warning MERCEDES-BENZ V-CLASS MPV 2021 Owners Manual

All models
Loading height
Compact
version
Long version
Extra-long body 13
27 mm
13 26 mm
12 97 mm
Wheelbase
Compact version
Long version
Extra-long body 3200 mm
3200 mm
3430 mmTr
ailer hitch Note
s onthe trailer hit ch &
WARNING Risk of accident due toimper‐
missible attachment of a trailer tow hit ch
If yo u ins tall a trailer tow hit chorother com‐
ponents, the longitudinal frame member is
we akened and can break. The trailer may
become de tach ed from theve hicle.
There is a risk of an accident.
Only retrofit a trailer tow hit chif permissible. Obser
vethe no tes on trailer operation
(/ page 176).
Re trofitting a trailer hitch is only pe rmissible if a
to wing capacity is specified in your vehicle docu‐
ments.
Only use a trailer hitch which has been tested
and specially appr ovedby Mercedes-Benz for
yo ur vehicle. Overview of mounting dimensions
1
Fastening points
2 Distance from road sur face
The dis tance between the trailer hitch and the
ro ad sur face on an unladen vehicle depends on
th eve hicle type and theve hicle's equipment.
Thus, it cannot be specified. The dis tance tothe
ro ad sur face of a laden vehicle is between 350
mm and 420 mm. Tr
ailer loads When
towing a trailer, the permissible gross vehi‐
cle weight is inc reased by100kg forve hicles
with passenger vehicle appr oval. The maximum
permissible rear axle load may be exceeded by
15 0kg when towing a trailer.
The road speed of theve hicle must be limited to
a maximum of 100 km/h in accordance with
Directive 92/21/EEC.
The permissible weights and loads which must
not be exceeded can also be obtained from the
fo llowing sources of information:
R Vehicle documents
R The type plates of the trailer hitch, trailer and
ve hicle
If th eva lues dif fer, th e lo west value applies.
When driving in moun tainous areas, no tethat the
engine po wer output, and with it the gradient
climbing capability of theve hicle, decrease with
increasing ele vation.
The following values apply for a minimum start-
off gradeability of 12%. Te
ch nical da ta277

Display messages
Int
roduction Note
s on display messages &
WARNING Risk of accident due toan
instrument clus ter malfunction
If th e instrument clus ter has failed or mal‐
functioned, you may not notice restrictions to
saf ety-re leva nt sy stem functions.
The operating saf ety of your vehicle may be
impaired. #
Drive on carefull y. #
Have theve hicle checked immediately
at a qualified specialist workshop. The on-board computer sho
wsmessages and
wa rnings from specific sy stems on the instru‐
ment clus ter displa y.Ensu rethat your vehicle is
operating safely at all times.
If yo u are uncer tain rega rding the operational
saf ety of your vehicle, park theve hicle safely as
soon as possible. Inform a qualified specialist
wo rkshop.
Display messages with graphic symbols are sim‐
plified in the Owner's Manual and may dif fer from
th e symbols on the displa y.
The display sho wshigh-priority display messages
in red. A warning tone will also sound for specific
display messa ges.
Please act in accordance with the display mes‐
sages and follow the additional no tes in this Own‐
er's Manual.
Yo u can hide lo w-priority display messages using
th e0076 or0038 steering-wheel button. The dis‐
play messages will be sa vedto the message
memor y.Re ctify the cause of a display message
as quickly as possible.
High-priority display messages cannot be hidden.
The display will show these display messages
permanently until the cause of the display mes‐
sage has been rectified.
Calling up sa ved displ aymessages
The on-boa rdcompu ter sa ves specific display
messages tothe message memor y.Yo u can call
up the sa ved display messages. Use the buttons
on thesteering wheel. #
Press the00E2 button tocall up the list of
menus. #
With th e0059 or0065 button, select the
Service menu. #
With th e0064 or0063 button, select
Announcements .
The bar will show the number of sa ved mes‐
sages. #
Press 0076toconfirm.
The firs t sa ved display message will be dis‐
pla yed.
If th ere are no display messages, the display
will show No messages . #
Press the0064 or0063 button toscroll
th ro ugh the display messages.
