service OLDSMOBILE AURORA 1999 Manual PDF
[x] Cancel search | Manufacturer: OLDSMOBILE, Model Year: 1999, Model line: AURORA, Model: OLDSMOBILE AURORA 1999Pages: 360, PDF Size: 3.24 MB
Page 336 of 360
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8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to Oldsmobile. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the
general manager.
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8-5 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.If toll
-free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text Telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. TTY users
call 1
-800-263-3830. When calling from the United
States, please dial 1
-905-644-3063.
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8-6
Oldsmobile Roadside Assistance
Program Features and Benefits
Security While You Travel
1-800-442-OLDS (6537)
As the proud owner of a new Oldsmobile vehicle, you
are automatically enrolled in the Oldsmobile Roadside
Assistance program. This value
-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road.Oldsmobile's Roadside Assistance toll
-free number is
staffed by courteous and capable Roadside Assistance
Representatives who are available 24 hours a day,
365 days a year.
We will provide the following services during the Bumper
to Bumper warranty period, at no expense to you:
Fuel delivery
Lock
-out service (identification required)
Tow to the nearest dealership for warranty service or
in the event of a vehicle
-disabling accident
Flat tire change
Jump starts
Minor repairs to disabled vehicles
Assistance when vehicle is mired in sand, mud
or snow
Trip routing
Trip interruption expense benefits
Dealership locator service
Courtesy Transportation
- See Courtesy
Transportation section for details
Oldsmobile Roadside Assistance specifically excludes
coverage for mounting, dismounting or changing of
snow tires, chains or other traction devices.
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8-7
In some cases, where service is impractical, the driver
may be authorized to obtain other service for which
reimbursement is provided.
In many instances, mechanical failures are covered
under Oldsmobile's comprehensive warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside
Assistance Representative:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when, in
Oldsmobile's judgement, the claims become excessive
in frequency or type of occurrence.
While we hope you never have the occasion to use
our service, it is added security while traveling for
you and your family. Remember, we're only a
phone call away. Oldsmobile Roadside
Assistance
-- 1-800-442-OLDS (6537).
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.
Courtesy Transportation
Oldsmobile has always exemplified quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating
dealerships are proud to offer Courtesy Transportation, a
customer support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper to Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.
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8-8 Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer can help minimize your inconvenience. If it is
determined that your vehicle cannot be scheduled into
the service department immediately and is still
operative, you are encouraged to drive the vehicle until
scheduling can be accomplished.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in the
work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Oldsmobile
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealerships can provide you with shuttle service
to get you to your destination with minimal interruption of
your daily schedule. This includes a one way shuttle ride to a
destination up to 10 miles from the dealership.Public Transportation or Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide you
with a courtesy rental vehicle or reimburse you for a rental
vehicle you obtained, at actual cost, up to a maximum of
$30.00 per day supported by receipts. This requires that
you sign and complete a rental agreement and meet state,
local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You are
responsible for fuel usage charges and may also be
responsible for taxes, levies, usage fees, excessive mileage
or rental usage beyond the completion of the repair.
Generally it is not possible to provide a like
-vehicle as a
courtesy rental.
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8-9 Additional Program Information
Courtesy Transportation is available during the
Bumper
-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited Warranty.
A separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each
new vehicle provides detailed warranty
coverage information.
Courtesy Transportation is available only at
participating dealerships and all program options, such
as shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles: For warranty repairs during the
Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details.General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein at
its sole discretion.
General Motors and participating dealerships reserve
the right to deny a rental vehicle to anyone not
possessing a valid motor vehicle operators license in
their name, anyone who is under the influence of alcohol
or drugs, or anyone whose mental or physical abilities
are impaired so as to be unable to operate a motor
vehicle safely.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
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8-11
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1-800-442-6537, or write:
Oldsmobile Customer Assistance Network
16 E. Judson Street
P.O. Box 436006
Pontiac, MI 48343-6006
In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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8-12
CURRENT PUBLICATIONS FOR 1999 OLDSMOBILE
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1999 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE: $50.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.OWNER'S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner's manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner's Manual and
Warranty Booklet.
RETAIL SELL PRICE: $15.00
Without Portfolio: Owner's Manual only.
RETAIL SELL PRICE: $10.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name of the vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207OR ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM ± 6:00 PM Eastern Time
For Credit Card Orders Only (VISA±MasterCard±Discover)
1999 OLDSMOBILE SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
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8-13
PUBLICATION FORM
NUMBEROrders will be mailed within 10 days of receipt. Please allow adequate time for postal
service. If further information is needed, write to the address shown below or call
1-800-551-4123. Material cannot be returned for credit without packing slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order. ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)1-800-551-4123(Monday-Friday 8:00 AM ± 6:00 PM EST)
FAX Orders Only 1-313-865-5927
Service Manual
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.
