mileage Mercury Mountaineer 2002 Owner's Manuals

WINDSHIELDWASHERFLUID
Windshield washer fluid
Check the washer fluid whenever
you stop for fuel. The reservoir is
highlighted with a
symbol.
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets Ford specification WSB-M8B16–A2.
Refer toLubricant specificationsin theCapacities and specifications
chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling
system components.
Checking and adding washer fluid for the liftgate
Washer fluid for the liftgate is supplied by the same reservoir as the
windshield.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36°C (-34°F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the“cold full”of“cold fill range”level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Maintenance and care
240

Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer assistance
295

Emergencies, roadside
jump-starting ..........................222
Emission control system ..........266
Engine ........................................287
check engine/service engine
soon light ....................................9
cleaning ...................................277
coolant .....................................240
fail-safe coolant ......................244
idle speed control ...................248
lubrication
specifications ..................285, 287
refill capacities ........................282
service points ..................232–233
starting after a collision .........205
Engine block heater .................172
Engine oil ..................................233
checking and adding ..............233
dipstick ....................................233
filter, specifications ........237, 282
recommendations ...................237
refill capacities ........................282
specifications ..................285, 287
Exhaust fumes ..........................173
F
Fail safe cooling ........................244
Flexible Fuel Vehicle (FFV) ....257
Floor mats ...................................99
Fluid capacities .........................282
Foglamps .....................................31
Four-Wheel Drive vehicles
driving off road .......................186
preparing to drive your
vehicle .....................................180
Fuel ............................................257calculating fuel
economy ............................22, 262
cap .....................................10, 261
capacity ...................................282
choosing the right fuel ...........259
comparisons with EPA fuel
economy estimates .................266
detergent in fuel .....................261
filling your vehicle with
fuel ...........................257, 261, 263
filter, specifications ........262, 282
fuel pump shut-off switch .....205
gauge .........................................17
improving fuel economy ........262
octane rating ...................260, 287
quality ......................................260
running out of fuel .................261
safety information relating to
automotive fuels .....................257
Fuel - flex fuel vehicle
(FFV) .........................257, 259–260
Fuses ..................................206–207
G
Garage door opener ..............86, 88
Gas cap (see Fuel cap) ......10, 261
Gas mileage (see Fuel
economy) ...................................262
Gauges .........................................14
battery voltage gauge ...............16
engine coolant temperature
gauge .........................................15
engine oil pressure gauge ........17
fuel gauge ..................................17
odometer ...................................15
speedometer .............................14
tachometer ................................16
trip odometer ............................16
Index
306