) ......................9 4
Additives
Diesel ............................................ 280
Engine oil ...................................... .283
Adjusting the headlamp range ........... 84
ADR (working speed governor) ........153
Air bags
Deployment ..................................... 47
Front air bag (driver, front
passenger) ....................................... 46
Important safety notes .................... 45
Introduction ..................................... 45
Side impact air bag .......................... 46
Window curtain air bag .................... 47
Air filter
Indicator lamp ................................ 202
Air pressure
see Tire pressure
Air vents
Adjusting for the passenger com-
partment ........................................ 107
Adjusting on the roof ..................... 107
Importa nt sa
fety notes .................. 106 Setting the center air vents ........... 106
Setting the side air vents ...............1
07
Air vents
see Air vents
Air-conditioning system
Refrigerant ..................................... 286
see Climate control
Air-recirculation mode
Important safety notes .................. 105
Switching on/off ........................... 105
All-wheel drive
Engaging/disengaging ................... 147
Important safety notes .................. 146
LOW RANGE transmission ratio ..... 147
Anti-lock braking system
see ABS (Anti-lock Braking System)
Anti-theft system
Interior motion sensor ..................... 59
Armrests .............................................. 78
Ashtray ............................................... 210
ASR (acceleration skid control)
Activating/deactivating ................... 55
Display message ............................ 182
Function/notes ................................ 55
Important safety notes .................... 55
Indicator lamp ................................ 196
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 58
Switching off the alarm .................... 58
Authorized workshop
see Qualified specialist workshop
Automatic car wash (care) ...............234
Automatic headlamp mode ................ 83
Automatic locking ............................... 66
Automatic transmission
Accelerator pedal position ............. 125
Changing gear ............................... 124
Changing gear yourself .................. 124
Driving tips .................................... 125
Emergency running mode .............. 126
Important safety notes .................. 123
Kickdown ....................................... 125
Maneuvering .................................. 125
Overview ........................................ 123
Problem (malfunction) ................... 126
Releasing the parking lock man-
ually ............................................... 126
4Index

Switching on/off (vehicles with-
out steering wheel buttons) ........... 163
Dealership
see Qualified specialist workshop
Declarations of conformity ................. 27
DEF (Diesel Exhaust Fluid )
Refilling .......................................... 128
Delayed switch-off ............................ 171
Diagnostics connection
Operating safety and vehicle
approval ........................................... 27
Diesel .................................................. 279
Diesel engine
Preglow indicator lamp .................. 202
Diesel Exhaust Fluid (DEF)
Display messages (vehicles with
steering wheel buttons) ................. 187
Display messages (vehicles with-
out steering wheel buttons) ........... 177
Indicator lamp ................................ 198
Level indicator ............................... 161
Notes ............................................. 281
Storage .......................................... 281
Tank content .................................. 282
Diesel particle filter
Short-distance driving .................... 133
Digital speedometer
Setting the unit (vehicles with
steering wheel buttons) ................. 168
Display
Outside temperature (vehicles
with steering wheel buttons) ......... 166
Outside temperature display
(vehicles without steering wheel
buttons) ......................................... 162
Standard display (vehicles with
steering wheel buttons) ................. 166
Standard display (vehicles with-
out steering wheel buttons) ........... 162
see Warning and indicator lamps
Display
see Warning and indicator lamps
Display messages
Calling up the message memory .... 175
Driving systems ............................. 191
Engine ............................................ 187
Important safety notes .................. 175
Lights ............................................. 185 Safety systems .............................. 181
Service interval display .................. 227
SmartKey ....................................... 194
Ti
res ............................................... 193
Ve
hicle ........................................... 194
Distance recorder ............................. 166
see Odometer
see Trip odometer
Distance warning function
Activating/deactivating ................. 142
Indicator lamp ................................ 142
Warning lamp ................................. 195
Door lock
see Central locking
Doors
Central locking/unlocking
(SmartKey) ....................................... 61
Control panel ................................... 39
Display message ............................ 194
Indicator lamp ................................ 203
Drinking and driving ......................... 132
Drinks holder
see Bottle holder
Driver's/front-passenger door
Unlocking ......................................... 66
Driving abroad ................................... 133
Driving off-road
DSR (Downhill Speed Regulation) .. 148
see Off-road driving
Driving on flooded roads .................. 136
Driving safety systems
4ETS (Electronic Traction Sys-
tem) ................................................. 57
ABS (Anti-lock Braking System) ....... 54
Adaptive Brake Assist .................... 142
ASR (Acceleration Skid Control) ...... 55
BAS (Brake Assist System) .............. 56
Distance warning function ............. 141
EBD (electronic brake force distri-
bution) ............................................. 56
ESP
®(Electronic Stability Pro-
gram) ............................................... 56
Important safety information ........... 54
Overview .......................................... 54
Driving system
Display messages (vehicle with-
out steering wheel buttons) ........... 180
Index9

