Mercury Mountaineer 2000 Owner's Manuals

You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
Customer assistance
251

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
252

Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (Canada only)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium/heavy
duty trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Customer assistance
253

Comfort and convenience
Cargo nets
Cargo organizers
Cargo shades
Engine block heaters
Home link visor
Tire step
Travel equipment
Auto headlamps with daytime running lamps (DRL)
Daytime running lights
Factory luggage rack adaptors
Fog lights
Heavy-duty battery
Interior mirror, electrochromic with compass (with and without
temperature display)
Removable luggage rack
Removable luggage rack adapters
Raised cross bars (for luggage rack rails)
Soft luggage cover
Trailer hitch (Class III)
Trailer hitch bars and balls
Trailer hitch mounted bike carrier
Trailer hitch wiring adaptor
Trailer hitch wiring harness
Protection and appearance equipment
Air bag anti-theft locks
Car/truck covers
Cargo liners, interior
Carpet floor mats
Cleaners, waxes and polishes
Customer assistance
254

Door edge guards
Front end covers (full and sport)
Hood deflectors
Locking gas cap
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Rear air deflectors
Side window air deflectors
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Customer assistance
255

ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
256

REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect that could cause a crash, or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1±800±424±9393 (202±366±0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Reporting safety defects
257

Air bag supplemental
restraint system .................126,130
and child safety seats ............128
description .......................126,130
disposal ....................................133
driver air bag ...................128,131
indicator light ...............9,130,132
operation ..........................128,131
passenger air bag ............128,131
side air bag ..............................130
Air cleaner filter .......................237
Air conditioning ..........................22
automatic temperature
control system ..........................25
rear seat controls .....................31
Air suspension ...........................147
description ..............................147
warning light .............................12
All Wheel Drive (AWD),
driving off road .........................159
Ambulance packages ....................3
Antifreeze
(see Engine coolant) ................200
Anti-lock brake system
(see Brakes) .......................144,145
Anti-theft system
warning light .............................11
Armrests ......................................99
Audio system (see Radio) .........35
Automatic transmission
driving an automatic
overdrive ..........................149,152
fluid, adding ............................206
fluid, checking ........................206
fluid, refill capacities ..............237
fluid, specification ..................242
Auxiliary power point .................98
Axle
lubricant specifications ...240,242
refill capacities ........................237
traction lok ..............................162
Battery .......................................210acid, treating emergencies .....210
charging system
warning light .............................11
jumping a disabled battery ....185
maintenance-free ....................210
replacement, specifications ...237
servicing ..................................210
voltage gauge ............................16
Belt minder ...............................122
Brakes ........................................144
anti-lock ............................144,145
anti-lock brake system
(ABS) warning light ..........10,145
brake warning light ..................10
fluid, checking and adding ....199
fluid, refill capacities ..............237
fluid, specifications ..........240,242
lubricant specifications ...240,242
parking ....................................145
shift interlock ..........................148
Break-in period .............................3
Capacities for refilling fluids ....237
Cargo area shade ......................100
Cargo cover ...............................100
CD changer .................................71
Certification Label ....................244
Child safety restraints ..............134
child safety belts ....................134
Child safety seats ......................135
in front seat ............................136
in rear seat ..............................136
tether anchorage hardware ...139
Cleaning your vehicle ...............231
engine compartment ..............232
exterior .............................232,234
exterior lamps .........................234
instrument panel ....................235
instrument panel lens ............235
interior ..............................234,235
mirrors .....................................236
plastic parts ............................234
safety belts ..............................235
Index
258

