tow OLDSMOBILE BRAVADA 1994 Service Manual

Customer Assistance Informtion
222
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
mportant to your dealer and
3ldsmobile. Normally, any concern
with the sales transaction or the
3peration of your vehicle will be
resolved by your dealer’s Sales or
Service Departments. Sometimes,
however, despite the best intentions of
dl concerned, misunderstandings can
3ccur. If your concern has not been
resolved to your satisfaction, the
€allowing steps should be taken:
STEP ONE - Discuss your concern
with a member of dealership
management. Complaints can often be
quickly resolved at that level. If the matter has
already been reviewed with
the Sales, Service, or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the Oldsmobile
Customer Assistance Network by
calling 1-800-442-6537. In Canada,
contact GM of Canada Customer
Assistance Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This
1-416-644-4112.
is available from the vehicle
registration or title, or the plate
at the left
top of the instrument panel and
visible through the windshield.)
Dealership name and location
Vehicle delivery date and present
9 Nature of concern
We encourage you to call the toll free
number listed previously in order to
give your inquiry prompt attention.
However, if you wish to write
Oldsmobile, write to
United States
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend St.
P.O. Box 30095
Lansing, MI 48909
Canada
Customer Assistance Center
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
When contacting Oldsmobile, please
remember that your concern will likely
be resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is why we suggest
you
follow Step One first if you have a concern.
mileage
ProCarManuals.com

I
I Oldsmobile Roadside
~~ ~ .
Assistance Program Features
& Benejits
The Oldsmobile Roadside Assistance program means help is just a toll-free call
away-24 hours a day, 365 days a year.
Courteous and capable Customer
Assistance Advisors are on-call to
provide you with prompt assistance.
24-Hour OIdsmobiIe Roadside
Assistance Number
1-800-442-OLDS (6537) is the one
number to call for assistance in the
United States. Trained Customer
Assistance Advisors, on-call to render
assistance to Oldsmobile drivers, can dispatch roadside assistance and
towing
service, locate the nearest Oldsmobile
dealership, take your request for an
Oldsmobile computerized trip routing
or simply answer any questions the
Oldsmobile driver may have about the
coverage provided by your Oldsmobile
Roadside Assistance Program. The
Oldsmobile Roadside Assistance
number is fully staffed and operational
24 hours a day, 365 days a year.
Who is Covered?
Oldsmobile Roadside Assistance covers
all 1994 Oldsmobile vehicles.
Coverage is for the Oldsmobile vehicle,
regardless of the driver, and is
concurrent with the Bumper-to-Bumper
warranty period.
Oldsmobile reserves the right to limit
services or reimbursement to an owner
or driver when in Oldsrnobile’s
judgement the claims become excessive
in frequency or type of occurrence.
I Service Publications
Information on how to obtain Product
Service Publications, Subscriptions and
Indexes and Service Manuals as
described below
is applicable only in the
fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than 10,000
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
L1H 8P7
Oldsmobile regularly sends its dealers
useful service bulletins about
Oldsmobile products. Oldsmobile
monitors product performance in the
field. We then prepare bulletins for
servicing our products better. Now, you
can get these bulletins too.
225
ProCarManuals.com

