NISSAN QUEST 2014 RE52 / 4.G Warranty Booklet

Publication No.: WB2E NALLU2 Printing : October 2013
®
2014
WARRANTY INFORMATION BOOKLET
Nissan, the Nissan logo, and Nissan model names are Nissan trademarks.
©2013 Nissan North America, Inc. All rights reserved.WB14E NALLU3

1 WARRANTY COVERAGE AT A GLANCE
2 NISSAN’S CUSTOMER CARE PROGRAM
4 NISSAN’S COMMITMENT TO CUSTOMERSATISFACTION
5 2014 NEW VEHICLE LIMITED WARRANTY
9 FEDERAL VEHICLE EMISSION CONTROL LIMITED WARRANTIES
12 CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES
18 SEAT BELT LIMITED WARRANTY
19 DROP IN BEDLINER LIMITED WARRANTY
20 BFGOODRICH TIRE LIMITED WARRANTY 22 BRIDGESTONE FIRESTONE TIRE LIMITED
WARRANTY
25 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
32 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY
35 HANKOOK TIRE LIMITED WARRANTY
38 KUMHO TIRE LIMITED WARRANTY
41 MICHELIN TIRE LIMITED WARRANTY
43 TOYO TIRE LIMITED WARRANTY
48 ORIGINAL EQUIPMENT TIRE LIMITED WARRANTIES
TABLE OF CONTENTS

49 IMPORTANT TIRE SAFETY INFORMATION
55 LIMITED WARRANTY ON GENUINENISSAN REPLACEMENT PARTS, GENUINE
NISMO S-TUNE PARTS, AND GENUINE
NISSAN ACCESSORIES
57 NISSAN LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY
58 GENUINE NISSAN ORIGINAL EQUIPMENT MUFFLER, GENUINE NISSAN SHOCK
ABSORBER AND STRUT LIFETIME
LIMITED WARRANTY 60 REPLACEMENT BATTERY LIMITED
WARRANTY
62 GENUINE NISSAN PARTS AND ACCESSORIES
63 CORROSION PROTECTION GUIDELINES
64 NISSAN SECURITY+PLUS® VEHICLE PROTECTION PLANS
TABLE OF CONTENTS

Summary of Warranty Coverage*
0 miles90,000 miles
Basic Coverage 36 months / 36,000 miles
Corrosion Coverage (Perforation) 60 months / unlimited mileage
Powertrain Coverage 60 months / 60,000 miles
Federal Emission Performance 24 months / 24,000 miles
Federal Emission Defect 36 months / 36,000 miles
Federal Emission Long Term Defect 96 months / 80,000 miles
California Emission Performance 36 months / 50,000 miles
California Emission Defect 36 months / 50,000 miles
California Emission Long Term Defect 84 months / 70,000 miles**
Seat Belt 120 months / unlimited mileage
* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
** California emissions for Altima SULEV (non-PZEV) and Sentra SULEV (non-PZEV) ONLY: Long-term defect warranty coverage is 8 years / 100,000 miles, whichever occurs first.
WARRANTY COVERAGE AT A GLANCE
1

NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to
serving all your automotive needs. Your complete satis-
faction with your vehicle and your Nissan dealer are our
primary concerns. Your Nissan dealer is always avail-
able to assist you with all your automobile service re-
quirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concernOr you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
1-800-NISSAN-1 (1-800-647-7261) . We will be
happy to provide you with information about BBB AUTO
LINE. Or, you may contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd., Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
(Continued on next page)
2 NISSAN’S CUSTOMER CARE PROGRAM