All sa ved display messages are numbered in
th e message memor y.The cur rent messa ge
number is shown on the lo westbar of the dis‐
play as a means of orientation, toget her with
th e number of sa ved display messages. #
Press 0038toexitth e display messages
screen. Display messages and
warning and indicator lamps 279

Saf
ety sy stems Display messages
Possible causes/consequences and 0050 0050Solutions
0025
00E5
inoperative See Owner's
Manual *
ABS, BAS, hill start assist and ESP ®
as well as its driving saf ety sys‐
te ms are una vailable due toa malfunction.
AT TENTION ASSIST is deactivated and other driving sy stems could
be automatically deactivated.
The brake sy stem continues tofunction normally, but without the
functions lis ted abo ve. &
WARNING Risk of skidding if ABS and ESP ®
are malfunc‐
tioning
The wheels may blo ckduring braking and ESP ®
does not per‐
fo rm any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking dis tance may increase. In addition, other driving
saf ety sy stems are switched off. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a qualified
specialist workshop. 0025
00E5
currently unavailable
See Owner's Manual *
ABS, BAS, hill start assist and ESP ®
as well as its driving saf ety sys‐
te ms are temp orarily una vailable.
AT TENTION ASSIST is deactivated and other driving sy stems could
be automatically deactivated.
The on-board electrical sy stem voltage may be insuf ficient, for
ex ample.
The brake sy stem continues tofunction normally, but without the
functions lis ted abo ve. &
WARNING Risk of skidding if ABS and ESP ®
are malfunc‐
tioning
The wheels may blo ckduring braking and ESP ®
does not per‐
fo rm any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking dis tance may increase. In addition, other driving
saf ety sy stems are switched off. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a qualified
specialist workshop. #
Drive on carefully and, on a suitable stre tch of road, make some
slight steering mo vements at a speed abo ve20 km/h. #
Che ckwhe ther the display message has disappeared and ESP ®
is operational.
If th e display message continues tobe shown: #
Drive on carefull y. #
Consult a qualified specialist workshop immediatel y. 280
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions
Front-passenger airbag
disabled See Owner's
Manual *T
he front passenger airbag is disabled while theve hicle is in motion
ev en though an adult or a person with a cor responding build is
occupying the front passenger seat.
If additional forc es are applied tothe seat or the front passenger is
not sitting on the seat sur face properl y (/page 33), thewe ight the
sy stem de tects may be too lo w. &
WARNING ‑ Risk of inju ryor even fata l injury when the front
passenger airbag is disabled
If th e front passenger airbag is disabled, It will not be deplo yed
in theev ent of an accident and cann otper form its intended pro‐
te ctive function.
A person in the front passenger seat could then, forex ample,
come into con tact with th eve hicle interior, especially if the per‐
son is sitting too close tothe dashboard. #
Beaware of thest atus of the front passenger airbag bo th
before and during the journe y. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. #
Secu retheve hicle against rolling away. #
Ensu rethat no objects ha vebecome trapped beneath the front
passenger seat. #
Switch off the ignition. #
The front passenger must get out of theve hicle. #
Make sure that the front passenger seat is unoccupied, close
th e front passenger door and switch on the ignition. #
Obser vethePA SSENGER AIRB AGOFF indicator lamp on the
centre console and the display messages. #
With th e seat unoccupied and the ignition switched on, check
th efo llowing:
R The PASSENGER AIRB AGOFF indicator lamp must light up
continuously. If the indicator lamp is lit, the automatic front
passenger airbag actuation has disabled the front passenger
airbag (/ page 33).
R The display must not show the messages Front-passenger
airbag enabled See Owner's Manual orFront-passenger air-
bag disabled See Owner's Manual . #
Waitfor at least one minute until the necessary sy stem checks
ha ve been comple ted. #
Ensure that the display does not show either of the two display
messages about the front passenger airbag.
If th ese conditions are met, the front passenger seat can be occu‐
pied again.