Driving systemsBlind Spot Assis t............................ 14 3
Cruis econtrol ................................ 13 9
Displa ymessage ............................ 19 1
Lan eKeepin gAssis t...................... 14 5
PARKTRONI C................................. 150
Driving tips
Automati ctransmissio n................ .125
Brakes ...........................................1 34
Break-in period .............................. 118
Checking brake lining thickness .... 135
Downhill gradient ........................... 134
Drinking and driving ....................... 132
Driving abroad ............................... 133
Driving in winter .............................1 36
Driving on flooded roads ................ 136
Driving on wet roads ......................1 36
Exhaust check ............................... 133
Fuel ................................................ 132
General .......................................... 132
Hydroplaning ................................. 136
Icy road surfaces ........................... 136
Important safety notes .................. 118
Limited braking efficiency on sal-
ted roads ....................................... 135
New brake disks ............................ 135
New brake pads/linings ................ 135
Off-road driving .............................. 137
Overrun cut-off .............................. 132
Snow chains .................................. 251
Speed limitation .............................1 33
Towing a trailer .............................. 154
Transport by rail .............................1 34
Wet road surface ........................... 135
DSR (Downhill Speed Regulation) .... 148
E
EBD (electronic brake force distri-
bution)
Display message ............................ 183
Function/notes ................................ 56
Indicator lamps .............................. 196
Electrical closing assist ......................68
Electrical step
Cleaning ........................................ .238
Display message ............................ 194
Emergency release .......................... 68 Function ...........................................6
8
Important safety notes .................... 68
Indicator lamp ................................ 204
Manual retraction ............................ 68
Obstacle detection ........................... 68
Electrical system
Battery main switch ....................... 118
Electronic brake force distribution
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP
®(Electronic Stability Program)
Emergency exit .................................... 57
Emergency exit window .....................57
Emergency Tensioning Devices
Activation ........................................ .47
Emissions control
Service and warranty information .... 23
Engine
ADR (working speed governor) ...... 153
Changing the power output ............ .27
Check Engine warning lamp .......... .201
Cleaning instructions ..................... 235
Engine number ............................... 278
Engine speed setting (working
mode) ............................................ 154
Irregular running ............................ 122
Jump-starting ................................. 243
Operating safety .............................. 27
Starting .......................................... 120
Starting problems .......................... 122
Switching off .................................. 131
Tow-starting (vehicle) ..................... 247
Engine electronics
Notes ............................................. 276
Probl

em (malfunction) ................... 122
Engine oil
Adding ...........................................2 23
Additives ........................................ 283
Checking the oil level (on-board
computer) ...................................... 221
Checking the oil level using the
dipstick .......................................... 222
Display message ............................ 191
Filling capacity ............................... 283
Information about oil consump-
tion ................................................ 283
Mixing ............................................ 283
10Index

Notes about oil grades ................... 282
Oil change ...................................... 283
Oil level (note) ............................... 221
Viscosity ........................................ 282
Warning lamp .................................200
Engine speed setting (working
mode) ................................................. 153
ESP
®(Electronic Stability Pro-
gram)
Crosswind Assist .............................5 7
Display message ............................ 184
Important safety information ........... 56
Indicator lamp ................................ 199
Warning lamp ................................. 195
Exhaust check ................................... 133
Exhaust gas aftertreatment
DEF level indicator .........................1 61
DEF reducing agent ....................... 281
Diesel Exhaust Fluid (DEF) ............. 281
Indicator lamp ................................ 202
Refilling DEF .................................. 128
Exterior lighting
see Lights
Exterior mirrors
Adjusting ......................................... 80
Important safety notes .................... 80
Eyeglasses compartment ................. 206
F
Fire extinguisher............................... 243
First-aid kit ......................................... 242
Flat tire
Changing a wheel/mounting the
spare wheel ................................... 268
General notes ................................ 267
Fog lamps
Switching on/off .............................. 83
Fogged up-up windows
see Climate control
Folding seat ......................................... 76
Frequencies
Mobile phone ................................. 276
Two-way radio ................................ 276
Front interior light
Replacing bulbs ............................... 95
Fuel
Additives (diesel) ........................... 280 Consumption information .............. 280
Consumption statistics .................. 173
Diesel at very low outside temper-
atures ............................................ 279
Driving tips ....................................1 32
Fuel gauge ..................................... 161
Problem (malfunction) ................... 128
Quality (diesel) ............................... 279
Refueling ........................................ 126
Showing the range (vehicles with
steering wheel buttons) ................. 173
Tank content/reserve fuel ............. 279
Fuel filter with water separator
draining ......................................... 225
Indicator lamp ................................ 203
Fuel gauge ......................................... 161
Fuel tank
Problem (malfunction) ................... 128
Fuel tank
see Fuel tank
Fuses .................................................. 247
G
Gasoline
Reserve fuel warning lamp ............. 201
General driving tips
Driving short distances .................. 133
Genuine parts ...................................... 29
Glove box ........................................... 205
GTW (Gross Trailer Weight) (defini-
tion) .................................................... 265
H
Handbrake
see Parking brake
Hazard warning lamps ........................ 85
Head restraints
Adjusting ......................................... 78
Headlamps
Adding fluid to cleaning system ..... 225
Cleaning system (function) .............. 85
Fogging up ....................................... 86
see Automatic headlamp mode
Headliner (cleaning instructions) .... 239
Heating
see Climate control
Index11

