MERCEDES-BENZ SPRINTER 2020 MY20 with no MMS Operator’s Manual

A
Spa rewheel (e xample) →
239 At
ag lanc e–E merg encies an dbreak downs 19

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damag eduetooperating conditions and
personal driving style The pollutant emission of
thev ehicle is
directl yrelated tothev ehicle's operation.
Operat eyour vehicle in an environmentally
re sponsible manner tohelp pr otect thee nvi‐
ro nment. Please obser vethef ollowing recom‐
mendations on ope rating conditions and per‐
sona ldriving style.
Operating conditions: #
Mak esuret hat thet irep ressures are
alw aysc orrect. #
Do no ttranspor tany unnecessa ry
we ight (e.g. aroof rack whic hisnol on‐
ge rrequired). #
Obser vethes ervice inter vals.
Ar egularly serviced vehicle will contri b‐
ut etoe nvironmen talp rotection. #
Alwaysh ave maintenance workcar ried
out at aqualified specialis tworks hop.
Pe rsonal driving style: #
Do no tdepress thea ccelera torp edal
when startin gthe engine. #
Do no twarmupt he engine while sta‐
tionar y. #
Driv ecarefully and maintai nasufficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shif tgear sing ood tim eand use each
ge ar onl yupto 00C3of its maximum
engine speed. #
Switc hoffthee ngine when in stationary
traf ficf or ap rolonged time. #
Driv einaf uel-efficient manne r.Pay
attention totheE CO displa yfor afuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended tore-us ea nd recycle sub stan‐
ces ins tead of immediatel ydisposin gofthem.
The releva nt environmental guideline sand regula‐
tions ser vetoprotect thee nvironmen tand
should be follo we dc arefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damag ecaused bynotu sing recycled
re conditione dcomponents Mercedes-Benz
AGoffers recycled recondi‐
tione dcomponents and pa rtsw itht he same
qu ality as ne wparts .The same entitlement
from theL imited Warrant yisv alid as forn ew
parts. #
Recycled reconditione dcomponents
and pa rtsf romM ercedes-Benz AG. *
NO
TEThe ef fectivenes softherestra int
sy stems can be impaired byinstalling
accessor yparts, per form ing repair sor
we lding operations Airbags, Emer
gency Tensioning Device sas
we ll as control unit sand sensor sfor the
re stra int sy stems can be ins talled in thef ol‐
lowing areas of thev ehicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do no tins tall an yaccessories suc has
audio sy stems in these areas. #
Do no tperform repair sorw elding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialis tworks hop. If
yo uu se parts ,tires, wheel sorsafet y-re leva nt
accesso ries whic hhaven otbeen appr ovedby
Mercedes-Benz,t he operating safetyoft hevehi‐
cle ma ybejeopardized. Saf ety-re leva nt sy stems,
e.g. theb rake system, ma ymalfunction. Onl yuse
Mercedes-Benz Genuine Partsorp arts of equal
qu ality .Use onl ytires, wheels and accesso ries
th at ar eappr ove dfor your vehicle model.
Mercedes-Benzt estsgenuine pa rts, con version
parts and accessor yparts that ha vebeen
appr ovedfor your vehicle model forr eliability,
saf etya nd suitabilit y.Despit eongoing ma rket 20
General no tes

re
sear ch,wea reunable toasses sother parts.
We therefor eaccep tnor esponsibility fort he use
of suc hparts in Mercedes-Benz vehicles, even if
th ey have been of ficially appr ovedori ndepend‐
ently appr oved byatesting center.
In some other countries, cer tain parts ar eonly
of ficially appr ovedfor ins tallation or modification
if th ey comply wi thlegal requirements. All
Mercedes-Benz Genuin eParts satisf ythese
re qu irements. Mak esuret hat all parts ar esuita‐
ble fory our vehicle.
