Oldsmobile Bravada 2003 Owner's Manuals

Usage
Transfer Case Hood Latch Assembly,
Secondary
Latch, Pivots,
Spring Anchor and Release
Pawl
Hood and Door
Hinges, Body
Door Hinge
Pins, Liftgate
Hinge and
Linkage,
Folding Seats
and Fuel Door
Hinge
Fluid/Lubricant
AUTO-TRAK I1 Fluid (GM Part No.
U.S. 12378508, in Canada
1 0953626).
Lubriplate Lubricant Aerosol (GM Part
No. U.S. 12346293, in Canada
992723, or equivalent) or lubricant
meeting requirements
of NLGl #2,
Category LB or GC-LB.
Multi-Purpose Lubricant, Superlube
(GM Part
No. U.S. 12346241, in
Canada 10953474, or equivalent). Hinaes
Dielectric Silicone Grease (GM Part
Weatherstrip
Superlube (GM Part No. Weatherstrip 1095301 4, or equivalent).
‘Onditioning No. U.S. 12345579,
in Canada
Synthetic Grease with Teflon,
Squeaks U.S.12371287, in
Canada
10953437,
or equivalent).
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Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the following record
pages.
Also, you should retain all maintenance receipts.
Maintenance Record
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Maintenance Record (cont’d)

Maintenance Record (cont’d)
6-2 1

Maintenance Record (cont’d)

Section 7 Customer Assistance Information
Customer Assistance Information ...................... 7.2
Customer Satisfaction Procedure
...................... 7.2
Online Owner Center
...................................... 7.3
(TTY) Users ............................................... 7.4
Customer Assistance
Off ices ............................ 7.4
Disabilities
............................................... 7.5
Roadside Assistance Program
............ ....... 7.5
Courtesy Transportation
............................... 7.7
Customer Assistance for
Text Telephone
GM Mobility Program for Persons with
Reporting Safety Defects .................................. 7.9
Government
............................................... 7.9
Government
............................................... 7.9
Reporting Safety Defects to General Motors ....... 7-9
Service Publications Ordering Information
......... 7.10
Reporting Safety Defects to the United States
Reporting Safety Defects
to the Canadian
7- 1

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Oldsmobile. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved
to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Oldsmobile Customer Assistance Center by
calling 1-800-442-6537. In Canada, contact GM of
Canada Customer Communication Centre in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French). We
encourage you
to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available
to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Oldsmobile, please remember that
your concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if
you have a concern.
STEP THREE: Both General Motors and your dealer
are committed
to making sure you are completely
satisfied with your new vehicle. However,
if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer
to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
7-2

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus
to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required
to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available
to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1 804
Telephone: 1-800-955-51
00
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Online Owner Center
The Owner Center at MyGMLink is a resource for your
GM ownership needs. You can find your specific
vehicle information all in one place.
The Owner Center allows you to:
e Get e-mail service reminders.
Access information about your specific vehicle, including tips and videos and an electronic
version of this owner’s manual.
Keep track of your vehicle’s service history and
Find GM dealers for service nationwide.
maintenance
schedule.
e Receive special promotions and privileges only
available
to MyGMLink members.
Refer to the web for updated information.
To register your vehicle visit www.MyGMLink.com.
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with Oldsmobile by dialing:
1-800-833-OLDS (6537). (TTY users in Canada can
dial 1-800-263-3830.)
Customer Assistance Off ices
Oldsmobile encourages customers to call the toll-free
number for assistance. If a
U.S. customer wishes
to write to Oldsmobile, the letter should be addressed to
Oldsmobile’s Customer Assistance Center.
United States
Oldsmobile Customer Assistance Center
P.O. Box 33171
Detroit, MI 48232-51 71
1-800-833-6537 (For Text Telephone devices (TTYs))
Roadside Assistance:
1 -800-442-OLDS (6537)
Fax Number: 31 3-381 -0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
7-4 1-800-442-6537 Fax
Number: 31 3-381 -0022
From
U.S. Virgin Islands:
Fax Number: 31 3-381 -0022
1-800-496-9994
Canada
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1
H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean IslandsICountries (Except
Puerto
Rico and US. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11 910, Mexico, D.F.
Long Distance:
01 1-52-53 29 0 800
01 -800-508-0000

GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1 -800-442-OLDS (6537)
As the proud owner of a new Oldsmobile vehicle, you
are automatically enrolled in the Oldsmobile Roadside
Assistance program. This value-added service is intended to provide you with peace of mind as you drive
in the city or travel the open road.
Oldsmobile’s Roadside Assistance toll-free number is
staffed by courteous and capable Roadside Assistance Representatives who are available 24 hours a day,
365 days a year.
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