If th ese conditions are not met, the automatic front passenger air‐
bag actuation is malfunctioning. #
Consult a qualified specialist workshop immediatel y. Displ
aymessa ges and warning and indicator lamps 281

Display messages
Possible causes/consequences and 0050 0050Solutions
Fu rther information on airbag shutoff can be found under "Auto‐
matic front passenger airbag actuation" (/ page 33).
Front-passenger airbag
enabled See Owner's
Manual *
The front passenger airbag is enabled while theve hicle is in motion
although:
R the front passenger seat is occupied byach ild in a child
re stra int sy stem or a person of small stature.
or
R the front passenger seat is not occupied.
The sy stem may de tect objects or forc es that are adding tothe
we ight applied tothe seat. &
WARNING Risk of injury or death when using a rear wa rd-
fa cing child restra int sy stem while the front passenger air‐
bag is enabled
If yo u secure a child in a rear wa rd-facing child restra int sy stem
on the front passenger seat and thePA SSENGER AIR BAG OFF
indicator lamp is off, the front passenger airbag can deploy in
th eeve nt of an accident.
The child could be stru ck bythe airbag.
Alw ays ensure that the front passenger airbag is disabled. The
PA SSENGER AIR BAG OFF indicator lamp must be lit.
NEVER use a rear wa rd-facing child restra int sy stem on a seat
with an ENABLED FRONT AIRB AG. This can result in the DEAT H
of or SERIOUS INJURY totheCH ILD. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. #
Secu retheve hicle against rolling away. #
Ensu rethat no objects ha vebecome trapped beneath the front
passenger seat. #
Switch off the ignition. #
Open the front passenger door. #
Remo vethech ild and thech ild restra int sy stem from the front
passenger seat. #
Make sure there are no objects applying additional weight tothe
seat.
The sy stem may otherwise de tect the additional weight and
interpr ettheve hicle occupant's weight on the front passenger
seat as greater than it actually is. #
Make sure that the front passenger seat is unoccupied, close
th e front passenger door and switch on the ignition. #
Obser vethePA SSENGER AIRB AGOFF indicator lamp on the
centre console and the displa y. #
With th e seat unoccupied and the ignition switched on, check
th efo llowing:
R The PASSENGER AIRB AGOFF indicator lamp must light up
continuously. If the indicator lamp is lit, the automatic front 282
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions passenger airbag actuation has disabled
the front passenger
airbag.
R The display must not show the messages Front-passenger
airbag enabled See Owner's Manual orFront-passenger air-
bag disabled See Owner's Manual . #
Waitfor at least one minute until the necessary sy stem checks
ha ve been comple ted. #
Ensure that the display does not show either of the two display
messages about the front passenger airbag.
If th ese conditions are met, the front passenger seat can be occu‐
pied again. Obser vethe no tes on seat occupancy recognition and
th ere sult of the classification of the automatic front passenger air‐
bag actuation (/ page 33).
If th ese conditions are not met, the automatic front passenger air‐
bag actuation is malfunctioning. #
Fitthech ild restra int sy stem toa suitable rear seat.
or #
Seat a person of small stature on a suitable rear seat. #
Consult a qualified specialist workshop immediatel y.
Fu rther information on airbag shutoff can be found under "Auto‐
matic front passenger airbag actuation" (/ page 33).
Check brake pad wear *T
he brakepads ha vereached their wear limit. #
Consult a qualified specialist workshop.
Ve hicles with all-wheel
drive:
004D Caution Brakes overhea-
ted Drive carefully *T
he brake sy stem is overheating in vehicles with all-wheel drive.
Tr action control and braking po wer will be impaire d. &
WARNING Risk of accident due toove rheated brake sy stem
If yo ure st your foot on the brake pedal during while driving, the
brake sy stem may overheat.
This increases the braking dis tance and the brake sy stem may
eve nfa il. #
Never use the brake pedal as a foot re st. #
Do not press the brake pedal and accelerator pedal simul‐
ta neously while driving. #
Drive on carefully.
When the brake sy stem has cooled down, the display message
will disappear. Traction control will then be fully operational
again.