Two-way radiosType approval/frequency .............. 276
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 266
Type plate
Vehicle identification number
(VIN) .............................................. 276
U
UnlockingFrom inside the vehicle (central
unlocking button) ............................. 65
USB port ............................................. 212
V
Vehicle
Data acquisition ............................... 30
Display message ............................ 194
Electronics ..................................... 276
Equipment ....................................... 23
Individual settings (vehicles with
steering wheel buttons) ................. 167
Limited Warranty ............................. 23
Loading .......................................... 259
Locking (SmartKey) .......................... 61
Lowering ........................................ 272
Maintenance .................................... 24
Operating safety .............................. 26
Parking for a long period ................ 131
Pulling away ................................... 121
Raising ........................................... 268
Registration ..................................... 28
Reporting problems ......................... 28
Securing from rolling away ............ 129
Towing away .................................. 244
Transporting .................................. 247
Unlocking (SmartKey) ...................... 61
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 28
Body/equipment mounting direc-
tives for trucks ................................. 28
Vehicle data ....................................... 286
Vehicle identification number .......... 276
Vehicle identification plate .............. 276
Vehicle tool kit .................................. 241 VIN
...................................................... 276
Voltage supply
Fuses ............................................. 247
W
WarningStickers ........................................... 25
Warning and indicator lamp
Power assistance for the steering .. 204
Warning and indicator lamps
Brakes ........................................... 197
Check Engine ................................. 201
Coolant .......................................... 200
Diesel Exhaust Fluid (DEF) ............. 198
Distance warning function ............. 195
Electrical step ................................ 204
ESP
®.............................................. 195
ESP®function ................................ 199
Lane Keeping Assist ...................... 195
Overview .......................................... 35
Seat belt ........................................ 203
Warning lamp .................................... 242
Warning triangle ................................ 242
Warning- and indicator lamps
ABS ................................................ 196
Air filter .......................................... 202
ASR ................................................ 195
BAS ................................................ 196
Battery charge ............................... 199
Brake wear .................................... 199
Bulbs .............................................. 203
Doors ............................................. 203
Engine oil level ............................... 200
Preglow .......................................... 202
Reserve fuel ................................... 201
Tire pressure monitor .................... 202
Water separator ............................. 203
Windshield washer fluid ................. 203
Warranty .............................................. 23
Washer fluid
Adding ........................................... 225
Capacities ...................................... 286
Display message ............................ 194
Indicator lamp ................................ 203
Notes ............................................. 286
Wiping with ...................................... 96
Index21

Proper use
Observe the following information when oper-
ating your vehicle:
Rthe safety notes in these operating instruc-
tions
Rthe technical data in these Operating Instruc-
tions
Rtraffic laws and regulations
Rmotor vehicle laws and safety standards
There are various warning stickers affixed to the
vehicle. If you remove warning stickers, you and
others may fail to recognize the dangers. Leave
the warning stickers in their original position.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
The general operating permit for your vehicle
could be rendered invalid if you carry out mod-
ifications to electronic components, their soft-
ware as well as wiring.
GWARNING
Gases and fluids from substances that con-
stitute a health hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These instructions must also be observed for
vehicles where the cargo compartment is not
fully separated from the driver's cab.
Partition with door/window: always keep the
door/window in the partition closed during
transport.
Examples of substances that are hazardous to
health and/or react aggressively:
RSolvents
RFuel
ROil and grease
RCleaning agents
RAcids
Protection of the environment
Economic and environmentally aware
driving
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Introduction25
Z