Alw ayss pecify thev ehicle identification number
(VIN) and thee ngine number when ordering
Mercedes-Benz Genuine Parts( / pag e245). Note
sabout attachments, add-on equip‐
ment, installations and con versions
Fo rs afet yr easons, ha veadd-on equipmen tpro‐
duce dand ins talled in acco rdanc ewitht he valid
Mercedes-Benz body/equipmen tmountin gdirec‐
tives. These body/equipmen tmountin gdirectives
ensur ethat thec hassi sand add-on equipment
fo rm one unit and that theg reates tpossible le vel
of operational and driving saf etyisa chieve d.
Bo th vehicle manufacturer sand body manufac‐
turer smusta lway se nsur ethat thep roducts they
manufactur ecome int ocirculation only in asafe
st at ea nd do no tpose an yrisk stop eople. Other‐
wise, ther em aybe consequences under civil,
criminal or public la w.All manu facturer sare
re sponsible fort he products that they have man‐
ufactured. Manufacturer sofattachments, add-on
equipment, ins tallation sand con versions must
guarantee complianc ewithD irective
2001/95/E Congeneral product saf ety.
Mercedes-Benz recommends thef ollowing proce‐
dur efor saf etyr easons:
R Do no tmakea nyother changes tothev ehi‐
cle.
R Obtain appr oval from thed ealer named on
th ei nside title pag eintheeve nt of deviations
from thea ppr ove dbody/equipment mounting
directives.
Ac cep tance testsp erform ed bypublic test bodies
or of ficia lapp rova ls do no trule out saf etyr isks.
Obser vethei nformation about Mercedes-Benz
Genuine Parts( / pag e20).
% Yo
uc an obtain fur ther information at aquali‐
fi ed specialis tworks hop. &
WARNING Risk of accident and injur yin
th ee vent of inco rrect con versions or
ch anges tothev ehicle
Con versions or changes tothev ehicle can
impair thef unction of sy stems or compo‐
nents.
As aresult, they ma ynol onger function as
intended and/or endanger theo perating
saf etyoft hevehicle. #
Alwaysh ave conversions or changes to
th ev ehicle made at aqualified work‐
shop. If
yo ui ntend tomak echanges to yourvehicle,
Mercedes-Benzu rgentl yrecommends con tacting
th ed ealer ,who will giv eyou all thei nformation
yo un eed. Ther emaybe acharg efor this service.
If body manufacturer sand dealer smakem odifi‐
cations that af fect thef ina linspection of the
engine, vehicle or equipment, they mus taccept
sole responsibility fort he vehicle. This also
appliestom arking and documenting thev ehicle
parts af fected bythec hanges that they make.
Yo ua re re sponsible forc ertifying and pr oviding
ev idenc ethat thef ollowing condition sareme t:
R The vehicle complies wit hallre leva nt stand‐
ards and regulations that ar eaffected bythe
modification.
R The modified vehicle still meets thev ehicle
saf etys tandards and emission regulations.
R The modification does no timp air thes afet yof
th ev ehicle.
Mercedes-Ben zisnotresponsible fort he final
inspection, product liability or warrant yclaims
re sulting from modification. This applies fort he
fo llowing points:
R them odified components or sy stems
R ther esultant violatio nofemission regulations
or vehicle saf etys tandards
R all consequences resulting from them odified,
less saf eorevenf aulty vehicle
Mercedes-Benza ccepts noresponsibility as final
manu facturer or fort he resultant product liability.
Even seemingly minor changes tothev ehicle,
suc hasa ttaching aradiator grill in winter ,are not
permitted. Do no tcover ther adiator .Donotuse
an yt hermal mats, insect pr otection co vers etc.
Otherwise, thev alues of thev ehicle's diagnostic
sy stem will be dis torted. Some of these values General no
tes21

ar
ep resc ribed bylawa nd mus tbecorrect at all
times.
The factor yequipst he vehicle wit hawooden or
plastic cargo compartmentf loor;this is an inte‐
gral par tofthevehicle stru cture. If youh avet he
carg ocompa rtment floor remo ved, thev ehicle
body ma ybedamaged. Load securing will then
be impaired and them aximum loading capacity
of thet ie-down points will no longer be guaran‐
te ed. Therefore, do no thave thec argo compart‐
ment floor remo ved.