1999$90.00
1999
$50.00
1999
$15.00
1999
$10.00
TOTAL MATERIAL
Michigan Purchasers
U.S. Order Processing$5.00
Canadian Postage
GRAND TOTAL
add 6% sales tax
(See Note Below)
GM-OLD-ORD99 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESSÐNO P.O. BOX NUMBERS)
(CITY) (ZIP CODE)
DAYTIME TELEPHONE NO.(STATE)
AREA CODE
( )P
Check or Money
Order payable to
Helm, Inc. (USA funds
only Ð
do not send cash.)
VISA
Discover
Account
Number:
Expiration
Date mo/yr:
CUSTOMER SIGNATURE
S
ITEM DESCRIPTIONNAME YEAR VEHICLE MODEL
QTY.PRICE
EACH*TOTAL
PRICE1
9
9
9
G
M
H
I
P
T
OA
Y
M
E
N
T
Owner's Manual Without Portfolio Owner's Manual In Portfolio Car & Light Truck
Transmission Unit Repair
MasterCard
Check here if your billing address
is different from your shipping
address shown.
PUBLICATION FORM
NUMBER
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9-2
Belt, Engine Accessory 6-72 . . . . . . . . . . . . . . . . . . . . . . . . . .
Better Business Bureau Mediation 8-3, 8-4 . . . . . . . . . . . . . . .
Blizzard 4-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake
Adjustment 6
-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fluid 6-28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Master Cylinder 6-28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking 2-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pedal Travel 6-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing System Parts 6-31 . . . . . . . . . . . . . . . . . . . . . . . .
System Warning Light 2-66 . . . . . . . . . . . . . . . . . . . . . . . . .
Trailer 4-35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transaxle Shift Interlock Check 7-16 . . . . . . . . . . . . . . . . . .
Wear 6-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brakes, Anti-Lock 4-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Braking 4-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Braking in Emergencies 4-10 . . . . . . . . . . . . . . . . . . . . . . . . . .
Break-In, New Vehicle 2-19 . . . . . . . . . . . . . . . . . . . . . . . . . .
Brightness Control 2-44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BTSI Check 7-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bulb Replacement 6-33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Turn Signal 6-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Headlamp 6-33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interior Lamps 6-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear Bulbs 6-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian Roadside Assistance 8-7 . . . . . . . . . . . . . . . . . . . .
Capacities and Specifications 6-70 . . . . . . . . . . . . . . . . . . . . . .
Carbon Monoxide 2-31, 2-32, 4-28, 4-35 . . . . . . . . . . . . . . .
Cassette Deck Service 7-14 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette Tape Player 3-10, 3-13 . . . . . . . . . . . . . . . . . . . . . . .
Care 3-24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Errors 3-13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cellular Telephone 2
-54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Center Passenger Position 1-32 . . . . . . . . . . . . . . . . . . . . . . . .
Central Door Unlocking System 2-4 . . . . . . . . . . . . . . . . . . . .
Certification Label 4-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chains, Safety 4-35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chains, Tire 6-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change Oil Soon Message 2-78 . . . . . . . . . . . . . . . . . . . . . . . .
Changing a Flat Tire 5-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check Oil Level Warning 2-79 . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Your Restraint Systems 1-51 . . . . . . . . . . . . . . . . . .
Chemical Paint Spotting 6-57 . . . . . . . . . . . . . . . . . . . . . . . . . .
Child Restraints 1-37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Securing in a Rear Outside Seat Position 1-42 . . . . . . . . . . .
Securing in the Center Rear Seat Position 1-44 . . . . . . . . . .
Securing in the Right Front Seat Position 1-46 . . . . . . . . . .
Top Strap 1-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where to Put 1-41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cigarette Lighter 2-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Circuit Breakers and Fuses 6-61 . . . . . . . . . . . . . . . . . . . . . . .
Cleaner/Filter, Air 6-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning
Aluminum or Chrome
-Plated Wheels 6-56 . . . . . . . . . . . . .
Fabric 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glass Surfaces 6-54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside of Your Vehicle 6-51 . . . . . . . . . . . . . . . . . . . . . . . . .
Instrument Panel 6-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leather 6-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Outside of Your Vehicle 6-55 . . . . . . . . . . . . . . . . . . . . . . . .
Special Problems 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stains 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tires 6-56 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vinyl 6-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wheels 6-56 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windshield and Wiper Blades 6-54 . . . . . . . . . . . . . . . . . . .
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