service Mercury Sable 1999 s Service Manual

If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.) or the Mediation/Arbitration
Program (Canada).
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD
The Dispute Settlement Board is:
²an independent, third-party arbitration program
for warranty disputes
²available free to owners and lessees of qualifying
Ford Motor Company vehicles
The Dispute Settlement Board may not be available
in all states. Ford Motor Company reserves the right
to change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state
law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance as designed concerns on Ford, Mercury
and Lincoln cars and Ford or Mercury light trucks
which are within the terms of any applicable written
new vehicle warranty are eligible for review, except
those involving:
²a non-Ford product
²a non-Ford dealership
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193

²sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential
expenses unless a service or product concern
being reviewed
²items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states of eligibility is
dependent upon the cutsomer's possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln/Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. The dealership Board member is chosen from
Ford and Lincoln-Mercury dealership management,
recognized for their business leadership qualities.
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194

What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the
vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the
dealer(s) and Ford Motor Company
²the names (if known) of all the people you
contacted at the dealership(s)
²a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
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195

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
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197

²The Federal Communications Commission (FCC)
and Canadian Radio Telecommunications
Commission (CRTC) regulate the use of mobile
communications systems - such as two-way
radios, telephones and theft alarms - that are
equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or CRTC regulations and should be
installed only by a qualified service technician.
²Mobile communications systems may harm the
operation of your vehicle, particularly if they are
not properly designed for automotive use or are
not properly installed. When operated, such
systems may cause the engine to stumble or stall.
In addition, such systems may be damaged or
their performance may be affected by operating
your vehicle. (Citizens band [CB] transceivers,
garage door openers and other transmitters with
outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse
effects or damage that may result from the use of
such equipment.
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202

ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio in the
United States:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free:
1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
To order the publications in this portfolio in Canada:
Make cheques payable to:
Ford Motor Company of Canada, Ltd.
Service Publications
P.O. Box 1580, Station B
Mississauga, Ontario, Canada L4Y 4G3
or order toll free: 1-800-387-4966
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holder orders only
Customer assistance
203

Accessory delay ........ 49
Air bag supplemental
restraint system ........ 83
and child
safety seats ............. 85
description .............. 84
disposal .................... 88
indicator light ......... 87
passenger air bag ... 86
Air conditioning
automatic
temperature control
system . 22,23,24,25,27
Anti-theft system . 60,67
arming the system .. 60
disarming a triggered
system ..................... 62
Automatic transaxle. 105
driving
with .......... 107,108,109
Brakes ...................... 101
anti-lock .......... 101,102
anti-lock brake
system (ABS)
warning light ......... 102
fluid, checking and
adding .................... 141
shift interlock ........ 105
Break-in period ........ 2,3
Cargo area shade ...... 55
Cargo cover ............... 55
Cargo net ................... 54
CD changer. 37,38,39,40
Cellular telephone
(see your Cellular
Phone Guide) ............ 52
Child safety seats
attaching with tether
straps ....................... 94
in rear seat ......... 92,94
tether anchorage
hardware ................. 95
Cleaning
your vehicle
.............. 175
engine
compartment ......... 176
exterior .................. 176
exterior lamps ....... 178
interior ................... 179
plastic parts .......... 178
washing .................. 175
waxing ................... 176
wheels .................... 176
wiper blades .......... 178
Console ...................... 52
Controls
power seat ............... 71
Coolant .................... 145
checking
and adding ............ 143
refill capacities ...... 145
Customer Assistance
Ford accessories
for your
vehicle ..... 198,199,200
Ford Extended
Service Plan .......... 190
Getting assistance
outside the
U.S. and Canada ... 197
Getting roadside
assistance .............. 189
Getting the service
you need ........ 191,192
Ordering additional
owner's literature . 203
The Dispute
Settlement Board . 193
194,195,196
Defrost
rear window ............ 18
Doors
central unlocking .... 50
Index
205