washing ....................................231
waxing .....................................232
wheels ......................................233
windows ..................................236
wiper blades ............................234
woodtone trim ........................236
Climate control (see Air
conditioning or Heating) ............22
Clock ..................................41,51,64
Compass, electronic ....................86
calibration .................................88
set zone adjustment .................87
Console ........................................97
overhead ...............................83,84
rear ............................................98
Controls
power seat ...............................113
steering column ........................82
Coolant
checking and adding ..............200
refill capacities .................204,237
specifications ...................240,242
Cruise control
(see Speed control) ....................77
Customer Assistance ................171
Ford accessories
for your vehicle ......................252
Ford Extended
Service Plan ............................245
Getting assistance outside
the U.S. and Canada ..............251
Getting roadside assistance ...171
Getting the
service you need ....................245
Ordering additional
owner's literature ...................256
The Dispute
Settlement Board ...................248
Utilizing the Mediation/
Arbitration Program ...............251
Daytime running lamps
(see Lamps) ................................21Defrost
rear window ..............................33
Dipstick
automatic
transmission fluid ...................206
engine oil .................................195
Doors
door ajar warning .....................12
lubricant specifications ..........240
Driveline universal joint
and slip yoke .............................209
Driving under special
conditions ...........................158,161
mud .....................157,158,160,161
sand ..................................158,160
snow and ice ......157,159,160,162
through water ...........158,161,165
Emergencies, roadside
jump-starting ..........................185
Emission control system ..........224
Engine ........................................242
check engine/service engine
soon light ....................................8
cleaning ...................................232
coolant .....................................200
idle speed control ...................210
lubrication
specifications ...................240,242
refill capacities ........................237
service points ...................194,195
starting after a collision .........172
Engine block heater .................142
Engine oil ..................................195
checking and adding ..............195
dipstick ....................................195
filter, specifications .........198,237
recommendations ...................198
refill capacities ........................237
specifications ...................240,242
Exhaust fumes ..........................143
Floor mats ...................................99
Fluid capacities .........................237
Index
259

Foglamps .....................................21
Four-Wheel
Drive vehicles ..................11,12,154
control trac ........................33,154
description .......................155,156
driving off road ................157,160
electronic shift ..........................33
preparing to
drive your vehicle ...................147
Fuel ............................................217
calculating fuel economy ..18,221
cap ...........................................220
capacity ...................................237
choosing the right fuel ...........219
comparisons with EPA fuel
economy estimates .................224
detergent in fuel .....................220
filling your vehicle
with fuel ....................217,220,221
filter, specifications .........221,237
fuel pump shut-off switch .....172
gauge .........................................16
improving fuel economy ........221
octane rating ....................219,242
quality ......................................219
running out of fuel .................220
safety information relating to
automotive fuels .....................217
Fuses ...................................174,175
Garage door opener ...............84,88
Gas cap (see Fuel cap) ............220
Gas mileage
(see Fuel economy) .................221
Gauges .........................................14
battery voltage gauge ...............16
engine coolant
temperature gauge ...................14
engine oil pressure gauge ........16
fuel gauge ..................................16
odometer ...................................15
speedometer .............................14
tachometer ................................15trip odometer ............................15
GAWR
(Gross Axle Weight Rating) .....162
calculating ...............................165
definition .................................162
driving with a heavy load ......162
location ....................................162
GVWR (Gross
Vehicle Weight Rating) .............162
calculating ........................162,165
definition .................................162
driving with a heavy load ......162
location ....................................162
Hazard flashers .........................172
Head restraints .........................112
Headlamps ...................................21
aiming ......................................231
autolamp system .......................93
bulb specifications ..................230
daytime running lights .............21
flash to pass ..............................22
high beam ............................11,21
replacing bulbs .......................227
turning on and off ....................21
warning chime ..........................13
Heating ........................................22
heating and air
conditioning system .................22
HomeLink universal
transceiver (see
Garage door opener) ...88,89,90,91
Hood ..........................................193
Ignition .......................................242
positions of the ignition ...........76
Infant seats
(see Safety seats) .....................135
Inspection/maintenance
(I/M) testing ..............................225
Instrument panel
cleaning ...................................235
cluster ...................................8,235
Index
260