maintenance Mercury Mystique 2000 s Manual PDF

Customer assistance
233 • sales disputes between customer
and dealer except those associated
with warranty repairs or concerns
with the vehicle's performance as
designed
• a request for reimbursement of
consequential expenses unless a
service or product concern is being
reviewed
• items not covered by the New
Vehicle Limited Warranty
(including maintenance and wear
items)
• alleged personal injury/property
damage claims
• cases currently in litigation
• vehicles not used primarily for
family, personal or household
purposes (except in states where
the Dispute Settlement Board is
required to review commercial
vehicles).
• vehicles with non-U.S.
warranties
Concerns are ineligible for review if
the New Vehicle Limited Warranty
has expired at receipt of your
application and in certain states
eligibility is dependent upon the
customer's possession of the
vehicle.
Eligibility may differ according to
state law. For example see the
unique brochures for California,
West Virginia, Georgia and
Wisconsin purchasers/lessees.Board membership
The Board consists of:
• three consumer representatives
• a Ford or Lincoln-Mercury
dealership representative
Consumer candidates for Board
membership are recruited and
trained by an independent
consulting firm. The dealership
Board member is chosen from Ford
and Lincoln-Mercury dealership
management, recognized for their
business leadership qualities.
What the Board needs
To have your case reviewed you
must complete the application in
the DSB brochure and mail it to the
address provided on the
application form.
Your application is reviewed and, if
it is determined to be eligible, you
will receive an acknowledgement
indicating:
• the file number assigned to your
application
• the toll-free phone number of
the DSB's independent
administrator
• Your dealership and a Ford
Motor Company representative are
asked to submit statements at this
time.
33MCAen 24.6.99 15:40 Uhr Seite 233

Customer assistance
234To properly review your case, the
Board needs the following
information:
• legible copies of all documents
and maintenance or repair orders
relevant to the case
• the year, make, model, and
Vehicle Identification Number
(VIN) listed on your vehicle
ownership license
• the date of repair(s) and mileage
at the time of occurrence(s)
• the current mileage
• the name of the dealer who sold
or serviced the vehicle
• a brief description of your
unresolved concern
• a brief summary of the action
taken by the dealer(s) and Ford
Motor Company
• the names (if known) of all the
people you contacted at the
dealership(s)
• a description of the action you
expect to resolve your concern
• You will receive a letter of
explanation if your application does
not qualify for Board review.Oral presentations
If you would like to make an oral
presentation indicate YES to
question #6 on the application.
While it is your right to make an
oral presentation before the Board,
this is not a requirement and the
Board will decide the case whether
or not an oral presentation is made.
Oral presentation may be
requested by the Board as well.
Making a decision
Board members review all available
information related to each
complaint, including oral
presentations, and arrive at a fair
and impartial decision.
Every effort is made to decide the
case within 40 days of the date that
all requested information is
received by the Board. Since the
Board generally meets once a
month, it may take more than a
month before the Board can
consider some cases.
33MCAen 24.6.99 15:40 Uhr Seite 234

Index
245 LPage
Lamps
bulb replacement specification
chart . . . . . . . . . . . . . . . . . . . . .212
daytime running light system . .23
flashing the lamps . . . . . . . . . . .57
foglamps . . . . . . . . . . . . . .23, 208
hazard flashers . . . . . . . . .56, 141
headlamps . . . . . . . . . . . . . . . . .22
high beams . . . . . . . . . . . . . . . . .57
high-mounted brake lamp . . . .210
instrument panel, dimming . . .25
interior lamps . . . . . . . . . . . . . .62