Note sont he partition
Wi thout apartition ,vehicles that ar eappr ove das
commercial vehicles (N1 ,N2) do no tfulfill
ISO 27956, whi chdescribes thee quipment for
properly securing aload in deliver yvehicles. If
th ev ehicle is used totranspo rtgoods, retrofitting
th ep artition is stronglyrecommended ,asprop‐
erly secu ring thel oad in vehicles without aparti‐
tion will alw aysbeac omplexoperation. Operating Instructions
These Operating Instructions describe all models,
as well as standar dand optional equipmen tof
yo ur vehicle that wa sa vailable at thet ime of
going topress. Countr y-specific dif fere nces are
possible .Notet hat your vehicle ma ynotbe
equipped wit hall functions described. This is also
th ec ase fors ystems and functions releva nt to
saf ety. Therefore, thee quipment on your vehicle
ma ydiffe rf romt hat in thed escriptions and illus‐
trations.
The original pur chase agreement documen tation
fo ry our vehicle contains alistofa llth es ystems
in your vehicle.
Should youh ave anyq uestions concerning equip‐
ment and operation, consult an authorized
Mercedes -Benz Center.
The Operating Instruction sand Maintenance
Bookle tare impor tant documents and shoul dbe
ke pt inthev ehicle.
Note onvehicles whic hareequipped bybody
manu factu rers
Alw ayso bser vetheb ody manufacturer's Operat‐
ing Instructions. Youc oul do therwise failto rec‐
ognize dangers. Servic
eand vehicl eoperation Wa
rranty The Limi
tedW arrant yf or your vehicle is in
accordance wit hthe warrant yterms and condi‐
tions in theS ervice and Warrant yInforma tion
booklet.
Yo ur authorize dMercedes-Ben zCenter will
re place and repair all factor y-ins talled parts in
acco rdanc ewitht he term soft hefollowing war‐
ra nty term sa nd conditions:
R NewV ehicle Limited Warranty
R Exhaus tSystemW arranty
R Emissio nSystems Warranty
R California, Connecticut ,Maine, Massachu‐
setts, Ne wYork, Pe nnsy lvania ,Rhod eIsland
and Verm ont Emission Control Sy stem War‐
ra nty
R StateW arrant yE nforcement La ws("Lemon
La ws ")
Re placement parts and accessories ar ecovered
by theM ercedes-Benz Partsa nd Accessories
Wa rranties.
Thes eareavailable at an yauthorize dMercedes-
Ben zCenter.
% Should
youl ose your Servic eand Warranty
In fo rm atio nbooklet, ha vean authorized
Mercedes-Ben zCenter ar rang ef or areplace‐
ment .The ne wService and Warrant yInfor‐
mation bookle twillbep ostedtoy ou. Ve
hicl eoperation outside theU SAor Canada When
youa retra veling abroad wit hyour vehicle,
obser vethef ollowing points:
R service points or replacement parts ma ynot
be available immediatel y.
R unleaded fuel forv ehicles wit hacatalytic
con verter ma ynotbe available. Leade dfuel
can cause damag etothe catalytic con verter.
R thef uel ma yhave aconsiderabl ylower
octane number .Unsuitable fuel can cause
engine damage.
Cer tain Mercedes-Benz models ar eavailable in
Europe thro ugh theE uropean Deliver yProgram.
Fo rm orei nformation, please consult an author‐
ized Mercedes-Benz Center ,orwrite to one of the
fo llowing addresses:
In theU SA: 22
General no tes

Daimle
rVANS US A,LLC
EuropeanD eliveryDepartment
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
EuropeanD eliveryDepartment
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Main
tenance information Yo
ur cus tomer service advisor willr ecordevery
service fory ou in theS ervice and Warrant yInfor‐
mation booklet. In
fo rm ation on Roadside Assistance Ro
adside Assis tance of fers tech nica lhelpint he
eve nt of abreak down. Your calls tothet oll-free
Ro adside Assis tance Hotline ar eanswe redbyo ur
agents 24hour sad ay,3 65 da ysay ear.