Emission
control system ......... 166
Engine
coolant ................... 143
idle speed control . 149
service points . 137,138
starting after a
collision ................. 118
Engine block heater . 99
Engine oil
checking
and adding ............ 140
dipstick .................. 138
specifications . 138,140
Exhaust fumes .......... 99
Floor mats ................. 52
Fuel
choosing
the right fuel ......... 160
comparisons with
EPA fuel economy
estimates ............... 166
detergent in fuel ... 161
filling your vehicle
with fuel ......... 157,159
quality .................... 161
running out of fuel 162
safety information
relating to
automotive fuels ... 157
Fuses ................. 119,120
Gas mileage (see Fuel
economy) ................. 162
163,164,165
Gauges ....................... 12
engine coolant
temperature gauge . 14
fuel gauge ................ 15
odometer ................. 14
speedometer ........... 12
tachometer .............. 13
trip odometer .......... 14Hazard flashers ....... 118
Head restraints ......... 70
Headlamps
aiming ............. 173,174
bulb specifications. 172
high beam ............ 6,16
Heating ...................... 18
heating and air
conditioning
system ........... 18,19,21
Hood ........................ 136
Ignition ..................... 184
Inspection/maintenance
(I/M) testing ............ 168
Instrument panel ........ 6
cleaning ................. 178
Keyless entry system
autolock ................... 65
keypad ..................... 62
locking and
unlocking doors ...... 64
programming entry
code .................... 63,64
Keys
positions of the
ignition .................... 40
Lamps
autolamp system ..... 17
daytime
running light ........... 16
headlamps ............... 16
headlamps, flash to
pass .......................... 17
instrument panel,
dimming ................... 17
interior lamps .. 47,172
replacing
bulbs ........ 169,171,172
Lane change indicator
(see Turn signal) ...... 45
Liftgate ...................... 57
remote release ........ 53
Index
206

Lights, warning and
indicator ...................... 6
air bag ...................... 11
anti-lock brakes
(ABS) ........................ 9
anti-theft ................... 9
brake ........................ 10
charging system ...... 10
cruise indicator ....... 10
door ajar .................... 7
low coolant ................ 9
low fuel ...................... 8
oil pressure ............. 10
safety belt ................. 7
service engine soon .. 7
speed control .......... 44
turn signal indicator . 6
Locks
childproof ................ 51
Lumbar support,
seats ...................... 72,73
Mirrors ....................... 48
heated ...................... 51
side view mirrors
(power) ................... 50
Moon roof .................. 48
Motorcraft parts ...... 162
Octane rating .......... 161
Overdrive ................. 106
Parking brake .......... 103
Power distribution box
(see Fuses) ............. 123
Power door locks ...... 50
Power steering ........ 104
fluid, checking and
adding ............. 146,147
Radio ................ 29,30,31
32,33,34,35,36
Relays ............... 119,125
Remote entry
system ................... 56,58
illuminated entry .... 58locking/unlocking
doors ........................ 57
replacement/additional
transmitters ............. 59
replacing the
batteries .................. 59
Roof rack ................. 117
Safety Compliance
Certification Label .. 187
Safety defects,
reporting .................. 204
Safety restraints ........ 80
cleaning the safety
belts .................. 83,179
extension
assembly .................. 82
for children ........ 88,89
lap belt ............... 78,79
warning light and
chime ....................... 82
Seat belts (see Safety
restraints) ............. 74,75
76,77,78
Seats .......................... 70
child safety seats .... 90
cleaning ................. 179
Servicing your
vehicle ............... 135,136
Spark plugs,
specifications ........... 180
Specification chart,
lubricants ................. 183
Speed control ............ 41
Starting your
vehicle .............. 96,97,98
jump
starting .... 129,130,132
preparing to start
your vehicle ....... 66,68
Steering wheel
tilting ....................... 46
Tires ........... 153,154,155
Index
207

Item Information
Automatic transaxle
capacity (AX4N)-3.0L
V6 Vulcan engine
2
12.8L (13.5 quarts) Use
Motorcraft MERCONtV
AT F.
Automatic transaxle
capacity (AX4N)-3.0L
V6 Duratec engine
2
12.7L (13.4 quarts) Use
Motorcraft MERCONtV
AT F.
Automatic transaxle
capacity (AX4S)-3.0L V6
Vulcan engine
2
11.6L (12.2. quarts) Use
Motorcraft MERCONtV
AT F.
1Use Ford Premium Engine Coolant (green in
color). DO NOT USE Ford Extended Life Engine
Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure correct automatic transmission fluid is used
for a specific application. Check the container to
verify the fluid is MERCONtand/or MERCONtV
approved. Some fluids have been approved as
meeting both MERCONtand MERCONtV
requirements and will be labeled as such. Fluids
labeled as meeting only MERCONtor only
MERCONtV requirements must not be used
interchangeably. DO NOT mix MERCONtand
MERCONtV. Transmission fluid requirements are
indicated on the dipstick or on the dipstick handle.
Refer to your Scheduled Maintenance Guide to
determine the correct service interval.
Filling station information
216