mileage Mercury Grand Marquis 2002 Owner's Manuals

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
Customer Assistance
181

ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and water, which
equates to a freeze point of -36É C (-34É F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060). The level of coolant
should be maintained at the ªcold fullº of ªcold fill rangeº level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding Engine Coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50±50 mixture of coolant and water provides the following:
²Freeze protection down to -36É C (-34É F).
²Boiling protection up to 129É C (265É F).
²Protection against rust and other forms of corrosion.
²Enables calibrated gauges to work properly.
When the engine is cold, check the
level of the engine coolant in the
reservoir.
²The engine coolant should be at the ªcold fill levelº or within the ªcold
fill rangeº as listed on the engine coolant reservoir (depending upon
application).
²Refer to the Scheduled Maintenance Guide for service interval
schedules.
²Be sure to read and understandPrecautions when servicing your
vehiclein this chapter.
Maintenance and Specifications
203

Engine oil ..................................197
change oil soon warning,
message center .......................197
checking and adding ..............197
dipstick ....................................197
filter, specifications ........199, 230
recommendations ...................199
refill capacities ........................230
specifications ..................232±233
Exhaust fumes ..........................142
F
Fail safe cooling ........................207
Floor mats ...................................91
Fluid capacities .........................230
Fuel ............................................210
calculating fuel economy .......215
cap .....................................12, 212
capacity ...................................230
choosing the right fuel ...........213
comparisons with EPA fuel
economy estimates .................218
detergent in fuel .....................214
filling your vehicle
with fuel ..................210, 212, 215
filter, specifications ........214, 230
fuel filler door override ............90
fuel filler door release ..............90
fuel pump shut-off switch .....160
gauge .........................................20
improving fuel economy ........215
low fuel warning light ..............14
octane rating ...........213, 233±234
quality ......................................213
running out of fuel .................214
safety information relating to
automotive fuels .....................210
Fuses ..................................161±162G
Garage door opener ....................80
Gas cap (see Fuel cap) ......12, 212
Gas mileage (see Fuel
economy) ...................................215
Gauges .........................................17
battery voltage gauge ...............19
engine coolant temperature
gauge .........................................18
engine oil pressure gauge ........19
fuel gauge ..................................20
odometer ...................................21
speedometer .............................21
trip odometer ............................22
GAWR (Gross Axle Weight
Rating) .......................................153
definition .................................153
driving with a heavy load ......153
location ....................................153
GVWR (Gross Vehicle Weight
Rating) .......................................153
calculating ...............................153
definition .................................153
driving with a heavy load ......153
location ....................................153
H
Hazard flashers .........................159
Head restraints .........................106
Headlamps ...................................59
aiming ........................................61
autolamp system .......................59
bulb specifications ....................62
daytime running lights .............60
flash to pass ..............................60
high beam ...........................15, 60
replacing bulbs .........................63
Index
242