When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immedi-
ately at a qualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic condi-
tions. In such cases, consult a qualified special- ist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for compliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired opera-
tion of the device".
Diagnostics connection
The diagnostics connection is only intended for the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
Changing the engine power output
!
Increases in engine power can:
Rchange the emission values
Rcause malfunctions
Rcause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitute a punishable offense under
national legislation.
Qualified specialist workshops
An authorized Sprinter Dealer is a qualified spe-
cialist workshop.
A qualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
Service Booklet.
The following work should always be carried out
at qualified specialist workshop:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Rmodifications as well as installations and
alterations
Rwork on electronic components
For this reason, we recommend an authorized
Sprinter Dealer.
!Only have work carried out on the engine
electronics and its associated parts, such as
control units, sensors, actuating components
and connector leads, at a qualified specialist
Introduction27
Z

Further information can be obtained at any
authorized Sprinter Dealer.
GWARNING
The function of systems or components can
be affected by conversions or modifications
to the vehicle. They might not function prop-
erly anymore and/or jeopardize the opera-
tional safety of the vehicle. There is an
increased risk of an accident and injury.
Conversions or modifications should always
be carried out at qualified specialist work-
shop.
If you intend to make modifications to your vehi-
cle, we strongly recommend that you contact
the distributor named on the inside of the front
cover. There you will receive all the necessary
information and a charge may be levied.
You alone accept the responsibility if body man-
ufacturers or dealers make modifications that
affect the final certification of the engine, the
vehicle or the equipment. This also applies to
the identification and documentation of modifi-
cations to the affected vehicle components.
You are responsible for certification and confir-
mation that:
Rall the applicable standards and regulations
that are affected by the vehicle modification
are met
Rthe modified vehicle fulfills the vehicle safety standards and emissions laws and regula-
tions
Rthe modifications or installation of accesso-
ries does not affect the safety of the vehicle
We are not responsible for the final certification,
product liability or warranty claims which result
from the modifications. This applies to:
Rthe modified components, assemblies or sys-
tems
Rany resulting noncompliance with any of the
emissions laws and regulations or the motor
vehicle safety standards
Rany consequences arising from the changes
that make the vehicle less safe or even render it defective
We do not assume responsibility as the final-
stage manufacturer or for the consequential
product liability.
Notes on the radiator
Even seemingly small changes to the vehicle,
such as attaching a radiator trim for winter driv-
ing, is not permitted. Do not cover up the radi-
ator. Do not use thermal mats, insect protection
covers or anything similar.
Otherwise, the values of the diagnostic system
may be affected. Some of these values are
legally prescribed and must always be correct.
Information on the cargo compartment
floor
!The wooden or plastic cargo area floor fitted
at the factory is an integral component of the
vehicle structure. The vehicle body could be
damaged if you have the load area floor
removed. This then affects the securing of
loads and the maximum loading capacity of
the lashing points is no longer guaranteed.
Therefore, do not have the load area floor
removed.
Genuine Mercedes-Benz parts
!
Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
HEnvironmental note
We supply reconditioned assemblies and
parts which are of the same quality as new
parts. The same New Vehicle Limited War-
ranty applies as for new parts.
Introduction29
Z