1-8 77-762-826 7(USA)
1-800-387-0 100( Canada)
Yo uc an find fur ther information in theR oadside
Assis tance brochu re(USA) or the" Roadside
Assis tance" section in theS ervice and Warranty
bookle t(Canada). Youw illfind bo thinthev ehicle
document wallet. Information on
changing address or owner In
thee vent of achang eofa ddress, please send
us the" Notification of Address Change" in the
Service and Warrant yInforma tionb ookle torsim‐
pl yc all theC ustomer Assis tance Center (USA) at
th eh otline number 1-8 77-762-826 7orCustomer
Service (Canada) at 1-800-387-0 100. This way,if
necessar y,we can reac hy ou in atimel yfashion.
If yo us ellyour Mercedes, please lea vethee ntire
literatur einthevehicle so that it is available to
th en exto wne r.If yo uh ave purchased aused
ve hicle, please send us the" Notification of Pur‐
ch ase of Used Car" in theS ervice and Warranty
In fo rm atio nbookle torcalltheC ustomer Assis‐
ta nce Center (USA) at theh otline number
1-8 77-762-826 7orCustomer Service (Canada) at
1-800-387-0 100. Po
ssible danger due tosubstances haza rdous
to health In compliance wit
hProposition 65 ("P rop65"), the
fo llowing de tach able label has been added to
eac hvehicle sold in California: Operating saf
ety &
WARNING Risk of accident du etomal‐
functions or sy stem failures
If yo udon othave thep rescribed service/
maintenanc eworkora nyrequ iredrepairs
car ried out, this could result in malfunctions
or sy stem failures. #
Alwaysh ave thep rescribed service/
maintenanc eworkasw ell anyrequired
re pair scarried out at aqualified special‐
is tw orks hop. &
WARNING Risk of accident and injur yas
ar esult of incor rect modi fications to
electronic componen tparts
Modification toelectronic components, their
softwar eorwiring could impair their function
and/or thef unction of other networ kedc om‐
ponen tparts. In particular ,systems releva nt
to saf etyc ould also be af fected.
As aresult, they ma ynol onger function as
intended and/or endanger theo perating
saf etyoft hevehicle. #
Nevertamper wit hthe wiring and elec‐
tronic component parts or their soft‐
wa re. #
Yous houl dhave allworkon electrical
and electronic component scarried out
at aq ualified specialis tworks hop. Obser
vethe" Vehicle electronics" section in the
"Technical data". Gene
raln otes 23

&
WARNING Risk offire due toflammable
materials on ho tparts of thee xhau stsys‐
tem
Flammable materia lsuc hasl eaves, grass or
twigs ma yignit eift heyc ome int ocontact
wi th hotp arts of thee xhau stsystem. #
When driving on unpa vedr oads or off-
ro ad, regular lych eckt he vehicle under‐
side. #
Remo vetrappe dplants or other flam‐
mable material. #
Ifth er eisd amage, consult aqualified
specialis tworks hop immediately. *
NO
TEDama getothev ehicle In
thef ollowing situations, in particular ,there
is ar isk of damag etothevehicle:
R The vehicle becomes grounded, e.g. on a
high curb or an unpa vedr oad
R The vehicle is driven toof asto veran
obs tacle, e.g. acurb ,speed bu mpor pot‐
hole
R Aheavy object strike st he underbody or
ch assis components
In situations suc hasthis,theb ody ,the
underbody ,chassi scomponents, wheels or
tires could be damaged without thed amage
being visible. Components damaged in this
wa yc an unexpectedl yfail or ,inthe case of an
accident, ma ynotabsorb thel oads that arise
as intended.