BBB AUTO LINE is an informal dispute settlement
mechanism operated to comply with applicable
Federal law and regulations. In states where BBB
AUTO LINE is available, you are required to use
BBB AUTO LINE before exercising rights or seek-
ing remedies under Title I of the Federal Magnuson-
Moss Warranty Act, 15 U.S.C. §2301, et. seq. If
you choose to seek remedies other than those cre-
ated by Title I of the Magnuson-Moss Warranty Act,
(for example, under state law) , that Federal Act
does not require you to first use BBB AUTO LINE.
The program is still available to you, however, and
may be of considerable assistance. Some states
specify that informal dispute settlement mecha-
nisms such as BBB AUTO LINE must be used be-
fore you may use state-operated complaint resolu-
tion processes, before you may file a lawsuit under
state law, and/or before you may have certain other
rights or remedies available under state law. In ac-
cordance with those states’ laws, Nissan requires
the prior use of BBB AUTO LINE in good faith be-
fore you resort to such other processes, file a
lawsuit, or seek other remedies provided by state
law. Please see the “Supplement to 2014 Nissan
Warranty Information Booklet & 2014 Nissan Own-
er’s Manual” for additional information.BBB AUTO LINE may not be available in all states. We,
Nissan, would be pleased to provide you with informa-
tion about the availability of BBB AUTO LINE in your
state, or call the BBB AUTO LINE number listed above.
For additional information on the Auto Line program,
please refer particularly to the information on your state
in the “Supplement to 2014 Nissan Warranty Informa-
tion Booklet, and 2014 Nissan Owner’s Manual”.
NISSAN’S CUSTOMER CARE PROGRAM
3

ASSISTANCE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to
service and customer satisfaction, Nissan may occa-
sionally offer to pay or reimburse for part or all of the cost
of making certain, specific repairs beyond or outside of
the terms of the warranty for some specific vehicle
models. (Some states refer to such programs as “ad-
justment” programs) . In such circumstances Nissan
mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized
Nissan dealer or of Nissan directly at the number listed
below of the applicability of such programs to your
vehicle.Nissan may occasionally offer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis. Should you experience unusual difficulties
with your vehicle please discuss the situation with your
dealer. If your dealer is unable to assist you, you may call
the Nissan Consumer Affairs Department at 1-800-
NISSAN-1 (1-800-647-7261) to discuss your con-
cern. You will need to provide the Model, Model Year,
VIN (Vehicle Identification Number) , mileage, mainte-
nance history, a detailed explanation of the concern, and
why you believe that Nissan should be responsible for
the repair. Your request will be individually investigated
and you will be informed of Nissan’s decision.
Please review the “Supplement to the 2014 Nissan
Warranty Information Booklet & 2014 Nissan Own-
er’s Manual” for important information concerning
consumer rights in your state.
4
NISSAN’S COMMITMENT TO CUSTOMER SATISFACTION

WHO IS THE WARRANTOR
Nissan1warrants all parts of your 2014 Nissan vehicle
supplied by Nissan, except for those listed elsewhere
under the caption “WHAT IS NOT COVERED.”
APPLICABILITYThis warranty is provided to the original and subse-
quent owner(s) of a Nissan vehicle originally distrib-
uted by Nissan which is originally sold by a Nissan
authorized Nissan dealership in the United States,
and which is registered in the U.S. and normally
operated in the United States (including Alaska and
Hawaii) , the United States territories (specifically
Guam, Saipan, American Samoa, Puerto Rico and
the U.S. Virgin Islands) , and Canada.
This warranty is generally transferable from the origi-
nal ‘owner other than a Nissan dealer’ (OWNER) to
subsequent owners of the vehicle at any time own-
ership of the vehicle is transferred, without any ac-
tion on your part; except that this warranty is not
transferable but is instead VOID if during the first six
months after delivery to the original OWNER: (1)ownership of the vehicle is transferred from the
original OWNER, and(2) the vehicle is registered
outside of the United States.
Your Nissan vehicle is manufactured to meet U.S.
regulations and environmental requirements. With
the exception of privately owned vehicles belonging
to members of the U.S. military or employees and
officers of the United States Government stationed
abroad, this warranty does not apply if an otherwise
covered vehicle is operated in, or relocated to, a
country other than those listed above under this
caption, except that it continues to apply if the ve-
hicle is operated in full compliance with its proper
use as described in the applicable Owner’s Manual
2
while touring outside of the United States, the U.S.
territories or Canada for a period not exceeding sixty
(60) consecutive days or sixty (60) days in any one
12 month period. Subject to the transferability re-
striction described above, this warranty applies to a
relocated vehicle which is returned to, and is regis-
tered and normally operated in the United States, the
U.S. territories or Canada, except for conditions due
to the vehicle’s foreign operation, e.g., use of inap-
propriate fuels or other fluids.
Nissan1makes available to you, and you are specifi-
cally required by Federal Law to use BBB AUTO
LINE [(800) 955-5100] before exercising rights or
seeking remedies under the Federal Magnuson-
Moss Warranty Act, 15 U.S.C. §2301, et. seq. You
are not required to first use BBB AUTO LINE if you
seek remedies not created by Title I of that Federal
law, except that you are required to first use BBB
AUTO LINE in good faith if you seek remedies cre-
ated by state law, including your state’s lemon law,
if applicable state law provides for using a 703
compliant or similar process before filing suit.
Please refer to pp. 2-3 of this booklet and the
“Supplement to 2014 Nissan Warranty Information
Booklet & 2014 Nissan Owner’s Manual” for addi-
tional information.
(Continued on next page)
2 See the Owner’s Manual for information relevant to proper operation of the vehicle, including the recommended fuels and fluids.
2014 NEW VEHICLE LIMITED WARRANTY 5

LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
This warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commer-
cial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PUR-
POSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan
1does not authorize any person to create for
it any other warranty, obligation or liability in con-
nection with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the vehicle is
delivered to the first retail buyer or put into use, which-
ever is earlier.
FOR HOW LONG AND WHAT IS
COVERED
BASIC COVERAGEThe basic coverage period is 36 months or
36,000 miles, whichever comes first.
This warranty covers any repairs needed to cor-
rect defects in materials or workmanship of all
parts and components of each new Nissan ve-
hicle supplied by Nissan subject to the exclusions
listed under the heading “WHAT IS NOT COV-
ERED” or, if the part is covered by one of the
separate coverages described in the following
sections of this warranty, that specific coverage
applies instead of the basic coverage.
Bedliners will be repaired to commercially ac-
ceptable standards subject to the conditions and
limitations listed in WHAT IS NOT COVERED.
POWERTRAIN COVERAGEThe Powertrain coverage period is 60 months or
60,000 miles, whichever comes first.
This warranty covers any repairs needed to cor-
rect defects in materials or workmanship.
Powertrain coverage applies to components listed
below under the headings Engine, Transmission
and Transaxle, Drivetrain, and Restraint System,
supplied by Nissan subject to the exclusions listed
under the heading “WHAT IS NOT COVERED”.
ENGINE
Cylinder heads and block and all internal parts,
rocker covers and oil pan, valve train and front
cover, timing chain and tensioner, oil pump, water
pump and fuel pump, fuel injectors, intake and
exhaust manifolds and supercharger, flywheel,
seals, and gaskets.
TRANSMISSION AND TRANSAXLE
Case and all internal parts, torque converter and
converter housing, automatic transmission control
module, transfer case and all internal parts, seals
and gaskets, clutch cover and housing, A/T cooler,
and electronic transmission controls.
DRIVETRAIN
Drive shafts, final drive housing, and all internal
parts, propeller shafts, universal joints, bearings,
seals and gaskets.
RESTRAINT SYSTEM
Air bags and related electronic control systems.
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Nissan
found to have developed perforation (rust-
through) due to corrosion in normal use is covered
for 60 months, regardless of mileage, subject to
the exclusions listed under the heading “WHAT IS
NOT COVERED”. No additional rust proofing ap-
plications are required. Perforation is a condition
in which any body sheet metal panel has corroded
from one surface through to another.
(Continued on next page)1 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003 which distributes Nissan vehicles in the United States.
6 2014 NEW VEHICLE LIMITED WARRANTY