service Mercury Sable 1996 s Owner's Guide

227 [RE12000(ALL)11/94]
2. Remove the lug nuts by using a lug wrench.
Never loosen the hub nuts. See the picture
later in this section if you are not sure where
to find the lug nuts.
*
[RE12005(ALL)07/94]
RWARNING
Your vehicle has been built with
metric (12 mm) threads on the wheel
studs and lug nuts. Make certain,
during wheel removal, the same nuts
removed are reinstalled, or if
replaced, nuts with metric threads
and the same chamfer configuration
are used. Installation of an improper
thread nut on a metric stud will not
properly secure the wheel to the hub
and will damage the stud so that it
must be replaced. Damaged studs
may result in wheel separation and
personal injury.
*
[RE12100(ALL)01/95]
3. Replace the flat tire with the spare tire,
making sure that the air valve stem is facing
outward.
*
[RE12200(ALL)03/95]
4. Reinstall the lug nuts, tightening until the
wheel is snug against the hub. The beveled
edges on the lug nuts face inward. Do not
fully tighten the lug nuts until you lower the
vehicle. If you do, you could force the
vehicle off the jack.
*
[RE12300(ALL)02/95]
5. Lower the vehicle by turning the jack handle
counterclockwise.
*
[RE12400(ALL)01/95]
6. Remove the jack and fully tighten the lug
nuts in the order shown in the following
illustration. As soon as possible, have your
dealer or a qualified service technician check
the lug nuts for proper torque specifications.
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Update:Tue Aug 8 11:02:29 1995

229 %
*
[RE13015(ALL)02/95]
Center Wheel Cover
[RE13020(ALL)03/95]
To remove the wheel cover:
[RE13022(ALL)11/94]
1. Pry the center ornament off the wheelcover
with the lug wrench. Pry only at the notch.
Do not use a screwdriver or any other tool,
as this may damage the wheelcover or the
surface finish.
[RE13024(ALL)04/95]
2. Remove the center bolt on the wheelcover
with the lug wrench tip.
[RE13026(ALL)11/94]
3. To remove the wheelcover, pry it loose by
carefully inserting the tapered end of the lug
wrench between the wheelcover and wheel
at the outer edge.
[RE13028(ALL)11/94]
4. To service the wheel or tire, remove the
pedestal by removing the lug nuts. Put the
pedestal in a safe place for reinstallation of
the wheelcover.
[RE13040(ALL)11/94]
half page art:0000654-C
The center attachment wheel cover
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232
*
[RE15050(ALL)02/95]
If the Engine Cranks But Does
Not Start or Does Not Start After
a Collision
*
[RE15100(ALL)04/95]
The Fuel Pump Shut-off Switch
*
[RE15200(ALL)03/95]
If the engine cranks but does not start or if you
have had a collision, the fuel pump shut-off
switch may have been triggered. The shut-off
switch is a device that stops the fuel pump
when your vehicle has been involved in a
substantial jolt.
*
[RE15250(ALL)01/95]
For information on how to check and reset the
fuel pump shut-off switch, seeFuel pump shut-off
switchin the Index.
%
*
[RE16400(ALL)03/95]
Towing Your Vehicle
[RE16500(ALL)08/95]
If you need to have your vehicle towed, contact
a professional towing service or, if you are a
member, your roadside assistance center. Your
Sable should be towed from the front unless
conditions do not allow it. It is recommended
that your vehicle be towed with wheel lift or
flatbed equipment.
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Update:Tue Aug 8 11:02:29 1995

235
Customer Assistance
%*
[HS00205(ALL)06/94]
Roadside Assistance
*
[HS00210(ALL)08/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
that put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (3 years or 60,000 km), whichever
comes first. To purchase Roadside Assistance
coverages beyond this period, through Ford
Auto Club, contact your Ford or
Lincoln-Mercury dealer (not available in
Canada).
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
q
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
q
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
q
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
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Update:Wed Dec 20 14:28:55 1995

