service Oldsmobile Aurora 1997 s Owners Manual

Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
7-47

~~ ~ Maintenance Record
ODOMETER
READING
I
SERVICED BY MAINTENANCE PERFORMED
7-49

@) Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8-2
8-4
8-5
8-6
8-6
8-7
Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Oldsmobile Roadside Assistance Program
Features and Benefits
Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program 8-8
8-8
8-9
8-9
8-9
Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects
to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
8-1

Customer Satisfaction Procedure
I
Oldsmobile retailers have the facilities, trained
technicians and up-to-date information to promptly
address any concerns you may have. However, if a
concern has not been resolved to your complete
satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member of
retail facility management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service or Parts Manager,
contact the owner
of the retail facility or the
General Manager.
8-2

Oldsmobile Roadside Assistance
Program Features and Benefits
n
The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance Advisors
are on-call
to provide you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance in the United States. Trained Customer
Assistance Advisors, on-call
to render assistance to
Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions the Oldsmobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is fully staffed and operational
24 hours a day, 365 days a year.
8-5

Who Is Covered?
Oldsmobile Roadside Assistance covers all 1997 Oldsmobile vehicles.*
Coverage is for the Oldsmobile vehicle,
regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services or
reimbursement to
an owner or driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type of occurrence.
Vehicles sold in Canada have a separate roadside
assistance
program, as described next in this section.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the retailer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
We’re here to help. That’s why whenever your
Oldsmobile is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end
up stranded at the retail facility. It’s called Courtesy Transportation and
it’s our way to make sure you’re
able to get out even when your car is in. For same-day
service, we’ll give you a one-way shuttle ride of up
to
10 miles (16 km). If your vehicle requires overnight
warranty repairs, we’ll provide a loaner car or
reimburse you up to
$30 a day for the cost of alternate
transportation
-- a cab, a bus or even a rental car
if necessary. Having your car serviced is rarely
convenient, but with Courtesy Transportation, at
least you’ll be able to get where you need to
go,
whether it’s here, or there.
Some state insurance regulations make it impractical
to rent vehicles to people under 21 years of age.
If
you are under 21 and have difficulty renting a
vehicle, Oldsmobile will reimburse
up to $30/day
for documented transportation you receive. Please
consult your retailer for details.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance program is
available only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
8-6

REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
P.O. Box 30095
Lansing, MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario L 1
H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-9

1997 OLDSMOBILE SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it\
in with your check, money order, or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1997 OLDSMOBILE
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $1
0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name
of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern lime
For Credit Card Orders Only (VISA-Mastercard-Discover)

ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Only 1-31 3-865-5927
1-800-782-4356
Orders will be mailed within 1 O.days of receipt. Please allow ade uate time for postal
servlce.
If further mformatlon IS needed, write to the address s a own below or call
1-800-782-4356. Material cannot be returned for credit without packing slip with return
information withln
30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL
It NUMBER
NAME I YEAR I
9-
9
7-
G
M
Service Manual Car
8( Light Truck 1997
Transmission Unit Repair 1997
Owner’s Manual In Portfolio 1997
Owner’s Manual Without Portfolio 1997
S
H
I
P
T
0
NOTE: Dealers and Companies please provide dealer
or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside USA. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(CW (STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
0
AREA CODE I
GM-OLD-ORD97 ‘(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
P
A
Y
M
E
N
T
- I
T
O Check or Money
Order payable
to Helm, Inc. (USA funds
only
- do not send cash.)
[c1 Mastercard
VISA
0 Discover L
QTY‘ EACH* PRICE TOTAL
PRICE
$90.00
$1 5.00
*
$1 0.00
I I I
TOTAL MATERIAL I
Michigan Purchasers
add 6% sales tax
U.S. Order Processing
$5.00
Canadian Postage
(See Note Below)
GRAND TOTAL
Account Number: ttrn UIn 11111 UIIl
Expiration 17 ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $11.50 plus the US. order processing.

Brake Adjustment
.................................. 6-31
Fluid
....................................... 6-28
Master Cylinder
.............................. 6-28
Parking
..................................... 2-28
PedalTravel
................................. 6-31
Replacing System Parts
........................ 6-3 1
System Warning Light ......................... 2-70
Trailer
...................................... 4-36
Transaxle Shift Interlock Check
.................. 7-41
Wear
....................................... 6-30
Brakes, Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies
.......................... 4- 1 1
Break-In. New Vehicle
.......................... 2-20
Brightness Control
.............................. 2-46
BTSICheck
................................... 7-41
Bulb Replacement
.............................. 6-33
Exterior Front
................................ 6-34
Exterior Rear
................................ 6-39
Interior Lamps
............................... 6-43
Canadian Roadside Assistance
.................... 8-6
Capacities and Specifications
...................... 6-73
Carbon Monoxide
.......... 2-16,2-32,2-33,4-29, 4-35
Cassette Deck Service
........................... 7-39
Cassette Tape Player
....................... 3- 13. 3- 19
Care
....................................... 3-30
Errors
................................. 3-14, 3-19
Cellular Telephone Package
....................... 2-59
Center Passenger Position
........................ 1-3 1
Central Door Unlocking System
.................... 2-4
Certification Label
.............................. 4-30 Chains.
Safety
................................. 4-35
Chains. Tire
................................... 6-52
Change Oil Message
............................ 2-83
Changing a Flat Tire
............................. 5-24
Check Oil Level Message ........................ 2-83
Checking Your Restraint Systems
.................. 1-46
Chemical Paint Spotting
.......................... 6-59
Child Restraints
................................ 1-35
Securing in a Rear Outside Seat Position
........... 1-37
Securing in the Center Rear Seat Position
.......... 1-39
Securing in the Right Front Seat Position
.......... 1-41
TopStrap
................................... 1-36
Wheretoput
................................ 1-35
Cigarette Lighter
............................... 2-57
Circuit Breakers and Fuses
....................... 6-63
Cleaner.Air
................................... 6-15
Cleaning Aluminum or Chrome Wheels
....... .......... 6-58
Fabric
...................................... 6-53
Glass
....................................... 6-56
Inside of Your Aurora
......................... 6-53
Instrument Panel
............................. 6-55
LampLenses
................................ 6-57
Leather
..................................... 6-55
Outside of Your Aurora ........................ 6-57
Special Problems
............................. 6-54
Stains
...................................... 6-54
Tires
....................................... 6-58
Vinyl
....................................... 6-55
Wheels
..................................... 6-58
Windshield and Wiper Blades
.............. 2-39, 6-56
Climate Controls
................................ 3-2
Automatic Electronic
........................... 3-2
9-2
.. .