reading lamps . . . . . . . . . . . . . .62
replacing bulbs . . . . . . . . . . . .206
rear lamps . . . . . . . . . . . . . . . .209
Lights, warning and indicator
air bag . . . . . . . . . . . . . . . . . . . .15
anti-lock brakes (ABS) . . . . . . .17
brake . . . . . . . . . . . . . . . . . . . . .16
charging system . . . . . . . . . . . . .9
check engine . . . . . . . . . . . . . . .12
engine oil pressure . . . . . . . . . .18
high beam . . . . . . . . . . . . . . . . . .9
low coolant . . . . . . . . . . . . . . . .11
low fuel . . . . . . . . . . . . . . . . . . .15
overdrive off . . . . . . . . . . . . . . .11
safety belt . . . . . . . . . . . . . . . . . .9
testing the warning lights . . . . .19
turn signal indicator . . . . . . . . . .8
Load limits . . . . . . . . . . . . . . . . .130
Lubricant specifications . . . . . .225
Luggage compartment . . . . . . . .66
M
Maintenance (see Servicing)
Manual transaxle
backing up (reverse) . . . . . . . .129
clutch . . . . . . . . . . . . . . . . . . . .127
fluid, capacity . . . . . . . . . . . . .224
shift speeds . . . . . . . . . . . . . . .128MPage
Mileage, calculating fuel
economy . . . . . . . . . . . . . . . . . . .201
Mirrors
side view mirrors (power) . . . .25
Motorcraft parts . . . . . . . . . . . .223
N
National Highway Traffic Safety
Administration . . . . . . . . . . . . . .241
O
Octane rating . . . . . . . . . . . . . . .199
Odometer . . . . . . . . . . . . . . . . . . .20
Oil (see Engine oil)
Oil filter . . . . . . . . . . . . . . .170, 223
On-board diagnostic
(OBD II) system . . . . . . . . . . . .205
Overdrive . . . . . . . . . . . . . . .11, 124
Overhead controls . . . . . . . . . . . .62
P
Panel dimmer control . . . . . . . . .25
Panic alarm, remote entry sytem 69
Parking brake . . . . . . . . . . . . . .118
Parts (see Motorcraft parts) . . .223
Passenger compartment
air filter (see Cabin air filter)
Passive Anti-Theft
System (PATS) . . . . . . . . . . . . . .71
Power distribution box
(see Fuses)
Power door locks . . . . . . . . . . . . .64
Power features
mirrors . . . . . . . . . . . . . . . . . . . .25
seats . . . . . . . . . . . . . . . . . . . . . .75
sunroof . . . . . . . . . . . . . . . . . . . .63
windows . . . . . . . . . . . . . . . . . . .64
Power steering
fluid, checking and adding . . .178
fluid, refill capacity . . . . . . . . .224
fluid, specification . . . . . . . . . .225
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Index
246RPage
Radio (see Audio system) . . . . . .34
Rear window defroster . . . . . . . .24
Refill capacities for fluids . . . . .224
Relays . . . . . . . . . . . . . . . . . . . . .146
Remote control
luggage compartment . . . . . . . .66
Remote entry system
locking/unlocking doors . . . . . .68
opening the trunk . . . . . . . . . . .69
panic alarm . . . . . . . . . . . . . . . .69
replacing the batteries . . . . . . .69
replacement/additional
transmitters . . . . . . . . . . . . . . . .70
Repairing paint chips . . . . . . . .218
Reporting safety defects . . . . . .241
Restraints, safety . . . . . . . . . . . . .77
Rotating the tires . . . . . . . . . . . .191
S
Safety belts
(see Safety restraints)
Safety chains, when towing
a trailer . . . . . . . . . . . . . . . . . . . .138
Safety Compliance Certification
Label . . . . . . . . . . . . . . . . . . . . . .136
Safety defects, reporting . . . . . .241
Safety restraints
adjusting the safety belts . . . . .81
automatic locking mode
(retractors) . . . . . . . . . . . . . . . .79
cleaning the safety belts . . . . .222
extention assembly . . . . . . . . . .85
for children . . . . . . . . . . . . . . . .93
head restraints . . . . . . . . . . . . .74
lap and shoulder belts . . . . . . . .78
maintenance . . . . . . . . . . .86, 222
vehicle sensitive locking mode .79
warning light and chime . . . .9, 19
Safety seats for children
and air bags . . . . . . . . . . . .87, 103
attaching with tether straps . .104
automatic locking mode SPage
(retractors) . . . . . . . . . . . .79, 102
built-in child seat . . . . . . . . . . .97