If th eu nderbody paneling is damaged, flam‐
mable materials suc hasleaves, grass or
twigs can collect between theu nderbody and
th eu nderbody paneling. These materials may
ignit eift heyc ome int ocontact wi thhotp arts
on thee xhau stsystem. #
Have thev ehicle checkeda nd repaired
immediatel yataqualified specialist
wo rkshop.
or #
If driving saf etyisi mpaired while con‐
tinuing your journe y,pull over and stop
th ev ehicle immediatel yinaccordance
wit hthe traf ficc onditions, and contact
aq ualified specialis tworks hop. Declarations of conformity
Ra
dio equipment appr oval forw ireles scen‐
tral locking Ra
dio equipment appr oval number s9205 10A Count
ry Radio equipment appr oval
information
Indonesi a60598/SDPPI/20 19
Supplie rnumber :16833352
Ra dio frequency: 433. 47 -
434.3 7MHz
Vi etnam C0290
181218 AF04A2
Supplie rnumbe r:16 833352
Ra dio frequency: 433. 47 -
434.3 7MHz Information about
thed ecla ratio nofc onform‐
ity forw ireles svehicle components USA:
"Thew ireles sdevices of this vehicle comply
wit hP art15oft he FCC Rules. Operation is sub‐
jec ttot hefollowing tw oconditions: 1) These
device smaynotc ause harmful inter fere nce, and
2) These device smusta cce ptanyinter fere nce
re ceived, including inter fere nce that ma ycause
undesired operation .Changes or modi fications
no te xpressly appr ovedbyt he party responsible
fo rc ompliance could void theu ser's authority to
operat ethe equipment."
Canada: "The wireless devices of this vehicle
compl ywithI ndustr yCanada license-e xemp tRSS
st andard(s). Operatio nissubject tothef ollowing
tw oc onditions: (1) These device smaynotc ause
inter fere nce, and (2) These device smusta cce pt
an yinter fere nce, including inter fere nce that may
cause undesired operation of thed evice."
USA: "Wireless chargin gsystemf or mobile devi‐
ces (model: WMI2 Wireless Mobile Inter face): this
device complies wit hPart18oft he FCC Rules."
The name and address of ther esponsibl eparty
is:
peiker acustic GmbH
Max-Planc k-St r.28-32
61 38 1F riedrichsdorf
Germany 24
Generaln otes

Diagnostic
sconnection
The diagnostic sconnectio nisonly intende dfor
th ec onnection of diagnostic devices at aquali‐
fi ed specialis tworks hop. &
WARNING Risk of accident du etocon‐
necting device stothe diagnostics con‐
nection
If yo uc onnec tequipment toad iagnostics
connectio ninthevehicle, it ma yaffect the
operation of vehicle sy stems.
As aresult, theo perating saf etyoft hevehicle
could be af fected. #
Only connect thev ehicle diagnostics
connection todevices whic hhaveb een
te sted wit hregar dtot heir use and are
considered safe. &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Alwaysi ns tallth ef loor mats securely
and as prescribed in order toensure
th at ther eisa lway ss ufficient room for
th ep edals. #
Do no tuse loose floor mats and do not
place floor mats on topofo ne ano ther. *
NO
TEBatter ydisch arging from using
device sconnec tedtot he diagnostics
connection Using devices at
thed iagnostics connection
drains theb atter y. #
Chec kthe charge leve loft he batter y. #
Ifth ec har geleve lisl ow,char getheb at‐
te ry,e .g. bydriving aconsiderable dis‐
ta nce. Connecting equipment
tothed iagnostics connec‐
tion can lead toemissions monitoring information
being reset, fore xamp le. This ma ylead tothe
ve hicle failing tomee tthe requ irements of the
next emissions inspection du ring them ain
inspection. Note
sonc hanges tothee ngine output
Output inc reases can:
R chang ethe emission values.
R lead tomalfunctions.
R result in consequential damage.
The operating saf etyoft he engine is no tguaran‐
te ed in all situations.
An ytampering wit hthe engine management in
order toinc rease thee ngine output will lead to
th el oss of theN ew Vehicle Limited Warrant yand
ot her warrant yentitlements.
If yo us ellthev ehicle, infor mthe buyer of any
alterations tothev ehicle's engine output. This
ma yconstitut eapunishable of fense under
nationa llegis lation. Qualifie
dspeciali stwo rkshop
Aq ualified specialis tworks hop has then ecessary
special skills, tools and qualification stocorrectly
car ryout an ynecessar yworkony ourvehicle.
