Mercury Mountaineer 2004 Customer Assistance Guide

4W3J-19328-AB
June 2003
First Printing
Mercury Commitment
Litho in U.S.A.
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www.ownerconnection.com
Designed with Mercury owners in mind this site features
updated information on vehicle service, special offers
and Mercury-sponsored events in your community.
04 model yearMercury Commitment®
Mercury Commitment®
Owner
VIN
Dealer
Dealer Phone:
Should you have any questions about y0ur Mercury vehicle or the
Mercury ownership experience, just call your dealership. Or, dial the
Mercury Assistance Center at 800-392-3673 and one of our
customer assistance representatives will answer your questions.
Mercury Commitment®
Owner
VIN
Dealer
Dealer Phone:
Should you have any questions about your Mercury vehicle or the
Mercury ownership experience, just call your dealership. Or, dial the
Mercury Assistance Center at 800-392-3673 and one of our
customer assistance representatives will answer your questions.
18766 Mercury Commitment Card 6/12/03 3:40 PM Page 1

As part of Mercury Commitment®, you will receive 24-hour towing throughout
the three year/36,000-mile warranty (for both warranty and non-warranty
situations). Fuel delivery, battery jump-starts, flat-tire changing and lock-out
assistance are covered, in addition to towing. For additional information or
service, call 800 241-3673.You also receive the Mercury Bumper-to-Bumper Limited Warranty, covering your
vehicle for three years or 36,000 miles, which ever comes first, with no deductible.
Plus, you get a corrosion-protection limited warranty providing coverage for five
years with unlimited mileage and no deductible. Please consult your Mercury dealer
for complete details.
Before you drive your Mercury home, your sales consultant will use our six-step
Pre-Delivery and seven-step Delivery processes to help ensure your vehicle is clean
and in excellent working order, and to show you how to use your vehicle’s most
important features.
Vehicle Warranty
Special Delivery Process Roadside Assistance
Mercury Commitment®
Congratulations on your decision to drive a Mercury.
This brochure is your introduction to Mercury
Commitment: a comprehensive benefits package
designed to meet your individual driving needs. It’s
yours with the purchase or lease of any Mercury
vehicle, and it provides you with valuable support
so you can handle the challenges of the road with
confidence and ease.
Because you’re a valued Mercury driver, we’ve attached Mercury Commitment®
Owner Identification Cards
to carry in your purse or wallet. Please keep a card
handy — it includes the Mercury Commitment hotline number for customer service
or Roadside Assistance.
Owner Identification Card
Roadside Assistance
Mercury Commitment®
800 241-3673
Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time.
Certain restrictions apply to Roadside Assistance benefits. For further details, call 800 241-3673.
If you have questions about your Mercury vehicle or Mercury
Commitment®, please contact your dealer. For additional help, you’re
invited to call our Customer Assistance Center at 800 392-3673. Monday
through Friday, 8 a.m. to 5 p.m. in all time zones.
Customer Assistance Center
Roadside Assistance
Mercury Commitment®
800 241-3673
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