troubleshoot NISSAN MAXIMA 2007 A34 / 6.G Navigation Manual

Table of
Contents
Getting started2
Setting a destination4
Introduction1
Other settings8
Map settings3
Route guidance5
Storing a location/route6
General system information9
Troubleshooting guide10
Viewing technical information7
Index11

10 Troubleshooting guide
Customer assistance......................................... 10-2
Basic operations.............................................. 10-3
Vehicle icon .................................................... 10-4Map DVD-ROM............................................... 10-6
Route calculation and visual guidance................... 10-7
Voice guidance................................................ 10-9

For assistance or inquiries about the NISSAN
Navigation System, please contact:
The NISSAN NAVIGATION HELPDESK. See
the contact information on the inside front cover
of this manual.
CUSTOMER ASSISTANCE
10-2Troubleshooting guide

Symptom Possible cause Possible solution
No image is displayed. The brightness is at the lowest setting. Adjust the brightness of the display.
The display is turned off. Push and hold
<>(Day/Night) to turn on the
display.
No voice guidance is available.
or
The volume is too high or too low.The volume is not set correctly, or it is turned off. Adjust the volume of voice guidance.
Voice guidance is not provided for certain streets (roads
displayed in gray) .This is not a malfunction.
No map is displayed on the screen. The map DVD-ROM is not inserted, or it is inserted
upside down.Insert the map DVD-ROM correctly.
A screen other than map screen is displayed. Push

Symptom Possible cause Possible solution
Names of roads and locations differ
between Plan view and Birdview
TM.This is because the quantity of the displayed information is reduced so that
the screen does not become too crowded. There is also a chance that
names of the roads or locations may be displayed multiple times, and the
names appearing on the screen may be different because of a processing
procedure.This is not a malfunction.
The vehicle icon is not displayed in the
correct position.The vehicle was transported after the ignition switch was pushed off, for
example, by a ferry or car transporter.Drive the vehicle for a while on a road where GPS
signals can be received.
The position and direction of the vehicle icon may be incorrect depending
on the driving environments and the levels of positioning accuracy of the
navigation system.This is not a malfunction. Drive the vehicle for a while
to automatically correct the position and direction of
the vehicle icon.
“CURRENT VEHICLE LOCATION”
(page 9-3)
When the vehicle is traveling on a new
road, the vehicle icon is located on
another road nearby.Because the new road is not stored in the map data, the system
automatically places the vehicle icon on the nearest road available.Updated road information will be included in the next
version of the map DVD-ROM.
The screen does not switch to the night
screen even after turning on the head-
lights.The daytime screen was set the last time the headlights were turned on. Set the screen to the night screen mode using
<>(Day/Night) when you turn on the head-
lights.
“DISPLAY SETTINGS” (page 8-3)
The map does not scroll even when the
vehicle is moving.The current location map screen is not displayed. Push

Symptom Possible cause Possible solution
The location of the vehicle icon is
misaligned from the actual position.When using tire chains or replacing the tires, speed calculations based on
the speed sensor may be incorrect.Drive the vehicle for a while (at approximately 19
MPH for about 30 minutes) to automatically correct
the vehicle icon position.
If this does not correct the vehicle icon position,
contact a NISSAN dealer.
The map data has a mistake or is incomplete (the vehicle icon position is
always misaligned in the same area) .Updated road information will be included in the next
version of the map DVD-ROM.
Troubleshooting guide10-5

Symptom Possible cause Possible solution
The message “Error” appears. The map DVD-ROM is dirty or damaged. Check the map DVD-ROM and wipe it clean with a soft cloth, following the
cautions and instructions on page 9-19.
If you see any damage, replace the map DVD-ROM.
MAP DVD-ROM
10-6Troubleshooting guide

Symptom Possible cause Possible solution
Waypoints are not included in the auto
reroute calculation.Waypoints that you have already passed are not included in the auto
reroute calculation.If you want to go to that waypoint again, you need to edit
the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation.
You are not driving on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in gray) .This is not a malfunction.
The auto reroute calculation (or detour
calculation) suggests the same route as
the one previously suggested.Route calculations took priority conditions into consideration, but the
same route was calculated.This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that you
have already passed.A maximum of 5 waypoints can be set on the route. If
you want to go to 6 or more waypoints, perform route
calculations multiple times as necessary.
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary road, and
recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide your trip by selecting one or two intermediate
destinations, and perform route calculations multiple
times.
There are time restricted roads (by the day of the week, by time) near
the current vehicle location or destination.Set [Use Time Restricted Roads] to off.
“SETTING CONDITIONS FOR THE ROUTE
CALCULATION” (page 5-12)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray) . This is not a malfunction.
The part of the route that you have
already passed is deleted.A route is managed by sections between waypoints. If you passed the
first waypoint, the section between the starting point and the waypoint
is deleted. (It may not be deleted depending on the area.)This is not a malfunction.
ROUTE CALCULATION AND VISUAL
GUIDANCE
Troubleshooting guide10-7

Symptom Possible cause Possible solution
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the
starting point or destination, the system may suggest an indirect route.Adjust the location of the starting point or destination.
The system may suggest an indirect route because route calculation
does not take into consideration some areas such as narrow streets
(gray roads) .Reset the destination to a main or ordinary road, and
recalculate the route.
The landmark information does not
correspond to the actual information.This may be caused by insufficient or incorrect data on the DVD-ROM. Updated information will be included in the next version
of the map DVD-ROM.
The suggested route does not exactly
connect to the starting point, waypoints,
or destination.There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination on a
main road, and perform route calculation.
10-8Troubleshooting guide

Symptom Possible cause Possible solution
Voice guidance is not available. Voice guidance is only available at certain intersections marked with
.
In some cases, voice guidance is not available even when the vehicle
should make a turn.This is not a malfunction.
The vehicle has deviated from the suggested route. Go back to the suggested route or request route
calculation again.
Voice guidance is set to off. Turn on voice guidance.
Route guidance is set to off. Turn on route guidance.
The guidance content does not correspond
to the actual condition.The content of voice guidance may vary, depending on the types of
intersections at which turns are made.Follow all traffic rules and regulations.
VOICE GUIDANCE
Troubleshooting guide10-9