in front seat . . . . . . . . . . . .87, 104
tether anchorage hardware . .107
Seats
adjusting the seats, manual . . .74
adjusting the seats, power . . . .75
folding rear seats . . . . . . . . . . . .76
head restraints . . . . . . . . . . . . .74
Servicing your vehicle . . . . . . . .162
Shift-lock system . . . . . . . . . . . .121
Shift positions (see Gearshift)
Snow tires and chains . . . . . . . .194
Spare tire
changing the tire . . . . . . . . . . .150
removing the spare tire . . . . . .151
temporary spare tire . . . . . . . .150
Spark plugs, certifications . . . .223
Specification charts, lubricants 225
Speed control
disengaging speed control . . . .62
return to a set speed . . . . . . . . .62
set a speed . . . . . . . . . . . . . . . . .60
set a higher speed . . . . . . . . . . .61
set a lower speed . . . . . . . . . . . .61
turn speed control off . . . . . . . .59
turn speed control on . . . . . . . .59
Speedometer . . . . . . . . . . . . . . . .20
Starting your vehicle
preparing to start the vehicle .111
starting the engine . . . . . . . . .114
Steering column controls . . . . . .55
Steering wheel
horn . . . . . . . . . . . . . . . . . . . . . .56
speed control . . . . . . . . . . . . . . .59
tilting . . . . . . . . . . . . . . . . . . . . .55
Sunroof . . . . . . . . . . . . . . . . . . . .63
Supplemental restraint
system . . . . . . . . . . . . . . . . . . . . .87
4MInden 24.6.99 15:41 Uhr Seite 246

Index
247 TPage
Tachometer . . . . . . . . . . . . . . . . .21
Tail lamps (see Lamps)
Temperature control
(see Climate control)
Testing the warning lights . . . . . .19
Tether anchor installation
(see Child safety restraints)
Tilt steering wheel . . . . . . . . . . . .55
Tires
changing . . . . . . . . . . . . . . . . .150
checking tire pressure . . . . . .191
cleaning . . . . . . . . . . . . . . . . . .218
inspection and maintenance . .191
replacing . . . . . . . . . . . . . . . . .192
rotating . . . . . . . . . . . . . . . . . .191
snow tires and chains . . . . . . .194
spare tire . . . . . . . . . . . . . . . . .151
tire grades . . . . . . . . . . . . . . . .188
treadwear . . . . . . . . . . . . .189, 192
wearbands . . . . . . . . . . . . . . . .192
Towing your vehicle . . . . . . . . .161
Trailer towing . . . . . . . . . . . . . .134
Transaxle
automatic, operation . . . . . . . .121
fluid, checking and adding
(automatic) . . . . . . . . . . . . . . .179
fluid, refill capacities . . . . . . . .224
lubricant specifications . . . . . .225
manual, operation . . . . . . . . . .127
Transmitter (see Remote entry)
Trip odometer . . . . . . . . . . . . . . .20
Trunk (see Luggage compartment)
remote release lever . . . . . . . . .66
using the remote entry system .69
Turn signal
indicator lights . . . . . . . . . . . . . .8
lever . . . . . . . . . . . . . . . . . . . . . .57
U
Used engine oil, disposal . . . . . .171VPage
Variable interval wipers . . . . . . . .58
Vehicle care . . . . . . . . . . . . . . . .216
Vehicle Identification Number
(VIN) . . . . . . . . . . . . . . . . . . . . .228
Vehicle Emission Control
Information(VECI) . . . . . . . . . .204
Vehicle loading . . . . . . . . . . . . .130
Ventilating your vehicle . . . . . .109
Viscosity (see Engine oil)
W
Warning chimes
headlamps on . . . . . . . . . . . . . .19
key in ignition . . . . . . . . . . . . . .19
safety belt . . . . . . . . . . . . . . . . .19
Warning lights (see Lights)
Washer fluid reservoir . . . .167, 168
Weight limits (GAWR, GVWR) .130
Wheels
cleaning . . . . . . . . . . . . . . . . . .218
inspection and maintenance . .191
Windows
one-touch down . . . . . . . . . . . .64
power windows, operating . . . .64
rear, defrosting . . . . . . . . . . . . .24
Windshield washer fluid and wipers
checking and adding fluid . . . .172
checking and replacing
wiper blades . . . . . . . . . . . . . .186
operation . . . . . . . . . . . . . . . . . .58
fluid, specification . . . . . . . . . .225
variable interval wipers . . . . . . .58
Wrecker towing . . . . . . . . . . . . .160
4MInden 24.6.99 15:41 Uhr Seite 247