service Mercury Mountaineer 2003 s Owner's Guide

Four-wheel anti-lock brake system (ABS)
Your vehicle is equipped with an Anti-lock Braking System (ABS). This
system helps you maintain steering control during emergency stops by
keeping the brakes from locking. Noise from the ABS pump motor and
brake pedal pulsation may be observed during ABS braking; any
pulsations or mechanical noise you may feel or hear is normal.
ABS warning lamp
ABS
TheABSlamp in the instrument cluster momentarily illuminates when
the ignition is turned to ON. If the light does not illuminate during start
up, remains on or flashes, the ABS may be disabled and may need to be
serviced.
Even when the ABS is disabled,
normal braking is still effective. (If
your BRAKE warning lamp
illuminates with the parking brake
released, have your brake system serviced immediately.)
Parking brake
Apply the parking brake whenever
the vehicle is parked. To set the
parking brake, press the parking
brake pedal down until the pedal
stops.
The BRAKE warning lamp in the
instrument cluster illuminates and
remains illuminated (when the
ignition is turned ON) until the
parking brake is released.
Always set the parking brake fully and make sure that the
gearshift is securely latched in P (Park).
Driving
146

5. Return the cover plate (rotate
clockwise) to the closed position.
Start the vehicle.
If it is necessary to use the above procedure to move the gearshift lever,
it is possible that a fuse has blown or the vehicle’s brakelamps are not
operating properly. Refer toFuses and relaysin theRoadside
emergencieschapter.
Do not drive your vehicle until you verify that the brakelamps
are working.
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Driving with a 5–speed automatic transmission
Your transmission is equipped with an adaptive learning strategy found in
the vehicle computer. This feature is designed to increase durability, and
provide consistent shift feel over the life of the vehicle. A new vehicle or
transmission may have firm and/or soft shifts. This operation is
considered normal and will not affect function or durability of the
transmission. Over time, the adaptive learning process will fully update
transmission operation. Additionally, whenever the battery is
disconnected or a new battery installed, the strategy must be relearned.
Driving
150

TRAILER TOWING
Trailer towing with your vehicle may require the use of a trailer tow
option package.
Trailer towing puts additional loads on your vehicle’s engine,
transmission, axle, brakes, tires, and suspension. For your safety and to
maximize vehicle performance, be sure to use the proper equipment
while towing.
Follow these guidelines to ensure safe towing procedure:
•Stay within your vehicle’s load limits.
•Thoroughly prepare your vehicle for towing. Refer toPreparing to
towin this chapter.
•Use extra caution when driving while trailer towing. Refer toDriving
while you towin this chapter.
•Service your vehicle more frequently if you tow a trailer. Refer to the
severe duty schedule in the scheduled maintenance guide.
•Do not tow a trailer until your vehicle has been driven at least 800 km
(500 miles).
•Refer to the instructions included with towing accessories for the
proper installation and adjustment specifications.
Do not exceed the maximum loads listed on the Safety Compliance
Certification label. For load specification terms found on the label, refer
toVehicle loadingin this chapter. Remember to figure in the tongue
load of your loaded vehicle when figuring the total weight.
Note:Do not exceed the GVWR or the GAWR specified on the
certification label.
Towing trailers beyond the maximum recommended gross trailer
weight exceeds the limit of the vehicle and could result in
engine damage, transmission damage, structural damage, loss of vehicle
control, vehicle rollover and personal injury.
Driving
158

Driving while you tow
When towing a trailer:
•Turn off the speed control. The speed control may shut off
automatically when you are towing on long, steep grades.
•Consult your local motor vehicle speed regulations for towing a trailer.
•To eliminate excessive shifting, use a lower gear. This will also assist
in transmission cooling. (For additional information, refer to the
Driving with a 5–speed automatic transmissionsection in this
chapter.
•Under extreme conditions with large frontal trailers, high outside
temperatures and highway speeds, the coolant gauge may indicate
higher than normal coolant temperatures. If this occurs, reduce speed
until the coolant temperature returns to the normal range. Refer to
Engine coolant temperature gaugein theInstrument cluster
chapter.
•Anticipate stops and brake gradually.
•Do not exceed the GCWR rating or transmission damage may occur.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Trailer towing tips
•Practice turning, stopping and backing up before starting on a trip to
get the feel of the vehicle trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
•Allow more distance for stopping with a trailer attached.
•If you are driving down a long or steep hill, shift to a lower gear. Do
not apply the brakes continuously, as they may overheat and become
less effective.
•The trailer tongue weight should be 10–15% of the loaded trailer
weight.
•After you have traveled 80 km (50 miles), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
•To aid in engine/transmission cooling and A/C efficiency during hot
weather while stopped in traffic, place the gearshift lever in P (Park).
•Vehicles with trailers should not be parked on a grade. If you must
park on a grade, place wheel chocks under the trailer’s wheels.
Driving
161

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 60,000
km (36,000 miles), whichever occurs first on Ford and Mercury
vehicles, and four years or 80,000 km (50,000 miles) on Lincoln
vehicles.
Roadside assistance will cover:
•changing a flat tire
•jump-starts
•lock-out assistance
•limited fuel delivery
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
Roadside Emergencies
Roadside Emergencies
163

Passenger compartment fuse panel (top side)
These relays are located on the reverse side of the passenger
compartment fuse panel. See your dealer or a certified technician for
service of this relay box.
Fuse/Relay Location Description
Relay 1 Flasher relay
Relay 2 Rear defrost
Relay 3 Delayed accessory relay
Relay 4 Open
Relay 5 Battery saver
Relay 6 Open
Relay 7 Open
Roadside Emergencies
170

Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
57—PTEC relay
58—Ignition relay
59—Not used
60—PCM diode
61—A/C clutch diode
62 30A CB Power windows circuit breaker
* Mini Fuses ** Maxi Cartridge Fuses
Rear relay box
The relay box is located on the rear passenger side quarter trim panel.
See your dealer or a certified technician for service of this relay box.
The relays are coded as follows:
Fuse/Relay Location Description
Relay 14 Not used
Relay 15 Trailer tow back-up lamps
Relay 16 Not used
Relay 17 Not used
Relay 18 Not used
Relay 19 Trailer tow park lamps
Roadside Emergencies
174

ability, to the point where the ratchet/slip occurs, if possible. The spare
tire carrier will not allow you to overtighten. If the spare tire carrier
ratchets or slips with little effort, take the vehicle to your dealer for
assistance at your earliest convenience.
4. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
5. If your vehicle is equipped with a spare tire lock and key, be sure to
install the spare tire lock into the bumper drive tube with the spare tire
lock key and jack handle.
6. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, per scheduled maintenance guide), or at any
time that the spare tire is disturbed through service of other
components.
Re-stowing the jack and tools
1. Unblock the wheels.
2. Replace beauty cap, stow the jack and tools in their respective
locations, making sure they are fully secured so they do not rattle when
you drive.
JUMP STARTING YOUR VEHICLE
The gases around the battery can explode if exposed to flames,
sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and
clothing, if contacted.
Do not attempt to push-start your vehicle. Automatic
transmissions do not have push-start capability; also, the
catalytic converter may become damaged.
Roadside Emergencies
183

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If the vehicle’s battery is discharged, refer toAutomatic transmission
operationin theDrivingchapter for directions on how to move the
gearshift lever out of the P (Park) position, for proper towing.
On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels
on the ground (without dollies) and the rear wheels off the ground.
On AWD vehicles, it is recommended that your vehicle be towed with a
wheel lift and dollies or flatbed equipment with all the wheels off the ground.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside Emergencies
189

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
Customer Assistance
Customer Assistance
190