236
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00300(ALL)01/95]
If You Have a Service Problem
*
[HS00400(ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
%*
[HS00410(ALL)03/95]
Tell Your TechnicianBooklet
*
[HS00420(ALL)01/95]
At Ford, we want to make your dealership
service experience as easy and pleasant as
possible. That is why we have developed the
Tell Your Technicianbooklet. This easy-to-use
booklet provides a means for you to describe
your service needs to your dealership service
advisor. This results in more complete repair
order instructions between you and dealership
personnel.
*
[HS00425(ALL)03/95]
To obtain a copy of theTell Your Technician
booklet, please contact your Ford or
Lincoln-Mercury dealer.
*
[HS00430(ALL)01/95]
The key factor in providing a fast, accurate
diagnosis of a service need is a detailed
description of the problem. That is why each
section of the booklet follows a structured
sequence, beginning with a description of the
symptoms and concluding with when the
problem started to occur and how often. There is
also a list of vehicle sounds (noises) that are
often associated with vehicle malfunctions.
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237
*
[HS00440(ALL)01/95]
How it works
*
[HS00450(ALL)09/93]
In the event that your vehicle needs to be
serviced, take a moment and fill out one of our
Tell Your Technicianbooklets, and return it to the
service advisor at the time of your next service
visit. This booklet will help both you and your
dealership service department identify
ªsymptomº descriptions that are commonly used
to describe service needs. This will help ensure
that you have provided your dealership service
department with sufficient information to resolve
your service need in a timely manner.
%*
[HS00505(ALL)03/95]
Service/Maintenance Concerns (U.S. or
Canada)
*
[HS00600(ALL)04/95]
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
*
[HS00700(ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
[HS01000(ALL)02/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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Update:Wed Dec 20 14:28:55 1995

239 [HS01800(ALL)03/95]
one inch art:0010630-A
Vehicle Identification Number (VIN/Serial Number)
[HS02200(ALL)11/94]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
%
*
[HS02300(ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
*
[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
*
[HS02500(ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
*
[HS02600(ALL)01/95]
What Kind of Cases Does the Board
Review?
*
[HS02700(ALL)03/95]
The Board reviews all product performance and
service complaints on Ford, Mercury and Lincoln
Cars and Ford and Mercury Light Trucks under
warranty that have not been resolved by a
dealer or Ford Motor Company.
*
[HS02750(ALL)03/95]
The Board does not review issues involving:
*
[HS02800(ALL)01/95]
q
A non-Ford product
*
[HS02900(ALL)01/95]
q
A non-Ford dealership
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240
*
[HS03100(ALL)01/95]
q
A vehicle sales transaction
*
[HS03200(ALL)01/95]
q
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
*
[HS03300(ALL)01/95]
q
Items not covered by your warranty
*
[HS03400(ALL)01/95]
q
Alleged liability claims
*
[HS03450(ALL)01/95]
q
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
*
[HS03500(ALL)01/95]
q
Cases currently in litigation
*
[HS03600(ALL)01/95]
q
Vehicles not used primarily for personal,
family, or household purposes
*
[HS03650(ALL)01/95]
NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
*
[HS03700(ALL)04/95]
How Does the Board Work?
*
[HS03800(ALL)04/95]
The Board has four members:
*
[HS03900(ALL)04/95]
q
three consumer representatives
*
[HS04000(ALL)04/95]
q
a Ford or Lincoln-Mercury dealer
*
[HS04200(ALL)04/95]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
*
[HS04300(ALL)04/95]
If the involved vehicle is within 36 months and
36,000 miles of the date of delivery (warranty
start date), you have a right to make an oral
presentation before the Board by indicating your
choice on the application. Also, oral
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242
*
[HS04900(ALL)02/93]
one inch art:0060102-B
*
[HS05100(ALL)04/95]
What is the Review Process?
*
[HS05200(ALL)04/95]
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
*
[HS05300(ALL)04/95]
To review your case properly, the Board needs
the following information:
*
[HS05400(ALL)04/95]
q
legible copies of all documents and
maintenance or repair orders that relate to
the case
*
[HS05500(ALL)04/95]
q
the year, make, model, and vehicle
identification number
*
[HS05600(ALL)04/95]
q
the date you bought your vehicle
*
[HS05700(ALL)04/95]
q
the date of repair and the mileage at the time
of repair
*
[HS05800(ALL)04/95]
q
the current mileage
*
[HS05900(ALL)04/95]
q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
*
[HS06000(ALL)04/95]
q
a brief description of your unresolved
complaint
*
[HS06100(ALL)04/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
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244
*
[HS07950(ALL)03/95]
one inch art:0060101-C
*
[HS07960(ALL)04/95]
Please have the following information available
when contacting the Customer Assistance Centre:
*
[HS07980(ALL)04/95]
q
your telephone number (both business and
home)
*
[HS08000(ALL)02/95]
q
your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license.
*
[HS08020(ALL)03/95]
q
the year and make of your vehicle
*
[HS08040(ALL)03/95]
q
the date purchased
*
[HS08060(ALL)03/95]
q
the name of the dealer and the city where the
dealership is located
*
[HS08080(ALL)02/95]
q
the current mileage on your vehicle.
%*
[HS08100(ALL)03/95]
Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
*
[HS08200(ALL)03/95]
If a specific item of concern arises, where a
solution cannot be reached between a vehicle
owner, Ford of Canada, and/or one of its
dealers (that all parties can agree upon), the
owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS08300(ALL)03/95]
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling
and preparing for their arbitration hearings.
However, before you can proceed with
File:fchss.ex
Update:Wed Dec 20 14:28:55 1995