The operating safety of the vehicle could be
jeopardized if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
systems, e.g. the brake system. Only use genu-
ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
We test genuine Sprinter parts, as well as con-
version parts and accessories that have been
specifically approved for the type of vehicle, for:
RReliability
RSafety
RSuitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. Therefore,
we accept no responsibility for the use of such
parts in Sprinter vehicles, even if they have been
officially approved or independently approved
by a testing center.
In some countries, certain parts are only offi-
cially approved for installation or modification if
they comply with legal requirements. All genu-
ine Sprinter parts satisfy these requirements.
Make sure that all parts are suitable for your
vehicle.
Always specify the vehicle identification number
(VIN) and engine number when ordering genuine Sprinter parts (
Ypage 276).
QR code for rescue card
The QR Code stickers are affixed to the B-pillar
on the driver's and front-passenger side.
In the event of an accident the rescue services
use the QR Code to quickly find the rescue card
for your vehicle. The current rescue card con-
tains the most important information on your
vehicle, e.g. the electric cable routes, in a com-
pact form.
Further information can be found at http://
www.mercedes-benz.de/qr-code.
Data stored in the vehicle
Information from electronic control
units
There are electronic control units installed in
your vehicle. Some of these are necessary for
your vehicle to operate safely, while some offer
support during driving (driver assistance sys-
tems). In addition, your vehicle offers comfort
and entertainment functions that are also made
possible by electronic control units.
Electronic control units contain data storage
systems that can temporarily or permanently
save technical information concerning the vehi-
cle's condition, component stress and mainte-
nance requirements as well as technical events
and malfunctions.
This information generally documents the con-
dition of a component, a module, a system or the
surroundings, for example:
ROperating conditions of system components
(e.g. levels, battery status, tire pressure)
RStatus messages concerning the vehicle or its
individual components (e.g. wheel revolution
number / speed, deceleration in movement,
lateral acceleration, display showing fastened
belts)
RMalfunctions and defects in key system com-
ponents (e.g. lights, brakes)
RInformation about events leading to vehicle
damage
RSystem responses in special driving situa-
tions (e.g. air bag deployment, intervention of
stability control systems)
RAmbient conditions (e.g. temperature, rain
sensor)
In addition to performing the actual control unit function, these data are used by manufacturers
to detect and rectify malfunctions and to opti-
mize vehicle functions. Most of these data are
volatile and processed only in the vehicle itself.
Only a small part of the data is stored in event or
malfunction memories.
When you use services, the technical data from
the vehicle can be read out by service network
employees or third parties. Service activities
include repairs, maintenance, warranty claims
and quality assurance measures. The data are
read out via the connection for OBD (on-board
diagnostics) in the vehicle, which is required by
law. The relevant offices in the service network
or third parties collect, process and use the
30Introduction

data. These data document the vehicle's tech-
nical states, are used to help in finding malfunc-
tions and improving quality and are sent to the
manufacturer where necessary. In addition, the
manufacturer is subject to product liability. The
manufacturer needs technical data from vehi-
cles for this purpose.
Malfunction memories in the vehicle can be
reset by a service center during repair or service
work.
You can incorporate data into the vehicle's com-
fort and infotainment functions yourself as part
of the selected equipment.
These include:
RMultimedia data such as music, films or pho-
tos for playback in an integrated multimedia
system
RAddress book data for use in conjunction with
an integrated hands-free system or an inte-
grated navigation system
RNavigation destinations that have been
entered
RData about using Internet services
These data can be saved locally in the vehicle or are located on a device that you have connected
to the vehicle. If these data are saved in the
vehicle, you can delete them at any time. These data are sent to third parties only at your
request, particularly when you use online serv-
ices in accordance with the settings that you
have selected.
You can save and change comfort settings/
customizations in the vehicle at any time.
Depending on the equipment, these settings
include:
RSeat and steering wheel position settings
RSuspension and climate control settings
RCustom settings such as interior lighting
If your vehicle is equipped appropriately, you
can connect your smartphone or another mobile terminal to the vehicle. You can control this by
means of the control elements integrated in the
vehicle. The smartphone's picture and sound
can be output via the multimedia system. Spe-
cific items of information are also sent to your
smartphone.
Depending on the type of integration, such infor-
mation includes:
RGeneral vehicle information
RPosition data This allows you to use selected apps on your
smartphon
e, such as navigation or music play-
back. There is no additional interaction between
the smartphone and the vehicle, particularly
active access to vehicle data. The type of addi-
tional data processing is determined by the pro- vider of the app being used. Whether you can
configure settings for it and, if so, which ones,
depends on the app and your smartphone's
operating system.
Service provider
Wireless network connection
If your vehicle has a wireless network connec-
tion, it enables data to be exchanged between
your vehicle and other systems. The wireless
network connection is enabled by either an in-
vehicle transmitter and receiver or your own
mobile end device (e.g. smartphone). Online
functions can be used via this wireless connec-
tion. These include online services and applica-
tions/apps provided by the manufacturer or
other providers.
Manufacturer's own services
In the case of the manufacturer's online serv-
ices, the manufacturer describes the functions
in a suitable place and the associated informa-
tion subject to data protection legislation. Per-
sonal data can be used in the provision of online
services. Data are exchanged via a secure con-
nection (e.g. using the IT system specially pro-
vided for this purpose by the manufacturer).
Collecting, processing and using personal data
beyond the provision of services is permitted
only on the basis of a statutory permit or decla-
ration of consent.
You can usually activate and deactivate the serv-
ices and functions (some of which are subject to
charge). In many cases, this also applies to the
vehicle's entire data connection. However, this
does not apply in particular to legally prescribed
functions and services such as the "eCall" emer-
gency call system.
Services from third parties
If it is possible to use online services from other
providers, these services are the responsibility
of the provider in question and subject to that
provider's data protection conditions and terms
Introduction31
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