Mercury Grand Marquis 1996 Owner's Manuals

208 [RE09450( GV)01/96]8. Place any wheel covers and ornaments in the
trunk.
*
[RE09550( GV)01/96]
9. Put the tire, jack, and wrench away. Make
sure the jack is securely fastened so it does
not rattle when you drive.
*
[RE09650( GV)01/96]
10. Unblock the wheels.
[RE09675( GV)01/96]
11. Turn the air suspension ON (if so equipped).
[RE10000( GV)01/96]
Installation of the black dust shield
[RE10100( GV)01/96]
When installing the regular tire, reinstall the
black dust shield by orienting and sliding the
shield until it is flush with the hub/rotor
assembly.
%*
[RE11805( GV)01/95]
Aluminum wheel
[RE11806( GV)03/94]
half page art:0011501-A
The center wheel ornament
[RE11810( GV)05/93]
Remove the center ornament from the wheel
with the tapered end of the wheel nut wrench
by inserting it under the notch, and rotating the
handle and then prying against the wheel.
File:rcreg.ex
Update:Thu Feb 1 08:33:27 1996

209
*
[RE11815( GV)01/95]
Install the center ornament on the wheel and be
sure it is snapped into place all the way around
using the palm of the hand or a rubber mallet.
[RE11835( GV)05/92]
Steel wheel with full wheelcover
[RE11837( GV)05/92]
half page art:0010615-C
Steel wheel with full wheelcover
[RE11838(M GV)03/93]
Remove the wheelcover from the wheel using
the flanged end of the wheel nut wrench by
inserting the handle and then prying against the
inner wheelcover flange.
[RE11842(M GV)03/93]
Install the wheelcover on the wheel with the
valve stem extension in the wheel matching the
hole in the wheelcover. Push by hand on the
outside edges of the wheelcover until it is
snapped firmly in place on the wheel.
File:rcreg.ex
Update:Thu Feb 1 08:33:27 1996

210 [RE11850( GV)11/92]NOTE: DO NOT USE A STEEL HAMMER.
[RE11900( GV)03/91]
If you have the anti-theft locking spoked wheel
cover, each wheel cover has a lock bolt behind
the center hub ornament. You need a special key
wrench (stored in the glove box) to pry this
ornament off and to remove the lock bolt. Do
not lose this wrench or you will not be able to
remove the wheel cover.
[RE12000( GV)05/95]
The key wrench has a registration number
attached to it. Keep the registration number in a
safe place. Complete the registration card and
return it to the manufacturer as soon as you buy
the vehicle. To replace the key wrench, send the
I.D. card to the manufacturer.
*
[RE13800( ALL)02/95]
If the Engine Cranks But Does
Not Start or Does Not Start After
a Collision
*
[RE13810( ALL)04/95]
The Fuel System Shut-off Switch
*
[RE13900( ALL)03/95]
If the engine cranks but does not start or if you
have had a collision, the fuel system shut-off
switch may have been triggered. The shut-off
switch is a device that stops the fuel system
when your vehicle has been involved in a
substantial jolt.
*
[RE14000( ALL)01/95]
For information on how to check and reset the
fuel system shut-off switch, seeFuel system
shut-off switchin the Index.
File:rcreg.ex
Update:Thu Feb 1 08:33:27 1996

211
%*
[RE14100( ALL)05/95]
Towing Your Vehicle
[RE14201( ALL)01/96]
If you need to have your vehicle towed, contact
a professional towing service or, if you are a
member, your roadside assistance center.
Recommended towing options include wheel lift
towing or flat bed towing.
*
[RE14205( GV)01/96]
Before your vehicle can be towed, the air
suspension switch in the luggage compartment
needs to be turned to the OFF position. It is
recommended that your Grand Marquis be
towed with wheel lift or flatbed equipment. If
slingbelt equipment must be used, the towbar
will deform the soft fascia (bumper). However, it
will return to an acceptable shape.
File:rcreg.ex
Update:Thu Feb 1 08:33:27 1996

212
*
[RE14300( ALL)05/95]
three fourths page art:0001463-A
*
[RE14400( ALL)05/95]
When calling for a tow truck, tell the operator
what kind of vehicle you have. A towing
manual is available from Ford Motor Company
for all authorized tow truck operators. Have
your tow truck driver refer to this manual for
the proper hook-up and towing procedures for
your vehicle.
File:rcreg.ex
Update:Thu Feb 1 08:33:27 1996

213
Customer Assistance
%*
[HS00205( ALL)06/94]
Roadside Assistance
*
[HS00210( ALL)04/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
that put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3
years/36,000 miles (3 years/60,000 km),
whichever comes first. To purchase Roadside
Assistance coverages beyond this period,
through Ford Auto Club, contact your Ford or
Lincoln-Mercury dealer (not available in
Canada).
*
[HS00215( ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220( ALL)06/94]
q
Mount your spare if you have a flat tire.
*
[HS00225( ALL)06/94]
q
Jump-start your battery if it is dead.
*
[HS00230( ALL)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235( ALL)06/94]
q
Bring you fuel if you run out.
*
[HS00240( ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
File:rchsg.ex
Update:Tue Jan 30 08:03:34 1996

214
*
[HS00245( ALL)06/94]
How to use Roadside Assistance
*
[HS00250( ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
*
[HS00255( ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
*
[HS00260( ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00300( ALL)01/95]
If You Have a Service Problem
*
[HS00400( ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
File:rchsg.ex
Update:Tue Jan 30 08:03:34 1996

215 %
*
[HS00500( ALL)03/95]
Service/Maintenance Concerns
(U.S. or Canada)
*
[HS00600( ALL)04/95]
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
*
[HS00700( ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
*
[HS01000( ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
File:rchsg.ex
Update:Tue Jan 30 08:03:34 1996

216
*
[HS01025( ALL)04/95]
In the U.S., contact:
%*
[HS01050( ALL)03/95]
one inch art:0060100-E
*
[HS01100( ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01150( ALL)04/95]
one inch art:0060101-C
*
[HS01200( ALL)04/95]
Please have the following information available
when contacting Ford Customer Assistance:
*
[HS01300( ALL)04/95]
q
your telephone number (both business and
home)
*
[HS01400( ALL)04/95]
q
the name of the dealer and the city where the
dealership is located
*
[HS01500( ALL)04/95]
q
the year and make of your vehicle
*
[HS01550( ALL)04/95]
q
the date purchased
*
[HS01600( ALL)03/95]
q
the current mileage on your vehicle
%*
[HS01700( ALL)03/95]
q
your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license
File:rchsg.ex
Update:Tue Jan 30 08:03:34 1996

217 [HS01800( ALL)05/95]
one inch art:0010630-A
Vehicle Identification Number (VIN/Serial Number)
*
[HS02200( ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
%
*
[HS02300( ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
*
[HS02400( ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
*
[HS02500( ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
*
[HS02600( ALL)01/95]
What Kind of Cases Does the Board
Review?
*
[HS02700( ALL)03/95]
The Board reviews all product performance and
service complaints on Ford, Mercury and Lincoln
Cars and Ford and Mercury Light Trucks under
warranty that have not been resolved by a
dealer or Ford Motor Company.
*
[HS02750( ALL)03/95]
The Board does not review issues involving:
*
[HS02800( ALL)01/95]
q
A non-Ford product
*
[HS02900( ALL)01/95]
q
A non-Ford dealership
File:rchsg.ex
Update:Tue Jan 30 08:03:34 1996