Mercury Mountaineer 2008 Customer Assistance Guide
Manufacturer: MERCURY, Model Year: 2008, Model line: Mountaineer, Model: Mercury Mountaineer 2008Pages: 6, PDF Size: 5.59 MB
Page 1 of 6
Roadside Assistance
Mercury Commitment®
800 241-3673
Roadside Assistance
Mercury Commitment®
800 241-3673
8W3J 19328 AA
April 2007
First Printing
Mercury Commitment Litho in U.S.A.
*8W3J_19328_AA*
www.ownerconnection.com
Designed with Mercury owners in mind, this site features
updated information on vehicle service, special offers and Mercury-sponsored events in your community.
Mercury Commitment®
85225 08 Merc_CommitBroch.qxd:45601 4/16/07 5:16 PM Page 1
Page 2 of 6
Mercury Commitment®
Owner
VIN
Dealer
Dealer Phone:
Contact your Mercury dealership or dial the Customer Relationship Center at 800-392-3673 should you have any questions.
Roadside Service provided by Ford Auto Club. If traveling in Canada, call 800 348-5220.
Mercury Commitment®
Owner
VIN
Dealer
Dealer Phone:
Contact your Mercury dealership or dial the Customer Relationship Center at 800-392-3673 should you have any questions.
Roadside Service provided by Ford Auto Club. If traveling in Canada, call 800 348-5220.
Customer Relationship Center
If you have questions about your Mercury vehicle or Mercury Commitment®, please
contact your dealer. For additional help, you’re invited to call our Customer
Relationship Center at 800 392-3673, Monday through Friday, 8 a.m. to 5 p.m. in
all time zones.
Vehicle Warranty
For a detailed description of what is covered and what is not covered by your vehicle’s
New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along
with your Owner’s Guide.
Special Delivery Process
Before you drive your Mercury home, your sales consultant will use our six-step
Pre-Delivery and seven-step Delivery processes to help ensure your vehicle is clean
and in excellent working order, and to show you how to use the most important
features of your vehicle.
Roadside Assistance
Contact Roadside Assistance at 1-800-241-3673 – anytime, 24 hours a day, 365 days a
year. As part of Mercury Commitment
®, you will receive 24/7 Roadside Assistance
nationwide (including Canada and Mexico), from the warranty start date and lasts five
years or 60,000 miles whichever occurs first. The services available are:
Towing (warranty, non-warranty, collision) services are available to any qualified
Ford, Lincoln/Mercury dealer within 35 miles of the disablement location or to the
nearest qualified Ford, Lincoln/Mercury dealer. If a member requests to be towed
to a Ford, Lincoln/Mercury dealer more than thirty-five (35) miles from the
disablement location, the member is responsible for any mileage costs in excess of
thirty-five (35) miles. Trailers are covered up to $200 if the disabled eligible vehicle
requires service at the nearest qualified dealer. If the trailer is disabled, but the
towing vehicle is operational, the trailer does not qualify for any roadside services.
Flat tire change (with good spare), battery jump start, lock-out assistance (key
replacement is the customer’s responsibility), fuel delivery (2 gallons of gasoline or
5 gallons of diesel fuel), and winch out is available within one hundred (100) feet of
a paved or county maintained road. Fuel delivery service is limited to two
no-charge occurrences within a 12-month period.
Mercury Commitment®
Congratulations on your decision to drive a Mercury.
This brochure is your introduction to Mercury
Commitment: a comprehensive benefits package
designed to meet your individual driving needs. It’s
yours with the purchase or lease of any Mercury
vehicle, and it provides you with valuable support so
you can handle the challenges of the road with
confidence and ease.
Because you’re a valued Mercury driver, we’ve attached Mercury Commitment®
Owner Identification Cards to carry in your purse or wallet. Please keep a card
handy — it includes the Mercury Commitment hotline number for customer service
or Roadside Assistance.
Owner Identification Card
Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time.