004D
Check brake fluid level *T
here is insuf ficient brake fluid in the brake fluid reser voir. &
WARNING Risk of an accident due tolow brake fluid le vel
If th e brake fluid le vel is too lo w,the braking ef fect and the brak‐
ing characteristics may be impaired. Display messages and
warning and indicator lamps 283

Display messages
Possible causes/consequences and 0050 0050Solutions #
Stop theve hicle as soon as possible, paying attention to
ro ad and traf fic conditions. Do not continue driving. #
Consult a qualified specialist workshop. #
Do not top up the brake fluid. 007A
0025
00E5
inoperative See Owner's
Manual *E
BD is una vailable due toa malfunction. This means that ABS, BAS,
hill start assist and ESP ®
as well as its driving saf ety sy stems, for
ex ample, are also una vailable.
AT TENTION ASSIST is deactivated and other driving sy stems could
be automatically deactivated.
The brake sy stem continues tofunction normally, but without the
functions lis ted abo ve. &
WARNING Risk of skidding if EBD, ABS and ESP ®
are mal‐
functioning
The wheels may blo ckduring braking and ESP ®
does not per‐
fo rm any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking dis tance may increase. In addition, other driving
saf ety sy stems are switched off. #
Drive on carefull y. #
Have the brake sy stem checked immediately at a qualified
specialist workshop. 00E5
inoperative See Owner's
Manual *
ESP ®
,BA S and hill start assist are una vailable due toa malfunction.
AT TENTION ASSIST is deactivated and other driving sy stems could
be automatically deactivated.
The brake sy stem continues tofunction normally, but without the
functions lis ted abo ve. The wheels could therefore lock up at an
early stage in theeve nt of maximum full-s top braking, forex ample.
This will se verely impair steerability and braking. Braking dis tance
may increase in an emergency braking situation. &
WARNING Risk of skidding if ESP ®
is malfunctioning
If ESP ®
is malfunctioning, ESP ®
cannot car ryout vehicle stabili‐
sation. In addition, other driving saf ety sy stems are switched off. #
Drive on carefull y. #
Have ESP ®
ch ecked at a qualified specialist workshop. 00E5
currently unavailable
See Owner's Manual *
ESP ®
,BA S and hill start assist are una vailable due toa malfunction.
Self-diagnosis is not yet comple te,fo rex ample.
AT TENTION ASSIST is deactivated and other driving sy stems could
be automatically deactivated.
The brake sy stem continues tofunction normally, but without the
functions lis ted abo ve. The wheels could therefore lock up at an
early stage in theeve nt of maximum full-s top braking, forex ample. 284
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions
This will se verely impair steerability and braking. Braking dis tance
may increase in an emergency braking situation. &
WARNING Risk of skidding if ESP ®
is malfunctioning
If ESP ®
is malfunctioning, ESP ®
cannot car ryout vehicle stabili‐
sation. In addition, other driving saf ety sy stems are switched off. #
Drive on carefull y. #
Have ESP ®
ch ecked at a qualified specialist workshop. #
Drive carefully on a suitable stre tch of road, making slight steer‐
ing mo vements at a speed abo ve20 km/h.
The functions mentioned abo vewill be available again when the
display message goes out.
If th e display message continues tobe shown: #
Drive on carefull y. #
Consult a qualified specialist workshop immediatel y.
0024 Release parking brake *
The red0024 indicator lamp on the instrument clus ter lights up.
A wa rning tone also sounds.
Yo u are driving with the parking brake applied or per form ing emer‐
ge ncy braking using the parking brake. #
Release the parking brake (/ page152).
0024
Parking brake See Own-
er's Manual *
The yellow 0024 warning lamp lights up and there d0024 indicator
lamp is off.
The parking brake is malfunctioning, e.g. af terth est ar ter battery
has been disconnected.
Re leasing the pa rking brake: #
Swit chthe ignition off and back on again. #
Depress the brake pedal and briefly pull the handle of the park‐
ing brake (/ page152). #
After around ten seconds, push down the handle of the parking
brake.
If th eye llow 0024 warning lamp is off: #
Release the parking brake.