234
Power Steering Fluid ..................... 176
Safety Belt Systems
.......................... 34
Transmission Fluid
........................ 172
Child Restraints
.................................. 26
Children and Safety Belts
................... 25
Cigarette Lighter
................................. 73
Circuit Breakers
& Fuses ................. 196
Checking Things Under
the Hood
.... 165
City Driving
...................................... 126
Cleaner. Air
............................... 171. 200
Cleaning Aluminum Wheels
......................... 194
Antenna
.......................................... 103
Cassette Player
............................... 102
Fabric .............................................. 191
Glass
............................................... 192
Inside
of Your Vehicle ................... 190
Outside
of Your Vehicle ................ 193
Safety Belts
.................................... 192
Special Problems
............................ 191
Vinyl or Leather
............................. 192
Warnings
................ 192. 193. 194. 196
Weatherstrips
................................. 194
Underbody
Maintenance
............... 194
Windshield
..................................... 193
Climate Controls
................................. 92
Clock. Setting the
............................... 95
Clusters. Instrument Panel
................. 78
Coin Holder
........................................ 72
Comfort Controls
................................ 92 Air Conditioner
........................ 92.
184
Heater
............................................... 92
Ventilation 94 .. ........................................
Compass .............................................. 64
Control
of a Vehicle .......................... 108
Convex Outside Mirror
...................... 70
Coolant
..................................... 176. 203
Console
Storage
............................ 64. 71
Checking
& Adding ............... 149. 177
Proper Mixture to
Use ........... 149. 177
Safety Warnings About ..... 149.177. 178
Temperature Gage ..................... 85. 88
Cruise Control .................................... 59
Curves. Driving on
........................... 111
Customer Assistance Information ...... 221
Cup
Holder
......................................... 71
Dead Battery: What to Do
............ 140
Defensive Driving
............................. 106
Defogger. Rear Window
..................... 94
Defrosting
........................................... 93
Dome Lights
....................................... 68
Door Locks
......................................... 39
Driver Position
...................... ............ 18
Driving At Night
.......................................... 124
City
................................................. 126
Controlling a Slid
.......................... 114
Defensively
..................................... 106
Drunken
......................................... 106 Freeway
.......................................... 127
Guidelines
...................................... 115
Hill and Mountain ................. 118. 129
In a Foreign Country
..................... 164
In Mud. Sand. Snow. or Ice
.......... 122
In the Rain
...................................... 125
In Water
......................................... 123
Loss of Control
.............................. 114
Off-Road
................................. 115. 123
On Curves
...................................... 111
On Inclines ..................................... 121
Through Deep Standing Water
....... 46
Winter Driving
............................... 130
With a Trailer
................................. 132
Drunken Driving
.............................. 106
Long
Distance
................................ 128
Passing.,
.......................................... 113
Electric Outside Mirror Control ..... 70
Electrical Equipment.
Adding
................................ 46. 95. 196
Electronic Cluster
............................... 79
Emergencies on the Road
................. 139
Emergencies. Braking
in
................... 111
Emergencies. Steering in .................. 112
Emergency Starting
.......................... 140
Emergency Towing
........................... 144
Engine Coolant
......................... 174. 201
E/M Switch ......................................... 83
Engine Block Heater
.................. 47. 170
.
ProCarManuals.com

Quality Grading ............................. 188
Spare ...................................... 152, 154
Wear Indicators
.............................. 187
Wheel Alignment
&
Tire Balance ................................. 189
Wheel Nut Torque
................. 157, 199
Wheel Replacement
....................... 189
Winter Driving
............................... 122
Top Strap
............................................ 27
Torque Lock
....................................... 53
Towing a Trailer ............................... 132
Towing Your Bravada
...................... 144
Trailer Towing
.......................... 132, 184
Trailer Wiring Harness
............. 137, 1.98
Trailering Package
............................ 184
Transmission, Automatic
Trip Odometer
.............................. 81, 82
Turn Signal and
Turn Signal/Multifunction Lever
....... 55
Cruise Control .................................. 59
Headlight High-Low
Beam Changer
............................... 62
Turn Signal Indicator ...................... 56
Windshield Washer .......................... 58
Windshield Wipers ........................... 57
When
to Replace Wheels
............... 189
(see
Automatic Transmission)
Lane Change Indicator .................... 56
Turn & Lane Change Indicator ....... 56
Underhood Light .......................... 166
Unleaded Gasoline 163
Upholstery Care
................................ 191
Urban Driving
................................... 126
.
...........................
Vehicle Identification Number
(VIN)
.............................................. 195
Vehicle Loading
........................ 116. 183
Vehicle Storage ................................. 180
Ventilation
.......................................... 94
VIN
.................................................... 195
Visor Vanity Mirror
............................ 69
Voltmeter
...................................... 85. 87
Warning Flashers. Hazard
........... 140
Warning fights
Anti-Lock Brake System
................. 89
Battery
.............................................. 90
Brake
................................................ 88
Check Gages .................................... 90
Malfunction Indicator Lamp
(Service Engine Soon)
.................. 89
Washer. Windshield ............................ 58
Weight (GVWR)
............................... 183
Wheel Alignment & Tire Balance .... 189
Wheel Nut Torque
.................... 157. 199
Wheel Replacement
.......................... 189
Weight (GAWR)
............................... 183
Window. Tailgate ................................ 43 -
Windows. Power ......................... 55. 198
Windshield Washer Fluid
.... 58. 177. 201
Windshield Wiper Replacement
....... 182
Winter Driving
.................................. 130
Windshield Wipers
..................... 57.
198
Deep Snow
.................................. 158
Wipermasher. Rear Window ............ 59
Wiring Harness. Trailer
............ 137. 198
If Your Vehicle is Stuck in
If You’re Caught in a Blizzard ....... 131
Wrecker Towing ............................... 144
239 ..
ProCarManuals.com