Certain restrictions apply to Roadside Assistance benefits. For further details, call 800 241-3673.
85225 08 Merc_CommitBroch.qxd:45601 4/16/07 5:16 PM Page 2
Page 3 of 6
Mercury Commitment®
Owner
VIN
Dealer
Dealer Phone:
Contact your Mercury dealership or dial the Customer Relationship Center at 800-392-3673 should you have any questions.
Roadside Service provided by Ford Auto Club. If traveling in Canada, call 800 348-5220.
Mercury Commitment®
Owner
VIN
Dealer
Dealer Phone:
Contact your Mercury dealership or dial the Customer Relationship Center at 800-392-3673 should you have any questions.
Roadside Service provided by Ford Auto Club. If traveling in Canada, call 800 348-5220.
Customer Relationship Center
If you have questions about your Mercury vehicle or Mercury Commitment®, please
contact your dealer. For additional help, you’re invited to call our Customer
Relationship Center at 800 392-3673, Monday through Friday, 8 a.m. to 5 p.m. in
all time zones.
Vehicle Warranty
For a detailed description of what is covered and what is not covered by your vehicle’s
New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along
with your Owner’s Guide.
Special Delivery Process
Before you drive your Mercury home, your sales consultant will use our six-step
Pre-Delivery and seven-step Delivery processes to help ensure your vehicle is clean
and in excellent working order, and to show you how to use the most important
features of your vehicle.
Roadside Assistance
Contact Roadside Assistance at 1-800-241-3673 – anytime, 24 hours a day, 365 days a
year. As part of Mercury Commitment
®, you will receive 24/7 Roadside Assistance
nationwide (including Canada and Mexico), from the warranty start date and lasts five
years or 60,000 miles whichever occurs first. The services available are:
Towing (warranty, non-warranty, collision) services are available to any qualified
Ford, Lincoln/Mercury dealer within 35 miles of the disablement location or to the
nearest qualified Ford, Lincoln/Mercury dealer. If a member requests to be towed
to a Ford, Lincoln/Mercury dealer more than thirty-five (35) miles from the
disablement location, the member is responsible for any mileage costs in excess of
thirty-five (35) miles. Trailers are covered up to $200 if the disabled eligible vehicle
requires service at the nearest qualified dealer. If the trailer is disabled, but the
towing vehicle is operational, the trailer does not qualify for any roadside services.
Flat tire change (with good spare), battery jump start, lock-out assistance (key
replacement is the customer’s responsibility), fuel delivery (2 gallons of gasoline or
5 gallons of diesel fuel), and winch out is available within one hundred (100) feet of
a paved or county maintained road. Fuel delivery service is limited to two
no-charge occurrences within a 12-month period.
Mercury Commitment®
Congratulations on your decision to drive a Mercury.
This brochure is your introduction to Mercury
Commitment: a comprehensive benefits package
designed to meet your individual driving needs. It’s
yours with the purchase or lease of any Mercury
vehicle, and it provides you with valuable support so
you can handle the challenges of the road with
confidence and ease.
Because you’re a valued Mercury driver, we’ve attached Mercury Commitment®
Owner Identification Cards to carry in your purse or wallet. Please keep a card
handy — it includes the Mercury Commitment hotline number for customer service
or Roadside Assistance.
Owner Identification Card
Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time.
Certain restrictions apply to Roadside Assistance benefits. For further details, call 800 241-3673.
85225 08 Merc_CommitBroch.qxd:45601 4/16/07 5:16 PM Page 2
Page 4 of 6
Roadside Assistance
Mercury Commitment®
800 241-3673
Roadside Assistance
Mercury Commitment®
800 241-3673
8W3J 19328 AA
April 2007
First Printing
Mercury Commitment Litho in U.S.A.
*8W3J_19328_AA*
www.ownerconnection.com
Designed with Mercury owners in mind, this site features
updated information on vehicle service, special offers and Mercury-sponsored events in your community.