If th eye llow 0024 warning lamp remains lit: #
Do not drive on. #
Secure theve hicle against rolling away. #
Vehicles with manual transmission: engagefirs tge ar. #
Vehicles with automatic transmission: shiftthe transmission
to 005D . #
Turn the front wheels towa rdsth eke rb. #
Consult a qualified specialist workshop. Display messages and
warning and indicator lamps 285

Display messages
Possible causes/consequences and 0050 0050Solutions
* The yellow 0024 warning lamp and there d0024 indicator lamp light
up.
The parking brake is malfunctioning.
Re leasing the pa rking brake: #
Swit chthe ignition off and back on again. #
Release the parking brake.
If th e parking brake still cannot be released: #
Do not drive on. #
Consult a qualified specialist workshop.
* The red0024 indicator lamp flashes and theye llow 0024 warning
lamp lights up.
The parking brake is malfunctioning. #
Swit chthe ignition off and back on again. #
Release or apply the parking brake.
If th ere d0024 indicator lamp continues flashing: #
Do not drive on. #
Secure theve hicle against rolling away. #
Vehicles with manual transmission: engagefirs tge ar. #
Vehicles with automatic transmission: shiftthe transmission
to 005D . #
Turn the front wheels towa rdsth eke rb. #
Consult a qualified specialist workshop.
0024
Depress brake pedal to
release *
The red0024 indicator lamp lights up.
Yo u ha vetried torelease the parking brake without depressing the
brake pedal. #
Depress the brake pedal. #
Torelease, pull the handle on the parking brake.
PRE-SAFE inoperative
See Owner's Manual *
Impor tant functions of PRE-SAFE ®
ha ve failed. All other occupant
saf ety sy stems, e.g. airbags, remain available. #
Consult a qualified specialist workshop immediatel y.
Information on these functions can be found under "PRE‑SAFE ®
(anticipatory occupant pr otection)" (/ page 36).
0075
Restraint sys. malfunc-
tion Consult workshop *
The restra int sy stem is malfunctioning. In addition, the0075 warn‐
ing lamp on the instrument clus ter lights up. &
WARNING Risk of injury duetomalfunctions in there stra int
sy stem
Components in there stra int sy stem may be activated uninten‐
tionally or not deploy as intended in an accident. #
Have there stra int sy stem checked and repaired immedi‐
ately at a qualified specialist workshop. 286
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions
Fu rther information on there stra int sy stem and its components can
be found under "Occupant saf ety".
0075 Front left malfunction
Consult workshop (exa m‐
ple) *T
he cor responding restra int sy stem is malfunctioning. In addition,
th e0075 warning lamp on the instrument clus ter lights up. &
WARNING Risk of injury duetomalfunctions in there stra int
sy stem
Components in there stra int sy stem may be activated uninten‐
tionally or not deploy as intended in an accident. #
Have there stra int sy stem checked and repaired immedi‐
ately at a qualified specialist workshop. #
Consult a qualified specialist workshop immediatel y.
0075 Left windowbag malfunc-
tion Consult work-
shop (exa mp le) *T
he cor responding window airbag is malfunctioning. In addition, the
0075 warning lamp on the instrument clus ter lights up. &
WARNING Risk of injury orfata l injury due toa malfunction
in the windowbag
The windowbag might be triggered unintentionally or might not
be triggered at all in theeve nt of an accident. #
Have the windowbag checked and repaired immediately at
a qu alified specialist workshop. #
Consult a qualified specialist workshop immediatel y. Driving sy
stems Display messages
Possible causes/consequences and 0050 0050Solutions
120 km/hM aximum
speed exceeded *F
or cer tain countries only: the maximum permissible speed has
been exceeded. #
Drive more slowly.
00AD
ATTENTION ASSIST inop-
erative *A
TTENTION ASSIST has failed. #
Consult a qualified specialist workshop.
ATTENTION ASSIST:
Take a break! *B
ased on cer tain criteria, ATTENTION ASSIST has de tected fatigue
or increasing lapses in concentration on the part of the driver.
A wa rning tone also sounds. #
If necessa ry,ta ke a break.
On long journe ys,ta ke regular and timely breaks that allow youto
re st properly.
Active Distance Assist
- - - km/h *A
n acti vation condition forAc tive Dis tance Assi stDISTRONIC has
not been fulfilled. Displ
aymessa ges and warning and indicator lamps 287