This particularly appliestos afet y-re leva nt wo rks.
Alw aysh avet he following workon thev ehicle
car ried out at aqualified specialis tworks hop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallation sand con‐
ve rsions
R workon electronic components
Mercedes-Benz recommends that youu se an
authorize dMercedes-Ben zCenter fort his pur‐
pose. Ve
hicl eregistration
Mercedes-Ben zmayask its service cen ters to
car ryout tech nica linspections on cer tain vehi‐
cles. The quality or saf etyoft hevehicle is
impr ovedasar esult of thei nspection.
Mercedes-Benz can onl yinfor myou aboutv ehicle
ch ecks if it Mercedes-Benz has your registration
data. General no
tes25

In
thef ollowing cases your vehicle ma ynotbe
re gis tere dtoy ouyet:
R Youd id no tpurch ase your vehicle at an
authorized specialis tdealer.
R Your vehicle has no tyet been inspected at an
au thorized Mercedes-Benz Center.
It is advisable toregis tery our vehicle wit han
authorized Mercedes-BenzC enter.
Infor mMercedes-Benzass oon as possible about
an yc hang eina ddress or vehicle ownership.
Yo uc an do this, fore xamp le, at an authorized
Mercedes-Ben zCenter. Cor
rect use of thev ehicle
If yo ur emo ve wa rning sticke rs,o ther sm ayfailto
re cognize thed angers. Lea ve warning sticke rs in
position.
Obser vethef ollowing information in particular
when operating thev ehicle:
R Safetyn otes in these Operating Instructions
R Tech nica ldataf or thev ehicle
R Traf ficr ules and regulations
R Laws per taining tomo torv ehicles and saf ety
st andards Multi Purpose
Vehicle &
WARNING Risk of accident du etoahigh
cen terofg ravity
As aresult of theh igh center of gr avity the
ve hicle can skid or rollo verint heeve nt of
ab rupt steering mo vements and/or inapp ro‐
priat espeed. #
Adaptthe speed and thed riving styleto
th ed riving characteristic softhevehicle
as well as thep reva iling road and
we ather conditions. Utilit
yvehicles ha veas ignificantl yhighe rrollo ver
ra te than other types of vehicles.
If th is vehicle is no toperated in asafem anner it
could result in an accident, rollo verasw ell asto
se vere or fata linjuries.
In ar ollo verc rash, an unbel tedp erson is signifi‐
cantly mor elikel ytod iethan ap erson wearing a
seat belt.
Yo ua nd all vehicle occupants should alw aysw ear
as eat belt. Information on problem
swithy our vehicle
If yo us houl dexpe rience aproblem wit hyour
ve hicle, particularly one that youb elie vemay
af fect its saf eoperation, weurge youtoc ontact
an au thorized Mercedes-Benz Center immediately
to have thep roblem diagnosed and rectified.
If th ep roblem is no tresolved to your satisfaction,
please con tact an au thorized Mercedes-Benz
Center again or writ etoone ofthef ollowing
addresses.
In theU SA:
Daimler VANS US A,LLC
Cus tomer Assis tance Center
One Mercedes-Benz Drive
Sand ySprings, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Cu stomer Relation sDepartment
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Re
porting saf etyd efects
US Ao nly:
The following text is published as required of
manufacturer sunder Title 49, Code of U.S. Fed‐
eral Regulations, Part57 5p ursuant tothe
"National Traf fica nd Mo torV ehicle Saf etyA ct of
19 66".
If yo ub elie vethat your vehicle has adefect which
could cause acrash or could cause injur yor
death, yous houl dimmediatel yinfor mthe
Na tional Highw ayTraf ficS afet yA dmini stra tion
(NHT SA)ina ddition tonotifying Daimle rVANS
US A,LLC.
If NHT SAreceives simila rcomplaints, it ma yopen
an in vestigation ,and if it finds that as afety
defect exists in agroup ofvehicles, it ma yorder a
re cal land remedy campaign. Ho wever,NHT SA
canno tbecome in volved in indi vidual problems
between you, your dealer ,orDaimler VANS US A,
LLC.
