service Oldsmobile Cutlass Supreme 1993 s Workshop Manual

Maintenance Schedule
Section E: Maintenance Record
After the scheduled services are performed, record the date,
odometer reading and who performed the service in the
columns indicated. When completing the Maintenance
Performed column, insert the numbers
from the Schedule I
or Schedule I1 maintenance charts which correspond to the
maintenance performed. Also,
you should retain all
maintenance receipts. Your owner information portfolio is a
convenient place to store them.
DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
306

DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
307

DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
308

Here you will find out how to contact
Oldsmobile if you need assistance
.
This part also tells you how to obtain
service publications and how
to report
any safety defects
.
Part 8
Customer Assistance Information
Customer Satisfaction Procedure ........................................................................\
.. 310
Customer Assistance for the Hearing or Speech Impaired
.................................... 311
BBB MediatiodArbitration Program ..................................................................... 312
Oldsmobile Roadside Assistance Program
............................................................. 315
Service Publications
........................................................................\
........................ 316
Reporting Safety Defects
........................................................................\
................ 314
309

Customer Assistance Information
31 0
Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and
Oldsmobile. Normally, any problems
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer’s Sales or
Service Departments. Sometimes,
however, despite the best intentions of
all concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your problem
with a member of dealership
management. Complaints can often be
quickly resolved at that level. If the
matter has already been reviewed with
the Sales, Service or
Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO: If after contacting a
member of Dealership Management, it
appears your problem cannot be
resolved by the dealership without
further help, contact the Oldsmobile
Customer Assistance Network by
calling 1-800-442-6537. In Canada,
contact GM of Canada Customer
Assistance Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call 254-17-86. In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
1-416-644-41 12. For
prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
Vehicle Identification Number (This number
is available from the vehicle
registration or title, or the plate
attached to the left top of the
instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of problem
mileage

I'
Customer Assistance Information
31 6
Service Publications
Information on how to obtain Product
Service Publications, Subscriptions and
Indexes as described below is applicable
only in the fifty
U.S. states (and the
District of Columbia) and only for cars
and light trucks with GVWR less than
10,000 pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Oldsmobile regularly sends its dealers
useful service bulletins about
Oldsmobile products. Oldsmobile
monitors product performance in the
field. We then prepare bulletins for
servicing
our products better. Now, you
can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inexpensive
repairs which, if done
on time with the
latest parts, may avoid future costly
repairs. Some bulletins tell a technician
how to repair a new or unexpected
condition. Others describe a quicker
way to fix your vehicle. They can help a
technician service your vehicle better. Most
bulletins apply to conditions
affecting a small number of cars or
trucks. Your Oldsmobile dealer or a
qualified technician may have to
determine
if a specific bulletin applies
to your vehicle.
You can subscribe to
all Oldsmobile
bulletins. This way you'll get them as
they come out. You can wait a while
and get an index to the bulletins. You
can also get individual bulletins.
However, you'll need the index to
identify them.

Customer Assistance Infomtion
31 8
How You Can Get an Index
Indexes are published periodically.
Most of the PSP’s which could
potentially apply to the most recent
Oldsmobile models will be listed in the
most recent publication for that model
year. This means you may want to wait
until the end of the model year before
ordering an index, if you are interested
in buying PSP’s pertaining to a current
model year car or truck.
Some PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order
an index for a model year that is not
over yet, we’ll send you the most
recently published issue. Check the
ordering form for indexes for earlier
model years. Cut
out the ordering form, fill it out,
and mail it in. We
will then see to it that
an index is mailed to you. There is no
charge for indexes for the 1989-1993
model years.
Toll-Free Telephone Number
If you want an additional ordering form
for
an index or a subscription, just call
toll-free and we’ll be happy to send you
one. Automated recording equipment
will take your name and mailing
address, The number
to call is
Copies at Participating Dealers
Copies of indexes and individual PSP’s
are at your participating Oldsmobile
dealer. You can ask to see them.
1-800-551-4123.
A Very Important Reminder
These
PSP’s are meant for technicians.
They are not meant for the “do-it-
yourselfer.” Technicians have the
equipment, tools, safety instructions,
and know-how
to do a job quickly and
safely.
Oldsmobile Service Publications
You can get these by using the
following order form. They include:
Product Service Publications, Service
Manuals and Owner Publications.
If the order form is missing, you
can
write:
Lansing Lithographers P.O.
Box 23188
Lansing, Michigan 48909

Publication Order Fomz
Oldsmobile Division service publications
are intended for use by professional,
qualified technicians. Attempting repairs
or service without the appropriate
training, tools, and equipment could
cause injury to you or others and
damage to your vehicle that may cause it
not to operate properly.
Product Service
Publications lndexes
(Mailed at no charge)
MODEL YEAR QUANTITY
1993 Model Year
1992 Model Year
1991 Model Year
1990 Model Year
1989 Model Year
Individual Product Service Publications
PSP NUMBER* SERVICE GUILD
MONTHWEAR""
EACH SUBTOTAL
$4.00 $4.00
2 .oo
2 .oo
2 .oo
2 .oo
2 .oo
2 .oo
2 .oo
I First item per order is $4; each
additional item is $2 I SUBTOTAL I
* Orders cannot be filled without appropriate numbers.
These numbers are in the
PSP Index.
** No additional charge for other items from the same Service Guild issue.
319

Publication Order Fom
320
1993 Model Year with Binder $1 00.00
1992 Model Year with Binder 100.00
1991 Model Year with Binder 100.00
1990 Model Year with Binder
- 100.00
1989 Model Year with Binder 100.00
Subtotal Subscription Service
Subtotal Service Publications
(From Front)
Total Order
* Price subject to change.
Mail Order Form and check or money
order (in U.S. funds) payable to:
Lansing Lithographers
P. 0. Box 23188
Lansing, Michigan 48909
Allow about 4 weeks for handling
and mailing.
NAME (Type or Print)
STREET ADDRESS
CITY, STATE, ZIP CODE

1993 Service Manuals Order Fom
QUANTITY PRICE* SUBTOTAL
1 Eighty Eight/Ninety Eight I I $40.00 I
I Achieva I I 43.00 1
Cutlass Ciera & Cutlass Cruiser 41 .OO
Cutlass Supreme 50.00
1 Si1 houette I I 41.00 I
1 Bravada I I 38.00 I
-
(includes Shipping & Handling, US orders only. Foreign orders
Total Order must
remit U.S. funds and add $10 for each Service Manual to
cover postage and handling.)
Check here for free order form for past-model Service Manuals
* Price subject to change without prior notice.
Mail Order Form and check or money
order (in
U.S. funds) payable to:
Lansing Lithographers
P. 0. Box 23188
Lansing, Michigan 48909
Allow about 4 weeks for handling
and mailing.
NAME vype or Print)
STREET ADDRESS
CITY, STATE, ZIP CODE
321