odometer NISSAN MURANO HYBRID 2014 2.G Warranty Booklet

NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to
serving all your automotive needs. Your complete satis-
faction with your vehicle and your Nissan dealer are our
primary concerns. Your Nissan dealer is always avail-
able to assist you with all your automobile service re-
quirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concernOr you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
1-800-NISSAN-1 (1-800-647-7261) . We will be
happy to provide you with information about BBB AUTO
LINE. Or, you may contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd., Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
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NISSAN’S CUSTOMER CARE PROGRAM 3

Note that complaints related to failure to comply with
proper use of the vehicle as described in the applicable
Owner’s Manual (including the lack of availability or use
of proper fluid) , or the vehicle’s lack of compliance with
local regulations or environmental requirements of any
country (other than the U.S. or Canada) are NOT cov-
ered by this warranty.
DAMAGE OR FAILURES DUE TO ALTERATION
OR MODIFICATION
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Alteration, tampering, or improper repair.Installation of non-Nissan approved accessories or
components.
Improper installation of any Nissan approved after-
market accessory or component.
A vehicle whose odometer mileage has been al-
tered, or the odometer repaired or replaced and the
actual vehicle mileage cannot be correctly and read-
ily determined.
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered VOID if the vehicle is (or ever has been)
issued a “salvage” or similar title including, but not
limited to junk, scrap, rebuilt, or flood titles under any
state’s law; or has ever been determined to be a “total
loss” or equivalent by any insurance company, such as
by payment of a cash payment of claim in lieu of repairs
because of a determination that the cost of repairs
exceeded the actual cash value of the vehicle. DAMAGE, FAILURES OR CORROSION FROM
ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Stone chipping, chemical fallout (acid rain) , tree sap,
salt, hail, windstorm, lightning, flood or other environ-
mental conditions.
The items listed below are not covered under corro-
sion coverage (perforation from corrosion) .
Exhaust system components.Corrosion of outer trim parts, such as moldings.
However, corrosion of outer trim parts is war-
ranted for 12 months or 12,500 miles, whichever
comes first.
Corrosion other than perforation, such as cosmetic
or surface corrosion due to defects in materials or
workmanship. This is covered under the Basic Cov-
erage of the New Vehicle Limited Warranty.
Special bodies or equipment not manufactured or
supplied by Nissan.
DAMAGE, FAILURES OR CORROSION DUE TO
LACK OF OR IMPROPER MAINTENANCE OR RE-
PAIRS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Lack of performance of proper maintenance ser-
vices as outlined in your Nissan Service & Mainte-
nance Guide.
Fuel, fluids, or lubricants that are contaminated or
that do not meet the specification as outlined in your
Owner’s Manual .
Use of parts not equivalent in quality or design to
parts supplied by Nissan. MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance ser-
vices as specified in both your Owner’s Manual and
Nissan Service & Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight aiming, re-
placement of filters, replacement of windshield wiper
inserts, lubricants, coolant, worn brake shoes, pads,
drums and rotors and worn clutch discs, for example.
SEAT BELTS, TIRES, DROP-IN BEDLINERS AND
EMISSION CONTROL SYSTEM
Seat belts, tires, drop-in bedliners and the emission
control system are not covered by this warranty, but are
covered by separate warranties.
NISSAN SPRAY-IN BEDLINERS
Nissan Spray-in Bedliners will be repaired to commer-
cially acceptable standards which may include minor
appearance differences from the original bedliner.
NOTE:
The following pages are separate warranties
which may apply to your Nissan, such as those
covering vehicle emissions, seat belts, and tires.
2014 NEW VEHICLE LIMITED WARRANTY
9