To contact NHT SA,you ma ycall theV ehicle
Saf etyH otline toll-f reeat1 -888-327-4236
(TT Y:1-800-424-9 153);gotoh ttps://
www.safercar.gov; or writ eto:Ad ministrator,
NHT SA,400 Se venthS treet, SW.,Wa shington,
DC 20590, US A. 26
General no tes

Yo
uc an find mor einformation on vehicle saf ety
at :h ttps://www.safercar.gov
Canada onl y:
The following text is published as required of
manufacturer sunder subsection 18.4 (4) of the
Mo torV ehicle Saf etyR egulations.
If yo ub elie vethat your vehicle has adefect which
could cause acrash or could cause injur yor
death, yous houl dimmediatel yinfor mTransport
Canada in addition tonotifying Mercedes-Benz
Canad aInc.
If Transpor tCanada received simila rcomplaints,
it ma yopenani nvestigation, and if it finds that a
saf etyd efect exists in agroup of vehicles, it may
order arecall and remedy campaign. Ho wever,
Tr anspor tCanada canno tbecome in volved in
indi vidual problems between you, your dealer or
Mercedes-Ben zCanada Inc.
To contact Transpor tCanada, youm aycall the
Defect In vestigation sand Recalls Divisio ntoll-
free in Canada at 1-800-333-05 10or
81 9-994-3328in theG atineau-Ot tawa area or
internationall y;youm ayalso go tothef ollowing
we bsites form orei nformation:
R English :https://www.tc.gc.ca/recalls
R French: https://www.tc.gc.ca/rappels Limited
Warranty
* NO
TEDama getothev ehicle arising from
violation of these operating instructions. Damag
etothevehicle can arise from viola‐
tion of these operating instructions.
Suc hdamag eisnotcoveredbye itherthe
Limited Warrant yort he ne woru sed-vehicle
wa rrant y. #
Obser vethei nstruction sinthese oper‐
ating instructions on proper operation
of your vehicle as well as rega rding pos‐
sible vehicle damage. QR codes
forr escue card
The QR code sticke rs area ffixed totheB -pillar on
th ed rive r's and co-driver's side. In thee vent of
an accident, emergency service scan us ethe QR
code toquickl ydetermine thec orresponding res‐
cue car dfor your vehicle. The cur rent rescue card
contains, in compact form ,the mos timp ortant information abou
tyour vehicle e.g. ther outing of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control unit
sareins talled in your vehi‐
cle. Some of them ar enecessar yfor your vehicle
to function safel y,some pr ovide suppor twhen
driving (driver assis tance sy stems). In addition,
yo ur vehicle of fers comfor torentertainment
function swhicha realso made possible wit helec‐
tronic control units.
Electronic control unit scontain dat amemo ries
whic hcan permanentl yortemporarily stor et ech‐
nical informat ionont hevehicle's operating state,
component stre ss, service requirements as well
as tech nica leventsa nd malfunctions.
This information general lydocuments thes tate of
ac omponent part, amodule, asystemoroft he
environment suc has:
R operating statuses of sy stem components
(e.g. fluid le vels, batter ystatus ,tirep ressure)
R status messages concernin gthe vehicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration ,lateral
acceleration ,displa yoft hefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events in whic hthe vehicle is
damaged
R system reaction sinspecial drivin gsituations
(e.g. airbag deployment, inter vention of sta‐
bilit ycontrol sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition tothep rovision of control uni tfunc‐
tions, this dat aserve stor ecognize and rectify
malfunctions as well as tooptimize vehicle func‐
tions bythem anufacturer .Mostoft his dat ais
vo latile and is onl yprocessed in thev ehicle itself.
Onl yas mall proportion of thed ataiss tore din
ev ent or fault memories.
