mileage Mercury Mercury Cougar 2002 Owner's Manual

Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Customer Assistance
156

If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
²Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36É C (-34É F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060). The level of coolant
should be maintained at the ªcold fullº of ªcold fill rangeº level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50±50 mixture of coolant and water provides the following:
²Freeze protection down to -36É C (-34É F).
²Boiling protection up to 129É C (265É F).
²Protection against rust and other forms of corrosion.
²Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
177

dipstick ....................................172
filter, specifications ........174, 198
recommendations ...................174
refill capacities ........................199
specifications ..................200±201
Exhaust fumes ..........................116
F
Floor mats ...................................68
Fluid capacities .........................199
Foglamps .....................................47
Fuel ............................................182
calculating fuel economy .......186
cap ...........................................183
capacity ...................................199
choosing the right fuel ...........184
comparisons with EPA fuel
economy estimates .................188
detergent in fuel .....................185
filling your vehicle with
fuel ...........................182±183, 186
filter, specifications ................198
fuel pump shut-off switch .....135
gauge .........................................17
improving fuel economy ........186
low fuel warning light ..............13
octane rating ...................185, 201
quality ......................................185
safety information relating to
automotive fuels .....................182
Fuses ..................................136±137
G
Gas cap (see Fuel cap) ............183
Gas mileage (see Fuel
economy) ...................................186
Gauges .........................................16engine coolant temperature
gauge .........................................16
fuel gauge ..................................17
odometer ...................................17
speedometer .............................17
tachometer ................................18
trip odometer ............................18
GAWR (Gross Axle Weight
Rating) .......................................129
definition .................................129
driving with a heavy load ......129
location ....................................129
GVWR (Gross Vehicle Weight
Rating) .......................................129
calculating ...............................129
definition .................................129
driving with a heavy load ......129
location ....................................129
H
Hazard flashers .........................135
Headlamps ...................................47
aiming ........................................49
bulb specifications ....................51
daytime running lights .............47
flash to pass ..............................48
high beam ...........................14, 48
turning on and off ....................47
warning chime ..........................15
Heating
heating and air conditioning
system .......................................44
Hood ..........................................168
I
Ignition ...............................112, 201
Infant seats
(see Safety seats) .....................106
Index
209