Mercury Commitment®
85225 08 Merc_CommitBroch.qxd:45601 4/16/07 5:16 PM Page 1
Page 5 of 6
Mercury Commitment®
Owner
VIN
Dealer
Dealer Phone:
Contact your Mercury dealership or dial the Customer Relationship Center at 800-392-3673 should you have any questions.
Roadside Service provided by Ford Auto Club. If traveling in Canada, call 800 348-5220.
Mercury Commitment®
Owner
VIN
Dealer
Dealer Phone:
Contact your Mercury dealership or dial the Customer Relationship Center at 800-392-3673 should you have any questions.
Roadside Service provided by Ford Auto Club. If traveling in Canada, call 800 348-5220.
Customer Relationship Center
If you have questions about your Mercury vehicle or Mercury Commitment®, please
contact your dealer. For additional help, you’re invited to call our Customer
Relationship Center at 800 392-3673, Monday through Friday, 8 a.m. to 5 p.m. in
all time zones.
Vehicle Warranty
For a detailed description of what is covered and what is not covered by your vehicle’s
New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along
with your Owner’s Guide.
Special Delivery Process
Before you drive your Mercury home, your sales consultant will use our six-step
Pre-Delivery and seven-step Delivery processes to help ensure your vehicle is clean
and in excellent working order, and to show you how to use the most important
features of your vehicle.
Roadside Assistance
Contact Roadside Assistance at 1-800-241-3673 – anytime, 24 hours a day, 365 days a
year. As part of Mercury Commitment
®, you will receive 24/7 Roadside Assistance
nationwide (including Canada and Mexico), from the warranty start date and lasts five
years or 60,000 miles whichever occurs first. The services available are:
Towing (warranty, non-warranty, collision) services are available to any qualified
Ford, Lincoln/Mercury dealer within 35 miles of the disablement location or to the
nearest qualified Ford, Lincoln/Mercury dealer. If a member requests to be towed
to a Ford, Lincoln/Mercury dealer more than thirty-five (35) miles from the
disablement location, the member is responsible for any mileage costs in excess of
thirty-five (35) miles. Trailers are covered up to $200 if the disabled eligible vehicle
requires service at the nearest qualified dealer. If the trailer is disabled, but the
towing vehicle is operational, the trailer does not qualify for any roadside services.
Flat tire change (with good spare), battery jump start, lock-out assistance (key
replacement is the customer’s responsibility), fuel delivery (2 gallons of gasoline or
5 gallons of diesel fuel), and winch out is available within one hundred (100) feet of
a paved or county maintained road. Fuel delivery service is limited to two
no-charge occurrences within a 12-month period.
Mercury Commitment®
Congratulations on your decision to drive a Mercury.
This brochure is your introduction to Mercury
Commitment: a comprehensive benefits package
designed to meet your individual driving needs. It’s
yours with the purchase or lease of any Mercury
vehicle, and it provides you with valuable support so
you can handle the challenges of the road with
confidence and ease.
Because you’re a valued Mercury driver, we’ve attached Mercury Commitment®
Owner Identification Cards to carry in your purse or wallet. Please keep a card
handy — it includes the Mercury Commitment hotline number for customer service
or Roadside Assistance.
Owner Identification Card
Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time.
Certain restrictions apply to Roadside Assistance benefits. For further details, call 800 241-3673.
85225 08 Merc_CommitBroch.qxd:45601 4/16/07 5:16 PM Page 2
Page 6 of 6
Roadside Assistance
Mercury Commitment®
800 241-3673
Roadside Assistance
Mercury Commitment®
800 241-3673
8W3J 19328 AA
April 2007
First Printing
Mercury Commitment Litho in U.S.A.
*8W3J_19328_AA*
www.ownerconnection.com
Designed with Mercury owners in mind, this site features
updated information on vehicle service, special offers and Mercury-sponsored events in your community.
Mercury Commitment®
85225 08 Merc_CommitBroch.qxd:45601 4/16/07 5:16 PM Page 1