light Mercury Villager 2002 s Workshop Manual

If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount. To obtain reimbursement
information, U.S. Ford or Mercury vehicles customers call
1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
ROADSIDE COVERAGE BEYOND BASIC WARRANTY
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your Ford or Lincoln Mercury dealer.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
HAZARD FLASHER
Use only in an emergency to warn traffic of vehicle breakdown,
approaching danger, etc. The hazard flashers can be operated when the
ignition is off.
•The hazard lights control is
located on the instrument panel.
•Depress hazard lights control to
activate all hazard flashers
simultaneously.
•Depress control again to turn the
flashers off.
FUEL PUMP SHUT-OFF SWITCH
FUEL
RESET
The fuel pump shut-off switch is a device intended to stop the electric
fuel pump when your vehicle has been involved in a substantial jolt.
After a collision, if the engine cranks but does not start, the fuel pump
shut-off switch may have been activated.
SECURITYHAZARD
RR DEFOGRR WIPER RR WASH
Roadside Emergencies
174

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
Eng Cont 10A Powertrain Control Module,
Oxygen Sensors
Room Lamp 15A Interior Lamps
Mirror 7.5A Smart Entry Control (SEC),
Power Mirror Switch
Stop Lamp 20A Brake Pedal Position (BPP)
Switch, Trailer Tow Control Unit
Cigar Lighter 20A Cigar Lighter
Hazard 10A Hazard Warning Flasher Switch,
Anti-Theft Indicator
RR Pwr Plug 20A Rear Powerpoint
Rear Blower 15A Rear Blower Motor Relay, Rear
Blower Motor
Front Wiper 20A Front Wiper/Washer Assembly
Rear Blower 15A Rear Blower Motor Relay, Rear
Blower Motor
Rear Wiper 10A Rear Wiper/Washer Assembly
O2 Sensor 7.5A Oxygen Sensor
Audio/Video 15A Radio/Video System
Turn 10A Hazard Warning Flasher Switch
Audio Amp 20A Subwoofer Amplifier
Front Blower 20A Front Blower Motor, Front Blower
Motor/Speed Controller
Eng Cont 7.5A Powertrain Control Module,
Lighting Control Module
Relays 10A Speed Control, Instrument
Cluster, Rear Blower Motor, Data
Link Connector #2, Cooling Fans
A/C Cont 7.5A Electronic Automatic
Temperature Control (EATC)
Module, A/C Relay, Front Climate
Control Panel
Roadside Emergencies
178

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
Electron 10A Transmission Control, Lighting
Control Module, ABS Control
Module, Smart Entry Control
(SEC)/Timer Module
Rear Defog 20A Rear Window Defrost
Front Blower 20A Front Blower Motor, Front Blower
Motor/Speed Controller
Rear Defog 20A Rear Window Defrost
——Not Used
Heated Mirror 10A Rear Window Defrost Switch,
Power/Heated Mirrors
Power distribution box
The power distribution box is
located in the engine compartment.
The power distribution box contains
high-current fuses that protect your
vehicle’s main electrical systems
from overloads.
Always disconnect the battery before servicing high current
fuses.
To reduce risk of electrical shock, always replace the cover to
the Power Distribution Box before reconnecting the battery or
refilling fluid reservoirs.
If the battery has been disconnected and reconnected, refer to the
Batterysection of theMaintenance and specificationschapter.
Roadside Emergencies
179

Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
——Not Used
H/L RH 15A* Lighting Control Module
HORN 15A* Horn Relay
——Not Used
H/L LH 15A* Lighting Control Module
——Not Used
——Not Used
ABS 40A** ABS Control Module
——Not Used
PWR WND 30A** Power Window Relay, Smart Entry
Control (SEC)/Timer Module,
Power Seats
RAD FAN LO 20A** Low Speed Fan Control Relay
——Not Used
IGN SW 30A** Ignition Switch
——Not Used
RAD FAN 75A** High Speed Fan Control Relay
FR BLW 65A** Front Blower Motor Relays
RR DEF 45A** Rear Window Defroster Relay
ALT 140A** Accessory Relay, Ignition Relay,
Tail Lamp Relay, Fuse Junction
Panel
MAIN 100A** Generator
* Mini Fuses ** Maxi Fuses
Roadside Emergencies
181

Removing the spare tire
1. Open the liftgate, locate the U-shaped slits in the carpet, and flip up
the piece of carpet to expose the hex nut.
2. Insert the lug nut wrench on the
hex nut in cargo floor.
3. Turn the wrench
counterclockwise until tire is
lowered to the ground and the cable
is slightly slack.
4. Remove the retainer from the
spare tire. It may be necessary to
lift one end of the tire to disengage
the retainer.
Stowing the spare tire
1. Lay the tire on the ground with the interior side facing up.
Roadside Emergencies
184

Connecting the jumper cables
1. Connect the positive (+) booster cable to the positive (+) terminal of
the discharged battery.
Note:In the illustrations,lightning boltsare used to designate the
assisting (boosting) battery.
2. Connect the other end of the positive (+) cable to the positive (+)
terminal of the assisting battery.
+–+–
+–+–
Roadside Emergencies
189

Jump starting
1. Start the engine of the booster vehicle and run the engine at
moderately increased speed.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
Removing the jumper cables
Remove the jumper cables in the reverse order that they were
connected.
1. Remove the jumper cable from thegroundmetal surface.
Note:In the illustrations,lightning boltsare used to designate the
assisting (boosting) battery.
+–+–
+–+–
Roadside Emergencies
191

If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer Assistance
196

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer Assistance
197

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
Ph shampoo, such as Detail Wash (ZC-3–A), which is available from your
dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is“hot to the touch”or during exposure to
strong, direct sunlight.
•Always use a clean sponge or carwash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
WAXING
Applying a polymer paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
•Wash the vehicle first.
•Do not use waxes that contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will“gray”or stain the parts over time.
Cleaning
203