When youu se services, thet echnical dat afrom
th ev ehicle can be read out byservice network
emplo yees (e.g. workshops, manufacturers) or
th irdp arties (e.g. breakdown services). Services
include repair services, maintenanc eprocesses, General no
tes27

wa
rrant yevents and quality assuranc emeasures,
fo re xamp le. The dat aisread out via thec onnec‐
tion fort he diagnostics connection in thev ehicle,
whic hisr equired bylaw. The respectiv eservice
networ klocations or thirdp arties collect, process
and use thed ata. The dat adocument stechnical
st ates of thev ehicle, helps in finding er rors and
in impr oving quality and is transfer redtot he
manufacturer if necessa ry.Ina ddition, them anu‐
fa cturer is subject toproduct liability .For this
purpose, them anufacturer requirestech nical
da ta from vehicles.
Fa ult memories in thev ehicle can be rese tbya
service outle tduring repair sorm aintenance
wo rk.
Depending on thee quipment selected, youc an
enter dat aincomfort and inf otainment functions
of thev ehicle.
This includes, fore xamp le:
R multimedi adata, suc hasmusic,films or pho‐
to sf or playbac kinanintegratedm ultimedia
sy stem
R address book dat afor use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R navigation destinations entered
R dataont he use of Interne tservices
This dat acan be sa vedl ocally in thev ehicle or
located on adevice that youh ave connected to
th ev ehicle (e.g. smartphone, USB memor ystick
or MP 3playe r). If this dat aissavedint hevehicle,
yo uc an dele teit at an ytime. Trans feroft his data
to thirdp arties onl yoccur sony ourrequ est,
especially as par tofonline services according to
th es ettings yous elec ted.
Yo uc an sa vecon venience settings/cus tomiza‐
tions in thev ehicle and chang ethem at an ytime.
Dependin gonthe equipment, this includes, for
ex ample:
R setting softhe seat and steering wheel posi‐
tions
R suspension and climat econt rols ettings
R customizations suc hasinterior lighting
If yo ur vehicle is equipped appropriately ,you can
connec tyour smartphone or ano ther mobile end
device tothev ehicle. Youc an operat ethese devi‐
ces via thec ont role lements integrated in the
ve hicle. The smartphone's pictur eand sound can
be output via them ultimedia sy stem. Simultane‐ ously
,specific items of information ar etransfer‐
re dtoy ours martphone.
Dependin gonthe type of integration, this can
include:
R general vehicle data
R position data
This enables theu se of selected smartphone
apps, e.g. navigation or music playbac k.Ther eis
no additional interaction between thes mart‐
phone and thev ehicle, particularly activ eaccess
to vehicle data. Whic htype of fur ther dat apro‐
cessin goccur sisd etermined bythep rovide rof
th es pecific app used. Whic hsettings youc an
make, if an y,depends on thes pecific app and the
operating sy stem of your smartphone. Onlin
eservices Wi
reless networ kconnection
If yo ur vehicle has awireless networ kconnection,
dat acan be exch anged between your vehicle and
ot her sy stems. The wireless networ kconnection
is enabled via thev ehicle's transmission and
re ception uni torvia connected mobile end devi‐
ces (e.g .sma rtphones). Online function scan be
used via this wireless networ kconnection .These
include onlin eservice sand applications/apps,
whic hareprov ided bythem anufacturer or by
ot her pr oviders.
Manu factu rer's owns ervices
In thec ase of them anufacturer's online services,
th em anufacturer describes thef unctions in a
suitable place (e.g. operating instructions, manu‐
fa cturer's website) and pr ovides thea ssociated
information subject todat aprotection legislation.
Pe rsonal identification dat amaybe used topro‐
vide online services. The dat aexchang efor this
tak es place via asecur econnection ,e.g. wit hthe
manufacturer's IT sy stems intended fort he pur‐
pose. The collecting, processing, and use of per‐
sonal identification dat abeyond thep rovision of
services occur sexclusively on theb asis of alegal
permit or af terd ue consent.
Generally ,you can activat eordeactivat ethe
services and functions (partl ysubject toafee). In
some cases, this also applies tothew hole data
connection of thev ehicle. Excluded from this are
special legally prescribed function sand services.
Services of thirdp arties
If it is possible touse online services from other
pr ov iders, these services ar esubject tothed ata
pr otection and term sofu se ofther esponsible 28
General no tes